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8.4

Excellent
3.8% this month
/10
(2,142 reviews)See what guests said
Highly rated by guests – 89% would recommend
Housekeeping37
View14
Breakfast11
See map

8.5

Excellent

Location rating score

Excellent location - 2.26 kilometers from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Casino Filipino Malate Branch

30 m

Pedro Gil Park

110 m

Fabulous Laundry

190 m

Manila Bay

200 m

Suburbia

300 m

Popular landmarks
Rizal Park

1.1 km

Manila Ocean Park

1.3 km

National Museum

1.6 km

Fort Santiago

1.9 km

San Agustin Church

1.9 km

Closest landmarks
Hyatt Hotel Parking

40 m

Hyatt Casino Parking

70 m

Happy Travel

230 m

Kei.ko KTV Bar

250 m

Calpe Medical Services and Supplies

280 m

New Coast Hotel Manila

"The room service menu is high quality."

Robert - May 18, 2022
Superior King - Guestroom New Coast Hotel Manila
 New Coast Hotel Manila
Lobby New Coast Hotel Manila
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New Coast Hotel Manila

1588 Pedro Gil cor M.H. Del Pilar, Malate, Manila, Malate, Manila, Philippines, 1004 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Malate part of Manila, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Intramuros. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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This property is in high demand!

32 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 660 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Manila

  • Free Wi-Fi in all rooms!

Value for money8.0
Location rating8.5
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport7.7 km

Rooms available at New Coast Hotel Manila

Excellent
Room comfort & quality

8.7

Superior King
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 2 single beds or 1 king bed
Enter dates to see prices
Bay View Suite
...
  • Room size: 74 m²/797 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Bay View Suite
...
  • Room size: 74 m²/797 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Twin
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Premier Suite
...
  • Room size: 74 m²/797 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Premier Suite
...
  • Room size: 74 m²/797 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
City Bay View King Room
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Club Deluxe
...
  • Room size: 52 m²/560 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Deluxe King
...
  • Room size: 52 m²/560 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
City Bay View Twin Room
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does New Coast Hotel Manila have a hot tub?

A hot tub is one of the facilities available at New Coast Hotel Manila.

What time is check-in and check-out at New Coast Hotel Manila?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to New Coast Hotel Manila?

For those who wish to drive their own cars, New Coast Hotel Manila has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at New Coast Hotel Manila?

Start your mornings right, with the continental and buffet breakfast options offered at New Coast Hotel Manila. Adults can enjoy breakfast offered with an additional charge of 850 PHP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at New Coast Hotel Manila?

New Coast Hotel Manila features 5 on-site restaurants for your dining convenience.

What is the smoking policy at New Coast Hotel Manila?

New Coast Hotel Manila does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to New Coast Hotel Manila?

Quirino LRT Station is the closest train, metro, or bus station, about 1.0 km away from New Coast Hotel Manila.

What restaurants are nearby New Coast Hotel Manila?

New Coast Hotel Manila is located in Malate, famous for good restaurants such as The Fireplace, The Lounge and Li Li.

What popular shopping places are close to New Coast Hotel Manila?

Located in the Malate area, New Coast Hotel Manila is close to great shopping choices like SM Harrison, Harrison Plaza and Bahay Nakpil.

What are popular attractions near New Coast Hotel Manila?

Guests at New Coast Hotel Manila can easily visit Manila Zoo, Roxas Boulevard and Malate District located in the Malate area.

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Explore the neighborhood

What people love about New Coast Hotel Manila

  • 10

    Exceptional

    "The room service menu is high quality."

    Robert

    |

    May 18, 2022

  • 10

    Exceptional
    Staff 

    "Cheapest hotel that i ever stay i love the staff very kind and the quality of a 5 star hotel is so lovely wishing to come back"

    CATHLEEN

    |

    May 15, 2022

  • 10

    Exceptional

    "Excellent Hotel for the price."

    brice

    |

    May 13, 2022

Property ranking|Compared to 3,141 Manila properties
See all rankings
Room comfort score
8.7/10
Room size
54 sqm.
Cleanliness score
8.7/10
Service score
8.7/10
Better than
99
%
of Manila properties
Bigger than
97
%
of Manila properties
Better than
95
%
of Manila properties
Better than
94
%
of Manila properties
Overall rating:

8.4

Excellent
2,142 reviews
Cleanliness
8.7
Facilities
8.4
Location
8.5
Read all reviews >
What travelers say they love:
Price is right, you get the value for your money.
Sheella from Philippines
Family with older children
More about New Coast Hotel Manila

More about New Coast Hotel Manila

New Coast Hotel Manila

Whatever your reason for visiting Manila, New Coast Hotel Manila is the perfect venue for an exhilarating and exciting break away. The true local flavors and culture of Manila are yours with a stay at New Coast Hotel Manila, located just 2.3 km from the famous Intramuros.
Take advantage of a wealth of unrivaled services and amenities at New Coast Hotel Manila. Stay connected throughout your stay with free internet access provided. Your explorations of Manila can be assisted with taxi and car hire services available. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at New Coast Hotel Manila. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service and air conditioning. The specially-designed rooms at New Coast Hotel Manila offer a layout option like a separate living room. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at New Coast Hotel Manila, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out nightclub and casino for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at New Coast Hotel Manila. Warm up at the end of the day with a visit to the massage, hot tub, steam room, spa and sauna. The many offerings at New Coast Hotel Manila ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
Test your skills! Get competitive with your travel group or other guests, at the hotel's yoga room. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Reasons to stay here

This hotel's facilities score higher than 96% of accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 99% of accommodations in the city.
This accommodation beats more than 98% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Housekeeping

45 mentions

Food & Dining

39 mentions

Swimming Pool

38 mentions

Breakfast

28 mentions

Languages spoken

  • English
  • Filipino

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Bathtub
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Mini bar
  • Non-smoking
  • Satellite/cable channels
  • Seating area
  • Shower
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site

Market Café

  • Cuisine: American, Chinese, Japanese
  • Menu: Buffet, A-la-carte

The Fireplace

  • Cuisine: Local
  • Menu: Buffet
Location
1588 Pedro Gil cor M.H. Del Pilar, Malate, Manila, Malate, Manila, Philippines, 1004
Excellent
Location

8.5

Airports

  • Ninoy Aquino International Airport (MNL)
    7.7 km 26 min drive
  • Subic Bay International Airport (SFS)
    79.2 km 2.4 hour drive

Public transportation

  • Pedro Gil LRT Station
    690 m 6 min drive
  • Quirino LRT Station
    1.0 km 7 min drive

Hospital or clinic

  • Calpe Medical Services and Supplies
    280 m

Shopping

  • Robinsons Place Manila
    330 m 12 min walk

Convenience store

  • 7 Eleven
    100 m 2 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Robinsons Place Manila
    330 m
  • Rizal Park
    1.1 km
  • Manila Ocean Park
    1.3 km
  • National Museum
    1.6 km
  • Fort Santiago
    1.9 km
  • San Agustin Church
    1.9 km
  • Casa Manila
    2.0 km
  • Manila Cathedral
    2.3 km
  • Intramuros
    2.4 km
  • Quiapo Church
    2.8 km

Nearby landmarks

  • Casino Filipino Malate Branch
    30 m
  • Hyatt Hotel Parking
    40 m
  • Hyatt Casino Parking
    70 m
  • Pedro Gil Park
    110 m
  • Fabulous Laundry
    190 m
  • Manila Bay
    200 m
  • Happy Travel
    230 m
  • Kei.ko KTV Bar
    250 m
  • Calpe Medical Services and Supplies
    280 m
  • EUROTEL
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Baby cot is available at no additional charge.
  • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • Children 0-6 years old will receive kiddie set breakfast free of charge.
  • Children 7-12 years old will be charged PHP 492 for breakfast per day.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee2800 PHP

Extras

  • Breakfast charge (unless included in room price)850 PHP

The property

  • Number of floors33
  • Number of restaurants5
  • Number of rooms 288
  • Room voltage220

Reviews of New Coast Hotel Manila from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.7
Facilities8.4
Location8.5
Room comfort and quality8.7
Service8.7
Value for money8.0
High score for Manila
Rating
9+ Exceptional (496)
8-9 Excellent (288)
7-8 Very Good (303)
6-7 Good (104)
<6 Below Expectation (107)
Time of the year
Mar - May (377)
Jun - Aug (307)
Sep - Nov (289)
Dec - Feb (325)
All guests (2,142)
All room types
All languages

Show reviews that mention 

Showing 1,298 verified guest comments
12345
8.7
Excellent
marcuss from Malaysia
Solo traveler
Stayed 4 nights in July 2015

Superb!”

Location, staff service and security and again service!

It has the best service in Manila period. Added to its prime location being next to the mall and a great view to the manila Bay makes it the best Malate Hotel to be in. I have been to Manila for the last 3 years and would pride myself as a frequent flyer there. I have stayed in hotels ranging from makati high end (Peninsula) to resorts world (Maxims, Marriot and Remington), City of dreams and other major hotel chains. This would really makes me very qualified in giving a valuable and rational review. In short,i am impressed with how i was made at home in this 'new change of management' hotel (formerly hyatt). Special mentions would be duty managers Sheryl and Carlos who made my stay most comfortable so much that i extended my stay there twice last month. I will return very soon.

Reviewed July 20, 2015

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9.3
Exceptional
Mark from United States
Solo traveler
Stayed 3 nights in May 2011

Fantastic hotel, best in Malate”

Very friendly and professional staff, modern hotel

Having stayed in the Diamond and the Pan Pacific (two very nice hotels), I was hesitant to try the Hyatt because of the Malate hotels it is the most expensive. But it is also I think the best. It is a new hotel with wonderful facilities and a very professional, friendly staff. I had club privileges which is very nice with the great view over Manila Bay and a very nice breakfast

Reviewed May 24, 2011

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10.0
Exceptional
Philip from United Kingdom
Business traveler
Superior King
Stayed 4 nights in January 2009

Hyatt Hotel & Casino, Malate”

The hotel has excellent facilities and has good overall standards. The staff are helpful and pleasant to deal with. This is the best hotel I have ever used in my 20 visits to Manila.
Malate is a little out of the way if you are not planning to visit the immediate vicinity. This is something to consider a city riddled with traffic jams if time is important to you

The hotel is extremely well run and has good facilities. I used the restaurant, the room service, the gymnasium and the bar - all came up to a high standard and were comparable with the best hotels in the world. Malate is also an interesting area too - less glitzy than Makati, but a good area for restaurants, bars and nightlife. You do not have to go far to find JJ Nakpil which is a good area. Wholly recommended even if it does cost a little more than most in Manila.

Reviewed February 03, 2009

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10.0
Exceptional
Rudi from Belgium
Couple
Stayed 2 nights in November 2016

Always a pleasure to go back”

We really appreciate the determination of the hotel staff to give us back our favorite room, that we received at our first stay. We always have a room with a magnificent view over Manila Bay. Special thanks for Mr Seiho. The staff is very friendly. Special thanks for the staff at the clubroom and in particular for Ms Grace and Mr Christian and last but not least an exceptional thanks to Ms Regina. They did everything to make our stay as pleasant as possible. The hotel is located in front of the Manila Bay and close to a nice shopping mall Robinson. Also is the hotel very fast reachable from the international airport

Reviewed November 20, 2016

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10.0
Exceptional
Glaziel from Philippines
Couple
Deluxe King
Stayed 2 nights in March 2018

Suites for our wedding”

My husband and I had our wedding preparations at New World Manila Bay Hotel on March 17,2018. We booked an overnight stay in Premier Bayview Suite for me under the bridal package, and Residence Club Deluxe for my husband for 2 nights. We love the service of this hotel from the checking in process, until check out. All the staff were so nice and all request were granted. I requested a late checkout for my bridal suite. At first it was a hiccup, but they were able to make it happen. We will recommend this hotel again :)

Reviewed March 20, 2018

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Dear Glaziel Thank you very much for writing a review of our hotel following your recent stay. We are delighted that you had an enjoyable visit and our products and services were able to exceed beyond your expectations. Our mission is to deliver consistently high level of service and products to each and every guest . It is through valuable feedback such as yours, which enables us to constantly monitor and improve our operation. We greatly value your support and look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager

Responded March 20, 2018
New Coast Hotel Manila
9.0
Exceptional
Kevin from Canada
Solo traveler
Superior King
Stayed 1 night in December 2011

great hotel in the city”

best buffet, great staff

i travel a great deal. and due to so many mediocre hotels i have very low expectations. my stay at the hyatt reminded me that staying in a hotel can be a great experience. the staff were exceptional. when ever you needed help they were there. the evening buffet was the best i have had. take advantage of good food when you stay. i flew out late on my last day. i did a day of traveling around the city and was hot and sweaty after a humid day. they gave me access to the gym to clean up so i would be refreshed before my flight. if you are staying in manila you cant go wrong staying here.

Reviewed January 09, 2012

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9.2
Exceptional
Viktor from United States
Couple
Club Deluxe
Stayed 2 nights in August 2016

Very nice stay”

The New World Manila Bay Hotel is one of three five star hotels that are within one block of each other. All are the same quality and have excellent service.I choose which of the three I want to use by the pricing for the time of my stay. My stays have always met my expectation.

Reviewed September 18, 2016

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9.6
Exceptional
JUNGNAM from South Korea
Business traveler
Superior King
Stayed 1 night in August 2017

cost-effective is good”

1. I visited the hotel some times, This was the cheapest. Moreover Hotel's Staff were mote kind. 2. I got free coffee coupon while waiting for a room, because I arrived early. So I could enjoy a coffee while preparing for the meeting's materials at the lounge on thf 1st floor. 3. The hotel deserves to the best hotel in Malate in view of cost-effective and staff's excellent attentiveness.

Reviewed September 19, 2017

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Dear JUNGNAM, Thank you very much for writing a review of our hotel following your recent stay. We are delighted that you had an enjoyable visit and our products and services were able to exceed beyond your expectations. Our mission is to deliver consistently high level of service and products to each and every guest . It is through valuable feedback such as yours, which enables us to constantly monitor and improve our operation. We greatly value your support and look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager

Responded September 22, 2017
New Coast Hotel Manila
8.0
Excellent
Peter from Switzerland
Couple
Club Room Residence
Stayed 2 nights in November 2018

Not recommended for smokers”

Agoda lists some room-types as non-smoking, implying that in the remaining rooms smoking is allowed (which was actually the case on my previous stays). Much to my surprise, the hotel is now 100 percent smoke-free. They send you to an ugly outside smoking area, where you don’t need a cigarette but can freely inhale the heavily polluted air of the traffic-stricken Malate area (to cause the pollution equivalent of one Jeepney you would need 1000 smokers). For non-smokers, the hotel is ok, though. Spacious rooms, good breakfast, 25m swimming pool. Close to shopping, restaurants and bars. Of course, the rather rude and partly seedy Malate area is not everybody’s preference. So basically my complaint is about the info I got from Agoda, making me believe to book a smoking room and actually ending up in a non-smoking hotel, with the consequence that we moved out after the first night, thus loosing the money for the planned second night.

Reviewed November 13, 2018

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9.2
Exceptional
Mark from Canada
Solo traveler
Stayed 3 nights in February 2017

Great hotel and great location”

The hotel is located in Malate. It is central and easy to get around. There is now a nice bus you can take from the airport going directly to your hotel. The facilities at this hotel are great. The pool and pool area is lovely and relaxing. The Bed was very comfortable. The shower was well equipped, relaxing and refreshing. The evening turn down for guest rooms is quite a nice feature.

Reviewed February 11, 2017

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10.0
Exceptional
Jezreel from Philippines
Family with young children
City Bay View Twin Room
Stayed 1 night in May 2018

Total experience! ”

It was our first time to stay in New World Manila Bay and we were amazed! The rooms were well maintained and has the necessary stuff and extraordinary freebies! My nephews were so happy with the rooms as they were able to enjoy and sleep well! Yhe staff was very accommodating, and of course, the location is a big plus! Would love to book in this place in the near future again! 😄

Reviewed June 01, 2018

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Dear Jezreel Thank you very much for writing a review of our hotel following your recent stay. We are delighted that you had an enjoyable visit and our products and services were able to exceed beyond your expectations. Our mission is to deliver consistently high level of service and products to each and every guest . It is through valuable feedback such as yours, which enables us to constantly monitor and improve our operation. We greatly value your support and look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager

Responded June 04, 2018
New Coast Hotel Manila
9.0
Exceptional
Jandale from Philippines
Family with young children
Stayed 1 night in December 2012

delish food, great staff”

view, food

first time in this hotel. check-in lasted for 2-3 hours because they weren't able to take note of our prior request of a higher floor for our room. nonetheless, the wait was worth it because the view from our room (31st flr) was very delightful. the kids enjoyed the fireworks seen on the horizons of manila. we had breakfast on the 10th flr, and it was heaven! the room is very spacious. the staff are great, they even provided a separate cot for our baby.

Reviewed January 04, 2013

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9.2
Exceptional
Steve from United Kingdom
Solo traveler
Stayed 1 night in May 2017

Excellent hotel in a poor location”

I always stay in this hotel when I am in Manila. The staff are professional and exhibit excellent customer service. The rooms are also excellent. The area the hotel is located in is a bit suspect. Be careful later in the evening as the streets outside the hotel felt 'unsafe'. The streets are not well lit and have a number of 'characters' hanging around.

Reviewed May 10, 2017

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8.0
Excellent
DENIS from Ireland
Solo traveler
Superior King
Stayed 4 nights in December 2008

Excellent except for the Chef”

swimming pool and bathroom
The restaurant menu looked delicious - except the main course which I fancied came with mashed potatoes. I cannot abide mashed potatoes. I asked the waitress if the mash could be replaced with another kind of potato. I said I was ok with boilesd,baked,jacket, roast,chipped, saute or sardalaise. What did the waitress come back with? She said the chef said they would do me potato gratin. Basically mash with cheese. What the....? I think I gave the chef a reasonable choice but he refused to accomodate me. I walked out. Sack the chef and you have the perfect hotel

I cannot conceive of a better hotel in the Hyatt's price range. The room is large and elegant with plenty of storage space. And the bathrom has to be seen to be believed. The location, whilst fine for me - i have been to Manila before, would not suit everyone. There are no quality restaurants within walking distance and the sleazy bars in the vicinity will not appeal to everyone. Sensitive souls would be advised to hotel in the business district of Makati. There is the large Robinsons mall nearby however. I am a keen swimmer and was very impressed with the very large pool which is roped to separate the serious swimmers from the mere frolickers. Other hotels take note. I cannot commend this hotel too highly. Its just a shame the arrogant chef let the side down. The rest of the staff were charming but I have to knock off one star for staff performance because of the intransigent attitude displayed by the chef.

Reviewed March 09, 2009

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9.7
Exceptional
Paul from Ireland
Solo traveler
Superior King
Stayed 4 nights in January 2010

Hyatt Excelllent as always”

The location in Malate is fantastic with regards to shopping and night spots to visit.
I have nothing negative about the Hyatt Casino and Hotel in Manila

The club lounge started a self service for wines, beers and spirits the day I checked in, a new system that worked well. The staff will still serve customers in there if they desire. From check in staff to check out staff, the service is excellent. All aspects of staff training have been addressed my management even to the point that house maids are delightful and so helpful with any extra requests. It's a pleasure to stay there every time I am in Manila.

Reviewed January 31, 2010

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8.4
Excellent
CHIEH-CHEN from Taiwan
Solo traveler
City Bay View Twin Room
Stayed 9 nights in December 2018

Comfortable relaxing and joyful ”

Reception desk Miss Lyn provide so nice service with hard working and hospitality character I supposed to stay new world Manila bay hotel for Christmas vocation but I had changed my plan due to meeting in Taipei Shorten stay but I had paid 9 nights through websites in advance. In this situation I was lucky to meet the front office supervisor Mark Who give a good reasonable consideration to me that he had been working so hard to make my paid to be reducing to 5 nights aside from one night additional paid as policy.

Reviewed December 31, 2018

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9.0
Exceptional
John from Australia
Business traveler
Superior King
Stayed 4 nights in March 2012

Simply a great hotel”

good location, great staff, nice rooms

This is one of my favourite hotels when I am in Manila. Not too far form the airport, close to a large shopping mall, and right in the middle of some great nightlife. The rooms are nice and clean and not to aged. The Market Cafe buffet is exceptional with great choices and the gym is just right for the frequent traveller. It is clean and presentable and a great place for the business traveller. Overall...a two thumbs up.

Reviewed April 04, 2012

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8.7
Excellent
Larry from Australia
Couple
Superior King
Stayed 2 nights in December 2009

Excellent Hotel”

Great location,5 star service, near to shopping mall and night life.
The only thing lacking was WiFi in the rooms. Internet access was costly.

This is a genuine 5 star hotel. The amenities were excellent including the Gym and swimming pool. Attention to detail in the room was very good including fresh fruit, water and ice. The bathroom was clean and roomy. The staff go out of their way to help and I received complimentary drinks after arriving early. The hotel is well located close to nightclubs, 100 metres to mall and Manila Bay. I will definitely return to this hotel.

Reviewed December 10, 2009

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10.0
Exceptional
Zamir from Singapore
Business traveler
Superior Room
Stayed 3 nights in September 2018

Excellent Staffs hospitality and great location -:)) My favourite Hotel in Manila always...!!”

This Hotel has been my best place to stay during my Business meetings in Manila and I visit 3-4 times a year this Hotel since year 2014 till date and never got disappointed . I recommend this Hotel to all tourists/ visitors / Businessmen. Only I would love to see if this Hotel provides HALAL B'fast would be very nice. This is my suggestion to this Hotel.

Reviewed September 16, 2018

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Dear Zamir: Thank you for taking the time to rate our hotel following your recent stay. We are delighted that you had an enjoyable visit and we shall share with our team. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement. We greatly value your support and we look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager

Responded September 21, 2018
New Coast Hotel Manila
7.7
Very good
Laurence from United Kingdom
Business traveler
Superior King
Stayed 1 night in August 2015

Really a 5 star hotel?”

Great location, casino and friendly staff.

I have used this hotel before , when it was part of the Hyatt group and just feel that the service level has dropped since the New World take over. Arrived at reception and waited 15 minutes, considering it was 10 pm and I was only staying one night, this is unacceptable. In the morning the checkout time was repeated. As a 5 star hotel, I measure this hotel against the like of the Manila hotel and using this measurement the New World is NOT 5 star. The King size bed was very comfortable and the shower very powerful, but feel the rooms are in need of some refurbishment, they look very tired. Great place to stay if you enjoy the casino as you just take the lift downstairs. Just want to say they I visited in house coffee shop and the girl member of staff was so friendly and attentive.

Reviewed August 09, 2015

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