Albany Hotel
Albany Hotel
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Quad Room Albany Hotel
Quad Room
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Ballroom Albany Hotel
Ballroom
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Bathroom Albany Hotel
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Bathroom Albany Hotel
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Location
Good
6.7
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Albany Hotel

Stay in the heart of Durban
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From 175 reviewsSee what guests said
6.8
  • Heart of the City

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Air conditioning

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Room choices
5 travelers are looking at this property right nowBook now before it's too late!
Quad Room
Quad Room
...
  • Garden view
  • 20 m²/215 ft²
  • 2 queen beds
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Family Room
Family Room
...
  • Garden view
  • 25 m²/269 ft²
  • 2 double beds
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Standard Room
Standard Room
...
  • City view
  • 20 m²/215 ft²
  • 1 single bed and 1 queen be...
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Paraplegic Room
Paraplegic Room
...
  • City view
  • 25 m²/269 ft²
  • 1 double bed
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Triple Room
Triple Room
...
  • City view
  • 25 m²/269 ft²
  • 1 queen bed
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More about Albany Hotel

More about Albany Hotel

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Nearest essentials

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Real reviews from real guests

Agoda Reviews (175)Booking.com Reviews (2670)
Filter by guest type:
Cleanliness6.6
Facilities5.6
Location6.7
Room comfort and quality7.3
Service7.1
Value for money7.1
Provided by verified guests of Agoda
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Showing 139 verified guest comments
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4.8
Joey from South Africa
Family with teens
Standard Room
Stayed 2 nights in April 2018
Acceptable”
the housekeeping was awful, the carpets don't get cleaned ever the water glass is so filthy you can't see through it and our one room didn't have any glasses i'm sorry i ever booked there and we sleep in hotels and guests houses at least once a week but will never book there again
Reviewed April 19, 2018
10.0
Charmaine from South Africa
Group
Triple Room
Stayed 3 nights in April 2018
Great”
Everything was awesome the staff very helpful and everything is close by
Reviewed April 10, 2018
6.0
Sarah from South Africa
Family with teens
Family Room
Stayed 5 nights in April 2018
Above average”
The hotel isn't clean.
Reviewed April 10, 2018
4.8
Solly from South Africa
Couple
Paraplegic Room
Stayed 2 nights in April 2018
Unprofessional reception created a lasting impression. ”
When I checked in on Friday evening 06/04/2018, the "manager " said my booking was not confirmed and they've been fully booked for days. I then asked him, "how is that possible if I have paid through Agoda "? He then looked into the system and and arranged a smaller room (room 42, 4th floor). This was a surprise as I expected a bigger (paraplegic) room for me and my wife, as stipulated on the Agoda receipt. I could have contested this undesirable sudden change, but we were tired from a long trip and just wanted to rest. Worst of all I was afraid we would be 700km away from home without a place to sleep. Even though we were paying customers, it looked like he was doing us a favour, by "salvaging" a small room for us. He didn't apologise for any inconvenience caused, nor even offered us a discount. I didn't like that attitude at all. For some reason our room access card didn't work the next day. I took it back to reception, it was reprogrammed, then again, no one cared to explain.
Reviewed April 09, 2018
7.6
Mzuwenkosi from South Africa
Family with young children
Quad Room
Stayed 1 night in April 2018
Explorer”
Everything was fine except for the broken toilet seat, otherwise its a great place to stay
Reviewed April 09, 2018
2.0
Kieran from South Africa
Family with young children
Triple Room
Stayed 4 nights in March 2018
*Air conditioner does not work , the rooms smell damp, the reception staff have no manners and rude”
Nothing my stay was absolutely pathetic with Albany hotel n wouldn't go back
Reviewed April 08, 2018
2.0
Yolanda from South Africa
Family with young children
Family Room
Stayed 2 nights in April 2018
Terrible place and service.”
I would never ever recommend this place to anyone. I had to forfeit my money and find alternative accommodation. The adverts on the website are misleading to the public. Such should not be acceptable.
Reviewed April 05, 2018
2.0
Rathnamala from South Africa
Family with young children
Family Room
Stayed 3 nights in March 2018
Bad experience”
We supposed to get family room but they gave us other kind of small room to adjust.
Reviewed April 03, 2018
9.2
sheril-lee from South Africa
Group
Paraplegic Room
Stayed 3 nights in March 2018
Exceptional”
the room was super clean staff was really friendly great location only parking is a problem but overall it was a good stay great value for money
Reviewed March 06, 2018
3.6
Lulu from South Africa
Family with teens
Standard Room
Stayed 3 nights in January 2018
the quality of service has dropped”
This was not my first stay. it used to be ky favourite. however, i cannot say the same after this visit. the staff does not attend to complains. we had a few and none were sorted. 1. the neighbour played loud music and smoked something that cloded our room till the early hours and no action was taken after we reported. 2. no remote control 3. no guidance on how to use the telecom(even after enquiring). 4. lastly, the ironing service was very poor. we had to wait for two hours for our clothes to be returned (we had to call and complain for the cothes to be returned). this happened for the duration of our stay i.e. 4days and 3 nights
Reviewed January 25, 2018
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