8.5

Excellent
/10
(116 reviews)See what guests said
Spa & Sauna3
Food & Dining2
Housekeeping2
See map

9.0

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
V&A - Victoria and Albert Museum 44.1 km
Natural History Museum 44.2 km
Big Ben 44.2 km
Buckingham Palace 44.4 km
London Eye 44.5 km
Tower Bridge 44.7 km
Tower of London 45.0 km
National Gallery 45.2 km
The British Museum 46.3 km
Madame Tussauds London 46.9 km
Nearby landmarks
Butcher's Wood 600 m
Miswell Wood 810 m
Warren Wood 940 m
Threepoint Wood 1.3 km
Hundred Acres 1.3 km
South Hill Wood 1.6 km
Crawley Down Pharmacy 1.9 km
Vowels Car Park 1.9 km
Front Wood 1.9 km
Tulleys Farm 2.0 km
Alexander House Hotel & Utopia Spa

"We were upgraded to a suite on arrival which was amazing."

Wendy - August 24, 2018
Standard Double Room Alexander House Hotel & Utopia Spa
Fitness center Alexander House Hotel & Utopia Spa
 Alexander House Hotel & Utopia Spa
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Free Wi-Fi

Alexander House Hotel & Utopia Spa

Turners Hill, East Grinstead, West Sussex, Gatwick Airport, London, United Kingdom, RH10 4QD - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Eco & Adventure
Hiking
Workout and Leisure
Fitness center
Swimming pool [indoor]
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Steamroom

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money7.4
Location rating9.0
Nearest airportGatwick Airport (LGW)
Distance to airport8.8 km

Rooms available at Alexander House Hotel & Utopia Spa

Excellent
Room comfort & quality
8.6
Luxury Garden Suite
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 1 king bed
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Comfy King Room
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 queen bed or 2 single bed...
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The Gatehouse
...
  • Room size: 105 m²/1130 ft²
  • Balcony/terrace
  • 1 single bed & 1 king bed
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Luxury Double or Twin Room
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 2 single beds or 1 double b...
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Junior Suite
...
  • Room size: 46 m²/495 ft²
  • Balcony/terrace
  • 1 queen bed and 1 double be...
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Cozy Attic double Room
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 double bed
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2 Bedroom Apartment
...
  • Room size: 105 m²/1130 ft²
  • Balcony/terrace
  • 1 king bed and 2 single bed...
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1 Bed Spa Suite
...
  • Room size: 55 m²/592 ft²
  • Non-smoking
  • 1 king bed
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Spa Suite
...
  • Room size: 50 m²/538 ft²
  • Shower and bathtub
  • 1 double bed
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Traditional Suite
...
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Alexander House Hotel & Utopia Spa?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Alexander House Hotel & Utopia Spa?

For those who wish to drive their own cars, Alexander House Hotel & Utopia Spa has a car park available for guests. Parking is free for guests.

Is breakfast offered at Alexander House Hotel & Utopia Spa?

Adults can enjoy breakfast offered with an additional charge of 20 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Alexander House Hotel & Utopia Spa?

Alexander House Hotel & Utopia Spa features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Alexander House Hotel & Utopia Spa?

Alexander House Hotel & Utopia Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

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What people love about Alexander House Hotel & Utopia Spa

  • 9.2

    Exceptional

    "I’d recommend this hotel over and over again."

    Reetu

    |

    November 25, 2018

  • 10.0

    Exceptional
    Breakfast

    "Restaurant - breakfast and dinner excellent."

    Wendy

    |

    August 24, 2018

  • 9.6

    Exceptional

    "The food and our server were so enjoyable."

    Kathy

    |

    September 3, 2018

Property ranking|Compared to 13,490 London properties
See all rankings
Service score
8.7/10
Cleanliness score
9/10
Room comfort score
8.6/10
Location score
9/10
Better than
99
%
of London properties
Better than
99
%
of London properties
Better than
99
%
of London properties
Better than
98
%
of London properties
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Overall rating:

8.5

Excellent
116 reviews
Cleanliness
9.0
Facilities
8.8
Location
9.0
Read all reviews >
What travelers say they love:
We loved the concierge especially he were just too nice.
Reetu from United Kingdom
Couple
More about Alexander House Hotel & Utopia Spa

More about Alexander House Hotel & Utopia Spa

Built in 1608, Alexander House Hotel & Utopia Spa is a distinct addition to London and a smart choice for travelers. Only 7 miles away, this 5-star hotel can be easily accessed from the airport. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Pristine Medical Services Ltd, Bridge Medical Centre, Life Line Screening.

Alexander House Hotel & Utopia Spa offers impeccable service and all the essential amenities to invigorate travelers. Guests of the hotel can enjoy on-site features like 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out.

Guests can choose from 57 rooms, all of which exude an atmosphere of total peace and harmony. The hotel's recreational facilities, which include hot tub, fitness center, sauna, golf course (within 3 km), indoor pool are designed for escape and relaxation. Alexander House Hotel & Utopia Spa is your one-stop destination for quality hotel accommodations in London.

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Most talked about facilities

Food & Dining

6 mentions

Breakfast

5 mentions

Housekeeping

3 mentions

Swimming Pool

1 mention

What they offer

9.6

Exceptional

"Our server was a real positive in our dining experience."

Kathy

|

September 3, 2018

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Full English/Irish

Restaurants on site

Reflections Restaurant
Cuisine:British
Menu:Buffet
AG's Restaurant
Cuisine:British
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Alexander House Hotel & Utopia Spa from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.0
Facilities8.8
Location9.0
Room comfort and quality8.6
Service8.7
Value for money7.4
High score for London
Rating
9+ Exceptional (39)
8-9 Excellent (14)
7-8 Very Good (14)
6-7 Good (3)
<6 Below Expectation (7)
Time of the year
Mar - May (12)
Jun - Aug (23)
Sep - Nov (27)
Dec - Feb (15)
Don't miss out!Users are booking a place in London every 1 minutes on Agoda.com
All guests (116)
All room types
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Show reviews that mention 

Showing 77 verified guest comments
1234
9.3
Exceptional
Reece from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in October 2015

Lovely short break”

The Spa, the Bathroom, and the staff.

We had a really lovely little 2 day break at Alexander house hotel. We were made very welcome from the outset - the receptionist and the porter that gave us a tour were both super professional and friendly. The facilities are really excellent - the hotel is very well presented and maintained. Our room was lovely - extremely comfortable bed and a large bathroom with a great freestanding tub for two and separate shower, twin basins etc. The spa is a real treat - we loved the pools, and especially the outdoor jacuzzi. The only slight gripe is the food - we only ate in the 'Reflections' restaurant so can;t comment on 'AG's, but the food was pretty standard fayre and in my opinion quite overpriced. Also the staff in the restaurant seemed a bit stretched, particularly during breakfast time as there were a few complaints flying around. Absolutely no complaints about the staff though who were all absolutely lovely and really went out of their way to make us feel welcome. I would absolutely recommend Alexander House and would also visit again in futre.

Reviewed November 02, 2015

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8.4
Excellent
Richard from United Kingdom
Couple
Classic Double or Twin Room
Stayed 1 night in September 2017

Nice hotel but OUTRAGEOUS price for TINY room with small window”

Alexander House is advertised, rightly, as a posh, luxury hotel. The facilities answer to that description. So does the price. Unfortunately the room we were given for the price of £330 with no breakfast was tiny (as was the window). I was prepared, and happy, to pay a high price appropriate to a luxury hotel. But our room ("Spruce") was almost entirely filled by the bed, and no floor space to unpack a suitcase. I spoke to the duty manager. She was very nice but not empowered to do anything about it. She said she'd raise the matter with her superiors.

Reviewed September 25, 2017

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9.6
Exceptional
Roger from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in December 2015

Outstanding”

Alexander House is an outstanding hotel and an amazing experience! We recently visited with friends for 2 nights as part of my husband's 70th birthday celebrations. The staff were fantastic and could not have been kinder. From Afternoon Tea to being in the outside Jacuzzi in Decembe was perfect and we can't wait to return! Thank you AH for making it so special!

Reviewed February 04, 2016

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9.2
Exceptional
Reetu from United Kingdom
Couple
Standard Double Room
Stayed 1 night in November 2018

Amazing ”

We loved our stay at the Alexander hotel. The staff were absolutely amazing so helpful and so polite and friendly; we loved the concierge especially he were just too nice. The spa facilities were amazing. I’d recommend this hotel over and over again.

Reviewed November 25, 2018

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10.0
Exceptional
Mi from United Kingdom
Solo traveler
Standard Double Room
Stayed 2 nights in October 2018

Comfort and peace”

I really enjoyed my stay at Alexander house, it's very comfortable and peaceful. Staff is friendly in a very polite way. It's an all-year place, where you can enjoy all seasons.

Reviewed November 02, 2018

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9.2
Exceptional
Wendy from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in October 2018

Perfect escape from day to day life ”

Beautiful house, in beautiful grounds with addition of the Utopia Spa Garden suite was spacious, clean & value for money

Reviewed October 15, 2018

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10.0
Exceptional
Marvin from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in June 2018

Best experience ever”

The staff treated us amazing it was a surprise engagement for my Mrs but I was more in shock at how well they treated made us feel like royalty I have never written a review before but the alexander hotel deserves it totally amazing

Reviewed June 23, 2018

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9.7
Exceptional
Leslie from United Kingdom
Couple
1 Bed Spa Suite
Stayed 2 nights in November 2015

Fantastic break”

Very peaceful, relaxing and great service

We spent 3 nights at the hotel and fully enjoyed the excellent facilities. Despite having other family commitments in the area that kept us busy, it was a real pleasure to return to the spa and the hotel to relax and spend some time together out of the hassle and bustle of life. My only slight cricism was the staff were too attentive! Service was efficient, quick and the food excellent. This is a very relaxing hotel and spa and the staff are very welcoming and friendly. Will certainly be back.

Reviewed November 19, 2015

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9.3
Exceptional
Kenny from United Kingdom
Couple
Standard Double Room
Stayed 1 night in October 2015

Great Stay”

Service and Grounds

We stayed for 1 night and the level of service from the beginning to end of our stay was excellent, friendly and professional. The food and service in AG's was also very very good. We didn't use the spa treatments so cannot comment on that, but did take a dip in the pool which was nice, if a little small. The only thing I would point out is the price of the wines, they are a bit over priced.

Reviewed October 27, 2015

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7.7
Very good
kerry from United Kingdom
Couple
Standard Double Room
Stayed 1 night in December 2014

Relaxing stay”

The spa at this hotel is really attractive and enjoyable to use. The hotel itslef is luxurious and feels freshly done up. There are plenty of obliging staff on hand to look after you.

We took a chance on this hotel for a wedding anniversary treat, having struggled to find a room anywhere for the actual night itself. We were very pleasantly surprised. The hotel is fun and luxurious, the design and decor is very well done and, although it was plainly packed out (being a Saturday night near Christmas) it managed to accommodate everyone without the place feeling rammed. There was adequate staff to take care of everything, and it seems well run and extremely courteous. Our room was a bit pokey - up in the old attics, with rather low ceilings - it was cosy and comfortable, and I think we were lucky really to have got a room at all, as I said before. It is pricey, and although I have agreed with the hotel's rating of 5 stars, this ISN'T Claridges. But I think as accessible spa hotels, only just over 1 hour's drive from our Shepherd's Bush home go, this is good value for money. There are two restaurants but we were too late to get a table in the 'fine dining' restaurant, so I can't comment. The informal Reflections restaurant is fine as long as you are not expecting 5 star food; the service is certainly good, the food not bad. I had a local fish of the day and it certainly was fresh and nicely cooked and presented. The spa is great, altho9ugh I would have liked more private changing cubicles; there seemed to be only one. The pool area is nicely done with an excellent hydo-therapy pool. We had good treatments too. The spa day offers look like good value. WE would definitely go again.

Reviewed December 15, 2014

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8.8
Excellent
Andrew from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in June 2016

Excellent facilities is a lovely setting”

We badly needed time together to just chill out. The Alexander House was the tonic and worked its magic on us.

Reviewed June 30, 2016

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9.6
Exceptional
Rachael from United Kingdom
Couple
Junior Suite
Stayed 1 night in December 2016

Perfect stay”

We returned for a Christmas party this year and enjoyed it even more than last year! The food and service were excellent at the party, with our waiter giving genuine care and as the hostess I felt he supported me looking after my guests. We also treated ourselves to a stay in a junior suite (Goodwood room). The room is a really good size with decadent decor and lovely bathroom. The view isn't great but to be honest the room is so lovely I didn't feel the need to look outside at all! We both had treatments in the spa and they were fantastic, as is the spa itself. We will be back next year for sure!

Reviewed December 19, 2016

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10.0
Exceptional
James from United Kingdom
Couple
Standard Double Room
Stayed 1 night in July 2016

Beautiful”

Amazing hotel and spa in a scenic part of country. The hotel staff were brilliant from the moment we arrived, very friendly at-tentative. The spa area was fabulous. We will be back. Many thanks.

Reviewed July 08, 2016

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9.2
Exceptional
Chris from United Kingdom
Couple
Standard Double Room
Stayed 1 night in August 2016

Room”

Not impressed with room. Felt like the cupboard of the hotel. Tv in a bad position and the room could not take it. Bed superb and very comfy. Road noisy and room too hot. Spa is lovely. Staff in hotel and spa very professional.

Reviewed August 17, 2016

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9.7
Exceptional
al from United Kingdom
Family with young children
Garden Suite
Stayed 2 nights in May 2015

WEEKEND ESCAPE FROM LONDON”

SERVICE, DECOR, FACILITIES

From checkin to checkout...everything was seamless. Nothing was a problem, in fact a real 5* hotel. Friendly staff, even installed a DVD player with a selection of films for the kids. Only drawback was kids couldn't use swimming pool as it was located in the spa.

Reviewed May 05, 2015

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9.6
Exceptional
Caroline from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in March 2017

Beautiful hotel, fabulous staff”

We had a lovely stay, the room was lovely and couldn't fault the staff. The only problem we had was being situated right next to the store room access door so at times this banged continually for an hour. In future I will always book through the hotel too as paid a lot more than we should have by going online for a deal. Have learnt my lesson.

Reviewed March 22, 2017

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7.0
Very good
Brian from United Kingdom
Couple
Standard Double Room
Stayed 1 night in October 2014

not 5 star”

service, staff, outdoor hot tub

Our stay was reasonable, but there were lots of small details that were not the usual 5 star standard. For example, when we arrived and were taken to our room, we quickly realised that there was no bar of soap in the bathroom. We had to ask for it. There was no hand moisturiser in the spa toilet, surely an absolute basic for a spa toilet in a 5 star hotel. Also, although there were dried fruits and seeds in the spa lounge area, there were no herbal teas, etc. and also in the relaxation room there were no spa refreshments (even teas/water). Also although there lots of glossy magazines, when you lay on the reclining chairs, it was hard to read anything due to the poor lighting in the room. And the pool was too cold. Finally, the food was very good, but of a similar price to some michelin star restaurants we've been to, but not the same standard. We've been to lots of different hotels and this reminded us of many 4 star ones, but not the 5 star ones - I'm not sure how they managed to get 5 stars at all.

Reviewed October 06, 2014

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8.7
Excellent
william from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in July 2015

Great trip away”

The Spa is very nice and the treatments were excellent. The hotel is a lovely building and extremely well kept

The stay was great. The spa was excellent and all the rooms were very good. The food from the main restaurant was under whelming for the price. However a great wine list. The staff are exceptional and nothing is too much trouble for them. A warm weekend and no air conditioning in the room meant the room was roasting over night.

Reviewed July 06, 2015

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9.2
Exceptional
Sarah from United Kingdom
Couple
1 Bed Spa Suite
Stayed 1 night in May 2018

Excellent ”

Everything overall was excellent. Only thing is I paid £335 for a Spa Suite without breakfast included. I felt it would of been more value for money is breakfast was included with the room price.

Reviewed May 08, 2018

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9.6
Exceptional
Kathy from United States
Couple
Standard Double Room
Stayed 3 nights in August 2018

First time outside of London”

Our best experiences were in the AG restaurant. The food and our server were so enjoyable. We’ve had three soufflés so far on this trip and none have come close to their strawberry soufflé. Our server was a real positive in our dining experience. The older concierge who waited by the door made us feel welcome and comfortable. We arrived an hour early for checkin, having just come from the airport and jet lagged. The younger French man at the desk said he would find us when our room was ready. We had lunch and enjoyed the outside area. We were completely forgotten. My husband checked twice during that time period. It was almost an hour after regular check in time before we were in our room. It wasn’t a great first impression.

Reviewed September 03, 2018

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