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Al Bustan Palace, A Ritz-Carlton Hotel
Al Bustan Palace, A Ritz-Carlton Hotel
Al Bustan Palace, A Ritz-Carlton Hotel
Al Bustan Palace, A Ritz-Carlton Hotel
Al Bustan Palace, A Ritz-Carlton Hotel
Al Bustan Palace, A Ritz-Carlton Hotel
Al Bustan Palace, A Ritz-Carlton Hotel

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8.9

Excellent

842 reviews

842 reviews

Breakfast3
Beach2
Swimming Pool1
See map

9

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
The National Museum 5.4 km
Muscat City Centre 5.7 km
Bait Al Zubair 5.8 km
Qurum Natural Park 14.1 km
Royal Opera House 15.9 km
Oman Avenues Mall 21.1 km
Sultan Qaboos Grand Mosque 23.2 km
Amouage Perfumery 38.6 km
Nearby landmarks
Al-Bustan Palace Hotel 70 m
Al Bustan Beach 130 m
Sohar 780 m
Marina Bander al-Rowdha 1.9 km
Park 1.9 km
Viewpoint 1.9 km
Marina Bander & Al Rawdah Aquarium 1.9 km
City Yacht Club 2.4 km
Bandar Jissah Beach 3.2 km
Muntaza.h Qantab 3.3 km

Al Bustan Palace, A Ritz-Carlton Hotel

Muttrah Beach -PO BOX 1998, Al Bustan, Muscat, Oman, 114 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Al Bustan part of Muscat, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sultan Qaboos Grand Mosque. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Private beach

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Swimming pool [indoor]

Spa

BBQ facilities

Luggage storage

Your dates are popular among travelersUsers are booking a place in Muscat every 13 minutes on Agoda.com
Value for money7.9
Distance to city center10.15 Km
Location rating9.0
Nearest airportMuscat International Airport (MCT)
Distance to airport33.7 km

Rooms available at Al Bustan Palace, A Ritz-Carlton Hotel

Excellent
Room comfort & quality

8.5

Executive Suite Mountain, 1 Bedroom Suite, 1 King, Balcony
...
  • Room size: 80 m²/861 ft²
  • Mountain view
  • 2 double beds and 1 king be...
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Presidential Suite, 2 Bedroom Suite, Mountain view, Balcony
...
  • Room size: 300 m²/3229 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Executive Suite Sea View, 1 Bedroom Suite, 1 King, Balcony
...
  • Room size: 80 m²/861 ft²
  • Sea view
  • 2 single beds and 1 king be...
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Presidential Suite, 2 Bedroom Suite, Sea view, Balcony
...
  • Room size: 300 m²/3229 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Deluxe Mountain View, Guest room, 1 King, Mountain view
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 2 single beds and 1 king be...
Enter dates to see prices
Executive Suite Mountain, 1 Bedroom Suite, Balcony
...
  • Room size: 80 m²/861 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Deluxe Sea View, Guest room, 1 King, Sea view, Balcony
...
  • Room size: 40 m²/431 ft²
  • Sea view
  • 1 king bed and 2 single bed...
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Junior Suite, 1 King, Balcony
...
  • Room size: 60 m²/646 ft²
  • Garden view
  • 1 king bed
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Bustan Lagoon, Guest room, 1 King, Lagoon access, Balcony
...
  • Room size: 40 m²/431 ft²
  • Pool view
  • 1 king bed and 2 single bed...
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Executive Suite Sea View, 1 Bedroom Suite, Balcony
...
  • Room size: 80 m²/861 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Al Bustan Palace, A Ritz-Carlton Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Al Bustan Palace, A Ritz-Carlton Hotel?

For those who wish to drive their own cars, Al Bustan Palace, A Ritz-Carlton Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Muscat with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Al Bustan Palace, A Ritz-Carlton Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Al Bustan Palace, A Ritz-Carlton Hotel. Adults can enjoy breakfast offered with an additional charge of 14 OMR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Al Bustan Palace, A Ritz-Carlton Hotel?

Al Bustan Palace, A Ritz-Carlton Hotel features 3 on-site restaurants for your dining convenience. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

What is the smoking policy at Al Bustan Palace, A Ritz-Carlton Hotel?

Al Bustan Palace, A Ritz-Carlton Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Al Bustan Palace, A Ritz-Carlton Hotel?

Restaurants including Beach Pavilion, Al Khiran Kitchen and Al Loomie Omani Fusion Restaurant are popular in Al Bustan Palace, A Ritz-Carlton Hotel’s neighborhood which is known as Al Bustan.

What are popular attractions near Al Bustan Palace, A Ritz-Carlton Hotel?

Guests at Al Bustan Palace, A Ritz-Carlton Hotel can easily visit Al-Bustan Palace Hotel, Sohar and Park located in the Al Bustan area.

What popular beaches are close to Al Bustan Palace, A Ritz-Carlton Hotel?

Guests at Al Bustan Palace, A Ritz-Carlton Hotel can easily visit Al Bustan Beach in the Al Bustan area.

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Explore the neighborhood

What people love about Al Bustan Palace, A Ritz-Carlton Hotel

  • 10

    Exceptional

    "The food was very good and the pools divine."

    Sophie

    |

    October 23, 2022

  • 10

    Exceptional

    "The most luxurious hotel"

    Mazen

    |

    May 3, 2022

  • 10

    Exceptional

    "Great experience is an understatement."

    Anabell

    |

    August 13, 2021

Overall rating:

8.9

Excellent
842 reviews
Cleanliness
9.0
Facilities
8.6
Location
9.0
Read all reviews >
More about Al Bustan Palace, A Ritz-Carlton Hotel

More about Al Bustan Palace, A Ritz-Carlton Hotel

Al Bustan Palace, A Ritz-Carlton Hotel

Getting in and around Muscat is a breeze when staying at Al Bustan Palace, A Ritz-Carlton Hotel, located just minutes away from the city center.
The range of services provided by Al Bustan Palace, A Ritz-Carlton Hotel ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides car hire services to help you find what you want in Muscat. Parking is available and free, provided by the hotel for guests with their own transportation.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms at Al Bustan Palace, A Ritz-Carlton Hotel are fitted with all the amenities travelers need. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Al Bustan Palace, A Ritz-Carlton Hotel include a balcony or terrace, as part of the room design. Some selected rooms have daily newspaper, in-room video streaming and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Your mornings at Al Bustan Palace, A Ritz-Carlton Hotel begin with a complimentary breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're selective about eating, don't worry! Al Bustan Palace, A Ritz-Carlton Hotel has a selection of cuisine types including kosher and halal options.
Have fun at night with your travel companions right at the hotel's bar. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
Apart from amenities and services, Al Bustan Palace, A Ritz-Carlton Hotel goes the extra mile to make sure all guests make the most of their time. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like snorkeling, non-motorized water sports, motorized water sports, diving and wind surfing. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like boats, canoes and water park made available at Al Bustan Palace, A Ritz-Carlton Hotel.
In a competitive mood? Get sporty with your travel group or other guests at the yoga room and tennis court in the hotel. Have some relaxing fun with family and friends at the games room and shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

Visit the sights and local attractions of Muscat during your stay at the hotel. Photograph yourself in front of Royal Opera House located 15.9 km away, which people travel great distances to see. Sit on the sand or sip a drink in leisure at Qurum Beach located 16.1 km away. Engage in the city's best art at Bait Al Zubair located 5.8 km away, where you can learn about the local art scene and buy original works.

Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Swimming Pool

5 mentions

Beach

4 mentions

Food & Dining

2 mentions

View

1 mention

Languages spoken

  • English
  • Arabic
  • French
  • German
  • Italian
  • Russian
  • Spanish

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Lever handles on all guest room doors
  • Lowered electrical outlets in some rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in all bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in some rooms
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to some hotel swimming pools
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • Visual alarms in all public hallways
  • Visual alarms in some guest rooms and suites
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Boating
  • Canoeing
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Massage
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Wind surfing
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [free]
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Valet parking
Food and dining
Breakfast options
  • American
  • Continental
  • Halal
  • Vegetarian
  • Gluten-free
  • Buffet
Restaurants on site

Al Khiran Kitchen

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Beach Pavilion

  • Cuisine: Seafood, Grill/BBQ, Caribbean
  • Menu: Buffet

China Mood

  • Cuisine: Asian, Chinese
  • Menu: Buffet

BLU Bar

  • Cuisine: International, Local
  • Menu: Buffet

Atrium Tea Lounge

  • Menu: Buffet
Location
Muttrah Beach -PO BOX 1998, Al Bustan, Muscat, Oman, 114
Excellent
Location

9

Airports

  • Muscat International Airport (MCT)
    33.7 km

Public transportation

  • ONTC Bus Terminal
    7.8 km

Hospital or clinic

  • Mustashfa ar Rahmah
    4.9 km

Shopping

  • Muscat City Centre
    5.7 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • The National Museum
    5.4 km
  • Muscat City Centre
    5.7 km
  • Bait Al Zubair
    5.8 km
  • Qurum Natural Park
    14.1 km
  • Royal Opera House
    15.9 km
  • Oman Avenues Mall
    21.1 km
  • Sultan Qaboos Grand Mosque
    23.2 km
  • Amouage Perfumery
    38.6 km

Nearby landmarks

  • Al-Bustan Palace Hotel
    70 m
  • Al Bustan Beach
    130 m
  • Sohar
    780 m
  • Marina Bander al-Rowdha
    1.9 km
  • Park
    1.9 km
  • Viewpoint
    1.9 km
  • Marina Bander & Al Rawdah Aquarium
    1.9 km
  • City Yacht Club
    2.4 km
  • Bandar Jissah Beach
    3.2 km
  • Muntaza.h Qantab
    3.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee40 OMR
  • Distance from city center10.15 Km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)14 OMR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors8
  • Number of restaurants3
  • Number of rooms 250
  • Room voltage220
  • Year property opened1985
  • Most recent renovation2006

Reviews of Al Bustan Palace, A Ritz-Carlton Hotel from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.0
Facilities8.6
Location9.0
Room comfort and quality8.5
Service8.9
Value for money7.9
High score for Muscat
Rating
9+ Exceptional (27)
8-9 Excellent (13)
7-8 Very Good (13)
6-7 Good (3)
<6 Below Expectation (4)
Time of the year
Mar - May (13)
Jun - Aug (11)
Sep - Nov (19)
Dec - Feb (17)
All guests (84)
All room types
All languages

Show reviews that mention 

Showing 60 verified guest comments
123
10.0
Exceptional
Anabell from Oman
Family with young children
Deluxe Sea View, Guest room, 1 King, Sea view, Balcony
Stayed 1 night in August 2021

One of the best!”

My family stayed in this hotel for my son's 3rd birthday. Great experience is an understatement. We enjoyed our tine in the hotel. From the time we parked in front of the hotel, their wonderful service started, we were greeted and assisted by the hospitable staff.The hotel lobby was amazing, spacious and instagramable. I would like to mention that their common comfort room is one of the cleanest i have seen so far. Id like to thank Yahyah and Rahwan for being so kind, patient and polite as they expedited the check in process and for giving us a perfect room. A huge shout out to miss Katherina if guest relations for making my son's birthday extra special. I requested for a small cake but their team went the extra mile and decorated the room with my son's favorite planets, he was indeed surprised and happy. Their rooms are spacious, clean and have all the things you would expect and not expect(positive way) in a hotel. The view from the room is relaxing. The facilities are family friendly and enjoyable. The land area is wide which means even in this pandemic sicial distancing can be practiced. You have alot of options on where to swim , they have several pools. Their family area is unique and better than others hotels. they have a slide in a pool which is safe for toddlers. The playground has many options too. They have cool facilities for adults as well, a fitness center and tennis court were among the places i saw. We had a wonderful and enjoyable experience as a family. Food was ok, same as other hotels, however i have noticed that the sausage is different and better than the same rubber like sausage other hotels serve. lol. The filipina staff was also kind and warm. Overall, Al bustan palace is one of the best. We enjoyed every single minute we were there. Thank you to all of the people who made my son's birthday memorable!

Reviewed August 13, 2021

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10.0
Exceptional
Timothy from Oman
Family with young children
Deluxe Pool View, Guest room, 1 King, Pool view, Balcony
Stayed 2 nights in September 2020

Two night staycation”

We chose the Al Bustan as it was nice and close and we had stayed at the Shangri La previously. The hotel is lovely and despite the C19 safety procedures it was very relaxing. We particularly liked the fact that one can be in the pool shaded by palm trees a feature I have not seen at other hotels apart from maybe the Chedi. The children's waterpark was very popular with the kids as well. They managed to provide a good buffet for breakfast and dinner with good safety measures in place allowing a good choice although not the full monty.

Reviewed September 07, 2020

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10.0
Exceptional
Timothy from Oman
Family with young children
Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
Stayed 2 nights in September 2020

Another awesome experience”

This must be considered a true gem of a hotel. I remember it being built in 1980's but you would have thought it was a new hotel. The pool must be the best asset along with the beach. The palm trees in the pool provide great shade to enable one to spend the whole day there if you choose.

Reviewed September 27, 2020

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10.0
Exceptional
EUNIZEL from Philippines
Family with young children
Deluxe Pool View, Guest room, 1 King, Pool view, Balcony
Stayed 1 night in May 2021

Enticing place to relax with your young children”

Family friendly hotel, unluckily we weren’t able to use the infinity pool bec. it was under maintenance. But the other amenities where our kids enjoyed a lot. Our breakfast was a la carte, hmmm eggggggsss a lot of it... bette if it was a buffet.

Reviewed May 08, 2021

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9.6
Exceptional
Maria from Philippines
Family with young children
Deluxe Pool View, Guest room, 1 King, Pool view, Balcony
Stayed 1 night in May 2021

Perfect Getaway”

Hotel lobby was amazing with it's luxurious interiors, although no one would check us upon entering (temperature check), we just went straight to the reception desk. Room seems clean and fresh, some old minimal stain on the bed sheet otherwise everything was good, had a wonderful sleep. Breakfast buffet was a bit less on variety. Facilities were nice, the pool and activity areas for the kids can be enjoyed even by adults.

Reviewed June 03, 2021

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9.6
Exceptional
Angkana from Thailand
Family with young children
Deluxe Mountain View, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in February 2021

5 stars hotel ”

First impressions to see the hall room, it was so beautiful. Breakfast was wonderful. We love croissant the most. Seafood buffet was good with fresh oyster and lobsters. Service is the best also. Except fews things was not convenient but we understand such as coffee machine was not working and there was only hot water in the bathroom. But they can fixed the problems.

Reviewed February 27, 2021

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10.0
Exceptional
Mazen from Oman
Family with young children
Deluxe Mountain View, Guest room, 1 King, Mountain view
Stayed 1 night in May 2022

Exceptional”

The most luxurious hotel

Reviewed May 03, 2022

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8.8
Excellent
EDUARD from Russia
Family with teens
Deluxe Mountain View, Guest room, 1 King, Mountain view
Stayed 4 nights in November 2019

Good”

Breakfast is very good. Staff is nice. Extended check-out till 2pm with no extra charge. The beach front is under construction.

Reviewed November 20, 2019

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6.4
Good
jasim from Oman
Couple
Deluxe Pool View, Guest room, 1 King, Pool view, Balcony
Stayed 1 night in October 2020

great ”

was great stay

Reviewed August 12, 2021

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4.0
Priscylla from Oman
Couple
Deluxe Pool View, Guest room, 1 King, Pool view, Balcony
Stayed 1 night in June 2021

Disappointed ”

The bedroom gets wet when taking a shower, I called 3 times to bring toilet paper, which I arrived was not available. I had to walk to the parking lot to get my car, it was very hot. Some staf were not nice. The carpet was not clean. Simple breakfast, little bread option. The room's acoustic is not good, I heard children crying all night long. When we arrived they were not offered water at check-in. I don't know if it's always like this, but it wasn't worth the amount paid and I won't be back.

Reviewed June 03, 2021

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3.2
Elpher from Oman
Family with young children
Deluxe Pool View, Guest room, 1 King, Pool view, Balcony
Stayed 1 night in May 2021

Family with young child”

The place was very good, they even upgraded our room which was very nice and thankful for that. But i was disappointed with the bathroom amenities considering that they are 5 star hotel. There were no toothbrush, no enough bathrobe and slippers. They should checked first these things before they will let the next guest checked - in. The selection for breakfast were very few. But still we enjoyed our stay.

Reviewed May 30, 2021

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2.0
milan from Croatia
Couple
Bustan Lagoon, Guest room, 1 King, Lagoon access, Balcony
Stayed 4 nights in October 2021

josipa”

Food too expencive ten time more then food in good restoran autside transport from hotel to airport tripl more tnen thiather and beach dizaster ciklon

Reviewed October 22, 2021

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8.0
Excellent
Abdul from United Kingdom
Couple
Deluxe Mountain View, Guest room, 1 King, Mountain view
Stayed 3 nights in December 2014

5 star hotel with 3 star service”

Locaton, the building itself and the beach

Disapointing , 5 star hotel turned into 3 stars service . We stay in Al Bustan since 1991 twice a year on a regular basis . The Ritz Carlton turned this establishment into 3 star service hotel with its inferior quality in supplies inside the room, like the tea bags and shampoo and soaps. We had to ask the staff overtime for new fresh supply ! Yet Carlton Ritz increased the rate . I think they just capitalising on the building and the previous reputation Al Bustan Palace had , but if they not careful, this will go down rapidly !

Reviewed December 29, 2014

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9.3
Exceptional
BRIGITTE from Luxembourg
Family with teens
Stayed 2 nights in February 2013

awesome, friendly, exquisite seafood, high end”

pavilion beach restaurant with exquisite fish and seafood, celebrating my birthday at Al Bustan, we bought an upgrade to lagoon room with private terrace and access to swimming pool

Unser Aufenthalt im Al Bustan Palace war sehr lohnenswert. Beim Check-in wurde uns ein Upgrade für ein Lagoon Room anstelle eines Kinderbetts angeboten - teuer aber mit aha Effekt. Wir wurden am ersten Abend zum Champagner Empfang des Hotelmanagers eingeladen. Meiner Geburtstag im Pavilion Beach Restaurant gefiel mir mit der Live Musik und dem geschenkten Schokoladenkuchen sehr gut. Al Bustan ist ein Stückchen Paradies in diesem eindrucksvollen Land. Wir sind mit einem PW aus Dubai angereist.

Reviewed April 12, 2013

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9.0
Exceptional
Pinar from Turkey
Couple
Stayed 2 nights in December 2012

gorgeous hotel”

luxury

we spent 2 nights in Al bustan one of whch was the New Year's Eve. Our spacious, luxury room was looking at the pool and the palm trees where you see lots of parakits, swallows and starlings. Mini bar was complimantory which made us feel at home. Everything is very well thought of in this hotel. The staff is very professional, friendly and very polite.We enjoyed the hotel in great extent and would like to come again! Inside the hotel everything is beatifully designed and decorated, apart from the hotel building itself.It is a boring gray piece of concrete whihc doesn't look like a palace before you go in.But once you're in you forget all about it :)

Reviewed January 04, 2013

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9.0
Exceptional
Peter from United Kingdom
Couple
Deluxe Mountain View, Guest room, 1 King, Mountain view
Stayed 3 nights in February 2016

5 star location with 3 star dining”

Location, comfort, ambiance

This is still the best hotel in Muscat and probably one of the best in the world. The location is simply superb. I can't understand why anyone would want to stay at Bar al Jissah or the Chedi. On this occasion our stay was spilt by the very poor set menu at the beach restaurant on Valentine's night. Ritz Carlton should do much better than this.

Reviewed February 21, 2016

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9.7
Exceptional
dimitrije from United Kingdom
Solo traveler
Deluxe Mountain View, Guest room, 1 King, Mountain view
Stayed 4 nights in October 2013

Stunning private beach and surroundings”

Original design, special location between the sea and the mountains, excellent and comfortable rooms

This was my 3rd stay at Al Bustan Palace and it was exactly what I was looking for - a place to relax. Their private beach is absolutely beautiful, rooms are very comfortable and staff are very friendly.

Reviewed October 22, 2013

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10.0
Exceptional
Darrell from United States
Couple
Stayed 4 nights in October 2012

Beautiful views..worth every penny.”

Beach was incredible as was the food.

We spent a four day weekend, the sea view is worth the extra money. Rooms were great size and very pretty. Our food was fabulous, China Mood for Chinese is a must. Thoroughly enjoyed the beach, viewing old Muscat, the Grand Mosque and palace were fun as well. Would highly recommend the hotel and we will be back again soon.

Reviewed November 01, 2012

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7.7
Very good
Mohmmad from Jordan
Couple
Stayed 2 nights in November 2012

Nice place to relax”

Check out the restaurant/bar by the beach

Al Bustan is a nice place to relax away from the city, although it's not too far from the city center (15min drive). Staff were helpful, they upgraded our room standard room into a suit which was delightful. The brunch in the main restaurant was amasing with variety of food. However, drinks not allowed before 02:00PM.

Reviewed December 17, 2012

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9.7
Exceptional
Ritchie from United Kingdom
Couple
Deluxe Mountain View, Guest room, 1 King, Mountain view
Stayed 2 nights in January 2015

A First Class hotel in a stunning location”

The hotel building - lobby to rooms, staff service, beach and garden location

Top-drawer all around. The hotel is a remarkable building in a glorious setting. Staff were excellent from the moment we reached the front door, proper 5 star service. This was a quieter and more refined, slightly older crowd than at the Al-Bandar hotel we had stayed at previously in the trip.

Reviewed January 26, 2015

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