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Excellent8.5
Based on 298 reviews
90% would recommend to a friend
Ace Hotel
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Lobby
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Lobby
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8.5 Excellent guest rating
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"The location was PERFECT! Central, but tucked away."

AlexandraAustralia
Fitness center
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9.0 Excellent location
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9.0Location
  • 80 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

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Room choices
Loft Suite
...
  • 66.05 m²/711 ft²
  • Non-smoking
  • 1 double bed and 1 king bed
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Medium
...
  • 21 m²/226 ft²
  • Non-smoking
  • 1 queen bed
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Large Room
...
  • 37.16 m²/400 ft²
  • Non-smoking
  • 1 king bed
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Bunk
...
  • 13.01 m²/140 ft²
  • Non-smoking
  • 1 bunk bed
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Small
...
  • 15.79 m²/170 ft²
  • Non-smoking
  • 1 double bed
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Double
...
  • 20.72 m²/223 ft²
  • Non-smoking
  • 2 double beds
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Mini
...
  • 13.01 m²/140 ft²
  • Non-smoking
  • 1 double bed
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Have a question for Ace Hotel?

Nearest essentials

Airports
  • LaGuardia Airport (LGA)
  • 10.3 km
  • Teterboro Airport (TEB)
  • 13.1 km
Public transportation
  • 28th Street Subway Station
  • 90 m
  • 34th Street- Herald Square Subway Station
  • 410 m
Hospital or clinic
  • Park Avenue Smart Lipo
  • 2.4 km
Pharmacy
  • CVS Pharmacy
  • 260 m
Convenience store
  • 7 Eleven
  • 200 m
Cash withdrawal
  • ATM on site

More about Ace Hotel

An overview

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Verified guest reviews

Agoda Reviews (298)Booking.com Reviews (1455)
Filter by guest type:
Cleanliness8.8
Facilities8.1
Location9.0
Room comfort and quality8.6
Service8.6
Value for money7.9
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Showing 272 verified guest comments
12345
8.4
Sarah from Philippines
Solo traveler
Double
Stayed 6 nights in June 2017
Hip and happening
Cool and unexpected. Central. A bit noisy during nighttime
Reviewed September 28, 2017
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7.2
jay from South Korea
Solo traveler
Small
Stayed 3 nights in July 2017
Still hip place
If you stay in a room near the elevator, it will be noisy....
Reviewed August 01, 2017
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9.2
Elisa from United Kingdom
Solo traveler
Mini
Stayed 2 nights in June 2017
Great trendy hotel in central location
Really great staff, I got upgraded and had a lovely room. The shame is that anyone and everyone comes in to use the lobby which is the main area to get a drink or food and as a hotel guest I found it difficult to find space, would be nice to have somewhere for hotel guests.
Reviewed July 14, 2017
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7.6
Sol from South Korea
Business traveler
Small
Stayed 2 nights in June 2017
It's good but couldn't reach my expectation.
I heard somany times ths ACE hotel is super nice. I'm a bit disapointed becuase of that reason. But, good experience at here. The location is really good. You can go to macy's in 10min by walk.
Reviewed June 07, 2017
Hi Sol, Thanks so much for your review. We're glad that you had a good experience with us but we really wish that it could have been great! We hope you come back and we can make your stay even better than the last. Have a great week, Sol. xoxo, Jason and the Staff of Ace Hotel New York
Responded July 04, 2017
Ace Hotel
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9.6
Joyce from United States
Solo traveler
Small
Stayed 3 nights in May 2017
Great Location.
Location is great if you want to walk to madison square or union square. NRW trains are close as well. Having stumpton downstairs was great. Only issue was the lobby was hosting a webcast so we had to vacate while eating breakfast, not sure if thats a regular thing. Also I was trying to request an early check in as I arrive at 6am, the first receptionist said there was nothing and would call me to let me know if anything had open. So I left to walk around and came back 1.5 hours, the 2nd receptionist said there was something open... so that was a bit annoying. Good thing I came back to check
Reviewed June 01, 2017
Hi Joyce, Thanks for your review! We're glad that you got to enjoy our very central location. The surrounding neighborhoods are fun and eclectic and there's just so much nearby. We know our lobby can be a busy place, so we're sorry that you had to leave because of a podcast. That's not a usual occurrence, as we understand that our lobby is used as a functional work space as well. We're glad your check-in worked out and you decided to check back with us. Usually, we always call our guests as soon as a room becomes available and we apologize if this was not the case. We hope to see you again Joyce and would love to show you more of NY! Have a great week! xoxo, Jason and the Staff of Ace Hotel New York
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Ace Hotel
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10.0
Terence from Canada
Solo traveler
Small
Stayed 4 nights in April 2017
Fantastic time at the Ace
Conveniently located near Penn Station, it was super easy to get from Newark airport to Manhattan. The staff worked their magic and let me check in early - the room was nicely set up with a nice hip vibe. The John Dory is a great place for food as well as the bar in the lobby. Would definitely recommend to friends and stay here again.
Reviewed April 19, 2017
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5.2
Sheila from United States
Solo traveler
Bunk
Stayed 1 night in January 2017
Tv did not work, staff was all talk no action
I think you are paying for a hip lobby and not a quality room when you pick this hotel. I mistakenly booked the bunk room which felt like a jail cell- for $150 this was a huge mistake! Also, when I arrived after a long days work all I wanted to do was lay down watch snl and relax- it took one hour for the problem to be resolved & in the morning the tv was again not working! Needless to say I was very frustrated... when I complained at check out I was offered a free cup of coffee 😂😂 laughable act of compensation... the shower was tiny- I'm 5'6" 130 pounds and every movement I made caused the gross shower curtain to touch my body- very annoying! This hotel is all looks and no quality... I do not recommend!
Reviewed January 16, 2017
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8.4
Caterina from Australia
Couple
Small
Stayed 12 nights in November 2016
Hip hotel in a fab location
The hotel was amazingly located with amazing coffee down stairs. The hotel staff were very happy to help with any issues we had. I would love to stay there again.
Reviewed December 01, 2016
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8.0
JH from United States
Solo traveler
Bunk
Stayed 1 night in August 2016
Great vibe
Liked the breslin lobby bar and of course the stumptown coffee
Reviewed August 28, 2016
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8.0
Lin from Taiwan
Couple
Mini
Stayed 2 nights in June 2016
nice atmosphere
The deco is great!
Reviewed July 05, 2016
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12345

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