Recent customer comments

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based on 566 reviews
  • Cleanliness 9.3
  • Facilities 8.3
  • Location 9.1
  • Room comfort and quality 9.2
  • Service 9.1
  • Value for money 8.6
  • Food and dining 8.3
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ARVIND from India
Family with teens
Deluxe Room
Stayed 2 nights in August 2016
Bedroom location with too much noise starting 5am. HATE HATE HATED IT !!!! We would never ever stay
Nothing at all. As usual people are the nicest, but the hotel taken advantage of the customer.
Reviewed August 11, 2016

Luke from Netherlands
Deluxe Room
Stayed 2 nights in July 2016
Alaya Ubud
Staff were super helpful and the room was lovely. The organic products there are great and the afternoon snack (as well as breakfast at the hotel) were great. Unfortunately there was a lot of building work next door during our stay. very noisy and a bit of an eyesore. On the bright side it got us out of bed early and encouraged us to explore. Will definitely stay at Alaya again when I'm next in ubud
Reviewed August 10, 2016

Richard from Singapore
Deluxe Room
Stayed 3 nights in August 2016
Anaya staff were great and very accommodating. Unfortunately, expansion construction had been delayed, there was continuous construction going on and they were forced to move us to another hotel for the first night. They compensated us with free massage and free breakfast. So, all in all we were happy; however, I would not have booked the hotel if I had known the state of the property when I booked,
Reviewed August 08, 2016

Pat from Australia
Solo traveler
Deluxe - 2 Night Min
Stayed 3 nights in August 2016
Staff couldnt do enough to make stay fabulous
As soon as we arrived the staff were very welcoming with a cool towel and drink. We were shown to our room and she spent time going through the things that we needed to know and answered any questions. The room was very clean and the pool very enticing. Their coffee was the best l have ever tasted and was served with a taste of Bali cakes every afternoon. The hotel was in a very good area close to markets and monkey forest. Would go back there again.
Reviewed August 07, 2016

Hadianto from Indonesia
Deluxe - 2 Night Min
Stayed 2 nights in July 2016
Perfect stay..
8.9 is not the right number for this hotel... It should at least be 9.5!!
Reviewed July 21, 2016

ARRTHI from United Kingdom
Solo traveler
Deluxe Room
Stayed 5 nights in July 2016
Great stay
Fantastic stay with excellent service. Central location in ubud with many good surrounding restaurants. One of the best hotels I've stayed at.
Reviewed July 15, 2016

Joanna from Poland
Deluxe Room
Stayed 5 nights in July 2016
Nice hotel in the center of Ubud
Very nice hotel of the main busy streets in Ubud. Rooms are awesome and clean, staff very helpful, food is very good. The only minus was some construction work next to the hotel but this is temporary. A bit more expensive then expected for what was provided.
Reviewed July 14, 2016

Lorraine from Singapore
Deluxe - 2 Night Min
Stayed 2 nights in July 2016
Very good location that is near to Yoga Barn...
Love the breakfast and dinner, location and the room - we were given the room (furthest away from the block itself) on 1st floor that led out directly to the swimming pool. the only downside was the TV was not working for the 2 days that were there. they said that the technician was working on it, but there ain't no improvements. it is about 15-20 min walk to ubud market.
Reviewed July 12, 2016

Sang from South Korea
Family with young children
Deluxe Room
Stayed 4 nights in July 2016
great hotel.
I recommend this hotel.
Reviewed July 11, 2016

Wan from Singapore
Alaya Room
Stayed 4 nights in July 2016
Great stay!
Alaya ubud is situated in a great location with short walking distance to shopping and many eateries. Balcony with rice field view is fantastic and despite the ongoing construction, we really enjoyed relaxing at the balcony every day. Cleanliness of the room and wifi are good. The staff also made us feel so welcome at Alaya and they are always so courteous with a smile. We will love to stay at Alaya ubud again next time!
Reviewed July 09, 2016


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