The price should be lower. ”

Price is quite high, if you are lucky and get promotion, than price is normal price, otherwise the their room rate, price is too high for this hotel. Nice lobby and friendly atmosphere, actually almost all hotels staff in Vietnam are very friendly. Helpful. The room i booked was supposed to be with balcony, but when we arrived, we saw that the balcony so small that you can not enter in balcony, and face to the wall of opposite buildings which is couple of meters away from opposite wall.

Good Experience”

Location is good and very convenience

Exceptional”

I only stayed in the room from 9pm to 9am, but the room itself was absolutely fantastic. Big comfy bed, very clean, amazing shower and staff where extremely friendly and helpful. Would definitely stay again.

Very nice staff”

Nice hotel with a great location in the old quarter just few minutes away from major tourists sites (Hoan Kiem Lake, Prison Hao Lo, Hanoi train street, etc...). The hotel is new so everything was clean. Breakfast buffet is good and pretty diverse. The only problem we had was a very bad WiFi connection in our room. We couldn't connect to internet in our room. WiFi worked perfectly in the lobby and in the restaurant though. The staff is very nice and friendly, especially May and Catherine.

Great location”

We stayed here for 5 nights and then an additional 1 night (after our Ha Long Bay tour). Positives- clean, well located, friendly staff. We stayed in the premier room which was very large and set out nicely. Negatives- the breakfast is lacking when compared to other hotels, the roof top bar (which was newly opened) takes a while to get a drink (even when it was just us there) and the bed was way too hard (even though my husband liked it). Overall a pleasant stay.

just minutes away from the vibrant old town”

This is a new hotel and each room is newly renovated and clean. The location is quite central and is just minutes away from the vibrant old town, so it is a nice quiet escape!

Exceptional”

The nicer staff ever! New Hotel Very Clean

New hotel with good facilities, good location ”

Great food from my wife and daughter comments:))) Staffs are nice Highly recommended

Excellent service!”

The staffs were really helpful and friendly. I had a pleasant stay at Acoustic Hotel! Special thanks to Justin and May for their kind hospitality!! :))

Excellent hotel with very good restaurant, rooftop bar & spa.”

We come back Acoustic Hotel after our 03 days 02 nights Ha Long Bay trip recommended and reserved by Acoustic Hotel travel desk. Special thanks to Mrs. May Nguyen who truly help us from the begining to the end of our trip. She reserved for us everything such as reliable airport transfer service, Halong Bay trip, restaurants and alot of helpful information. We ate in their Indigo Restaurantt twice, the food is so good with beautiful appearance. Eclipse Sky Bar is with magnificiant sun set view, covering all around the town. We relaxed in their Indigo Spa after a long day and can not make any complains about it. As a grand openning, they are now offering 20% Discount for in-house guests with any services. Do not miss Afternoon Tea services from 15:00 to 17:00 serving on their 12th Floor. Thank you Acoustic Hotel & Spa, we definitely come back and recommend to everyone.

Friendly staffs and new facilities”

The restaurant has the best cuisine of Hanoi. Dont need to go any far away. Eat at the hotel

Great hotel in Hanoi”

I come to Hanoi few time and we choosing Acoustic Hotel for this time and we feel very happy with them. Excelent hotel with great ful service. They have free Jacuzzi and sky bar on rooptop with amazing view of Hanoi buzy city., Indigo Spa and restausrant also very good. We will be back soon!

It's very kind.”

It's very kind. Thank you very much for allowing me to check out and have a free shower. I'd like to come back because the staff is kind. The location is slightly uncomfortable, but if you use the 'GRAB', it's okay. I left two mask packs in the fridge. TO. Mr. Desk staff. I'll give it to you as a gift. again thank you for your kindness

A work in progress”

Our opinion was a little mixed about our stay at the acoustic hotel. While neatly presented and for the most part a nice hotel, there were alot of things that could be improved. The breakfast was very average and cold as the temperatures set on the warmers were too low. The room we had was an excutive suite and the room was nice but had water damage to the ceiling of the bathroom(which had caused mould on the roof and a bad smell)from a leaking pipe. We had been told there was a problem with the water when we checked in as we were made to wait while they checked it out. We took this to mean a problem with hot and cold water not mould and water damage. The cleaners also left thier cleaning trolley in the hallway of level 5 every night which was in the way and not overly professional. The rooftop bar was also unfinished so we had no place to relax at the hotel. Despite this the manager was great and refunded our airport transfer money to apologise which was appreciated.

Had a great experience in this wonderful hotel”

Staff was so kind and location is perfect most likely near its walking distance. I would like to come back again :)

A boutique hotel that is strategically located. We had a Very comfortable stay here. ”

I was pleasantly surprised by the staff who approached me with a bottle of wine and a birthday cake during breakfast, whilst the happy birthday music was played in the air. Such a lovely gesture from the hotel and staff. The staff, everyone of them including the trainees are always smiling and render their services with much enthusiasm. Thumbs up !

Very accommodating staff ”

Excellent customer service, very accommodating staff Perfect atmosphere price is good worth it! Happy & satisfied customer :) will recommend it to our dear friends... God bless (from room 「801 」30 april 2019)

New, clean, and walking distance to shops & restaurants”

The pictures displayed in the web looks better than actual. The room is not big as the picture make it looks roomy. The bathroom is small. Be mindful of the noise your children could make, as the neighbor and rooms from the next floors could also hear and make complaint. That means, the room is not so soundproof?! The staff at reception are helpful and polite. Not too bad for a couple of days stay.

Terrible experience”

Very disappointed!!!!! Booked a deluxe room one month in advance, however when we check in, the hotel manager told us all the rooms are fully occuppied !!!!! And the hotel only arranged a room from a one or two stars hotel (Bonne Nuit Hotel) as a compensation!!!! Such a Bad and suck experience i have ever had.

Good ”

Value for $ but sad that nearby didn't have convenient store .