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Gareth J.
夫妇
United Kingdom,
2014年2月28日
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Excellent Location next to Terminal 5.
Location, staff professionalism, size of rooms.
10
Always comfortable, very professional staff and conveniently placed next to Heathrow Airport.
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Hasan A.
商务旅客
United Kingdom,
2014年2月20日
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Excellent location at Heathrow Terminal 5
9
Had a comfortable stay. Quiet, well-designed rooms, great spa and 24 hr gym
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Gareth J.
夫妇
United Kingdom,
2014年2月8日
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Very comfortable
location, convenience and comfort
8
we stay regularly during our trips to London; given London hotel prices this represents superb value for money.
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Denise W.
夫妇
United Kingdom,
2013年12月30日
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Excellent as always, perfect for the night before a flight home!
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Hasan A.
商务旅客
United Kingdom,
2013年12月16日
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You can't beat the location
Location location location
9
I had another great stay at the Sofitel Heathrow. Conveniently located at terminal 5, with a great spa and fitness center. The check in process can be lengthy and you must check out your bill carefully as I have been misbilled twice in excess of £300 in the past two stays. Regardless of the slow internet, it's location and overall comfort makes Sofitel my number 1 choice at Heathrow.
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Yee H.
商务旅客
Singapore,
2013年12月12日
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Near to airport
Hotel is near airport, Good location and flexible on late check out
8
Overall nice experience but can upgrade the customer service abit.
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Pierfrancesco P.
商务旅客
Italy,
2013年11月23日
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Very good, clean and new
Excellent breakfast, favourable position for Heathrow, good facilities
8
It was a very good stay: personnel is super-friendly, and goes the extra mile to make you feel welcome. One example: on the morning of check-out, the bar where I used to have my espresso was still closed, so a lady from the breakfast room asked me if she could help, and I told her I just needed a coffee, but had no time for a full breakfast. She politely went off and made a very good espresso for me, and did not let me pay for it. This is really being customer oriented, hats off.
Everything was satisfactory, with one small exception: internet access. The only viable option is to pay 15 GBP a day, because the free access is simply too slow. For a hotel like the Sofitel this is probably an area of improvement. But, other than this, it really was a good stay
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Eliana P.
家庭及年幼儿童
Brazil,
2013年11月18日
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Best place to stay at the airport.
Location, location, location.
9
When transiting at Heathrow Terminal 5, the Sofitel is always the optimum place to stay.
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Pierfrancesco P.
商务旅客
Italy,
2013年11月18日
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Very good for an airport hotel
Brand new, well maintained, excellent breakfast
8
The Sofitel was a very good surprise: Heathrow hotels are not famous for being particularly comfortable or new, but this one was really good: directly attached to Terminal 5, it can be easily reached from all other Terminals thanks to the shuttle service or, alternatively, using the Heathrow Express.
The staff was friendly, attentive and helpful: my check-in was very fast and, given I had multiple reservations, the person I dealt with managed to concatenate them and avoid me the hassle of checking out and in again for three times.
Breakfast was excellent, with both traditional English and Continental options, and with lighter alternatives too. And very good coffee too at the Tea Salon, which was really pleasant.
Negative aspect: WiFi. You either pay a lot for a decent service, or you get the free of charge one which is not performing enough.
One more remark: I don't know whether for hotel policy, but toiletries are really kept to the bare minimum and not replenished daily, which means on a multiple night stay you will at some point run out of shampoo. This was disappointing and, if they want to become more environmentally friendly, then they rather need replacing the plastic, use-then-dispose, mini-bottles with some recipients that can be re-filled as needed
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Wilfred T.
商务旅客
Malaysia,
2013年10月12日
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Great
connection to the airport, clean/new room
7.7
very convenient for business traveller with limited time to move about to other nearby city. Can check-in & leave luggage at the hotel for travel by train & return the same day
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