Superb!”

It has the best service in Manila period. Added to its prime location being next to the mall and a great view to the manila Bay makes it the best Malate Hotel to be in. I have been to Manila for the last 3 years and would pride myself as a frequent flyer there. I have stayed in hotels ranging from makati high end (Peninsula) to resorts world (Maxims, Marriot and Remington), City of dreams and other major hotel chains. This would really makes me very qualified in giving a valuable and rational review. In short,i am impressed with how i was made at home in this 'new change of management' hotel (formerly hyatt). Special mentions would be duty managers Sheryl and Carlos who made my stay most comfortable so much that i extended my stay there twice last month. I will return very soon.

Fantastic hotel, best in Malate”

Having stayed in the Diamond and the Pan Pacific (two very nice hotels), I was hesitant to try the Hyatt because of the Malate hotels it is the most expensive. But it is also I think the best. It is a new hotel with wonderful facilities and a very professional, friendly staff. I had club privileges which is very nice with the great view over Manila Bay and a very nice breakfast

Hyatt Hotel & Casino, Malate”

The hotel is extremely well run and has good facilities. I used the restaurant, the room service, the gymnasium and the bar - all came up to a high standard and were comparable with the best hotels in the world. Malate is also an interesting area too - less glitzy than Makati, but a good area for restaurants, bars and nightlife. You do not have to go far to find JJ Nakpil which is a good area. Wholly recommended even if it does cost a little more than most in Manila.

Always a pleasure to go back”

We really appreciate the determination of the hotel staff to give us back our favorite room, that we received at our first stay. We always have a room with a magnificent view over Manila Bay. Special thanks for Mr Seiho. The staff is very friendly. Special thanks for the staff at the clubroom and in particular for Ms Grace and Mr Christian and last but not least an exceptional thanks to Ms Regina. They did everything to make our stay as pleasant as possible. The hotel is located in front of the Manila Bay and close to a nice shopping mall Robinson. Also is the hotel very fast reachable from the international airport

Suites for our wedding”

My husband and I had our wedding preparations at New World Manila Bay Hotel on March 17,2018. We booked an overnight stay in Premier Bayview Suite for me under the bridal package, and Residence Club Deluxe for my husband for 2 nights. We love the service of this hotel from the checking in process, until check out. All the staff were so nice and all request were granted. I requested a late checkout for my bridal suite. At first it was a hiccup, but they were able to make it happen. We will recommend this hotel again :)

great hotel in the city”

i travel a great deal. and due to so many mediocre hotels i have very low expectations. my stay at the hyatt reminded me that staying in a hotel can be a great experience. the staff were exceptional. when ever you needed help they were there. the evening buffet was the best i have had. take advantage of good food when you stay. i flew out late on my last day. i did a day of traveling around the city and was hot and sweaty after a humid day. they gave me access to the gym to clean up so i would be refreshed before my flight. if you are staying in manila you cant go wrong staying here.

Very nice stay”

The New World Manila Bay Hotel is one of three five star hotels that are within one block of each other. All are the same quality and have excellent service.I choose which of the three I want to use by the pricing for the time of my stay. My stays have always met my expectation.

cost-effective is good”

1. I visited the hotel some times, This was the cheapest. Moreover Hotel's Staff were mote kind. 2. I got free coffee coupon while waiting for a room, because I arrived early. So I could enjoy a coffee while preparing for the meeting's materials at the lounge on thf 1st floor. 3. The hotel deserves to the best hotel in Malate in view of cost-effective and staff's excellent attentiveness.

Not recommended for smokers”

Agoda lists some room-types as non-smoking, implying that in the remaining rooms smoking is allowed (which was actually the case on my previous stays). Much to my surprise, the hotel is now 100 percent smoke-free. They send you to an ugly outside smoking area, where you don’t need a cigarette but can freely inhale the heavily polluted air of the traffic-stricken Malate area (to cause the pollution equivalent of one Jeepney you would need 1000 smokers). For non-smokers, the hotel is ok, though. Spacious rooms, good breakfast, 25m swimming pool. Close to shopping, restaurants and bars. Of course, the rather rude and partly seedy Malate area is not everybody’s preference. So basically my complaint is about the info I got from Agoda, making me believe to book a smoking room and actually ending up in a non-smoking hotel, with the consequence that we moved out after the first night, thus loosing the money for the planned second night.

Great hotel and great location”

The hotel is located in Malate. It is central and easy to get around. There is now a nice bus you can take from the airport going directly to your hotel. The facilities at this hotel are great. The pool and pool area is lovely and relaxing. The Bed was very comfortable. The shower was well equipped, relaxing and refreshing. The evening turn down for guest rooms is quite a nice feature.

Total experience! ”

It was our first time to stay in New World Manila Bay and we were amazed! The rooms were well maintained and has the necessary stuff and extraordinary freebies! My nephews were so happy with the rooms as they were able to enjoy and sleep well! Yhe staff was very accommodating, and of course, the location is a big plus! Would love to book in this place in the near future again! 😄

delish food, great staff”

first time in this hotel. check-in lasted for 2-3 hours because they weren't able to take note of our prior request of a higher floor for our room. nonetheless, the wait was worth it because the view from our room (31st flr) was very delightful. the kids enjoyed the fireworks seen on the horizons of manila. we had breakfast on the 10th flr, and it was heaven! the room is very spacious. the staff are great, they even provided a separate cot for our baby.

Excellent hotel in a poor location”

I always stay in this hotel when I am in Manila. The staff are professional and exhibit excellent customer service. The rooms are also excellent. The area the hotel is located in is a bit suspect. Be careful later in the evening as the streets outside the hotel felt 'unsafe'. The streets are not well lit and have a number of 'characters' hanging around.

Excellent except for the Chef”

I cannot conceive of a better hotel in the Hyatt's price range. The room is large and elegant with plenty of storage space. And the bathrom has to be seen to be believed. The location, whilst fine for me - i have been to Manila before, would not suit everyone. There are no quality restaurants within walking distance and the sleazy bars in the vicinity will not appeal to everyone. Sensitive souls would be advised to hotel in the business district of Makati. There is the large Robinsons mall nearby however. I am a keen swimmer and was very impressed with the very large pool which is roped to separate the serious swimmers from the mere frolickers. Other hotels take note. I cannot commend this hotel too highly. Its just a shame the arrogant chef let the side down. The rest of the staff were charming but I have to knock off one star for staff performance because of the intransigent attitude displayed by the chef.

Hyatt Excelllent as always”

The club lounge started a self service for wines, beers and spirits the day I checked in, a new system that worked well. The staff will still serve customers in there if they desire. From check in staff to check out staff, the service is excellent. All aspects of staff training have been addressed my management even to the point that house maids are delightful and so helpful with any extra requests. It's a pleasure to stay there every time I am in Manila.

Comfortable relaxing and joyful ”

Reception desk Miss Lyn provide so nice service with hard working and hospitality character I supposed to stay new world Manila bay hotel for Christmas vocation but I had changed my plan due to meeting in Taipei Shorten stay but I had paid 9 nights through websites in advance. In this situation I was lucky to meet the front office supervisor Mark Who give a good reasonable consideration to me that he had been working so hard to make my paid to be reducing to 5 nights aside from one night additional paid as policy.

Simply a great hotel”

This is one of my favourite hotels when I am in Manila. Not too far form the airport, close to a large shopping mall, and right in the middle of some great nightlife. The rooms are nice and clean and not to aged. The Market Cafe buffet is exceptional with great choices and the gym is just right for the frequent traveller. It is clean and presentable and a great place for the business traveller. Overall...a two thumbs up.

Excellent Hotel”

This is a genuine 5 star hotel. The amenities were excellent including the Gym and swimming pool. Attention to detail in the room was very good including fresh fruit, water and ice. The bathroom was clean and roomy. The staff go out of their way to help and I received complimentary drinks after arriving early. The hotel is well located close to nightclubs, 100 metres to mall and Manila Bay. I will definitely return to this hotel.

Excellent Staffs hospitality and great location -:)) My favourite Hotel in Manila always...!!”

This Hotel has been my best place to stay during my Business meetings in Manila and I visit 3-4 times a year this Hotel since year 2014 till date and never got disappointed . I recommend this Hotel to all tourists/ visitors / Businessmen. Only I would love to see if this Hotel provides HALAL B'fast would be very nice. This is my suggestion to this Hotel.

Really a 5 star hotel?”

I have used this hotel before , when it was part of the Hyatt group and just feel that the service level has dropped since the New World take over. Arrived at reception and waited 15 minutes, considering it was 10 pm and I was only staying one night, this is unacceptable. In the morning the checkout time was repeated. As a 5 star hotel, I measure this hotel against the like of the Manila hotel and using this measurement the New World is NOT 5 star. The King size bed was very comfortable and the shower very powerful, but feel the rooms are in need of some refurbishment, they look very tired. Great place to stay if you enjoy the casino as you just take the lift downstairs. Just want to say they I visited in house coffee shop and the girl member of staff was so friendly and attentive.