Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
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 Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
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8.7
Excellent
/10
(2496 reviews)See what guests said
See map
9.5
Exceptional
Location rating score
Exceptional location
  • Mid Valley Mega Mall41.59 km
  • Thean Hou Temple41.95 km
  • Sri Maha Mariamman Temple44.37 km
  • Petaling Street44.51 km
  • Pavilion Kuala Lumpur45.08 km
  • Aquaria KLCC45.56 km
  • Kuala Lumpur City Centre (KLCC)45.89 km
  • Suria KLCC45.99 km
  • Petronas Twin Towers46.09 km
  • Batu Caves55.36 km
  • Newly built in 2017
    Free Wi-Fi

    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

    Level 2M, Gateway@klia2, KLIA 2 Terminal, Sepang, Kuala Lumpur, Malaysia, 64000 - See map

    This property is in high demand!

    Booked 237 times | 18 travelers are looking at this property right now

    "Very new very clean and comfortable bed good place to stay for a layover and if you wish not to go into town"
    Radziman - January 7, 2019
    Exceptional reputation
    Recommended by 95% of guests
    Exceptional cleanliness
    9.2 rating for cleanliness
    Fantastic breakfast
    89% positive mentions
    Excellent service
    8.5 rating for service
    • Free Wi-Fi in all rooms!

    • Sauna

    • Daily housekeeping

    • Bar

    • Elevator

    Cheaper than 94% of all properties in Kuala Lumpur in the last 24 hoursCompared to 14,860 Kuala Lumpur properties at Agoda for various dates
    Property ranking|Compared to 14,860 Kuala Lumpur properties
    See all rankings
    Location score
    9.5/10
    Service score
    8.5/10
    Cleanliness score
    9.2/10
    Couples review score
    8.7/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Value for money8.0
    Distance to city center56 km
    Location rating9.5
    Nearest airportKuala Lumpur International Airport (KUL)
    Distance to airport2.4 km

    Rooms available at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

    Solo Plus - 12 Hours Stay, & Meal
    Solo Plus - 12 Hours Stay, & Meal
    ...
    • Room size: 20 m²/215 ft²
    • No Windows view
    • 1 single bed
    Enter dates to see prices
    Solo Plus - 6 Hours Stay, & Meal
    Solo Plus - 6 Hours Stay, & Meal
    ...
    • Room size: 20 m²/215 ft²
    • No Windows view
    • 1 single bed
    Enter dates to see prices
    Double Plus - 6 Hours Stay, & Meal
    Double Plus - 6 Hours Stay, & Meal
    ...
    • Room size: 22 m²/237 ft²
    • No Windows view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Double Plus
    Double Plus
    ...
    • Room size: 22 m²/237 ft²
    • No Windows view
    • 1 single bed
    Enter dates to see prices
    Double Plus - 12 Hours Stay, & Meal
    Double Plus - 12 Hours Stay, & Meal
    ...
    • Room size: 22 m²/237 ft²
    • No Windows view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Solo Plus Room
    Solo Plus Room
    ...
    • Room size: 20 m²/215 ft²
    • No Windows view
    • 1 single bed
    Enter dates to see prices
    Double Or Twin Standard
    Double Or Twin Standard
    ...
    • Room size: 22 m²/237 ft²
    Enter dates to see prices
    Solo Room - Max 6 Hours Stay
    Solo Room - Max 6 Hours Stay
    ...
    • Non-smoking
    • Shared bathroom
    • 1 single bed
    Enter dates to see prices
    Single Standard
    Single Standard
    ...
    • Room size: 15 m²/161 ft²
    Enter dates to see prices
    Solo Room - Max 12 Hours Stay
    Solo Room - Max 12 Hours Stay
    ...
    • Non-smoking
    • Shared bathroom
    • 1 single bed
    Enter dates to see prices

    What people love about Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

    • 10.0
      Exceptional
      Cleanliness

      "Clean and comfortable, and just located in KILA"

      Yiting

      |

      January 10, 2019

    • 9.2
      Exceptional
      Breakfast

      "Near to the departure hall and nice breakfast."

      Li M.

      |

      January 4, 2019

    • 7.6
      Very good
      Location

      "The location is brilliant on level 2 at klia"

      Darryl

      |

      January 9, 2019

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    More about Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

    More about Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

    8.0
    Very good

    "Overall the staff is attentive and we enjoy our stay."

    Mohd Z.

    |

    January 12, 2019

    An overview

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    Most talked about facilities

    Housekeeping
    106 mentions
    Breakfast
    43 mentions
    Food & Dining
    23 mentions
    Check in/Check Out
    6 mentions

    What they offer

    10.0
    Exceptional

    "the served meals are good!"

    Yiting

    |

    January 10, 2019

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    The Green Market Restaurant
    Cuisine:Asian, Japanese, Korean
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 from real guests

    Overall rating
    8.5
    Excellent
    From 3436 reviews
    Provided by verified guests of
    Agoda Reviews (2496)Booking.com Reviews (940)
    Rating via Agoda8.7
    /
    10
    Cleanliness9.2
    Facilities8.4
    Location9.5
    Service8.5
    Value for money8.0
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (433)
    8-9 Excellent (187)
    7-8 Very Good (173)
    6-7 Good (38)
    <6 Below Expectation (51)
    Time of the year
    Mar - May (231)
    Jun - Aug (197)
    Sep - Nov (266)
    Dec - Feb (188)
    All guests (2496)
    All room types
    All languages

    Show reviews that mention 

    Showing 882 verified guest comments
    12345
    9.2
    Exceptional
    Paul from Australia
    Solo traveler
    Solo Plus - 12 Hours Stay, & Meal
    Stayed 1 night in July 2019

    Great for an overnighter”

    Would definitely stay here again. Check in was super easy, room was comfortable, there was none of the construction noise people have complained about and it's easily accesible to both terminals. Only suggestion I would make is that they have different parts of the hotel for different clients so that those staying the full 12 hours are maybe in a slightly quieter low traffic area.

    Reviewed July 21, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    9.6
    Exceptional
    Karni from Malaysia
    Business traveler
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in March 2019

    My favorite airport hotel”

    Love staying here be it for business or leisure travel. The location which is in the terminal building itself is very convenient. Bed is comfortable that I’m scared I might miss my early morning flights! Not so many options when it comes to breakfast but most of the time I don’t get to have breakfast since my flights are always earlier than the restaurant operating hours.

    Reviewed July 20, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    8.0
    Excellent
    WOON from Malaysia
    Solo traveler
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in July 2019

    Slightly trouble stay but still happy with the stay.”

    Before staying in the room, I was called to be notified that there will be scheduled power shutdown during the 12-hour stay. Then, that is not the end, The hot water supply is not working in my room. Then, I could have a non-stopped 6 hours sleep. It ended that I need to move to the other room with stable hot water supply early in the 5 a.m. It is still the most valuable stay inside the airport area.

    Reviewed July 15, 2019

    Dear valued guest, thank you for your great review in regard to your stay with Aerotel Kuala Lumpur. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back and make your stay a more satisfactory one. Thank you.

    Responded November 14, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    8.8
    Excellent
    Atafia from Malaysia
    Solo traveler
    Solo Plus - 12 Hours Stay, & Meal
    Stayed 1 night in July 2019

    Great location for early flight in KLIA”

    Very confy and practical. But need earplugs cause I could hear the shower of the person next door and people talking loud in the corridor. Staff friendly but not helpful regarding transportation solutions from KLIA2 to KLIA . At 4.30-5.00am they told me the only option was a taxi when the first train is at 4.55am and that there was a free shuttle every 10-20 minutes. They should know these things since people are not in this hotel for tourism but for practical reasons.

    Reviewed July 22, 2019

    Dear valued guest, thank you for taking time to share your valuable feedback with us. We have shared your feedback with relevant department so that further enhancement could be carried out. We sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

    Responded November 14, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    10.0
    Exceptional
    IP from Macau
    Couple
    Double Plus
    Stayed 1 night in July 2019

    Exceptional”

    The staffs are very nice. I have booked the date wrongly, but they are so nice to let me change the date. The room is very clean. The location is very convenient. I have early flight in Klia2, so I can sleep longer and no need to hurry.

    Reviewed July 08, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    8.8
    Excellent
    Andrew from Japan
    Business traveler
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in July 2019

    stress-free transit”

    Aerotel is a clean, sleek transit hotel with spacious rooms and good amenities. The meal voucher was an added and welcome bonus for a weary traveler.

    Reviewed July 20, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    6.8
    Good
    Connie from Malaysia
    Solo traveler
    Solo Plus - 12 Hours Stay, & Meal
    Stayed 1 night in July 2019

    Satisfied with the location ”

    It’s a convenient stay for those transit traveler, but one thing bad is can’t really fall into sleep coz door closed, and next door sound was clearly heard. need to be improved.

    Reviewed July 23, 2019

    Dear valued guest, thank you for taking time to share your valuable feedback with us. We are sorry the noise. We have shared your feedback with relevant department so that further enhancement could be carried out. We sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

    Responded November 14, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    9.2
    Exceptional
    Azizi from Malaysia
    Family with teens
    Double Plus - 6 Hours Stay, & Meal
    Stayed 1 night in June 2019

    Perfect transit hotel”

    This hotel is located at KLIA 2 on the land side. It is ideal if you have a long transit time. However you have to go pass the passport control. The room was large and clean. The bed was comfortable. There was no noise from the aircrafts that could be heard. The charges vary according the number of hours you stay. It is worth prebooking the room before arrival as the walk in charges are more expensive.

    Reviewed June 09, 2019

    Dear valued guest, thank you for your great review in regard to your stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 19, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    10.0
    Exceptional
    Rachel from Australia
    Couple
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in April 2019

    Lovely room, quiet and comfortable ”

    Pros- super quiet, breakfast buffet was sufficient, good quality bath gel and shampoo, slippers provided. Cons - check in took 15 minutes. No other guests were waiting so the computer must be really slow.

    Reviewed May 02, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay and we will continually improve our standards to enhance your airport experience. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded December 02, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    9.6
    Exceptional
    ELAINE from Malaysia
    Solo traveler
    Double Plus - 6 Hours Stay, & Meal
    Stayed 1 night in April 2019

    Transit stay”

    The hotel was new and clean. Good for a stay if need to transit to another flight. The night that I arrived late almost 11pm, checked in and renovation was going on. Reception staff was slow , called few times did not answer the call but yet manage to change my room at the counter. Need to improve the reception staff attitude and efficiency.

    Reviewed April 28, 2019
    5.2
    F. from Netherlands
    Couple
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in July 2019

    No windows, claustrophobic,construction work untill deep in the night ”

    The room was smaller and different than advertised. I got food poisoning of the nasi lemak. Advantages: It was close to the airport (10min) It was quite clean

    Reviewed July 22, 2019

    Dear valued guest, thank you for taking time to share your valuable feedback with us. We are sorry to learn of your less than favourable experience. We have shared your feedback with relevant department so that further enhancement could be carried out. The experience of this particular visit may have discouraged you to return to Aerotel Kuala Lumpur but we sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

    Responded November 14, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    6.0
    Su from Malaysia
    Solo traveler
    Solo Plus - 12 Hours Stay, & Meal
    Stayed 1 night in June 2019

    Kitchen Exhaust smell all over the place!”

    First try at this Aerotel and very likely will not return due to the smell of exhaust all over the room. To me, kitchen exhaust smell is worst than an ashtray and I’m not a smoker. In fact, KLIA2 terminal has got quite a huge problem of poor ventilation in various restaurant and duty free shopping area. This is the only part I don’t enjoy walking thru prior to boarding. Don’t recommend to anyone with a sensitive nose, then again who’s not ?

    Reviewed June 29, 2019

    Dear valued guest, thank you for taking time to share your valuable feedback with us. We are sorry to learn of your less than favourable experience. We have shared your feedback with relevant department so that further enhancement could be carried out. The experience of this particular visit may have discouraged you to return to Aerotel Kuala Lumpur but we sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

    Responded November 14, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    2.0
    Ahmad from Malaysia
    Family with young children
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in July 2019

    terrible”

    terrible service

    Reviewed July 20, 2019

    Dear Ahmad, thank you for taking time to share your valuable feedback with us. We are sorry to learn of your less than favourable experience. The experience of this particular visit may have discouraged you to return to Aerotel Kuala Lumpur but we sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

    Responded November 14, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    10.0
    Exceptional
    Tan from Singapore
    Couple
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in May 2019

    Good Transit Hotel”

    After the upgrading of facilities in KLIA2, the airport has become a very nice place to hang around. Aerotel provides 1 of the best place to stay while waiting for the next flight out.

    Reviewed July 18, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    9.6
    Exceptional
    Wan from Hong Kong
    Group
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in June 2019

    Excellent for transit passengers ”

    The hotel is prefect for transit passengers- easy to find (exactly located outside the exit); breakfast is included and the staff is friendly and helpful!!

    Reviewed July 17, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    8.4
    Excellent
    DQS
    Business traveler
    Solo Plus - 6 Hours Stay, & Meal
    Stayed 1 night in July 2019

    Great location”

    I used to stay here everytime if my next flight is less than 12 hour. breakfast is great. worth the value

    Reviewed July 16, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    8.4
    Excellent
    Idy from Hong Kong
    Group
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in July 2019

    good location ”

    airport hotel, very good location, with good service and quick response. will introduce our business trip friend.

    Reviewed July 15, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    9.2
    Exceptional
    Ling from Malaysia
    Group
    Double Plus - 6 Hours Stay, & Meal
    Stayed 1 night in April 2019

    Just good for a short stay”

    Must book this hotel online because the actual rate at the hotel counter is very expensive. The hotel is very clean and tidy, just the sound proof need to be improve, the sound outside the room can be hear clearly.

    Reviewed April 27, 2019
    9.2
    Exceptional
    Alerise from Brunei Darussalam
    Group
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in January 2019

    Very Convenient”

    Literally an escalator away from the departure hall. VERY CONVENIENT. Staff were nice. Rooms were very nice and well sized. Bathrooms were love <3 Design was love <3 Very clean. Loved it will definitely go back. The food wasn't a buffet but I already knew beforehand from other reviews. You get to choose a meal from a short menu. The food is very little and very dismal. If you're hungry, this definitely will not do at all. Honestly an improvement on the menu would have been nice. Had an omelet the size of my dainty palm. and my sister had roughly a one hand portion of aglio pasta.

    Reviewed April 23, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay and we will continually improve our standards to enhance your airport experience. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded December 06, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
    8.0
    Excellent
    Kelle from United States
    Family with teens
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in April 2019

    Very good”

    Great for a long layover. You have to go through immigration/baggage claim but it's located in the airport terminal & very easy to get to. The rooms were clean & comfortable (love the organic soap/shampoo/body lotion). It was a bit noisy though & would suggest possibly putting up notices or asking guests to be quiet in the hallways as there are people coming & going at all hours & the walls are thin. Also, please include a vegan option for the meal ticket (vegetarian does not always equal vegan).

    Reviewed April 17, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay and we will continually improve our standards to enhance your airport experience. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded December 06, 2019
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
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    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
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    • Exceptional location
    • Mid Valley Mega Mall