This Hotel has gone down hill
I have stayed at this hotel twice before when it first opened. This difference in the last two years is stark. The staff are less well trained and attentive, the hotel rooms are not that clean, we had to move rooms as the one we were given (none smoking) had a smell like someone had died while chain smoking. It took an hour to move us to the next room and the hotel was not full, making us late for our dinner. When we go to the new room we found out our luggage had been left in the hallway for the previous hour unattended (luckily nothing was missing). When we got in to the new room the showers mixer tap was broken and was never fixed for our entire stay.
For breakfast, our attendant would not let us order cooked breakfast although the next table with a different waiter could! We also received tea poured from a coffee flask, which tasted of coffee! When we asked for a fresh teapot we were told you couldn't get one, yet the table next to us had a tea pot on their table!
Dinner on the other hand at the Thai restaurant was very very good and we would go back only to have dinner there.
On the whole not a good experience and not one I would ever have expected from an Anantara.
The best three things about this hotel was the Food, especially the Thai restaurant, the Pool Side service, and the Spa Treatment
The hotel itself looks great, arabesque style, with good interior decoration. The reception was good and the service was great until we arrived in our room. The room looked good, the only problems we found with the room was the pillows, there were other pillows available, but at an additional cost. Also one of the wine glasses were dirty, for the rest, no problem. The buffet dinner around the pool was good, food was good, but waiter knowledge lacked from one to another, when asking a question, you would get one answer, when asking the same question to another waiter, it would be a different answer, they also took long to replenish the food when it ran out, so some types of food you you could not have more of, or some not at all, and when asking when it will be available, you keep getting told "it's coming". In the morning when going down to the pool, passing through the reception lobby, we greeted two female staff members who were standing there, supposedly welcoming new guests, and they looked at us without a word or a smile in return, we found this a bit rude. Once we got to the small but cozy pool area, we enjoyed a nice day on the sunloungers while receiving great service from the pool are staff. The roof top bar is nice, but again the waiter service is not the greatest. We had treatments at the Spa, the spa itself is not the best, the layout is not great and the interior decor and ambiance is non existant. Luckily the treatments themselves were excellent! We had dinner at the Thai restaurant, and although the ambiance is not the greatest, the service as well as the food was fantastic! So to sum up our stay, other than the two rude ladies, and the not-so-knowledgeable waiters (and i don't mean all), the service was good, and the food was good. Activities are limited, but the pool is small but nice, a nice quiet hotel. We will however not be returning as we found it to be just an average hotel, with nothing special to offer.
I had spoken to staff earlier in week to see if I could get early check in as we were checking out early and no one could answer. They said they would get back to me- they never did. When driving from Dubai and ringing for directions- no one could give us clear directions.
I also rang in advance for a baby cot or should I bring my own travel cot, they said they have. When we got there it took more than 3 hrs to secure one and have it bought to room. It was dusty and broken.
I booked an executive suite and got told on arrival that we couldn't come into the business lounge with the baby. So what was the point????
The pool was also very small for the amount if guests who were staying there.
We asked to have room tidied at 7am (rubbish taken, room service from night before) and we came back to room at 11am for baby nap and room not been touched.
Same happened at check out...