Recent customer comments

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based on 253 reviews
  • Cleanliness 8.9
  • Facilities 8.7
  • Location 8.9
  • Room comfort and quality 8.6
  • Service 8.6
  • Value for money 7.9
  • Food and dining 7.8
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Narendra from Indonesia
Family with young children
Stayed 6 nights in December 2015
nice hotel for single or couple travelers
location, design, good staff
Reviewed January 05, 2016

Chika from Japan
Solo traveler
Stayed 2 nights in December 2015
My favorite urban vacation destination
The best cafe, environmentally responsible, and modern but very friendly atmosphere
Having cortado at Stumptown roasting was my favorite moment of the stay in a holiday season. The well prepared room was perfectly comfortable and I loved the concept and idea of ACE being envoronmentally responsible and paying respect to the local community and design.
Reviewed January 03, 2016

Umair from United Kingdom
Business traveler
Stayed 10 nights in May 2015
Location, Staff and Weekend parties
It was good. It was so noisy and I couldn't sleep properly because of the building works going across the road. I requested staff to change my room and I got moved to another room which was relatively quite and calm. I was happy with the staff and their friendliness.
Reviewed December 29, 2015

Paul from United Kingdom
Stayed 4 nights in December 2015
Ace Hotel
Atmosphere, close to subway, helpful staff
Reviewed December 17, 2015

Kit from Canada
Solo traveler
Stayed 2 nights in March 2014
Beautiful room with good location
Very special design even in smallest details like notepad, safe, etc. I love my room especially the bathtub in the bathroom.
Very enjoyable. I love this hotel. One small incident is the water control in the bathtub was broken. Water was flowing nonstop but repairman was there to fix for me. Other than that, everything is good. Highly recommended!
Reviewed November 22, 2015

Carlos from United States
Business traveler
Stayed one night in September 2015
Very cultured
Art, decor, in room amenities, staff
Reviewed September 22, 2015

Clint from South Africa
Stayed 3 nights in August 2015
Easy access to public Transport and other
Air conditioner and outside ongoing construction made it very difficult to sleep. Recommend any level above 2nd Floor and the Staff were very efficient.
Reviewed September 01, 2015

Vigunya from United States
Solo traveler
Stayed 2 nights in August 2015
Small Clean Stylish Room
Style, location, service
Excellent short stay with a beautiful view of the Chrysler building.
Reviewed August 13, 2015

jiaan from China
Stayed 7 nights in September 2014
cool hip stay
design. young crowd. midtown location
Reviewed July 22, 2015

anthony from United States
Family with older children
Stayed 5 nights in June 2015
Tony from New Orleans via Detroit
Atmosphere/decor, Location, Staff
Great. Loved atmosphere and décor. Liked the fact that there were good restaurants and retail stores on site; especially good when you don't feel like going anywhere. Great staff. I especially liked the food at John Dory Oyster Bar; I will return to this hotel on future visits to New York. The only thing missing was a microwave in the room.
Reviewed July 05, 2015


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