12FLY Hotel
Standard Single No Window  12FLY Hotel
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7.2
Very good
/10
(236 reviews)See what guests said
See map
8.0
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • STA Travel110 m
  • Old Asia160 m
  • 21st Century Internet170 m
  • Sarawak Paradise in Borneo200 m
  • Travel Han260 m
  • Frangipani Bar270 m
  • Sun Complex280 m
  • Jalan Alor (Food Street)280 m
  • Jalan Changkat Bukit Bintang290 m
  • Olé Café300 m
  • Free Wi-Fi

    12FLY Hotel

    21-B, Jalan Tong Shin, Bukit Bintang, Kuala Lumpur, Malaysia, 50200 - See map
    ", it is very accessible to the night market and food stalls and I just love it, hope to travel back soon in KUL."
    Roberto - July 27, 2017
    Very good comfort
    7.3 room quality and comfort
    Very good cleanliness
    7.2 rating for cleanliness
    • 380 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Air conditioning

    5 travelers are looking at this property right now

    Book now before it's too late!

    Property ranking|Compared to 12,994 Kuala Lumpur properties
    See all rankings
    Room comfort score
    7.4/10
    Location score
    8.0/10
    Cheapest price score
    Service score
    7.2/10
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    96
    %
    of Kuala Lumpur properties
    Better than
    96
    %
    of Kuala Lumpur properties
    Better than
    95
    %
    of Kuala Lumpur properties
    Value for money7.4
    Distance to city center0.2 km
    Location rating8.0
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.1 km

    Rooms available at 12FLY Hotel

    Standard Triple
    Standard Triple
    ...
    • Room size: 18 m²/194 ft²
    • No Windows view
    • 1 single bed and 1 double b...
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    Standard Double with Balcony
    Standard Double with Balcony
    ...
    • Room size: 16 m²/172 ft²
    • City view
    • 1 double bed
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    Standard Double No Window
    Standard Double No Window
    ...
    • Room size: 14 m²/151 ft²
    • No Windows view
    • 1 double bed
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    Standard Single No Window
    Standard Single No Window
    ...
    • Room size: 14 m²/151 ft²
    • No Windows view
    • 1 single bed
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    Standard Double
    Standard Double
    ...
    • Room size: 16 m²/172 ft²
    • City view
    • 1 double bed
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    Standard Single
    Standard Single
    ...
    • Room size: 14 m²/151 ft²
    • Street view
    • 1 single bed
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    Standard - Twin Bed
    Standard - Twin Bed
    ...
    • Room size: 16 m²/172 ft²
    • No Windows view
    • 2 single beds
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    Standard Double Room without Window
    Standard Double Room without Window
    ...
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      Basic Double
      Basic Double
      ...
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        Basic Single
        Basic Single
        ...
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          What people love about 12FLY Hotel

          • 6.8
            Good
            Cleanliness

            "Near to makan places , nice and clean hotel ,good."

            Edred

            |

            August 23, 2018

          • 7.2
            Very good
            Location

            "Near famous eater stall."

            LEE

            |

            April 26, 2016

          • 7.2
            Very good
            Location

            "The price was cheap, located at the heart of the city."

            Loo

            |

            February 25, 2017

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          More about 12FLY Hotel

          More about 12FLY Hotel

          8.4
          Excellent

          "Good location and clean"

          Esther

          |

          February 7, 2018

          An overview

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          What they offer

          8.4
          Excellent

          "Overall the hotel is quite nice."

          Khalid

          |

          December 30, 2017

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What to eat nearby

          American cuisine
          American cuisine
          Pigs & Wolf
          180 m American, Asian
          The Counter
          180 m American, Cafe, Grill
          Johnny Rockets Malaysia
          180 m American, Diner, Fast food
          Asian cuisine
          Asian cuisine
          Tg's Nasi Kandar
          30 m Asian, Halal, Indian
          Muar Restaurant
          40 m Asian, Malaysian
          Ngau Kee
          40 m Asian, Chinese
          Chinese cuisine
          Chinese cuisine
          Kedai Makanan Choi Keng
          110 m Chinese
          Jade Garden Restaurant
          120 m Chinese
          Kim Lee Fish Restaurant
          180 m Chinese, Seafood

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

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          Some helpful facts

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          Announcements

          From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

          Reviews of 12FLY Hotel from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (236)Booking.com Reviews (23)
          7.2
          /
          10
          Cleanliness7.2
          Facilities6.3
          Location8.0
          Room comfort and quality7.3
          Service7.2
          Value for money7.4
          Rating
          9+ Exceptional (17)
          8-9 Excellent (35)
          7-8 Very Good (37)
          6-7 Good (24)
          <6 Below Expectation (49)
          Time of the year
          Mar - May (49)
          Jun - Aug (25)
          Sep - Nov (19)
          Dec - Feb (69)
          All languages
          All guests (236)
          All room types

          Show reviews that mention 

          Showing 162 verified guest comments
          12345
          5.2
          Esther from Malaysia
          Couple
          Standard - Twin Bed
          Stayed 2 nights in April 2019

          Dirty.... Not worth the stay.... ”

          Bed sheet was so dirty... A lot of black stain... Kettle provided but the metal inside was 80% rusty. A lot of dust on the table... Cup was so dirty.... Shower room super dirty too.... Only the Staff friendly and good location.

          Reviewed April 08, 2019

          Dear Valued Guest I apologized for your unpleasant experience with our hotel. My staff would definitely obliged if you had requested a change of room. Your comments have definitely helped me. Housekeeping has been reminded to reject bed sheets with black dots from the laundry company. All kettles have been checked again. Those that are rusty to be replaced with new ones. Rooms that have not been used for more than three days to be cleaned again before accepting new guests. rgds Phang/ hotel adviser

          Responded April 15, 2019
          12FLY Hotel
          10.0
          Exceptional
          TATIANA from Russia
          Solo traveler
          Standard Single No Window
          Stayed 2 nights in October 2017

          Nice new hotel in shopping heart of KL”

          I really like that 12FLY looks like a very new hotel and rooms, single room has a small (not double) bed but rooms itself is big and shower os really nice, hot water. Nice that hotwl staff always refill free water and free coffee and tee . Also it is super close to all cenrtal areas of KL-Bukit Bintang, Jalan Alor, Pavilion mall, Pudu bus hub. Wi-fi in the room collapsed 2 times, but recetionist fixed it in 5 minutes-good job. Note! If you stay on this hotel you will have to pay tourist Tax 10RM a night.

          Reviewed October 27, 2017

          Dear Tatiana My team and I really appreciate you giving the hotel a perfect score. We are very happy that you have enjoyed your stay with us. The tourism tax of RM10 per room per night is implemented by the Malaysian Government. The tax is collected for the Malaysian Government. All foreigners staying in any hotels in Malaysia are required to pay the tourism tax. We hope to serving you again soon. rgds Phang, Manager of 12fly hotel.

          Responded October 31, 2017
          12FLY Hotel
          10.0
          Exceptional
          TATIANA from Russia
          Solo traveler
          Standard Double No Window
          Stayed 2 nights in June 2017

          12FLY- new hotel in shopping center of Kl”

          I was surprised hotel and rooms actually looks really new, rooms is big enough and cozy. Shower is quote smaller than usually in hotels, but the water was hot and it's comfortable. They provided 5 towel for me ever I was travelling alone. Renew coffee, tea and water everyday without request-nice. For that price will stay again and again. Wifi is good.

          Reviewed June 05, 2017

          Dear Tatiana Thank-you for taking your time to review the hotel. My heartfelt thanks for your kind comments. I will look into the shower issue. I will also increase the wifi speed in two to three weeks time. I look forward to seeing you again soon. Sincerely, Phang, manager of 12flyhotel.

          Responded June 05, 2017
          12FLY Hotel
          8.8
          Excellent
          Teck from Singapore
          Solo traveler
          Standard Single
          Stayed 3 nights in April 2017

          Back again”

          There, I said I shall return and have already done it! New concept hotel designed with the guests in mind. No frills but suit one's basic needs. Spoilt for choice on what to do in the vicinity. Will go back!

          Reviewed April 12, 2017
          8.8
          Excellent
          Teck from Singapore
          Solo traveler
          Standard Single
          Stayed 1 night in April 2017

          Fantastic value for money”

          A place that pulls out all stop to entice you to stay longer, which I did and shall return soon. The space in the room is efficiently used, well lit and bath is ventilated. Staff are very helpful. Location is good, both for day and night outings. Be surprised!

          Reviewed April 12, 2017
          8.3
          Excellent
          ong from Singapore
          Solo traveler
          Standard Single No Window
          Stayed 1 night in December 2013

          New flashpacker hotel in central location”

          Clean, Central, Money for value

          Everything in room was new and clean. Hotel was located very near the Jalan Alor food street at Jalan Bukit Bintang area. Lots of malls within walking distance as well as the monorail which has connections to the rest of KL.

          Reviewed January 11, 2014
          8.3
          Excellent
          ong from Singapore
          Solo traveler
          Standard Double with Balcony
          Stayed 1 night in December 2013

          New flashpacker hotel in central location”

          Clean, Central, Money for value

          Everything in room was new and clean. Hotel was located very near the Jalan Alor food street at Jalan Bukit Bintang area. Lots of malls within walking distance as well as the monorail which has connections to the rest of KL.

          Reviewed January 11, 2014
          3.6
          LEE from Malaysia
          Family with young children
          Standard Double
          Stayed 1 night in June 2019

          Disappointed stay”

          I stay at triple room,there is a blood stained on my bed sheet, and very noisy (water pump) all night long...Location is good,walking distance to food street..Understood that there is no car park for hotel,asked advise from reception regarding road side car park,she only tell"I dont know"and walk away,very unfriendly attitude..still have many hotel to choice at that area..

          Reviewed June 18, 2019

          Dear Valued Guest. My sincere apology of your unpleasant stay with us. I will reprimand the House Keeping to take extra care with the bedsheet. The noise from the water pump is probably coming from outside the hotel. Our front desk is being informed of the rates and car parks available in the vicinity of the hotel. They are also aware of the road side car park, where the parking is free between 6 pm and 7.30 am. The hourly parking machine is next to our hotel. You can reject the room if it is not up to your expectation. We are more than happy to change the room for you. Your feedback will help us to improve our services further rgds Phang/Manager

          Responded July 01, 2019
          12FLY Hotel
          5.6
          Awang from Malaysia
          Group
          Standard Triple
          Stayed 2 nights in April 2019

          Budget hotel”

          Good location. Near to Bukit bintang & lowyatt plaza. Walking distance away. Amenities provided. Setback is the cleanliness is on the average and there’s no iron board if you request for iron. Suggestion to put 1 iron board in each level

          Reviewed April 23, 2019

          Dear Valued Guest Thank-you for your feedback. We will improve further on the cleanliness. As for ironing board, we will put one in each level. Have a great day. rgds Phang/hotel manager

          Responded July 01, 2019
          12FLY Hotel
          8.0
          Excellent
          VILLA from Indonesia
          Group
          Standard Triple
          Stayed 2 nights in August 2018

          Nice Budget Hotel”

          Near Alor Street and Changkat. So it's a good combine for food and some drinks.

          Reviewed August 20, 2018

          Dear Valued Guest We hope that you have enjoyed your stay with us. We are happy to note that you like the surroundings that are filled with good food, drinks, healthy spa and massage. We hope to serve you again soon. rgds Manager

          Responded September 26, 2018
          12FLY Hotel
          8.0
          Excellent
          DANIEL
          Family with young children
          Standard Triple
          Stayed 3 nights in December 2017

          Very good”

          Very near Jln Alor, hence no issue with food. Laundry shop nearby. Walking distance to shopping malls. Friendly & efficient staff. Clean & comfy rooms. Daily replenishments of basic facilities. Easy to get Uber/taxi.

          Reviewed December 17, 2017

          Dear Daniel Thank-you for your high rating. As always, we try harder to satisfy our customer. My team and I look forward to serving you again soon. Phang Manager

          Responded February 27, 2018
          12FLY Hotel
          4.4
          Perry from Singapore
          Solo traveler
          Standard Single No Window
          Stayed 1 night in April 2017

          Not so clean room in seedy location ”

          Was first given a room choked full of cigarette smell, although it's listed as a non-smoking hotel. Front desk lady was very nice, & changed me a room after confirming the situation. However, the next room's not so clean too - dark bits keep coming off the bathroom tiles joints while I shower, small cockroach running around, mouldy wall & aircon that doesn't cool. Seedy area. Lots of massage shops & night life. Beware of Chinese restaurant overcharging you by 3times the actual amount. I won't suggest anyone staying there unless on a very miserable tight budget.

          Reviewed April 27, 2017

          Dear Perry I thank-you for your valuable feedback. Every month, I have pest control checking our hotel. I will see to it that my housekeepers spray the little pests if any. I also have other customers complaining that the air conditioners are not cold. It has now all been rectified. The mouldy wall is due to water seppage. I have since block the room for sale till the problem is rectified. My team and I are doing our best to ensure that our guests have a pleasant stay in our hotel. rgds 12fly hotel manager.

          Responded May 08, 2017
          12FLY Hotel
          7.6
          Very good
          Gan from Malaysia
          Couple
          Standard Double No Window
          Stayed 1 night in May 2016

          Best Location”

          Late check in at 2am,my room was being upgrade to room with balcony.But the balcony door unable lock, a bit worry some body will climb inside. The location is near Jalan Alor,you can find food during midningt. a simple room is but the facilities is good, hv fridge, TV .The only thing not good is the room sound proof system is worst, everyone passing through the corridor is heard.At you need to find carpark yourself. Overall the room is comfortable, it is value to stay.

          Reviewed May 06, 2016
          2.7
          Choo from Singapore
          Group
          Standard Triple
          Stayed 1 night in May 2015

          Great disappointment!!!”

          I am unable to comment as they claimed that the air con was not working so they booked us to another nearby hotel called YY 38 which they mentioned is the same category. We only knew about the change of hotel when we were there around 11pm ( we did indicate late check-in) as they claimed that they were unable to contact us as booking was made through Agoda and they can only contact Agoda. YY38: Poor wifi, towels looked black and many stains on bedsheets. We went back to 12Fly that we wanted to view the hotel at least but request was rejected, claimed that the key was taken by maintenance but we can come and 1pm or 2pm which coincidentally is the checkout time. Unable to comment the room condition of 12Fly but since they mentioned it is similar to YY38, I had provided my comments for YY38 above as a guide.

          Reviewed May 03, 2015
          7.3
          Very good
          Jack from Malaysia
          Couple
          Standard Double No Window
          Stayed 1 night in December 2014

          Nice For Short Stay”

          Location, Value and Fast Check-In/Out

          First time stay in this hotel, feeling not bad, fast check-in and out. My room was being upgrade to a higher category room which include balcony, it was great and nice view, however it a bit noisy to get into sleep as the room is in front a busy road. Location is the best and you may easily find nice food and shopping mall around that area.

          Reviewed January 12, 2015
          7.7
          Very good
          Yunita from Indonesia
          Group
          Standard Triple
          Stayed 1 night in November 2014

          Hotel with nice staff”

          The staff are friendly, helpfull, and great location

          Me and my friends stay only for one night, the location is great because you can find many food around here.. If you love food culinary, then stay here.we booked room for 3 person and the room smell bad (smoke). When we ask to change the room, they said they dont have. But the staff was so nice, we can put our luggage there without charge, so we can walk around without bring our luggage.

          Reviewed November 18, 2014
          6.7
          Good
          Nelson from Singapore
          Solo traveler
          Standard Single No Window
          Stayed 1 night in October 2014

          In a secluded corner near Bukit Bintang”

          Clean, Quiet, Fuss-Free Check In/Out

          Hotel is located a bit way out from Bukit Bintang area, about 400m walk from the main street. If you like street food from Jalan Alor, this is for you. Wifi speed ok. Air con and hot water ok. Bring your own tooth brush/paste. Kettle is available in room and this is a big plus for me. Room size, while small, acceptable for short stay. Area is pretty quiet at night and you will have a good night sleep - provided guests on the same floor don't walk around too much or talk too loudly.

          Reviewed October 26, 2014
          8.7
          Excellent
          HILKIANUS from Indonesia
          Couple
          Standard Double No Window
          Stayed 1 night in August 2014

          Simply & Comfort Hotel”

          12Fly hotel very close to Jalan Alor street food. The compact room but comfortable are excellent for couples. Clean & friendly staff are plus points.

          Clean compact room, comfort bed & many power plugs available for our gadgets. Amazing location to famous Jalan Alor street food. Many convenient stores nearby, local restaurant that available 24 hours. All staffs was friendly and welcome... Will be back again in the future.

          Reviewed August 18, 2014
          8.8
          Excellent
          juliana from Indonesia
          Group
          Standard Triple
          Stayed 2 nights in February 2019

          Great place to stay for 3 people and very clean”

          The hotel located at the end of jalan alor. Dont worry to get back at midnight coz it's very crowded. The room and toilet are very clean. Very comfortable to stay.

          Reviewed February 26, 2019

          Dear Valued Guest Thank-you for your favourable comments. We hope to see you again soon. Have A Wonderful Day Phang/Manager

          Responded April 04, 2019
          12FLY Hotel
          5.2
          CALIN from Singapore
          Family with young children
          Standard Triple
          Stayed 3 nights in December 2018

          Above average”

          Good location but a small hotel with no security guard .

          Reviewed January 01, 2019

          Dear Valued Guest Thank-you for your comment. At least twice daily mobile police patrol in our area. With very popular food stalls and health spa, the human traffic is quite heavy in our area. At night, the hotel main door can be auto-lock by our front desk assistant on duty. In other words, our hotel is relatively safe. Phang Manager of 12fly hotel

          Responded January 14, 2019
          12FLY Hotel
          12345
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          12FLY Hotel
          |Very good 7.2
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          • Excellent location
          • Pavilion Kuala Lumpur
          • Imbi Monorail Station is within 0.39 km