If you expect to arrive outside reception opening hours, please inform the hotel in advance, using the contact details found on the booking confirmation.
Late arrival after 23:00 will be charged at an additional EUR 25 per reservation.
If you bring a pet, there is an additional cleaning fee of EUR 10. Please that only one pet is permitted per room. If you expect to travel with more than one pet, please contact Hotel Eden am Zoo directly.
Please note that guests who do not have Kabel Deutschland compatible products may experience difficulties connecting to the internet.
Please note that for check-in you need a form of identification (with a photo) as well as the credit card used to make the booking. If the booking is made via a third party, please make this clear in the Special Requests section when making your booking, so that alternative arrangements can be made. If the credit card holder is not present at check-in, the accommodation reserves the right to demand an alternative form of payment. Special requests are subject to availability and may incur a surcharge.
Please note that there is no lift at the property.