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Alexander House Hotel & Utopia Spa

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Excellent8.5
Based on 69 reviews
Alexander House Hotel & Utopia Spa
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Fitness center
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Ballroom
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Ballroom
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Bathroom
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9.0 Excellent location
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9.0Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Steamroom

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Room choices
Garden Suite
...
  • 46 m²
  • Non-smoking
  • 1 king bed
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1 Bed Spa Suite
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  • 55 m²
  • Non-smoking
  • 1 king bed
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Classic Double or Twin Room
...
  • 30 m²
  • Non-smoking
  • 2 single beds or 1 double b...
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2 Bedroom Apartment
...
  • 55 m²
  • Non-smoking
  • 2 single beds and 1 king be...
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Luxury Double or Twin Room
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  • 35 m²
  • Non-smoking
  • 2 single beds or 1 double b...
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Standard Double Room
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  • 30 m²
  • Non-smoking
  • 1 double bed
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En Suite Single Room
...
  • 25 m²
  • 1 single bed
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Traditional Suite
...
  • 35 m²
  • Non-smoking
  • 1 king bed
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Junior Suite
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  • 46 m²
  • Non-smoking
  • 1 double bed and 1 queen be...
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Nearest essentials

Airports
  • 9 kilometers to
  • Gatwick Airport (LGW)
  • 46 kilometers to
  • London City Airport (LCY)
Public transportation
  • 5 kilometers to
  • East Grinstead Train Station
  • 7 kilometers to
  • Balcombe Train Station
Hospital or clinic
  • 6 kilometers to
  • Pristine Medical Services Ltd
Pharmacy
  • 4.7 kilometers to
  • Rivermead Pharmacy
Convenience store
  • 1.9 kilometers to
  • The Co-operative Food
Cash withdrawal
  • 1.9 kilometers to
  • ATM

More about

An overview

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Verified guest reviews

Agoda Reviews (69)
Booking.com Reviews (293)

5.9

Filter by guest type:
  • Cleanliness 9.0
  • Facilities 8.7
  • Location 9.0
  • Room comfort and quality 8.6
  • Service 8.8
  • Value for money 7.3
  • Cleanliness 7.3
  • Facilities 6.0
  • Location 8.7
  • Room comfort and quality 7.0
  • Service 6.0
  • Value for money 6.0
  • Cleanliness 9.1
  • Facilities 9.2
  • Location 9.1
  • Room comfort and quality 8.4
  • Service 9.0
  • Value for money 7.4
Excellent
  • Cleanliness 9.0
  • Facilities 8.0
  • Location 9.0
  • Room comfort and quality 9.3
  • Service 9.5
  • Value for money 8.0
Exceptional
  • Cleanliness 10.0
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 10.0
  • Value for money 10.0
  • Cleanliness 8.0
  • Facilities 5.0
  • Location 7.0
  • Service 7.0
  • Value for money 5.0
Excellent
  • Cleanliness 10.0
  • Facilities 4.0
  • Location 8.7
  • Room comfort and quality 10.0
  • Service 8.0
  • Value for money 6.7
Provided by verified guests of Agoda
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  • Standard Double Room
  • Classic Double or Twin Room
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  • Junior Suite
  • 1 Bed Spa Suite
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9.6
Thomas from United Kingdom
Couple
Standard Double Room
Stayed 3 nights in April 2017
Exceptional”
Came for an anniversary and what a stay. Room was incredible and the facilities were next to none. Friendly and knowledgeable staff who recommended lots to do, places to eat and the sights. One of our fave stays so far!
Reviewed August 15, 2017
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9.6
Caroline from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in March 2017
Beautiful hotel, fabulous staff”
We had a lovely stay, the room was lovely and couldn't fault the staff. The only problem we had was being situated right next to the store room access door so at times this banged continually for an hour. In future I will always book through the hotel too as paid a lot more than we should have by going online for a deal. Have learnt my lesson.
Reviewed March 22, 2017
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6.8
Irene from United Kingdom
Family with teens
Garden Suite
Stayed 2 nights in February 2017
Probably nice, but for us it was overpriced and unwelcoming”
The rooms were lovely and clean (suites). The staff professional and polite. The hotel, I suppose aim to achieve a certain 'classed standard', which results in an unwelcoming, too formal anc non-relaxed atmosphere.
Reviewed February 15, 2017
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8.8
Helen from Australia
Couple
Luxury Double or Twin Room
Stayed 3 nights in December 2016
December 2016 visit”
The staff were extremely helpful and looked after us very well, particularly as we arrived very early in the morning after a 24 hour flight from Australia and they provided us with a temporary room until our room was available. All staff were very friendly and helpful.
Reviewed January 04, 2017
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9.2
Mike from United Kingdom
Couple
Standard Double Room
Stayed 1 night in December 2016
Our stay”
Staff were so friendly and helpful, spa was amazing , out door hot tub was highlight of our stay, thought the bed was going to be too soft but was fantastic ,
Reviewed January 01, 2017
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9.6
Rachael from United Kingdom
Couple
Junior Suite
Stayed 1 night in December 2016
Perfect stay”
We returned for a Christmas party this year and enjoyed it even more than last year! The food and service were excellent at the party, with our waiter giving genuine care and as the hostess I felt he supported me looking after my guests. We also treated ourselves to a stay in a junior suite (Goodwood room). The room is a really good size with decadent decor and lovely bathroom. The view isn't great but to be honest the room is so lovely I didn't feel the need to look outside at all! We both had treatments in the spa and they were fantastic, as is the spa itself. We will be back next year for sure!
Reviewed December 19, 2016
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3.2
Alexia from United Kingdom
Couple
1 Bed Spa Suite
Stayed 1 night in October 2016
Go somewhere else!!”
Not worthy of 5 star hotel!! Seriously unhygienic hot tub activity's,got ill from the food,noisy room that was un-bareably hot. Charged my debit card for food that was un worthy of human consumption, then charged my card twice,when i complained asked for a refund,i didn't even get an apology!! Rude,arrogant manager with absolutely zero customer service ability's!!!
Reviewed November 01, 2016
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8.0
Alex from United Kingdom
Solo traveler
Standard Double Room
Stayed 2 nights in October 2016
A”
A
Reviewed October 28, 2016
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8.0
Craig from United Kingdom
Couple
1 Bed Spa Suite
Stayed 1 night in October 2016
Lovely Hotel With A Few Flaws”
We stayed in the Treetops spa suite and the room was lovely. There was a small issue with a few flies in the room, (one of whom was being devoured by a spider), but that aside the room was fantastic. The shower being a highlight. Also the spa was nice and well maintained although we could not understand why the steam room and saunas are separated and located in the male and female changing rooms respectively. All in all, we would not go back for the day as it was expensive for what was effectively a bed. But if you need somewhere for a few days, this could be a good place for you.
Reviewed October 27, 2016
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9.6
Katie from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in September 2016
Beautiful romantic getaway.”
Spa was lovely but closed for the evening. Food excellent but all charged as extra.
Reviewed September 29, 2016
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