Bad Everything ”

Like I stated in my 1st attempt at a review I was double billed before I even checked out and completed my stay when I brought that to the manager's attention I was told it wasn't their problem and to take it up in my bank and so I did I was refunded the money that they double billed me and then after I had already checked out they rebuild me again for a second illegitimate time so my bank also credited me the money and blocked them from ever being able to bill me again now I don't know about you but that sounds criminal doesn't it I don't know how they can get away with this and then when I called and brought all of this to the manager's attention again I was met with hostility animosity and complete disrespect I thought hotels were in the industry of hospitality and I thought hospitality met meeting the customers needs when in their establishment because none of that was done in any way shape or form in an adequate manner to me when staying at this establishment not to mention after all is said and done I wasn't even offered an apology to compensate me in any way for that entire nightmare let alone anything of actual value for the money that they tried to steal

They double billed and when i brought it to their attention, i was told That it wasn't their probl”

And then I would have to take it up with my bank so I did my bank credited me the money so the hotel waited until after I had checked out and then re double billed me for over $700 I brought that to my bank's attention as well so they immediately refunded me the money and blocked the hotel from billing me ever again I don't know how they could do this it seems criminal if you ask me

A place to sleep, that was all”

Pros: easy to access 405, comfortable bed, close to family in Van Nuys Cons: overpriced ($150/night was too much for the quality here), separate parking charges, no fridge in room (costs $10 extra), hair balls floating in pool, shower is tiny, breakfast isn’t included

The room stunk”

The room stunk, like it either was recently painted or it was covering up something. It was almost so bad that I gagged. Otherwise the room was OK nothing out of the ordinary.

Great experience Donny and Gary top men were really helpful and friendly and professional many thank”

Hot Tub Balcony room is a must

Aircraft noise keeps you from sleeping”

Property needs soundproof rooms

Exceptional”

I was very upset that I had to additional money just to have a refrigerator.