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Al Shourfah Hotel Madinah

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Review score
Based on 22 reviewsSee what guests said
5.2
Al Shourfah Hotel Madinah
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7.6 Very good location
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7.6Location
  • 800 meters to public transportation

  • Air conditioning

  • Room service [24-hour]

  • Safety deposit boxes

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Room choices
Triple Room
...
  • 40 m²/431 ft²
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Quadruple Room with Bathroom
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  • 40 m²/431 ft²
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Three-Bedroom Suite
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  • 70 m²/753 ft²
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Junior Suite
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  • 50 m²/538 ft²
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Guestroom
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  • 25 m²/269 ft²
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Family Suite
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  • 30 m²/323 ft²
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Superior Suite
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  • 25 m²/269 ft²
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Junior Suite
...
  • 70 m²/753 ft²
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Double Room
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  • 30 m²/323 ft²
  • 1 double bed
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Two Bedroom Suite
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  • 45 m²/484 ft²
  • 2 bedrooms
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Verified guest reviews

Agoda Reviews (22)
5.0
Filter by guest type:
Cleanliness5.2
Facilities4.3
Location7.6
Room comfort and quality2.0
Service4.7
Value for money4.5
Provided by verified guests of Agoda
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Showing 15 verified guest comments
12
4.8
syed from Pakistan
Family with young children
Double Room
Stayed 1 night in June 2017
Not a pleasant stay
Lift was limited and busy all the time, whenever you call it never stop, most of the time we had to take stairs to reach 9 th floor, if you have strength then take rooms at higher level bcoz you won't find lift to take you up and down. Smelly bathroom and corridors
Reviewed June 28, 2017
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3.6
Anjum from India
Family with young children
Quadruple Room
Stayed 3 nights in June 2017
Very bad . No maintainance for bathroom dirty
Worst hotel .dirty bathroom .especially in peak season.
Reviewed June 27, 2017
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6.0
Syed from India
Family with young children
Double Room
Stayed 1 night in May 2017
Staff need some customer service training
Reception staff was very rude and check in time not as mentioned on website they give check in after 4 hours of check in time
Reviewed June 08, 2017
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5.2
SHAFEE from Saudi Arabia
Family with young children
Stayed 2 nights in May 2017
DISAPPOINTING EXPERIENCE
I MADE RESERVATION FOR TWO NIGHTS STARTING FROM 0200 HRS ON THE 26TH OF MAY UNTIL 28TH MAY. MY AIRLINE RESERVATION WAS 0130 HRS. (EARLY MORNING). WHILE MAKING RESERVATION THERE WAS A QUESTION ABOUT MY EXPECTED ARRIVAL TIME AND I ANSWERED BETWEEN 0200 HRS. TO 0300 HRS ON A STANDARD 24 HOURS CYCLE. WHEN I ARRIVED AT THE HOTEL THE BEHAVIOUR WAS VERY RUDE AS IF I AM TRAVELLING ON A CHARITY TRIP WHERE I DO NOT HAVE TO PAY AND ACCEPT ANYTHING WHATEVER THEY OFFER. I HAD TO FIGHT WITH THEM FOR 15 HOURS THEN THE ROOM WAS HANDED OVER TO ME AFTER 15 HOURS WHILE THEY WERE STILL CLEANING IT. I KNOW I CAN DEMAND FOR COMPENSATION FOR THE HUMILIATION I EXPERIENCED BUT BEING A SINCERE MUSLIM I WON'T DO THAT BUT I WILL REMEMBER THIS EXPERIENCE FOR THE REST OF MY LIFE AND I AM SORRY TO SAY I WILL NOT RECOMMEND ANYONE TO USE YOUR SERVICES AND I AM GOING TO SHARE THIS EXPERIENCE WITH ALL MY FRIENDS AND FAMILY RELATIVES.
Reviewed June 04, 2017
1 traveler found this review helpful. Did you?|
6.0
Ashjan from Saudi Arabia
Group
Double Room
Stayed 2 nights in November 2017
لم اكن راضيا
لم تكن الغرفه مريحه ومزعجه
Reviewed November 09, 2017
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2.4
Mustfau from Saudi Arabia
Family with teens
Double Room
Stayed 1 night in June 2017
موظفي الاستقبال سيئين
موظف الاستقبال اسوا من السيئ والمكيف حار
Reviewed July 02, 2017
1 traveler found this review helpful. Did you?|
5.6
Osama from Saudi Arabia
Family with teens
Stayed 10 nights in June 2017
اختيار غير جيد
الايجابيات / النظافه . وقوف موظفين الامن على المصاعد مما يسهل من عملية النزول والصعود . السلبيات / انقطاع المويه .
Reviewed June 27, 2017
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4.0
yousuf from Oman
Group
Triple Room
Stayed 2 nights in June 2017
Acceptable
عند الحجز كان مكتوب انه مع العشاء وللاسف اتضح انه مع السحور وعندما ابلغنى ذالك للإدارة كان جوابهم هذا الموجود
Reviewed June 24, 2017
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2.8
Said from Oman
Couple
Double Room
Stayed 3 nights in May 2017
زززززززززفت جددا اقراء تعليقي كامل
حقيقه الامر الفندق قديم كاتبين عليه الشرفه الجديد وغرفه قديمه جدا والله لا يستحق نجمه واحده ، سوى في التعامل زفت جدا و الغرف ازفت من الزفت الاثاث قديم جدا و مزعج و تخرج روائح كريهه من الغرف و انصح اي شخص يفكر ان يحجز يشوف له فندق اخر ولو يدفع اكثر ، انا اولا كنت حاجز الفندق عن طريق برنامج agoda لمدة 3 ليالي غرفه سريرين ،عند وصولي لم يتوفر لدي غرفه انتظرت ما يقارب 3 ساعات و لم يوفرو الغرفه حتى الساعه 11:45دقيقه مساء ، خيروني في غرفه الله يكرمكم زباله و فيها 5 اسره والله، قالو هذا الي متوفر كلمت مدير الفندق قالو تبي هذا خذها ما تبي روح دور لك اي فندق و فلوسك بنرجعها مخصوم منها ، ما كان لدي خيار سوى اسكن فيها لانه عندي والدتي كبيره في السن و تعبت علي لانه جاين من سفر ، بعد ساعتين من دخولي الغرفه الى في مجموعه من الاندنوسين معاهم نفس الحجز يدقو باب الغرفه و رجعت الاستقبال 3 مرات يعني كانت ليله وسخه جدا مشاكل الحجز و مشاكل الغرفه و التعامل الزفت ما قلت غير حسبي الله ونعم الوكيل ، الليله الثانيه نقلونا غرفه افضل منها بشوي و اللليله الثالثه نقلونا غرفه ثانيه يعني انا في كل ليله ياخذونا غرفه و بهذله ونقل العفش والله تعليقي هذا ما وصف كل شي بس حسبي الله عليهم
Reviewed May 30, 2017
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3.6
Mazen from Saudi Arabia
Family with young children
Stayed 2 nights in April 2017
Acceptable
قام التوظيف بالطعن بموقع جودا وإكمال الحجز كذلك لم يكن هناك إستقبال رأئع ومهمل في الاداء ولا توجد نظافة يحتاج للإشراف من قبل كادر أفضل بكثير من الان واشخاص مدربين لأعمال الفندقة
Reviewed April 08, 2017
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12
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Al Shourfah Hotel Madinah
|Review score 5.2
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