Stylish Accommodation close to the Port”

Allure Hotel & Apartments is ideally located in the heart of Townsville, close to just about everything you could possibly need. The staff I interacted with were brilliant; very engaged and caring. The hotel itself appears modern and stylish and its facilities itself are very good. Everything during my stay was almost perfect, the only two things that let me down was the lack of in-room dining and also the ned was very hard and somewhat uncomfortable.

Fantastic property couldnt fault it”

I have stayed at the Allure apartments twice in the last month. Going to Townsville and leaving my family is always a tough thing but Ben and the team at Allure always make me feel welcome. Its definitely a home away from home. The view is amazing and being located close enough to the restaurant district is always a huge plus!!

Fabulous Townsville”

As first time visitors we were very impressed with Townsville, our accommodation and the people who we met. The staff at the hotel, the Uber drivers, the transfer driver, the hire car staff, the restaurant staff were all friendly and helpful.

Allure Hotel Feedback”

I do not normally provide feedback but I think that the Allure hotel is great and I think with a few 'tweaks' it can be even better again. My feedback; Apartment was clean, the only issue with the room was that there was a brown(non-matching) shelf to hold the Austar drive. This looked like a 'back-yard' tradesman installed it and it really took away from the rest of the room. Secondly, I had a couple of concerns with staff; 1. We had asked 'Matthew' to book us a taxi of the next morning. When we went to check out the receptionist at the time said there was no record 'on their system' of this booking. So perhaps a better way of communicating between shifts might be something to look into. (PS, we also found out from the taxi company that no booking had been made at all) 2) In reception, there is a sign stating the 'office hours' are from 7am until 10om. We arrived at 7am and waited 5-10 mins for the receptionist to arrive. We had called the number on the notice and 'she said she would be there shortly'. When 'she' arrive, it looked like she was only just turning up to work. I am not sure why she was 'late' but from a customer's point of view, when it states 7am I am not sure if i like it when staff arrive late carrying their personals through the door. Again, these are only my points of view. I do know myself well enough that I know I have high expectations. But i feel its these couple of little things that can help with business as I am a business consultant and i work on the premise that "the standard you walk past, is the standard you accept". Thank you for this opportunity

Clean, Comfortable & Convenient”

This is a relatively new apartment. The reception appeared clean, neat and tidy. We were greeted by friendly staffs. The receptionists were all very helpful. We drove and parking was not an issue at all. The security is tight as all doors and lifts required authorized access card and we needed to go through 2 doors before entry to our studio. The studio was well maintained, clean and tidy. The beds are comfortable. Air-conditioner and ceiling fan were provided. The house-keeping was efficient and friendly. All our needs for a good accommodation were met. The apartment is located in city centre in-between Palmer Road and Flinder Road where all the eateries are situated. Finding a place for a meal was convenient. It was easy to access to most places of interest from the apartment.

Clean & New”

Nice clean studio apartment. Close to dining options, lovely view. Good value for $ paid. Only downside, the batteries in the remote for TV were almost flat. Only a minor inconvenience, but annoying as there was no night time staff at reception.

A quilt would have been nice”

Small room with everything you'd expect, Townsville is still a little chilly in winter though and the fact that the bed only has sheets is odd. Woke up freezing to rummage around for a blanket in the middle of the night. Cushions and throw blanket already on the bed looked very well worn and not all that clean. If you want to order room service look up the menu on the net as they will serve more than is in the in room menu. Okay for the price, not fantastic.

Townsville Trip”

The apartment has plenty of room for our teenagers. The location suited us and the staff were very friendly. Great facilities as well.

Modern hotel near Palmer St. reataurants”

Our 2 bedroom apartment was modern with a well equipped kitchen. Reception staff were fruendly and helpful. I would stay here again

new but average”

We were very dissapointed with our studio apartment. No kitchenette. Very high windows and no balcony. No paintings on the wall just white walls, no bath. Only 2 mugs no saucers or plates. It should be called a hotel room deffinately not a studio.

Shoe Box”

I was sadden to see the size of the rooms very small, Twin key apartments could not find a power point to charge phone so had to charge in bathroom.

Good”

We booked an apartment with ocean views.when we arrived we were told their were no apartments left with ocean views .we were given a room with with partial views of the marina.After a day we could not get to our room in the lift ,when we enquired what was wrong we were told the room had only been booked for one day instead of two.I would not recommend this place to stay .It is poorly run and we would not stay there again.the carpet and lounge were stained and dirty.

Very clean, great location”

Enjoyable stay, the staff were friendly. The rooms were roomy and clean. There didn't seem to be a kids club as shown in the pics. The air conditioner motors in the balconies made it too hot to be out there when they were on.

Good location, had everything we wanted”

Apartment was located in a convenient location and had everything we needed for our stay

Beautiful place to stay”

Room was pretty amazing. Had a great view. Clearly a rather new hotel with excellent standards.

No light in bathroom”

The light in bathroom was not working and the guy who was at reception said am the manager and director i cant do anything much about this at this time you have to stay with this and if you dont feel safe please dont stay here. We were there with 86 yr old mom and was hard to use the bathroom later upon request he gave us a lamp in the bathroom. And offered a tub of ice cream as compensation which we didn't accept .

Good facility. ”

We had a Double apartment only issue was only one tv and the Ac unit in the lounge area leaked. And the pool filter broke down the day we were there. Appartment form that it was clean big balcony. but could do with a few more tv's.

Excellent location....very quiet...One street behind Palmer Street.”

Good water pressure...good bed if you like a firm bed....coffee and tea facilities only ...close to restaurants for breakfast or dinner.

Love this place”

Great place. Love staying at this hotel.

Business accommodation”

Great, the first contact to the last discuss with Ben as he was very obliging. There was no fuss. New facility, clean and walking distance to many restaurants.