Perfecto..!!”

First of all we are stay in accord regency apartment: (no receiption- just contact the for the service aprtment) 3bed room.. everything is ok but only all the aircond is not function very well, the air not cold.. we try to contact the person to solve this problem.. but then at last they give us to change the apartment at riverson soho which is same price 3bed room At last we change to riverson soho (same building wit gleneagles hospital)..its duplex room.. i love the place and the interior all modern.. i will recommend to my family and friends. I will stay here again.. just walk to imago also can. The parking also very safety for those drive in here... the place really high standard living.. love it so much.. thumbs up for the services 👍🏻

Exceptional”

This is our 2nd stay at the Loft managed by Accord Regency. We stayed in a 3-bedroom unit at Loft A. The stay was pretty brief so we did not get to use the outdoor facilities. Checking-in was pretty easy despite them not having a proper designated counter for that, I just called them prior to our arrival (we arrived at 8pm) and they left the keycards in the mailbox (we just had to ask for help to access the mailbox room from the security guards). We also had a great time staying there during the first time (booking was made on their website), the team was quite responsive & reachable at all time, so I highly recommend this property.

Exceed my expectation”

Had a pleasant stay at the apartment. Definitely value for money. A great place to stay for a family or group travel- up to 6 adults. The apartment is clean, comfortable and well-maintained. It is Overall, this apartment is in a great location- above a massive shopping mall. Tip- call or whatsapp property owner prior to arrival. Will definitely recommend this apartment to other friends and families. Thank you Accord for your good service!

Great! ”

Stay for 1 night. everything is perfect. Good: -Its the same building with imago mall. -free wifi -with 1 master bedroom and single bedroom + 2 extra small single bed. -Free parking -Clean Process checkin: 3+pm Go to their office in riverson area, for the key card for room, building, car park collection, and they'll asked for security deposit Rm200 and + with apartment price. We drive within 5 to 10 minutes go to the apartment. *evrything smooth. Checkout:11+am Go back to their office to return back room, building, car park key card. Deposit Rm200 given back to me Note: Its a apartment, not a hotel like. They dont have any reception counter. They office far from the apartment. So far, Everything is perfect. Recommended.

Good for Family, Strategic Location”

Rather okay for family stay over since the price is rather low for a serviced apartment. You get most of the required facilities But expect the following cons: 1. No receptionist counter as this is not a full fledged hotel. You need to contact the person in charge to get the access cards. 2. Cleanliness of the rooms is so so but okay for the price. 3. Mattress is not up to expectations as it seems like normal spring-based mattress. It feels hard on your back. 4. Noise could be disturbing to some especially the aircrafts flying by almost now and then. 5. No proper signage so you could be spending time looking for your apartment unit. Overall for the price paid (about MYR220+ per night) it is acceptable. Definitely for family type of stay not for business trip or couple.

Great location but ...”

The place is located in great location (for those who likes to shop 😁). The apartment is spacious. Extra mattresses were provided which is great especially for large families. In room basic facilities are complete. However, not much channels on tv, washing machine does not have drier and cooking is not allowed except with the microwave. Cleaning service is available but with extra charges (current charge is rm50 which is rather expensive). As we were travelling in group, having only 1 set of access cards was a problem to us. Despite all these, I still enjoyed my stay and would recommend it.

Traveller in a group of 6”

Superb apartment to live in. Just that it wasn't the apartment shown in the picture. It's the one 3 blocks away which believed to be new apartment. We was given it as they said the place we booked earlier was full. Nonetheless the place was even better n bigger and nicer that what we expected

Apartment is fine, however a big thumbs down for customer service”

GOOD - apartment attached to Imago. 2 bathrooms available in the 2-bedroom apartment. BAD: Management whatsapped me for ETA and transport-mode a day before check-in. We traveled by plane, i.e. no personal car. I called from the airport, the staff sounded uncertain and flustered, told us to go to their office. Taxi had to drop us off at their office 2 BUILDINGS AWAY from Imago. We had to WALK WITH OUR LUGGAGE to Imago! 1 male staff brought our small hand carry bag, did not help with bigger luggage! He told us if he had checked us in, he would have asked us to go to Imago directly. Decoder for watching TV & internet didn't work. Staff said he would come back to fix it - but never did. We requested for late checkout. The staff did not inform us in advance when we checked-in to go to their office to update our key card on checkout day, so we went to our apartment and was locked out! IMPROVE YOUR CUSTOMER SERVICE PLEASE!!

Overnight transit”

Spacious apartment. Convenient location above imago. No reception available, need to contact via phone call/whatsapp. One of the room will auto lock when closed. Overall for the price it is not bad.

Air Conditioner Problems”

Pros: Efficient staff, clean, good location Cons: To service aircond more often or to check them before visitors move in! Honest feedback: Check-in at the place after a few days of 'hardwork' at Mount Kinabalu. Arrived at 11.30 pm and we were greeted by a 'host'. Was initially impressed by the modern interior and spaciousness of the accommodation. My friends and I immediately settled down, switching the air-conds and unpacking our stuff. We notice something amiss when the whole place was like sauna even after letting the aircond on for 1 hour. Called the 'host' and was asked to check the remote controls again, which I have checked numerous times at 18 celcius. Called back again and complain about the same issue at 1am. Host send another assistant at am ("efficient in that manner"), who then admitted that there were issues with the air cond ventilator/fan. We were then asked to move to another unit at higher floor at 2.30am (We have to pack everything and drag ourselves up with our tiring legs/cramped muscles). Looked forward to a 'cooler unit'. Much to our dismay, the air-conditioners at the newer unit were pretty much the same. In fact, the air outside was cooler than our rooms! The only solace we could find was that one of the air conds in the room was at our expected 'cool' level. We argued with the host that the airconds were not working fine at all but were told they are working perfectly fine. At 3.30 am, we were all exhausted and decided to call it a night with what we have - air cond working below our expectation... Thankfully, it was just for a night. In future, would be good if the airconds are properly checked to prevent situation like this from occurring again.

Perfect accomodation”

Lot of space and excellent equipment including wash machine. All amenities nearby as the apartment is situated in the same building as the famous Imago Mall. Downtown in 15-20 min walking distance. Provided Wifi slow thus self-purchased pre-paid card recommended.

5th time staying with accord regency”

Everything was expected as advertised but not the additional 6% gst which is not stated on agoda while booking. Only knew the additional charges when settling payment. Before: - Making payment are easy and transparent tru agoda, no hidden charges. - Fast and easy self check in & check out - No rm200 deposit required - Free room cleaning upon request - Staff waited to hand over room, car & building pass nearby parking entrance - Toiletries are provided Now: - Need to go to the reception at The Walk for check in which is 4 blocks from imago, literally 5-8 mins walks. - Faster internet - 2 additional single mattress provided - Only few towels provided - Staff are very responsive to reply inquiries on whatsapp Same problem before & after: - Only provided 1 building pass - lift accessing parking lot only 1 available and always break down - lobby are hot - Long waiting time for lift connected to shopping mall Price wise, more affordable now than before.

Excellent”

Apartment at Imago with playground and swimming pool suitable to bring kids. Have own parking and the apartment above imago just take lift godown to mall to get food and shopping.

Nice stay”

Pro: -nice apartment -economic friendly rooftop with pool -near shops -provide extra mattress Cons: -found a coachroach near kitchen cabinet -toilet smells after defecate, need to open the toilet window -the office is far from loft

Very good”

Location is excellent! But we were pretty upset there is no WIFI. We remembered clearly there will be wifi provided which prompted us to choose this property, or else we won't choose this property at all. On the 1st day, we arrived at 12.15pm and was told the room is not ready for check-in. The staff was nice to allow us to place our luggages in the apartment and requested we return at 2.00pm. The staff said he will see us at 2.00pm to do the check-in. However, he did not turn up. We waited for 1 hour then call to the office to find out he is not coming until much later. 2nd day, we called again to ask for wifi password. To our astonishment, we were told we are not entitled to wifi. We highlighted it was stated in the Agoda website that wifi will be provided. Then the staff quickly changed her statement saying wifi is under upgrading so it is not available for our use. 4th day we were lock-out. Our card cannot enter until housekeeping open for us. Toilet needs to upgrade.

Swimming Pool”

I was looking for a stay over the weekend and found this property at the very last minutes. After reading few reviews online, I didn't mind taking the keys at Riverson as the process was smooth. I only have problem to go down for smoking (understood it's a none smoking property) and the planes noise above your head. If you can sleep like a baby regardless the noise, this place is perfecto!

Apartment with nice price”

Above imago shopping mall, nice apartment, clean, the staff guide us very well and the price is ok. Only the apartment lift are quite old, wooden lift. Overall is ok.

Good but need improvement ”

A very excellent location, the apartment looks new and clean. Having said that, the owner need to clarify regarding parking spaces for resident/guests as we have never found guest parking lot and the owner never answered my calls when the security guard was asking for a parking/lot number to park our car. Rm200 deposit (refundable) asked on checked in was never mentioned during booking. Otherwise a pleasant stay.

Can be better”

Pros: superb location just above the Imago Mall Relative big apartment Cons: Paid for extra bed and get extra mattress only No wifi despite the fact that is stated in the agoda website No baby cot provided Inconvenient check in and out as there is no service counter available

4 star apartment with 3 star price. Worth it.”

I am spending 4 star rooms rate but i get an apartment unit with 2 rooms. Suit for family traveler.