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1589 The Royal Heritage Hotel
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Swimming pool
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10.0 Exceptional location
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10.0Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

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Premier Double or Twin Room
  • 26 m²
  • 1 double bed or 2 single be...
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Deluxe Room
  • Garden view
  • 25 m²
  • 1 double bed
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Super Deluxe
  • Garden view
  • 26 m²
  • 1 double bed
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Swiss Tents
  • Garden view
  • 32 m²
  • 1 double bed
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Executive Tent
  • 31 m²
  • 1 double bed
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More about 1589 The Royal Heritage Hotel

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Verified guest reviews

Agoda Reviews (1)
Booking.com Reviews (12)

3.9

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Review score
based on 1 reviews
  • Cleanliness 4.0
  • Location 10.0
  • Room comfort and quality 4.0
  • Service 4.0
  • Value for money 2.0
Review score
based on 1 reviews
  • Cleanliness 4.0
  • Location 10.0
  • Room comfort and quality 4.0
  • Service 4.0
  • Value for money 2.0
Provided by verified guests of Agoda
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  • English

Room type
  • Super Deluxe

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4.7
Vivek from India
Business traveler
Super Deluxe
Stayed 2 nights in December 2014
Poorly run and run down hotel”
Location
Unfortunately we had a very bad experience staying at Royal Heritage. Four of us were visiting Kishangarh to buy marble. We had booked a Super Delux room, which accommodates 3 people with the option for an extra bed to accomodate the fourth person. Before booking via Agoda, I called ahead to ensure that the room can indeed accomodate 4 people. It all started from our first contract with the staff and then went downhill over next three nights of stay. In short, find a newer and more professionally run hotel than RH. As soon as we arrived, people at check-in declared that we don't have a reservation. We mentioned that the reservation was done online. Then looked for "the email" but couldn't find one. Again they insisted there is no reservation. At this instead of being progrssional and courteous they seemed a bit aloof. I showed them the email I had with the reservation confirmation on my phone. They looked deeper to find "the email" on their system. Finally it was found and we all breathed a sigh of relief. After going through the checkin process the person at checkin told us that our reservation allows for a Max Occupancy of 1 person in a room that normally accomodates 3 people and demanded that they will charge more per person per night. At this point this was beginning to be disturbing. I have never booked a room in my life where occupancy for the stated number of guests is not allowed. Imagine booking a room Where you are charged extra for your spouse or kid when the room normally accomodates them. After haggling we settled with the manager on an amount of Rs. . They also upgraded us to Swiss Cottage because there water problems in the Super Delux rooms. Over next few days: 1. We had troubles with toilet. We were shifted to a new room 2. Lights in the new room did not work 3. My dad had serious illness after eating at restaurant 4. Wi-Fi did not work Overall, I am glad to be out of this place.
Reviewed December 26, 2014
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