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Customers like this hotel for:
    Area recommended for:
  • shopping
  • culture
  • religious interests
    Customer comments:
  • "Good and safe location", "Good hotel for families", "Great clean rooms"
    Top nearby attractions:
  • Abraj Al Bait Towers (0.2 Km / 3 min walk)
  • Al-Masjid al-Haram Mosque (0.3 Km / 4 min walk)
  • Kaaba Sacred House (0.4 Km / 5 min walk)
  • Qibla Mosque (0.5 Km / 6 min walk)

Note: Distances are measured as a straight line.

ZamZam Pullman Makkah Hotel

Abraj Albait Complex, Ajyad, Mecca, Saudi Arabia 21955 (Show on map)

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Features of ZamZam Pullman Makkah Hotel

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • ATM/cash machine on site
  • business center
  • car hire
  • coffee shop
  • concierge
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • executive floor
  • facilities for disabled guests
  • family room
  • fax machine
  • gift/souvenir shop
  • laundry service
  • luggage storage
  • newspapers
  • photocopying
  • printer
  • restaurant
  • room service
  • shuttle service


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • Arabic
  • English
  • Finnish
  • Hindi
  • Indonesian

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Hotel Description
Ideal for fun and relaxation, ZamZam Pullman Makkah Hotel is located in the Ajyad area of Mecca. Sit...see more Ideal for fun and relaxation, ZamZam Pullman Makkah Hotel is located in the Ajyad area of Mecca. Situated only from the city center, guests are well located to enjoy the town's attractions and activities. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The facilities and services provided by ZamZam Pullman Makkah Hotel ensure a pleasant stay for guests. A selection of top-class facilities such as free Wi-Fi in all rooms, daily housekeeping, fax machine, printer, photocopying can be enjoyed at the hotel.

ZamZam Pullman Makkah Hotel is home to 1315 bedrooms. All are tastefully furnished and many even provide such comforts as linens, mirror, towels, internet access – wireless, internet access – wireless (complimentary). Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Discover an engaging blend of professional service and a wide array of features at ZamZam Pullman Makkah Hotel.
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Recent customer comments

Filter by Traveler Type
All reviews (269)

Business travelers (15)

Couples (92)

Solo travelers (24)

Families with young children (60)

Families with older children (30)

Groups (48)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (269)
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ali N. Couples
Bahrain, October 29, 2015

loction food clean
very good
Azamuddin S. Families with young children
India, October 30, 2015
Experience at Pullman

Location is good comfortable rooms and cleaniness
I was amazed to know that they charge even for the tea bags and coffee sachets in the room which is very unlike of a 5 star hotel. Room service is pathetic
Hazem A. Families with older children
Egypt, November 02, 2015

Location, beds, wifi
Nice stay, great location, free wifi
SULTAN G. Business travelers
Saudi Arabia, September 04, 2015
smells bad, no profisionality, below expectation

location, reception
Laundry services is poor, food quality is average, room service taking long time to response and irons and kitchen equipment are very dirty
Ghazi A. Couples
Saudi Arabia, August 16, 2015
ZamZam Pullman

Haram is next to you and shopping
Excellent and we will come back again
Asif K. Families with young children
Canada, August 07, 2015
Extremely Insensitive Service

Location and value for money
It was awful experience to stay at this hotel. The shower drain was blocked and when the showers was ON the water was staying on all over the floor. I booked this hotel for Umrah but we came to know about the drain blockage after completing the umrah. When I complained the staff they were not even considering it as a big issue. They keep on sending me from one place to another and later send the technician to fix. On top, no one was picking the phone so u have to go all the way from 25th floor to reception desk to make the complain. The reception desk was very busy and no one willing to listen. The sweeper pumped the drain and it got fixed but significant black stuff came on the floor and we had to use that filthy wash room. I had to to leave/drive to Riyadh in my car at 7 am but had to delay my departure till 9:45 due to insufficient sleep. I have also taken pictures of washroom if you want to see them I can send it to you. Due to this painful experience, I would request you to refund my money back and take this hotel off from your website. Additional, the room I booked was Haram view but unfortunately you have to touch your one eye to the window to view only a portion of Haram. This was exaggerated statement that it had a Haram view. Appreciate if you contact me for this booking and refund process.
al A. Families with older children
United Arab Emirates, August 05, 2015

Fuzail A. Couples
Pakistan, July 23, 2015
Highly overrated.

Location, location location
I wish I had reserved some other hotel and not Zam Zam.
Zunera A. Solo travelers
Pakistan, July 22, 2015
Very comfortable !

Comfort , location , cleanliness
Extremely good. Just perfect!
W S. Solo travelers
Malaysia, July 23, 2015
Overrated Hotel

Throughout my 4 days stay in the hotel, my room was not cleaned even once! The tiles and the bathroom wooden cabinets were cracked as if it has not been maintained for a while. Even the drinking water and coffee/tea supplies are only been provided one the first day. For subsequent days, you have to pay SR40! Ridiculous! The breakfast restaurant on level P13 was uncomfortably packed with people. The layout was so poor that there is only one counter for omelette! Food choices was bad, in fact I never had such a bad breakfast in any 5 stars hotels anywhere before. This is my last stay in this hotel. Never again

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