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伦敦希思罗索菲特酒店 (Sofitel London Heathrow Hotel)

Terminal 5, 希思罗机场及附近, 伦敦, 英国 TW6 2GD (显示地图)

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所在区域: 希思罗机场及附近

客房数: 605

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住客们对这家酒店的点评

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全部点评 (272)

商务旅客 (58)

家庭及年幼儿童 (11)

家庭及大龄儿童 (23)

夫妇 (96)

团队游客 (12)

单行旅客 (72)

优秀

8.7

来自272份点评


性价比		7.8
位置		9.4
服务		8.9
环境和清洁度		9.3
客房舒适度		8.9
餐饮		7.8

全部点评 (272)

排序:

Mei N. 家庭及大龄儿童 Singapore, 2015年1月5日	Highly recommended Staff efficiency, helpfulness & cheerfulness. Cleanliness, comfort. 9 A very pleasant stay 举报此点评
Sagar T. 夫妇 United Kingdom, 2015年1月1日	Great Sofitel Think about everything, cleanliness, service 10 举报此点评
Tracey W. 夫妇 United Kingdom, 2014年12月27日	Fantastic as usual Location, location, location 8.7 Great stay as usual 举报此点评
Yvonne L. 夫妇 Singapore, 2014年12月25日	very convenient to T5 location, comfort, very polite staff 8.7 举报此点评
William W. 夫妇 United Kingdom, 2014年12月23日	Disappointing service The room and the reception and concierge staff 6.7 The hotel facilities were closed in part. We were there on 22.12.14 and the main restaurant was closed until 31.12.14. Similarly the champagne bar was closed. We had drinks at the bar, where 12.5% was added for service- without reference to myself. It was entered automatically in the credit card machine. We decided to have some food and ordered it later at the bar. After a very lengthy delay my wife went to the bar and reminded them. A further long delay ensued. I then went to the restaurant where they were providing food for the bar. The bar manager became involved and the food eventually arrived- approximately 45 minutes after ordering. Although the bar manager did his best to make amends, it would have been far better to get the food within a reasonable time. I would say our whole stay was spoiled by this incident. 举报此点评
Alexia L. 夫妇 United States of America, 2014年12月14日	Quick stop The location, service, amenities 9.7 Great. Restful 举报此点评
Shen T. 商务旅客 Malaysia, 2014年12月14日	Excellent Airport Hotel Location, Breakfast, convenience 7 Overall, an excellent condition marred only by 1. the receptionist seems hurried when checking me in - I had just arrived from a long flight 2. Swimming pool is not free. Otherwise, the location is ideal for business travelers looking to travelling to the viccinity of London but not the city itself. Free and convenient transport from Terminal 5 to other terminals is an added bonus. The walking distance from hotel to the main terminal is however rather far. 举报此点评
Martin C. 商务旅客 United Kingdom, 2014年12月1日	Great location, Good facilities but poor service. Location, facility design , good food 6.7 Yes a major complaint...being woken up to pay separately for a dinner....as Hotel system required separate and immediate settlement I thought good hotels were consumer centric not behoved to operations driven, systems ......do Sofitel believe I cannot be trusted to pay for a £20 meal in the morning ...I stay with Accor a Group hotels x 100 per year...management should use their systems with more empathy A response was requested...nothing yet received 举报此点评
Carlos M. 家庭及年幼儿童 United States of America, 2014年11月30日	Great location, overpriced Location, location, location 7 The hotel is located inside Heathrow, within walking distance from terminal 5 (via a convinient covered sky bridge). The room however was small, clean and simple, not at all luxurious. I found it overpriced at USD$300. The clerk tried hard to up sell a larger room with breakfast included for an extra fortune when we checked in. 举报此点评
Jarett J. 商务旅客 United States of America, 2014年11月21日	Terminal 5 Hotel Location to terminal five, nice property 8.7 Very nice rooms and very comfortable. Easy walk from terminal 5 without the hassle of taxi or train. a bit pricey 举报此点评