Travelling to Malaysia? Read all updated requirements before you book.

8.7

Excellent
3.3% this month
/10
(3,362 reviews)See what guests said
Highly rated by guests – 87% would recommend
Housekeeping203
Breakfast32
Check in/Check Out14
See map

9.5

Exceptional

Location rating score

Exceptional location
Popular landmarks
KL Bird Park 44.2 km
Chinatown - Kuala Lumpur 44.3 km
Central Market 44.6 km
Jalan Alor 44.8 km
Pavilion Kuala Lumpur 45.1 km
Menara Kuala Lumpur 45.5 km
KLCC - Bukit Bintang Pedestrian Walkway 45.6 km
Aquaria KLCC 45.6 km
KLCC Park 45.8 km
Petronas Twin Towers 46.1 km
Nearby landmarks
ERL KLIA2 40 m
gateway@klia2 90 m
Short Term Car Park 'B' 2.3 km
Kuala Lumpur International Airport 2.4 km
Tourism Malaysia at Kuala Lumpur Int'l Airport 2.4 km
Nooodles Satellite Building 2.5 km
KLIA Main Terminal 2.5 km
Long Term Car Park (LTCP) 2.5 km
ERL Railway Station - KLIA 2.6 km
KLIA Satellite Terminal A 3.1 km
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

"Plus: - Good enough facilities to rest & freshen up before taking your next flight."

Khairur - May 13, 2022
 Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
 Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
 Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
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Removed from saved list

2020

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Level 2M, Gateway@klia2, KLIA 2 Terminal, Sepang / KLIA, Kuala Lumpur, Malaysia, 64000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Sepang / KLIA part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Petronas Twin Towers. This 4-star property features restaurant to make your stay more indulgent and memorable.

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Attention

This property is in high demand!

19 travelers have booked today.

Announcements by hotel (2)
Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling.
  • 40 meters to public transportation

  • Free airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Value for money8.0
Distance to city center56 km
Location rating9.5
Nearest airportKuala Lumpur International Airport (KUL)
Distance to airport2.4 km

Rooms available at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Double Plus Room - Max 12 Hours Stay
...
  • Room size: 22 m²/237 ft²
  • No Windows view
  • 2 single beds or 1 double b...
Enter dates to see prices
Solo Plus Room - Max 12 Hours Stay
...
  • Room size: 20 m²/215 ft²
  • No Windows view
  • 1 single bed
Enter dates to see prices
Double Plus Room
...
  • Room size: 22 m²/237 ft²
  • No Windows view
Enter dates to see prices
Solo Plus Room - Daily
...
  • No Windows view
  • Shower
  • 1 single bed
Enter dates to see prices
Double Plus Room (Twin) - Daily
...
  • No Windows view
  • Shower
  • 2 single beds
Enter dates to see prices
Solo Room - Max 12 Hours Stay
...
  • Non-smoking
  • Shower
  • 1 single bed
Enter dates to see prices
Solo Plus Room - 1 Night Stay
...
  • Room size: 20 m²/215 ft²
  • No Windows view
  • 1 single bed
Enter dates to see prices
Double Plus Room (Queen) - Daily
...
  • No Windows view
  • 1 double bed
Enter dates to see prices
Family Room - Daily
...
  • No Windows view
  • Shower
  • 2 single beds and 1 double ...
Enter dates to see prices
Family Room - 12 Hours
...
  • Room size: 34 m²/366 ft²
  • 2 single beds and 1 double ...
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

For those who wish to drive their own cars, Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 has a car park that's close to the hotel.

Is breakfast offered at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

Wake up to a great continental breakfast at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2. There's an additional charge of 25 MYR for adults and 25 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 features an on-site restaurant for your dining convenience.

What is the smoking policy at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 does not permit smoking in any of its rooms or indoor areas.

What is the closest airport to Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

The closest airport to Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 is Kuala Lumpur International Airport, 2.3 km away.

What is the closest train, metro, or bus station to Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

The closest train, metro, or bus station is ERL KLIA2, 30 m away from Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2.

What restaurants are nearby Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2’s neighborhood is Sepang / KLIA which includes popular restaurants such as Dunkin' Donuts, Eden Restaurant @ KLIA and Harrod's.

What popular shopping places are close to Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

Located in the Sepang / KLIA area, Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 is close to great shopping choices like gateway@klia2, Nooodles Satellite Building and Mitsui Outlet Park Klia Sepang.

What are popular attractions near Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2’s location in the Sepang / KLIA neighborhood makes it close to famous attractions including Sepang International Circuit, Masjid Salak Tinggi and Padang Bola Bandar Baru Salak Tinggi.

What popular beaches are close to Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2’s Sepang / KLIA neighborhood also includes Bagan Lalang Beach.

What popular natural sightseeing spots are close to Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 is located within Sepang / KLIA, which makes it conveniently close to natural sights including PLKN PRINCESS HALIZA, Tadom Hill Resorts and BUY U CAMPGROUND.

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Explore the neighborhood

What people love about Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

  • 8.8

    Excellent

    "Plus: - Good enough facilities to rest & freshen up before taking your next flight."

    Khairur

    |

    May 13, 2022

  • 10

    Exceptional

    "Very comfortable 12 hrs stay."

    Pui

    |

    May 10, 2022

  • 10

    Exceptional

    "very convenient, just a floor below the departure hall."

    Pui

    |

    May 10, 2022

Property ranking|Compared to 6,224 Kuala Lumpur properties
See all rankings
Location score
9.5/10
Cleanliness score
9.2/10
Service score
8.5/10
Overall score
8.7/10
Better than
99
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
Better than
96
%
of Kuala Lumpur properties
Better than
93
%
of Kuala Lumpur properties
Overall rating:

8.7

Excellent
3,362 reviews
Cleanliness
9.2
Facilities
8.3
Location
9.5
Read all reviews >
What travelers say they love:
Good for an overnight stay to catch next day flight
Siaw from Malaysia
Solo traveler
More about Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

More about Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

When you are looking for comfortable and convenient accommodations in Kuala Lumpur, make Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 your home away from home. A stay at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 ensures an easy access to the lively city and all of its wonders.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2. Stay connected throughout your stay with free internet access provided. You'll have no problem planning out your days and transportation needs with front desk services including express check-in or check-out and luggage storage. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
You can also get small travel items and sundries at the convenience stores without having to leave the Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2. The hotel is entirely non-smoking.
Rooms at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with air conditioning. Some rooms have daily newspaper to keep guests entertained. You may be assured to know that bottled water and a coffee or tea maker are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 has a range of activities that will meet your needs. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


Reasons to stay here

This hotel's facilities score higher than 95% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 98% of other options in the city.
Travelers who stayed here really appreciated the location, scoring it better than 99% of the city's other options.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Housekeeping

106 mentions

Breakfast

43 mentions

Food & Dining

23 mentions

Check in/Check Out

6 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Luggage storage
  • Meeting/banquet facilities
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [nearby]

Available in all rooms

  • Air conditioning
  • Desk
  • Free bottled water
  • Hair dryer
  • Private bathroom
  • Shower
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
Restaurants on site

The Green Market Restaurant

  • Cuisine: Asian, Japanese, Korean
  • Menu: Buffet, A-la-carte
Location
Level 2M, Gateway@klia2, KLIA 2 Terminal, Sepang / KLIA, Kuala Lumpur, Malaysia, 64000
Exceptional
Location

9.5

Airports

  • Kuala Lumpur International Airport (KUL)
    2.4 km 20 min drive
  • Sultan Abdul Aziz Shah Airport (SZB)
    44.9 km

Public transportation

  • ERL KLIA2
    40 m
  • KLIA Main Terminal
    2.5 km

Hospital or clinic

  • Pusat Perubatan Pusrawi
    4.3 km 20 min drive

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • KL Bird Park
    44.2 km
  • Chinatown - Kuala Lumpur
    44.3 km
  • Central Market
    44.6 km
  • Jalan Alor
    44.8 km
  • Pavilion Kuala Lumpur
    45.1 km
  • Menara Kuala Lumpur
    45.5 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    45.6 km
  • Aquaria KLCC
    45.6 km
  • KLCC Park
    45.8 km
  • Petronas Twin Towers
    46.1 km

Nearby landmarks

  • ERL KLIA2
    40 m
  • gateway@klia2
    90 m
  • Short Term Car Park 'B'
    2.3 km
  • Kuala Lumpur International Airport
    2.4 km
  • Tourism Malaysia at Kuala Lumpur Int'l Airport
    2.4 km
  • Nooodles Satellite Building
    2.5 km
  • KLIA Main Terminal
    2.5 km
  • Long Term Car Park (LTCP)
    2.5 km
  • ERL Railway Station - KLIA
    2.6 km
  • KLIA Satellite Terminal A
    3.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling.
  • This property is not able to accommodate guests who are on self-isolation until a negative COVID-19 PCR test result is produced (e.g. Air Travel Pass, Reciprocal Green Lane, Vaccinated Travel Lane, etc.). Guests are required to contact the property to declare the purpose of the stay prior to check-in. If no declaration made prior to arrival, the booking will be rejected upon arrival at the hotel in the event that the hotel is unable to accommodate the guest(s) under government rules. Guests can state the purpose of their stay under “Special Requests” when confirming their booking.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee0 MYR
  • Distance from city center56 km
  • Travel time to airport (minutes)0

Extras

  • Breakfast charge (unless included in room price)25 MYR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors1
  • Number of restaurants1
  • Number of rooms 95
  • Year property opened2018
  • Most recent renovation2019
Property announcements



Kindly be informed that Aerotel Kuala Lumpur will be carrying out an Annual Preventive Maintenance ICX 11KV Substation on 18th February 2022, 12.01am until 05.00am, during this time, we will be encountered power shut down in room and public area. Kindly take it into your consideration when you make your booking with us.

Thank you for your support and understanding.

Reviews of Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.2
Facilities8.3
Location9.5
Service8.5
Value for money8.0
High score for Kuala Lumpur
Rating
9+ Exceptional (558)
8-9 Excellent (238)
7-8 Very Good (212)
6-7 Good (50)
<6 Below Expectation (72)
Time of the year
Mar - May (294)
Jun - Aug (226)
Sep - Nov (298)
Dec - Feb (312)
All guests (3,362)
All room types
All languages

Show reviews that mention 

Showing 1,130 verified guest comments
12345
9.6
Exceptional
Afiqah from Malaysia
Couple
Double Plus Room - Max 12 Hours Stay
Stayed 1 night in January 2019

Value for money! Booked a 12-hours stay at a discount”

Initially, I booked a much cheaper hotel that is around 20 minutes drive to KLIA2 (the price is lower than that of Aerotel by half). However, after considering many things such as hotel quality, the short distance to luggage check-in, longer rest time before departure and last minute shopping at the airport, I decided to stay at this hotel instead. I honestly think it’s worth the money spent (got it at RM 242 for 12-hours stay, including breakfast).

Reviewed January 23, 2019

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Dear Valued Guest, Thank you for staying with Aerotel Kuala Lumpur. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Aerotel Kuala Lumpur Team

Responded January 15, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
9.2
Exceptional
Jasmin from Philippines
Business traveler
Double Plus Room - Max 12 Hours Stay
Stayed 1 night in November 2019

The only light in my crazy night”

This airport hotel was heaven sent! They made my night so much better! I was having such a bad time because of a terrible error in my flight time and the airline and (sadly) airport staff were not particularly helpful. In short I could not get another flight so had to stay for the night. Aerotel to the rescue by having easy booking via agoda for a reasonable price. It was right next to the terminal for my new unplanned flight. When I got in the Manager was even the one who assisted me and was very accommodating when I asked to store my luggage so I can buy clothes for my extended stay before the stores closed. They even provided 2 set meals for my supper and breakfast! Room was cozy and again the manager advised me on the best room location for me.... Will definitely endorse this hotel and in particular kudos to the lady manager on 22 November. Sorry I wasn't able to get your name. Also the food was great and the lounge staff were also similarly friendly. Just Great!

Reviewed December 12, 2019

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Dear Valued Guest, Thank you for staying with Aerotel Kuala Lumpur. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Aerotel Kuala Lumpur Team

Responded January 15, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
8.8
Excellent
KARINA from Malaysia
Solo traveler
Stayed 1 night in December 2019

Convenient for early flight ”

Located within KLIA2 Gateway Mall on Level M. Have options for length of stay: 3 hours, 6 hours, 12 hours or 1 night. Prices range based on length of stay. Full facilities for 4 star hotel. Rooms has no windows but good solid comfortable bed, hot shower to rest before flight. Very convenient to check-in kiosk during low peak time to print boarding pass and baggage tag. 24 hour bar and restaurant. Complimentary breakfast has wide choice but must order early since they are slow with service delivery especially at 5-7am. So suggest you order first then go drop bag at airport. When you return, your food should be ready. They can also store your luggage if room is not ready. Plaza Premium lounge is next to the bar. They also have gym facilities.

Reviewed December 25, 2019

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Dear Karina; Thank you for your support and for posting your review on Agoda. Your rating review made our day and Aerotel team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We hope you will recommend us to family & friends and will continue to support us in future. However, I would like to apologize for all the inconvenience during your stay with us. Your feedback will be reviewed for continual improvement. This is not the memories we intend our valued guests to leave us with and we hope you will accord us another opportunity to serve you better. Looking forward to your return visit to the Aerotel. Enhance your airport experience!! Warm regards, Riko Ariffin Reservations Officer.

Responded February 08, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
9.2
Exceptional
Amy from Brunei Darussalam
Couple
Double Plus Room - Max 12 Hours Stay
Stayed 1 night in March 2019

Transit hotel choice”

Transiting on 12 hr flight before Dubai, given a room that was not cleaned from previous tenan's use but once reported, immediately given a room that was presentable. Excellent location to KLIA, only a train away on KLIA Express to KLIA2, no fuss hotel, had all amenities we needed for our short stay. Aside the small unpleasant surprise we got at the beginning, the staff was quick to remedy the matter, no questions asked. Would stay again in the future for transits.

Reviewed April 08, 2019

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Dear Valued Guest, Thank you for staying with Aerotel Kuala Lumpur. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Aerotel Kuala Lumpur Team

Responded January 15, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
9.2
Exceptional
Ursula from Indonesia
Family with teens
Solo Room - Max 12 Hours Stay
Stayed 1 night in January 2020

The Best Hotel at klia2 ”

Aerotel is still my first and best choice when I need a place to stay at klia2 for early morning flights. I really love the bed. It always makes me almost oversleep if I don't set many alarms LOL. The rooms were always spotless during my stays there. However, the check-in process can be challenging during the peak hours (read: expect a quite long queue). The check-out process is always a breeze. Breakfast is so-so in terms of taste and choice. Enough to fill my tummy before my early morning flight.

Reviewed November 02, 2020

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Dear Valued Guest, Thank you for staying with Aerotel Kuala Lumpur. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you!

Responded November 06, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
9.2
Exceptional
Justin from United States
Solo traveler
Solo Room - Max 12 Hours Stay
Stayed 1 night in January 2020

Great little stopover spot”

Stayed for about 8 hours in transit. This place is perfect for that amount of time being located right inside the KLIA2 shopping area attached to the terminal. It is outside of any security, so if you are in transit you'll need to clear immigration to get out to it, but, it means you are free to roam at will. It can be a bit tricky to book as Agoda and the hotel didn't convey that it wasn't an exclusive private toilet and shower in my room. What it was, at least for the row of single rooms I was in, is a set of immaculately clean separate bathrooms down the hallway. It is yours once you get in and lock the door, but you will have to transit the hallway from your room to get to it. The staff were good and handled business efficiently and pleasantly. Because it is inside the airport building certain PA announcements are able to be heard ever so slightly in the hallway and rooms. I recommend a white noise app for your smart phone which takes care of that issue. Overall, very nice!

Reviewed March 07, 2020

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Dear guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again later. Regards, Riko Ariffin Reservation Officer.

Responded March 07, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
8.4
Excellent
Ranil from Sri Lanka
Couple
Double Plus Room - Max 12 Hours Stay
Stayed 1 night in June 2019

Convenience”

The location of the hotel is so convenient if you need to board another flight . The transfer from Terminal 2 to Terminal 1 was very easy. If i have to do this again I will definitely stay at Aerotel Kuala Lumpur

Reviewed June 07, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 15, 2019
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
9.6
Exceptional
Alia from Malaysia
Solo traveler
Solo Room - Max 12 Hours Stay
Stayed 1 night in January 2021

Great stay for layover ”

This is my first time try Aerotel over Capsule in KLIA2. The room is very comfortable and spacious. They have 3 shower/toilet rooms in solo rooms section so you don't need to wait turns to use it. I slept better here compared to Capsule. Occasionally you will hear other guest passing by but not frequent or loud.

Reviewed January 12, 2021

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Dear Valued Guest, Thank you for staying with Aerotel Kuala Lumpur. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you!

Responded February 04, 2021
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
8.8
Excellent
WOON from Malaysia
Solo traveler
Stayed 1 night in January 2019

Perfect place to sleep while waiting for next flight!!”

Hot shower. Contemporary design. Flurry bed. Big TV screen. A free small meal. What can you ask for more in that short 6 hours? They even give a personalized morning call upon requests. Very very pleasant stay with excellent staff there. The only drawback for me is to take a CHEAP RM2 train from KLIA to this hotel in KLIA2, it irks me not because of the distance, it is because some of the traveller in the transit KLIA is pretty uncivilised like "SNEEZING out loud in public place toward everyone".

Reviewed January 05, 2019

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Dear Valued Guest, Thank you for staying with Aerotel Kuala Lumpur. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Aerotel Kuala Lumpur Team

Responded January 15, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
9.2
Exceptional
YUKI from Hong Kong SAR, China
Couple
Double Plus Room - Max 12 Hours Stay
Stayed 1 night in October 2019

Convenient Airport Transit Hotel”

Stayed in Aerotel for transit purpose, hotel is located on Level 2 at Klia2. The room was clean and comfortable. Many shops and 24 hours food court was near around. Really convenient and highly recommended!

Reviewed October 22, 2019

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Dear valued guest, thank you for taking time to share your review with us. It is my pleasure to know that you benefited from Aerotel Kuala Lumpur. We look forward to welcoming you back to Aerotel Kuala Lumpur and ensure that your next visit will be another amazing experience. Thank you.

Responded October 24, 2019
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
8.8
Excellent
Mohammad from Malaysia
Business traveler
Double Plus Room - Max 12 Hours Stay
Stayed 1 night in March 2020

Will come again in the future.”

Overall experience is nice. Room is clean & room service is fast. Free food voucher for a few restaurant choices in KLIA 1 & KLIA 2. Hotel have balcony that faces the airport apron area. So got nice views of airplanes. Have easy check out option. TV got clear channel transmission & fast wifi. Room might be a bit small if for muslim prayers. A bit expensive for airport hotel. Staff is a bit stressed out when they have a few customers waiting in line. Overall a pleasant experience. Will come again in the future.

Reviewed March 11, 2020

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Dear guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again later. Regards, Riko Ariffin Reservation Officer.

Responded March 14, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
8.8
Excellent
Hjh from Brunei Darussalam
Couple
Double Plus Room - Max 12 Hours Stay
Stayed 1 night in September 2019

Conveniently located”

Aerotel Hotel is placed strategically at KLIA2 perfect when catching ungodly hours flight like ours. Clean, modern and has everything I need for 6 hours layover.

Reviewed September 16, 2019

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Dear valued guest, thank you for taking time to share your review with us. It is my pleasure to know that you benefited from Aerotel Kuala Lumpur. We look forward to welcoming you back to Aerotel Kuala Lumpur and ensure that your next visit will be another amazing experience. Thank you.

Responded October 24, 2019
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
9.2
Exceptional
Glenyss from Australia
Couple
Double Plus Room - Max 12 Hours Stay
Stayed 1 night in February 2019

12 stay early flight next day ”

Stayed here after AirAsia cancelled our night flight to day flight so had 15 hour wait at KLIA2 airport before our next flight at 7 am the next day. When booking I was sure it said airside which I thought was meaning I didn't have to go through immigration, but no it's on the other side so we eventually found it after immigration. A meal was included in the price which was adequate. Three choices only. The room next to us they were doing drilling till near 10 pm. You can hear the shower going in room next door and people talk loud and bang doors so sleep was minimal. Wake up call at 4 am like we asked was great. Friendly customer service room clean but really tiny. Take ear plugs if staying

Reviewed February 22, 2019

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Dear Valued Guest, Thank you for staying with Aerotel Kuala Lumpur. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Aerotel Kuala Lumpur Team

Responded January 15, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
10.0
Exceptional
Tan from Singapore
Couple
Double Plus Room - Max 12 Hours Stay
Stayed 1 night in May 2019

Good Transit Hotel”

After the upgrading of facilities in KLIA2, the airport has become a very nice place to hang around. Aerotel provides 1 of the best place to stay while waiting for the next flight out.

Reviewed July 18, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 11, 2019
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
9.6
Exceptional
Stephen from Indonesia
Business traveler
Solo Plus Room - Max 12 Hours Stay
Stayed 1 night in August 2018

Perfect layover R&R”

Aerotel has the perfect setup for layover between flights. especially when you can arrive at any hour, book in quickly, get a beer and a good meal in the cafe bar opposite reception, then hit the very comfortable bed for a good rest in a dark and quiet well appointed room. Its modern, clean, spacious and good value. Breakfast was provided in my room rate and again it was easy and good value. Then I just packed up and walked 5 minutes to the check-in. I have tried booking into hotels close by but you can wait for up to an hour for their shuttle bus and that cuts into rest and relaxation time. I won't stay anywhere else in future when transiting through KL.

Reviewed August 11, 2018

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Thanks for staying with us. We appreciate your feedback!

Responded August 13, 2018
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
8.8
Excellent
Atafia from Malaysia
Solo traveler
Solo Plus Room - Max 12 Hours Stay
Stayed 1 night in July 2019

Great location for early flight in KLIA”

Very confy and practical. But need earplugs cause I could hear the shower of the person next door and people talking loud in the corridor. Staff friendly but not helpful regarding transportation solutions from KLIA2 to KLIA . At 4.30-5.00am they told me the only option was a taxi when the first train is at 4.55am and that there was a free shuttle every 10-20 minutes. They should know these things since people are not in this hotel for tourism but for practical reasons.

Reviewed July 22, 2019

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Dear valued guest, thank you for taking time to share your valuable feedback with us. We have shared your feedback with relevant department so that further enhancement could be carried out. We sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

Responded November 14, 2019
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
10.0
Exceptional
Mark from Australia
Couple
Stayed 1 night in May 2019

Comfortable but noisy”

Convenient location in KLIA2 Gateway Easy checkin, even at 3am. Rooms are a decent size but have no window. Comfortable bed and quality bathroom. Only downside was the noise from other guests arriving and departing. 6hr stay included meal vouchers at plaza premium bar. Will definitely stay again.

Reviewed June 01, 2019

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Dear valued guest, thank you for your great review in regard to your stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. Please be assured we will pass your feedback on sound proof improvement to relevant department. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 21, 2019
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
10.0
Exceptional
Teck from Malaysia
Solo traveler
Solo Plus Room - Daily
Stayed 1 night in December 2018

Convenient for transit passengers ”

Very reasonable price and very location for those transit at klia or klia2. Check in and check out is very easy and fast. Provided simple breakfast with few choice of menu. Highly recommended.

Reviewed December 23, 2018

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Dear Valued Guest, Thank you for staying with Aerotel Kuala Lumpur. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Aerotel Kuala Lumpur Team

Responded January 15, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
9.6
Exceptional
Warren from United States
Couple
Solo Plus Room - Daily
Stayed 1 night in March 2019

Perfect stopover”

The Aerotel comes with a price, but really delivers. Fantastic location, ease of check-in and check-out, very reasonably-sized room (not a cramped, space-deprived room), great new hotel design room and bath. The only drawbacks are the thin walls for sound. Prefect for overnight stay between flights!

Reviewed March 10, 2019

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Dear Valued Guest, Thank you for staying with Aerotel Kuala Lumpur. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Aerotel Kuala Lumpur Team

Responded January 15, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
8.4
Excellent
Chee from Malaysia
Couple
Stayed 1 night in December 2018

Good for catching early flight”

We have an early morning flight and have to arrive airport the night before. Luckily we found Aerotel and can have a few hours of good sleep there. The room is clean, bed is comfortable. Although there's notice said that there were renovation work going on during midnight, but we didn't heard any noise. This hotel is good for those have an early flight or have few hours for transit. Just bear in mind that this hotel is located before immigrations and security check.

Reviewed December 21, 2018

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Dear Valued Guest, Thank you for staying with Aerotel Kuala Lumpur. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Aerotel Kuala Lumpur Team

Responded January 15, 2020
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
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