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Ethan L.
單行旅客
Taiwan,
2013年12月20日
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服務人員非常的親切友善，房間有液晶電視、網路、浴缸...等，住起來非常舒適。旅館還提供吃到飽的早餐，有豐富的選擇，而且很好吃。房間每天打掃得非常乾淨，距離各景點都近，有機會會再選擇一次。
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Mingrui H.
夫婦
Australia,
2012年10月16日
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Great location but not very good service
6.7
I have to say this hotel gives us the worst experience in this trip.
very very disappointed!!
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Tho N.
團隊遊客
United States of America,
2014年6月30日
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Good stay. Neighbor very noisy staff very friendly
Friendly staff good food close to city
7.3
Artisan lake view hotel.. (Hanoi)
Two rooms... Nice except one room has a smoky smell even though we asked for a non smoking room... Breakfast good... Customer service good very nice and helpful... Close to everything, the lake, food, theaters, etc.... Price is reasonable comparatively... Will recommend to others
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Nissa R.
商務旅客
United States of America,
2014年6月26日
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Staff goes above and beyond
Great staff, balcony rooms, clean and safe
9.3
I've stayed at many hotels in Vietnam, but few have been as memorable as this one. The decor in the rooms is tasteful and the balcony views give you a feeling of space in this cramped city. The staff, however, are what makes this hotel one of the best I've stayed at in Vietnam. They were able to arrange airport pick up and drop off for me for a fee comparable to what I'd pay using a taxi. When I needed to visit a place off the beaten track (a 30 minute drive from the hotel), Anna at the front desk had her taxi-driving cousin pick me up and wait for me while I finished my meeting. There was no waiting fee and since he was family, the price was fair and I felt safe. While you can save a little money by staying at another hotel, I'd highly recommend that you stay here (and get a balcony room while you're at it!).
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Chris A.
夫婦
United States of America,
2014年5月11日
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nice and helpful staff and great location
great staff, near attractions and food
8
staff was great and helpful, location is near activities, restaurants and lake.
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Peter S.
夫婦
Slovakia,
2014年5月7日
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Cozy, centrally located hotel
Central location, nice rooms, good breakfast
9.3
We had very pleasant stay in the heart of Hanoi's Old Town, near Hoan Kiem Lake. The staff was very friendly and helpful, breakfast excellent. Hotel with reasonable price - I can only recommend.
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Yanko K.
單行旅客
Bulgaria,
2014年5月3日
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Nice time.
Friendly staff and great location.
10
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Gerald S.
單行旅客
United States of America,
2014年3月23日
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Nice boutique-style with great staff
1. Great location a few steps from Hoan Kiem Lake, with excellent small restaurants and cafes within a few blocks; 2. Staff is extremely friendly and fluent in English; 3. Clean/well-designed rooms
9.3
This was one of the most pleasant stays I have had in any Asian city. The room and staff were everything we needed. The hotel is on a small street just off the major thoroughfare that circles the Lake. It is easy walking distance to markets, theaters, cafes, museums, embassies, and the Opera House. The hotel arranged for pick-up and return to the airport for a reasonable fee. The breakfast was in a restaurant across the street. It was excellent, and because the street itself is narrow, it did not really feel like we left the hotel for breakfast.
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Michaela M.
夫婦
Germany,
2014年2月4日
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Very friendly staff, excellent service!
Very professional handling, room with lakeview, breakfast
9.7
It was great and we felt very welcome. Breakfast was very good,staff was very friendly and extremly helpful. We had an issue after we left with a transport we booked there to Catba, the handling was very, very professional and I felt really good treatened. I just can reccommend this hotel to everybody who would like to get close to vietnamese hospitality, big compliment to the staff!
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Paul B.
商務旅客
United Kingdom,
2014年1月10日
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Hotel in great location
location, views, staff friendliness
9.3
It was very satisfactory and the staff really make this a nice place to stay. Rooms are clean and comfortable and it is great value for money.
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