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Recent customer comments

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based on 284 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.4
  • Location 9.5
  • Room Comfort/Standard 8.8
  • Staff Performance 8.8
  • Value for Money 8.0
  • Food/Dining 7.7

5.3 Kevin B.
United States
September 11, 2014
Smokey place
the location, the view of the river
This space is really nice but it smells of smoke - everywhere. Even our room that was supposed to be nonsmoking.

8.3 eduardo G.
September 05, 2014
Very accessible hotel
Location, clean accommodations, and helpful staff
Excellent accommodation!

10 Hae-In K.
United States
August 08, 2014
Great Location, Great Stay
Location, Rooms, Service
The location of the hotel, right across from the train station, was excellent and very convenient. We only stayed one night, but it was one of the nicer hotels we stayed in while in Japan. The rooms were lovely, there was a hot bath, and several food options located inside the hotel itself.

8 Lichi H.
August 07, 2014
everthing is fine, but wifi....
hot spring, location, hotel staff
no wifi at room, only lobby isn't working ...

2.3 Patricia B.
July 25, 2014
great stay, total relaxation
room, pool, location
Fantastic. Only criticism was that I could not get black tea supplied for my room (only Japanese green tea).

8 Jason L.
July 08, 2014
very convenient location, good spa & room !
location, brakfast, spa !
very nice and impressive.

7.7 Arthur L.
United States
July 06, 2014
Overall good experience. Hotel a little old.
Good location. Very close to train station. Friendly staff.

10 Chiew L.
July 01, 2014
love their hot spring!
near to train station, awesome hot spring, great view from room
being in their outdoor hot spring in the snow was one of the best experiences ever! it is also very near the main train station, just a bridge away. within the hotel there are souvenirs on sale.

7.7 jane W.
June 18, 2014
Love the onsen in the hotel
Onsen, location, nature

8.3 TAK W.
Hong Kong
June 12, 2014
Location & Comfort
Very near Hakone Yumoto Station and close to bus station. Staff friendly and helpful. Rooms clean and spacious. Hotel has good onsen facilities.
A good choice particularly for those who would depend on public transport to explore Hakone area. With comforatable rooms, four restaurants, a good quality onsen, this hotel is good value for money. The only thing to note is that it only provides breakfast from 7 to 9 am. The closing time of breakfast as a holiday resort seems to be a bit too early.