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Alexander House Hotel & Utopia Spa
Alexander House Hotel & Utopia Spa
Alexander House Hotel & Utopia Spa
Alexander House Hotel & Utopia Spa
Alexander House Hotel & Utopia Spa
Alexander House Hotel & Utopia Spa
Alexander House Hotel & Utopia Spa

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8.5

Excellent

116 reviews

116 reviews

Spa & Sauna3
Food & Dining2
Housekeeping2
See map

9

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
V&A - Victoria and Albert Museum 44.1 km
Natural History Museum 44.2 km
Big Ben 44.2 km
Buckingham Palace 44.4 km
London Eye 44.5 km
Tower Bridge 44.7 km
Tower of London 45.0 km
National Gallery 45.2 km
The British Museum 46.3 km
Madame Tussauds London 46.9 km
Nearby landmarks
Butcher's Wood 600 m
Miswell Wood 810 m
Warren Wood 940 m
Threepoint Wood 1.3 km
Hundred Acres 1.3 km
South Hill Wood 1.6 km
Crawley Down Pharmacy 1.9 km
Vowels Car Park 1.9 km
Front Wood 1.9 km
Tulleys Farm 2.0 km

Alexander House Hotel & Utopia Spa

Turners Hill, East Grinstead, West Sussex, Gatwick Airport, London, United Kingdom, RH10 4QD - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Gatwick Airport part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Hot tub

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Eco & Adventure
Hiking
Workout and Leisure
Fitness center
Swimming pool [indoor]
Mind - Body
Yoga room

Facilities

Bicycle rental

Valet parking

Pets allowed

Free Wi-Fi in all rooms!

Fitness center

Tennis court

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money7.4
Location rating9.0
Nearest airportGatwick Airport (LGW)
Distance to airport8.8 km

Rooms available at Alexander House Hotel & Utopia Spa

Excellent
Room comfort & quality

8.6

Luxury Garden Suite
...
  • Room size: 55 m²/592 ft²
  • Garden view
  • 1 king bed
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Junior Suite
...
  • Room size: 46 m²/495 ft²
  • Balcony/terrace
  • 1 queen bed and 1 double be...
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Luxury Double or Twin Room
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 2 single beds or 1 double b...
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Comfy King Room
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 queen bed or 2 single bed...
Enter dates to see prices
The Gatehouse
...
  • Room size: 105 m²/1130 ft²
  • Garden view
  • 1 single bed & 1 king bed
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1 Bed Spa Suite
...
  • Room size: 55 m²/592 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Cozy Attic double Room
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 double bed
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2 Bedroom Apartment
...
  • Room size: 105 m²/1130 ft²
  • Balcony/terrace
  • 1 king bed and 2 single bed...
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Spa Suite
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Traditional Suite
...
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Alexander House Hotel & Utopia Spa have a hot tub?

A hot tub is one of the facilities available at Alexander House Hotel & Utopia Spa.

How much does it cost to stay at Alexander House Hotel & Utopia Spa?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Alexander House Hotel & Utopia Spa?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Alexander House Hotel & Utopia Spa?

For those who wish to drive their own cars, Alexander House Hotel & Utopia Spa has a car park available for guests. Parking is free for guests.

Is breakfast offered at Alexander House Hotel & Utopia Spa?

Adults can enjoy breakfast offered with an additional charge of 20 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Alexander House Hotel & Utopia Spa?

Alexander House Hotel & Utopia Spa features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Alexander House Hotel & Utopia Spa?

Alexander House Hotel & Utopia Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Alexander House Hotel & Utopia Spa?

The closest airport to Alexander House Hotel & Utopia Spa is Gatwick Airport, 8.8 km away.

What restaurants are nearby Alexander House Hotel & Utopia Spa?

Alexander House Hotel & Utopia Spa’s neighborhood is Gatwick Airport which includes popular restaurants such as The Crown at Turners Hill, Red Lion Turners Hill and Tarana.

What popular shopping places are close to Alexander House Hotel & Utopia Spa?

Located in the Gatwick Airport area, Alexander House Hotel & Utopia Spa is close to great shopping choices like County Mall Shopping Centre and Horley Car Boot Sale.

What are popular attractions near Alexander House Hotel & Utopia Spa?

Alexander House Hotel & Utopia Spa’s location in the Gatwick Airport neighborhood makes it close to famous attractions including Tulleys Farm, Crawley Down Gatwick FC and Maidenbower Park.

What popular natural sightseeing spots are close to Alexander House Hotel & Utopia Spa?

Alexander House Hotel & Utopia Spa is located within Gatwick Airport, which makes it conveniently close to natural sights including Butcher's Wood, Miswell Wood and Warren Wood.

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Explore the neighborhood

What people love about Alexander House Hotel & Utopia Spa

  • 9.2

    Exceptional
    Staff 

    "The staff were absolutely amazing so helpful and so polite and friendly;"

    Reetu

    |

    November 25, 2018

  • 10

    Exceptional
    Staff 

    "Staff is friendly in a very polite way."

    Mi

    |

    November 2, 2018

  • 9.2

    Exceptional
    Cleanliness

    "Beautiful house, in beautiful grounds with addition of the Utopia Spa Garden suite was spacious, clean & value for money"

    Wendy

    |

    October 15, 2018

Property ranking|Compared to 6,501 London properties
See all rankings
Room comfort score
8.6/10
Cleanliness score
9/10
Location score
9/10
Service score
8.7/10
Better than
99
%
of London properties
Better than
98
%
of London properties
Better than
97
%
of London properties
Better than
97
%
of London properties
Overall rating:

8.5

Excellent
116 reviews
Cleanliness
9.0
Facilities
8.8
Location
9.0
Read all reviews >
More about Alexander House Hotel & Utopia Spa

More about Alexander House Hotel & Utopia Spa

Alexander House Hotel & Utopia Spa

Alexander House Hotel & Utopia Spa is a smart choice for travelers to London, offering a relaxed and hassle-free stay.
Enjoy all that Alexander House Hotel & Utopia Spa has to offer! Keep up with all your communications easily with the hotel's free Wi-Fi. Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs.
Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Alexander House Hotel & Utopia Spa thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Alexander House Hotel & Utopia Spa from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Some rooms at Alexander House Hotel & Utopia Spa even come with extra design features such as a balcony or terrace. In-room entertainment amenities including the television is provided in some rooms.
In some select rooms, you can find a refrigerator, bottled water and a coffee or tea maker at your disposal. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and bathrobes available in some guest bathrooms.


Dining and things to do

A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Fill your days with the array of activities and facilities offered at Alexander House Hotel & Utopia Spa. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Engage in some easy evening fun with other guests with the hotel's tennis court. Get social at the hotel's library, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.


Reasons to stay here

Facilities at this hotel are rated higher than 99% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 99% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 99% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Food & Dining

6 mentions

Breakfast

5 mentions

Housekeeping

3 mentions

Swimming Pool

1 mention

Languages spoken

  • English
  • Bulgarian
  • Catalan
  • Chinese [Mandarin]
  • Croatian
  • Dutch
  • French
  • German
  • Hindi
  • Hungarian
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Tennis court
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Bathrobes
  • Bathtub
  • Coffee/tea maker
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • Ironing facilities
  • Non-smoking
  • Separate shower/bathtub
  • Shower
  • TV [flat screen]
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Full English/Irish
Restaurants on site

Reflections Restaurant

  • Cuisine: British
  • Menu: Buffet

AG's Restaurant

  • Cuisine: British
  • Menu: Buffet
Location
Turners Hill, East Grinstead, West Sussex, Gatwick Airport, London, United Kingdom, RH10 4QD
Exceptional
Location

9

Airports

  • Gatwick Airport (LGW)
    8.8 km 19 min drive
  • London City Airport (LCY)
    45.5 km 1.1 hour drive

Hospital or clinic

  • Crawley Down Pharmacy
    1.9 km

Convenience store

  • The Co-operative Food
    1.9 km 4 min drive

Cash withdrawal

  • ATM
    1.9 km 3 min drive
What's nearby

Popular landmarks

  • V&A - Victoria and Albert Museum
    44.1 km
  • Natural History Museum
    44.2 km
  • Big Ben
    44.2 km
  • Buckingham Palace
    44.4 km
  • London Eye
    44.5 km
  • Tower Bridge
    44.7 km
  • Tower of London
    45.0 km
  • National Gallery
    45.2 km
  • The British Museum
    46.3 km
  • Madame Tussauds London
    46.9 km

Nearby landmarks

  • Butcher's Wood
    600 m
  • Miswell Wood
    810 m
  • Warren Wood
    940 m
  • Threepoint Wood
    1.3 km
  • Hundred Acres
    1.3 km
  • South Hill Wood
    1.6 km
  • Crawley Down Pharmacy
    1.9 km
  • Vowels Car Park
    1.9 km
  • Front Wood
    1.9 km
  • Tulleys Farm
    2.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • An additional charge will be required for use of the spa.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee30 GBP
  • Travel time to airport (minutes)10

Extras

  • Breakfast charge (unless included in room price)20 GBP

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors3
  • Number of restaurants2
  • Number of rooms 57
  • Year property opened1608
  • Most recent renovation2014

Parking

  • Daily parking fee0 GBP

Reviews of Alexander House Hotel & Utopia Spa from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.0
Facilities8.8
Location9.0
Room comfort and quality8.6
Service8.7
Value for money7.4
High score for London
Rating
9+ Exceptional (39)
8-9 Excellent (14)
7-8 Very Good (14)
6-7 Good (3)
<6 Below Expectation (7)
Time of the year
Mar - May (12)
Jun - Aug (23)
Sep - Nov (27)
Dec - Feb (15)
All guests (116)
All room types
All languages

Show reviews that mention 

Showing 77 verified guest comments
1234
9.3
Exceptional
Reece from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in October 2015

Lovely short break”

The Spa, the Bathroom, and the staff.

We had a really lovely little 2 day break at Alexander house hotel. We were made very welcome from the outset - the receptionist and the porter that gave us a tour were both super professional and friendly. The facilities are really excellent - the hotel is very well presented and maintained. Our room was lovely - extremely comfortable bed and a large bathroom with a great freestanding tub for two and separate shower, twin basins etc. The spa is a real treat - we loved the pools, and especially the outdoor jacuzzi. The only slight gripe is the food - we only ate in the 'Reflections' restaurant so can;t comment on 'AG's, but the food was pretty standard fayre and in my opinion quite overpriced. Also the staff in the restaurant seemed a bit stretched, particularly during breakfast time as there were a few complaints flying around. Absolutely no complaints about the staff though who were all absolutely lovely and really went out of their way to make us feel welcome. I would absolutely recommend Alexander House and would also visit again in futre.

Reviewed November 02, 2015

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8.4
Excellent
Richard from United Kingdom
Couple
Classic Double or Twin Room
Stayed 1 night in September 2017

Nice hotel but OUTRAGEOUS price for TINY room with small window”

Alexander House is advertised, rightly, as a posh, luxury hotel. The facilities answer to that description. So does the price. Unfortunately the room we were given for the price of £330 with no breakfast was tiny (as was the window). I was prepared, and happy, to pay a high price appropriate to a luxury hotel. But our room ("Spruce") was almost entirely filled by the bed, and no floor space to unpack a suitcase. I spoke to the duty manager. She was very nice but not empowered to do anything about it. She said she'd raise the matter with her superiors.

Reviewed September 25, 2017

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9.6
Exceptional
Roger from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in December 2015

Outstanding”

Alexander House is an outstanding hotel and an amazing experience! We recently visited with friends for 2 nights as part of my husband's 70th birthday celebrations. The staff were fantastic and could not have been kinder. From Afternoon Tea to being in the outside Jacuzzi in Decembe was perfect and we can't wait to return! Thank you AH for making it so special!

Reviewed February 04, 2016

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9.2
Exceptional
Reetu from United Kingdom
Couple
Standard Double Room
Stayed 1 night in November 2018

Amazing ”

We loved our stay at the Alexander hotel. The staff were absolutely amazing so helpful and so polite and friendly; we loved the concierge especially he were just too nice. The spa facilities were amazing. I’d recommend this hotel over and over again.

Reviewed November 25, 2018

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10.0
Exceptional
Mi from United Kingdom
Solo traveler
Standard Double Room
Stayed 2 nights in October 2018

Comfort and peace”

I really enjoyed my stay at Alexander house, it's very comfortable and peaceful. Staff is friendly in a very polite way. It's an all-year place, where you can enjoy all seasons.

Reviewed November 02, 2018

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9.2
Exceptional
Wendy from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in October 2018

Perfect escape from day to day life ”

Beautiful house, in beautiful grounds with addition of the Utopia Spa Garden suite was spacious, clean & value for money

Reviewed October 15, 2018

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10.0
Exceptional
Marvin from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in June 2018

Best experience ever”

The staff treated us amazing it was a surprise engagement for my Mrs but I was more in shock at how well they treated made us feel like royalty I have never written a review before but the alexander hotel deserves it totally amazing

Reviewed June 23, 2018

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9.7
Exceptional
Leslie from United Kingdom
Couple
1 Bed Spa Suite
Stayed 2 nights in November 2015

Fantastic break”

Very peaceful, relaxing and great service

We spent 3 nights at the hotel and fully enjoyed the excellent facilities. Despite having other family commitments in the area that kept us busy, it was a real pleasure to return to the spa and the hotel to relax and spend some time together out of the hassle and bustle of life. My only slight cricism was the staff were too attentive! Service was efficient, quick and the food excellent. This is a very relaxing hotel and spa and the staff are very welcoming and friendly. Will certainly be back.

Reviewed November 19, 2015

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9.3
Exceptional
Kenny from United Kingdom
Couple
Standard Double Room
Stayed 1 night in October 2015

Great Stay”

Service and Grounds

We stayed for 1 night and the level of service from the beginning to end of our stay was excellent, friendly and professional. The food and service in AG's was also very very good. We didn't use the spa treatments so cannot comment on that, but did take a dip in the pool which was nice, if a little small. The only thing I would point out is the price of the wines, they are a bit over priced.

Reviewed October 27, 2015

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7.7
Very good
kerry from United Kingdom
Couple
Standard Double Room
Stayed 1 night in December 2014

Relaxing stay”

The spa at this hotel is really attractive and enjoyable to use. The hotel itslef is luxurious and feels freshly done up. There are plenty of obliging staff on hand to look after you.

We took a chance on this hotel for a wedding anniversary treat, having struggled to find a room anywhere for the actual night itself. We were very pleasantly surprised. The hotel is fun and luxurious, the design and decor is very well done and, although it was plainly packed out (being a Saturday night near Christmas) it managed to accommodate everyone without the place feeling rammed. There was adequate staff to take care of everything, and it seems well run and extremely courteous. Our room was a bit pokey - up in the old attics, with rather low ceilings - it was cosy and comfortable, and I think we were lucky really to have got a room at all, as I said before. It is pricey, and although I have agreed with the hotel's rating of 5 stars, this ISN'T Claridges. But I think as accessible spa hotels, only just over 1 hour's drive from our Shepherd's Bush home go, this is good value for money. There are two restaurants but we were too late to get a table in the 'fine dining' restaurant, so I can't comment. The informal Reflections restaurant is fine as long as you are not expecting 5 star food; the service is certainly good, the food not bad. I had a local fish of the day and it certainly was fresh and nicely cooked and presented. The spa is great, altho9ugh I would have liked more private changing cubicles; there seemed to be only one. The pool area is nicely done with an excellent hydo-therapy pool. We had good treatments too. The spa day offers look like good value. WE would definitely go again.

Reviewed December 15, 2014

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8.8
Excellent
Andrew from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in June 2016

Excellent facilities is a lovely setting”

We badly needed time together to just chill out. The Alexander House was the tonic and worked its magic on us.

Reviewed June 30, 2016

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9.6
Exceptional
Rachael from United Kingdom
Couple
Junior Suite
Stayed 1 night in December 2016

Perfect stay”

We returned for a Christmas party this year and enjoyed it even more than last year! The food and service were excellent at the party, with our waiter giving genuine care and as the hostess I felt he supported me looking after my guests. We also treated ourselves to a stay in a junior suite (Goodwood room). The room is a really good size with decadent decor and lovely bathroom. The view isn't great but to be honest the room is so lovely I didn't feel the need to look outside at all! We both had treatments in the spa and they were fantastic, as is the spa itself. We will be back next year for sure!

Reviewed December 19, 2016

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10.0
Exceptional
James from United Kingdom
Couple
Standard Double Room
Stayed 1 night in July 2016

Beautiful”

Amazing hotel and spa in a scenic part of country. The hotel staff were brilliant from the moment we arrived, very friendly at-tentative. The spa area was fabulous. We will be back. Many thanks.

Reviewed July 08, 2016

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9.2
Exceptional
Chris from United Kingdom
Couple
Standard Double Room
Stayed 1 night in August 2016

Room”

Not impressed with room. Felt like the cupboard of the hotel. Tv in a bad position and the room could not take it. Bed superb and very comfy. Road noisy and room too hot. Spa is lovely. Staff in hotel and spa very professional.

Reviewed August 17, 2016

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9.7
Exceptional
al from United Kingdom
Family with young children
Garden Suite
Stayed 2 nights in May 2015

WEEKEND ESCAPE FROM LONDON”

SERVICE, DECOR, FACILITIES

From checkin to checkout...everything was seamless. Nothing was a problem, in fact a real 5* hotel. Friendly staff, even installed a DVD player with a selection of films for the kids. Only drawback was kids couldn't use swimming pool as it was located in the spa.

Reviewed May 05, 2015

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9.6
Exceptional
Caroline from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in March 2017

Beautiful hotel, fabulous staff”

We had a lovely stay, the room was lovely and couldn't fault the staff. The only problem we had was being situated right next to the store room access door so at times this banged continually for an hour. In future I will always book through the hotel too as paid a lot more than we should have by going online for a deal. Have learnt my lesson.

Reviewed March 22, 2017

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7.0
Very good
Brian from United Kingdom
Couple
Standard Double Room
Stayed 1 night in October 2014

not 5 star”

service, staff, outdoor hot tub

Our stay was reasonable, but there were lots of small details that were not the usual 5 star standard. For example, when we arrived and were taken to our room, we quickly realised that there was no bar of soap in the bathroom. We had to ask for it. There was no hand moisturiser in the spa toilet, surely an absolute basic for a spa toilet in a 5 star hotel. Also, although there were dried fruits and seeds in the spa lounge area, there were no herbal teas, etc. and also in the relaxation room there were no spa refreshments (even teas/water). Also although there lots of glossy magazines, when you lay on the reclining chairs, it was hard to read anything due to the poor lighting in the room. And the pool was too cold. Finally, the food was very good, but of a similar price to some michelin star restaurants we've been to, but not the same standard. We've been to lots of different hotels and this reminded us of many 4 star ones, but not the 5 star ones - I'm not sure how they managed to get 5 stars at all.

Reviewed October 06, 2014

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8.7
Excellent
william from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in July 2015

Great trip away”

The Spa is very nice and the treatments were excellent. The hotel is a lovely building and extremely well kept

The stay was great. The spa was excellent and all the rooms were very good. The food from the main restaurant was under whelming for the price. However a great wine list. The staff are exceptional and nothing is too much trouble for them. A warm weekend and no air conditioning in the room meant the room was roasting over night.

Reviewed July 06, 2015

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9.2
Exceptional
Sarah from United Kingdom
Couple
1 Bed Spa Suite
Stayed 1 night in May 2018

Excellent ”

Everything overall was excellent. Only thing is I paid £335 for a Spa Suite without breakfast included. I felt it would of been more value for money is breakfast was included with the room price.

Reviewed May 08, 2018

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9.6
Exceptional
Kathy from United States
Couple
Standard Double Room
Stayed 3 nights in August 2018

First time outside of London”

Our best experiences were in the AG restaurant. The food and our server were so enjoyable. We’ve had three soufflés so far on this trip and none have come close to their strawberry soufflé. Our server was a real positive in our dining experience. The older concierge who waited by the door made us feel welcome and comfortable. We arrived an hour early for checkin, having just come from the airport and jet lagged. The younger French man at the desk said he would find us when our room was ready. We had lunch and enjoyed the outside area. We were completely forgotten. My husband checked twice during that time period. It was almost an hour after regular check in time before we were in our room. It wasn’t a great first impression.

Reviewed September 03, 2018

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