Ace Hotel

Ace Hotel

20 West 29th Street, Gramercy, New York (NY), United States, 10001
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Medium Ace Hotel
Medium
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    What guests are saying:
    Great!
    Carlos from United States
    Business traveler
    Very enjoyable. I love this hotel. One small incident is the water control in the bathtub was broken. Water was flowing nonstop but repairman was there to fix for me. Other than that, everything is good. Highly recommended!
    Kit from Canada
    Solo traveler
    Excellent short stay with a beautiful view of the Chrysler building.
    Vigunya from United States
    Solo traveler
    My son and I decided to add an extra night to our NYC trip. I saw a good deal in the Ace and I grabbed it. I have stayed there before and it is was of my favorite hotels. He is 14 and just loves the atmosphere
    Gina from United States
    Family with teens
    My 1st time to NYC and this hotel made my stay a wonderful experience too!
    Tsung from Taiwan
    Solo traveler
    FANTASTICCCCCCC. Loved the staff and the hotel room.
    Victoria from United States
    Solo traveler
    Great!
    Sebastian from United States
    Business traveler
    Lobby Ace Hotel
    Lobby Ace Hotel
    Interior view Ace Hotel
    Bunk Ace Hotel
    See all 32 photos
     Ace Hotel

    Guest reviews

    8.4
    Excellent
    /10
    (379 reviews)See what guests said
    8.4
    Excellent

    "The hotel was amazingly located with amazing coffee down sta..."

    Caterina

    -

    December 1, 2016

    8.8
    Excellent cleanliness
    Recommended by 81% of guests

    Property highlights

    • 90 meters to public transportation

    • Located in heart of New York (NY)

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!Last booked 8 hours ago
    Exceptional
    Location
    9.0
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Ame Ame10 m
  • Marble Collegiate Church80 m
  • Saint-Petersburg Global Trade House120 m
  • Mona Sharaf Shopping Tours120 m
  • Isabel Toledo130 m
  • Church of the Transfiguration150 m
  • Museum of Sex180 m
  • Little Korea200 m
  • Sadigh Gallery Ancient Art, Inc200 m
  • Han Ah Reum Supermarket240 m
  • Value for money7.8
    Distance to city center1km
    Location rating9.0
    Nearest airportLaGuardia Airport (LGA)
    Distance to airport10.2 km
    Select your room
    8.6
    Excellent
    Room comfort & quality
    Loft Suite
    Loft Suite
    ...
    • Room size: 66.05 m²/711 ft²
    • City view
    • 1 double bed and 1 king bed
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    Medium
    Medium
    ...
    • Room size: 21 m²/226 ft²
    • City view
    • 1 queen bed
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    Large Room
    Large Room
    ...
    • Room size: 37.16 m²/400 ft²
    • City view
    • 1 king bed
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    Bunk
    Bunk
    ...
    • Room size: 13.01 m²/140 ft²
    • Non-smoking
    • 1 bunk bed
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    Small
    Small
    ...
    • Room size: 15.79 m²/170 ft²
    • Non-smoking
    • 1 double bed
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    Double
    Double
    ...
    • Room size: 20.72 m²/223 ft²
    • Non-smoking
    • 2 double beds
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    Mini
    Mini
    ...
    • Room size: 13.01 m²/140 ft²
    • Non-smoking
    • 1 double bed
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    Double
    Double
    ...
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      Mini - SMOKING OR NONSMOKING - Fridge
      Mini - SMOKING OR NONSMOKING - Fridge
      ...
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        Small - SMOKING OR NONSMOKING - Fridge
        Small - SMOKING OR NONSMOKING - Fridge
        ...
          Enter dates to see prices
          Have a question for Ace Hotel?

          What people love about the property

          • 9.2
            Exceptional

            "Great bars and chic room"

            Petchpailin

            |

            May 26, 2016

          • 9.2
            Exceptional

            "The room is cozy and very American style."

            Wai L.

            |

            April 27, 2016

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          More about Ace Hotel

          More about Ace Hotel

          7.6
          Very good

          "Good location and right next to the metro station."

          WING C.

          |

          May 4, 2016

          An overview

          Show less

          What they offer

          7.6
          Very good

          "The location is really good."

          Sol

          |

          June 7, 2017

          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          American cuisine
          American cuisine
          The Breslin
          20 m American, Bar, Gastropub
          No. 7 Sub
          50 m American, Vegetarian
          The NoMad Bar
          100 m American, Bar, Gastropub
          Italian cuisine
          Italian cuisine
          Contornos
          170 m Italian
          Broadway Pizza
          180 m Italian, Pizza
          Waldy's Wood-Fired Pizza & Penne
          240 m Italian, Pizza
          Bar
          Bar
          Holland House
          100 m Bar
          Toshi's Living Room
          220 m Bar
          Cloud Social
          220 m Bar, Pub, Wine Bar

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

          Show less

          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (379)Booking.com Reviews (1538)
          8.4
          /
          10
          Cleanliness8.8
          Facilities8.0
          Location9.0
          Room comfort and quality8.6
          Service8.6
          Value for money7.8
          Provided by verified guests of Agoda
          All languages
          All guests (379)
          All room types

          Show reviews that mention 

          Showing 299 verified guest comments
          12345
          10.0
          Exceptional
          kHyal from United States
          Business traveler
          Mini
          Stayed 1 night in January 2019
          The Ace Rocks”
          I have been staying here for years, particularly when my design office was closeby. It's quality across the board with the nicest staff anywhere. I avoid the lobby when it's full of hipsters, which is mostly is, but that doesn't stop me from getting great coffee at Stumptown and taking it back up to my room in the morning or using the gym, which is usually empty and retro-cool like no other hotel workout space.
          Reviewed January 10, 2019
          You rock kHyal! I love coffee more than most, and prefer it in the comfort of my room or while running around the city. Thanks for always hanging out with us. Come say hi at the desk next time you're back in. Jeff and Staff at Ace Hotel NYC
          Responded January 18, 2019
          Ace Hotel
          6.0
          Ramon from Philippines
          Couple
          Medium
          Stayed 9 nights in November 2018
          Thanksgiving ruined”
          Everything was ok until I started having trouble with my room's heating. I noticed that my thermostat would only go as low as 65 degrees, whereas the thermostat in my father's room could go lower. But the real problem arose when the day before Thanksgiving, I was experiencing some trouble with the heater. It wasn't turning on even if I adjusted the temperature and cranked it up to the 70s (it was in the 30s or lower outside; the heat should have switched on). When I called the front desk to say that I was having trouble getting the heat to run, I was asked if I had turned the heater on. That question was ridiculous. I WAS trying to turn the thing on, my problem was it wasn't. Then, the hotel boilers blew out, meaning there was no heat and no hot water throughout Thanksgiving day. All my travel plans for the day, my reservations, transport arrangements I had to cancel. The hotel did allow me to check out late. But it did not make up for the fact that my Thanksgiving day was ruined
          Reviewed November 27, 2018
          Hey Ramon, the icy Thanksgiving Day was the coldest in NYC since 1901. While our boiler had trouble keeping up with the dramatic change, our tireless engineering and security team worked round the clock on the holiday to get it fixed as quickly as possible. We've reached out directly to you as well; your comfort will always be our top priority. Thank you for your stay with us and we do hope to see you again for another chance to make it great. Jeff and the Staff of the Ace Hotel NYC
          Responded November 29, 2018
          Ace Hotel
          4.8
          Ramon from Philippines
          Couple
          Double
          Stayed 10 nights in November 2018
          Ruined Thanksgiving”
          Everything was ok until I started having trouble with my room's heating. I noticed that my thermostat would only go as low as 65 degrees, whereas the thermostat in my father's room could go lower. But the real problem arose when the day before Thanksgiving, I was experiencing some trouble with the heater. It wasn't turning on even if I adjusted the temperature and cranked it up to the 70s (it was in the 30s or lower outside; the heat should have switched on). When I called the front desk to say that I was having trouble getting the heat to run, I was asked if I had turned the heater on. That question was ridiculous. I WAS trying to turn the thing on, my problem was it wasn't. Then, the hotel boilers blew out, meaning there was no heat and no hot water throughout Thanksgiving day. All my travel plans for the day, my reservations, transport arrangements I had to cancel. The hotel did allow me to check out late. But it did not make up for the fact that my Thanksgiving day was ruined
          Reviewed November 27, 2018
          It was the coldest Thanksgiving Day in NYC since 1901. While our boiler had trouble with that vast drop in temperature and dramatic increase in usage, our dedicated engineering and security team worked round the clock throughout the holiday to make sure the problem was solved as quickly as possible. We have reached out to you directly as well because we really care about making your trip a good one and your satisfaction is our biggest priority. Thank you for your stay and I do hope you give us another chance to make it great. Jeff and Staff at the Ace Hotel NYC
          Responded November 29, 2018
          Ace Hotel
          9.2
          Exceptional
          Elisa from United Kingdom
          Solo traveler
          Mini
          Stayed 2 nights in June 2017
          Great trendy hotel in central location”
          Really great staff, I got upgraded and had a lovely room. The shame is that anyone and everyone comes in to use the lobby which is the main area to get a drink or food and as a hotel guest I found it difficult to find space, would be nice to have somewhere for hotel guests.
          Reviewed July 14, 2017
          9.6
          Exceptional
          Joyce from United States
          Solo traveler
          Small
          Stayed 3 nights in May 2017
          Great Location. ”
          Location is great if you want to walk to madison square or union square. NRW trains are close as well. Having stumpton downstairs was great. Only issue was the lobby was hosting a webcast so we had to vacate while eating breakfast, not sure if thats a regular thing. Also I was trying to request an early check in as I arrive at 6am, the first receptionist said there was nothing and would call me to let me know if anything had open. So I left to walk around and came back 1.5 hours, the 2nd receptionist said there was something open... so that was a bit annoying. Good thing I came back to check
          Reviewed June 01, 2017
          Hi Joyce, Thanks for your review! We're glad that you got to enjoy our very central location. The surrounding neighborhoods are fun and eclectic and there's just so much nearby. We know our lobby can be a busy place, so we're sorry that you had to leave because of a podcast. That's not a usual occurrence, as we understand that our lobby is used as a functional work space as well. We're glad your check-in worked out and you decided to check back with us. Usually, we always call our guests as soon as a room becomes available and we apologize if this was not the case. We hope to see you again Joyce and would love to show you more of NY! Have a great week! xoxo, Jason and the Staff of Ace Hotel New York
          Responded July 04, 2017
          Ace Hotel
          10.0
          Exceptional
          Terence from Canada
          Solo traveler
          Small
          Stayed 4 nights in April 2017
          Fantastic time at the Ace”
          Conveniently located near Penn Station, it was super easy to get from Newark airport to Manhattan. The staff worked their magic and let me check in early - the room was nicely set up with a nice hip vibe. The John Dory is a great place for food as well as the bar in the lobby. Would definitely recommend to friends and stay here again.
          Reviewed April 19, 2017
          9.0
          Exceptional
          Krista from Canada
          Solo traveler
          Small
          Stayed 1 night in July 2014
          Great vibe good bar/restaurants ”
          Abiance, staff, decor
          Enjoyed this place a lot. Chose the hotel as I was a single female traveler passing through NYC for the night and I wanted to stay in town. Hotel has good a good bar and restaurants so no need to really leave, could be good in the winter too for that reason. Worth the money.
          Reviewed September 04, 2014
          9.0
          Exceptional
          Hee from South Korea
          Business traveler
          Small
          Stayed 3 nights in March 2014
          Pleasant experience with quiet room and fun lobby”
          lobby lounge, stumptown coffee shop, location
          Was a little worried if the room would be as loud as the lobby, but actually it was very quiet and peaceful in the room and things were clean and pleasant. We liked the lounge at the lobby a lot. It certainly gave the young and dynamic mood to the hotel. Overall experience was great!
          Reviewed March 17, 2014
          9.0
          Exceptional
          veeradon from Thailand
          Couple
          Large Room
          Stayed 6 nights in January 2014
          very HIP hotel”
          cool decor, good room, awesome bar and restaurant
          I have a large room and it was Large for NYC! The bathroom was a little small, but the whole room size is definitely big. The hotel decor is very "hip" and modern. The wifi is free for the guest. The hotel lobby is a great hangout place with a nice bar. This place may not be good for a stay with children. There will always be people (lots) hanging out in the lobby and it can get quite loud at night, but I stayed on 3rd floor and I did not hear anything from the room. So it was ok for me. I do like the vibe of the hotel.
          Reviewed January 14, 2014
          5.2
          Sara from United Kingdom
          Family with young children
          Large Room
          Stayed 3 nights in November 2018
          Stay ruined by poor administration”
          We stayed at the Ace Hotel in November. The hotel charged my twice for the room and incorrectly for room service. Weeks later, I'm still fighting with them to get a refund. Awful service has ruined the memory of a good stay.
          Reviewed December 07, 2018
          Please let me help solve your billing struggle! I promise we're on your side and want your trip to be remembered as a great one. Let me know how to get it fixed. Jeff and Staff at the Ace Hotel NYC
          Responded December 14, 2018
          Ace Hotel
          8.0
          Excellent
          apiwat from Thailand
          Couple
          Small
          Stayed 6 nights in September 2018
          The best”
          The best
          Reviewed September 26, 2018
          Hello Aplwat, Thank you so much for the lovely review! We're glad to hear you enjoyed your stay. Hope to see you back soon! Best, Alex + Ace
          Responded October 06, 2018
          Ace Hotel
          7.2
          Very good
          Tiffany from United States
          Solo traveler
          Mini
          Stayed 1 night in September 2018
          Very good”
          Room had a fly buzzing about, and the noise at night kept me up. The room itself was thoughtfully designed though to make use of the small space, and overall the location is perfect for zipping around Manhattan. Glad I stayed there once but no need to return.
          Reviewed September 27, 2018
          10.0
          Exceptional
          Tara from United States
          Solo traveler
          Mini
          Stayed 1 night in December 2018
          Christopher at the Front Desk”
          All staff we encountered, especially Christopher at the front desk, were wonderful and attentive, polite, and professional.
          Reviewed December 12, 2018
          Thank you so much for taking the time to give us this wonderful review. Christopher is an incredible and caring person and I'm happy you like him as much as we do! We welcome you back soon and often and will make sure to take great care of you. Can't wait to see you again. Jeff and the Staff of the Ace Hotel NYC
          Responded December 12, 2018
          Ace Hotel
          9.6
          Exceptional
          Pingfang from Taiwan
          Solo traveler
          Small
          Stayed 4 nights in November 2017
          Convenient and is with walking distance to Empire Building”
          Love the hip hotel style with Stumpton coffee always being there with Ace Hotel around USA
          Reviewed March 31, 2018
          10.0
          Exceptional
          Rich from United States
          Couple
          Mini
          Stayed 1 night in May 2016
          Amazing experience”
          We will definitely stay here again! The location is just great, close to the subway and PATH stations and lots of places to eat. Short taxi or Uber ride to the rest of Manhattan.The hotel decor and feel is unique and gives you a memorable NYC stay. Staff very helpful and the amenities are top notch for the price you pay. We've stayed at many different hotels in NYC and this was by far the best value for the money. Thanks ACE Hotel!
          Reviewed May 29, 2016
          10.0
          Exceptional
          Courtney from United States
          Solo traveler
          Mini
          Stayed 2 nights in May 2016
          just do it ”
          the ace has art, food, music, and good vibes all around. have a gin and tonic in the lobby and take your picture in the photo booth. the concierge that checked me in remembered me from a previous visit. once your there stay around as long as you can... peace.
          Reviewed May 19, 2016
          9.3
          Exceptional
          Chika from Japan
          Solo traveler
          Mini
          Stayed 2 nights in December 2015
          My favorite urban vacation destination ”
          The best cafe, environmentally responsible, and modern but very friendly atmosphere
          Having cortado at Stumptown roasting was my favorite moment of the stay in a holiday season. The well prepared room was perfectly comfortable and I loved the concept and idea of ACE being envoronmentally responsible and paying respect to the local community and design.
          Reviewed January 03, 2016
          10.0
          Exceptional
          Kit from Canada
          Solo traveler
          Mini
          Stayed 2 nights in March 2014
          Beautiful room with good location ”
          Very special design even in smallest details like notepad, safe, etc. I love my room especially the bathtub in the bathroom.
          Very enjoyable. I love this hotel. One small incident is the water control in the bathtub was broken. Water was flowing nonstop but repairman was there to fix for me. Other than that, everything is good. Highly recommended!
          Reviewed November 22, 2015
          10.0
          Exceptional
          anthony from United States
          Family with teens
          Bunk
          Stayed 5 nights in June 2015
          Tony from New Orleans via Detroit”
          Atmosphere/decor, Location, Staff
          Great. Loved atmosphere and décor. Liked the fact that there were good restaurants and retail stores on site; especially good when you don't feel like going anywhere. Great staff. I especially liked the food at John Dory Oyster Bar; I will return to this hotel on future visits to New York. The only thing missing was a microwave in the room.
          Reviewed July 05, 2015
          7.7
          Very good
          Suwandi from Indonesia
          Business traveler
          Double
          Stayed 4 nights in April 2015
          hip hotel”
          location, cafe and good service
          Overall it was a good stay. Not your average 4 star business hotel as the rooms are decorated in a unique way. Shower is too small. Love the Smeg refrigerator filled with drinks and the original art as decor behind the bed. If you are a hipster you will feel right at home. If you are not (like me), you will get the experience.
          Reviewed April 24, 2015
          12345
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          Ace Hotel
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          • Exceptional location
          • Empire State Building
          • 28th Street Subway Station is within 0.09 km