|
Pierfrancesco P.
商务旅客
Italy,
2013年11月23日
|
Very good, clean and new
Excellent breakfast, favourable position for Heathrow, good facilities
8
It was a very good stay: personnel is super-friendly, and goes the extra mile to make you feel welcome. One example: on the morning of check-out, the bar where I used to have my espresso was still closed, so a lady from the breakfast room asked me if she could help, and I told her I just needed a coffee, but had no time for a full breakfast. She politely went off and made a very good espresso for me, and did not let me pay for it. This is really being customer oriented, hats off.
Everything was satisfactory, with one small exception: internet access. The only viable option is to pay 15 GBP a day, because the free access is simply too slow. For a hotel like the Sofitel this is probably an area of improvement. But, other than this, it really was a good stay
|
|
Eliana P.
家庭及年幼儿童
Brazil,
2013年11月18日
|
Best place to stay at the airport.
Location, location, location.
9
When transiting at Heathrow Terminal 5, the Sofitel is always the optimum place to stay.
|
|
Pierfrancesco P.
商务旅客
Italy,
2013年11月18日
|
Very good for an airport hotel
Brand new, well maintained, excellent breakfast
8
The Sofitel was a very good surprise: Heathrow hotels are not famous for being particularly comfortable or new, but this one was really good: directly attached to Terminal 5, it can be easily reached from all other Terminals thanks to the shuttle service or, alternatively, using the Heathrow Express.
The staff was friendly, attentive and helpful: my check-in was very fast and, given I had multiple reservations, the person I dealt with managed to concatenate them and avoid me the hassle of checking out and in again for three times.
Breakfast was excellent, with both traditional English and Continental options, and with lighter alternatives too. And very good coffee too at the Tea Salon, which was really pleasant.
Negative aspect: WiFi. You either pay a lot for a decent service, or you get the free of charge one which is not performing enough.
One more remark: I don't know whether for hotel policy, but toiletries are really kept to the bare minimum and not replenished daily, which means on a multiple night stay you will at some point run out of shampoo. This was disappointing and, if they want to become more environmentally friendly, then they rather need replacing the plastic, use-then-dispose, mini-bottles with some recipients that can be re-filled as needed
|
|
Wilfred T.
商务旅客
Malaysia,
2013年10月12日
|
Great
connection to the airport, clean/new room
7.7
very convenient for business traveller with limited time to move about to other nearby city. Can check-in & leave luggage at the hotel for travel by train & return the same day
|
|
Hoang K.
商务旅客
Vietnam,
2013年9月27日
|
The stay is very nice. The trip is good.
8
The stay is very nice. The trip is good. I'll be back.
|
|
Scott G.
夫妇
United States of America,
2013年9月26日
|
Very nice and comfortable
location, quality of property
10
perfect.......................................................................................................................................
|
|
Gareth J.
商务旅客
United Kingdom,
2013年9月24日
|
An excellent base next to Terminal 5.
The location, price and convenience are hard to beat for the ealy morning flight.......
10
The stay at the Hotel was extremely comfortable and was a bonus for me given that my flight by Cathay Pacific was cancelled and nobody from the airline was available to assist. Given my state of mind, because of the poor service from Cathay Pacific, it was a relief to be able to get a comfortable nights sleep at the hotel before attempting to find another airline who were willing to assist in my efforts to get back to HK.
Cathay Pacific's appaling attitude to a loyal customer was in stark contrats to this hotel.
|
|
Maurice C.
商务旅客
Canada,
2013年9月20日
|
OK
Close to airport,easy check in,good bed.
7.7
|
|
Gareth J.
夫妇
United Kingdom,
2013年9月17日
|
Convenient with extremely professional Staff
Location, cleanliness and staff professionalism
9.3
The hotel is always extremely professional with excellent staff who know what they are doing. Rooms are comfortable, clean and large.
|
|
Nor A.
商务旅客
Malaysia,
2013年9月12日
|
Everything is great except for internet experience which is slow and intermintent.
|