Courtyard Suites”

It was an enjoyable experience to stay at the Courtyard Suites, as part of my little girl's 5th birthday. Wife and kids loved it! Special thanks to Ayub Ismail for his exceptional standard of customer service. He was the first hotel staff who greeted us at the carpark (when we were struggling to unload our belongings) and offered his assistance. He then assisted with check-in, while professionally briefing us on the dos and don'ts. He was empathetic to my parents' request to perform our midday prayers in our hotel room, by expediting the room preparations. And he was prompt in assisting my wife and daughter who got locked out while we were out swimming. Ayub Ismail represents the best in the hospitality industry. Kudos to the hotel for hiring such exceptional staff!

Awesome view ”

Great customer service. Got a free upgrade with an great room facilities.

Staffs services fabulous!! ”

Upon check in, warmly greet and serve by the receptionist and concierge staffs ! And was sent by buggy to our room. Although the jacuzzi resort abit old but it still v clean and they do spray insert repellent whereby if you think there is still insert, you can request to spray one more time.. Requests to them was fast and they make things possible! (reasonable requests) staffs extremely helpful and serve with their smile !! Most incredible thing is they remember the room number you staying which surprise us! Have a fabulous stay!

Not worth for the price paid”

I don’t think the location and the hotel room worth the price we paid for. The day we stayed, it was raining, it’s hard for us to get out to get food and the umbrella had all been loan out. The location is far from RWS. The hotel room is pretty old.

Nice quiet hotel in Sentosa”

Room was very nice, maintained very nicely. However, the infinity pool was very badly maintained. Tiles were peeling off and the water was dirty, you can see particles with your naked eye everywhere. Wrote feedback but no response until today.

A GREAT ANNIVERSARY PARTY”

We stayed at this hotel and celebrated our Silver Wedding with a lunch party for over 40 guests. The food, function room and organisation was great. Regarding our bedroom and breakfast these were also very good. The range of items to eat for breakfast was wide, all tasty and fresh. The hotel staff were lovely and efficient. Well done!

Good location for a short/long vacay”

The villa was not really cleaned. The suntan bed was gross.

Clean and big hotel room”

I booked 2single bed room. The room is bigger than my expectation. Bathtub is clean and big. Swimming pool is clean and would recommend to someone who like quiet and undisturbed swim as not much ppl is using the Swimming pool. Very nice place for short gateway

For a quick getaway from the Busyness of the City”

Far away from the rest of the world, Amara is ideal for time to slow down. Almost pristine in its surroundings, with nature all around. However, it is sad to say that its facilities has definitely seen better days. Remember the earlier times when I visited back in 2010. It was so much better maintained. Sadly not this time though. Jacuzzi was under repairs, roof infinity pool definitely needed cleaning, gym equipment were not in good condition, etc. Hope they will improve though...

Nice resort, but needs improvement”

The room is nice. Love the courtyard feels with the jacuzzis. Got the room 763. Its a pretty place. But the room needs better maintenance, the aircon controller wasnt working well, it doesnt work well. Then the courtyard area, the light was spoilt which we called and they did come to fix. Apparently theres suppose to be light in the jacuzzi but there wasnt, we saw the neighbours one. But it was too late to call them to fix. And the jacuzzi wasnt that powerful, the sound was much different then the neighbours. Asked for a late check out, but they said they were pretty filled for check in but the resort looks kind of empty. I think all hotels should actually checked everything should be well working before anyone checks in. Despite the cons, had a great stay. Its still going to be somewhere i want to stay in if i want the resorty out of singapore kind of feels.

friendly staff, good range of shows, good location”

Enjoyable stay as the staff were friendly and helpful in giving suggestions and answering our queries. It was also a short walk from the beach, the bus stops, and various facilities. Jacuzzi and swimming pool were well-maintained.

thank you for upgrading ”

There was an amazingly serious mistake during check in, in form of double check in for same room.. But then the managers were polite and sincerely apologised and also upgraded us to a suite.. So the mistake was long forgotten and me and my wife had a really good time at Amara Sanctuary.

Above average”

In need of repair

Staycation (Courtyard with private Jacuzzi)”

The staffs service could be better and more professional. It’s not very nice while attending to a guest checking in, the staffs talk among themselves. The courtyard suite with private jacuzzi looks wearout and not really well maintain. The jacuzzi area looks a little dirty and old. It’s totally different from what I see from the photos. I can only said cleanliness and maintenance not up to standard. The mini fridge also water leak. The environment is quiet and peaceful. Location is convenient too if don’t mind just a few mins walk to bus stop and about 5-7mins to Imbiah Station. Hope the service can be improved and the suite is more clean and well maintain. Paying $360 per night for the room condition not very worth spend.

Badly maintained facility ”

Entrance of our gate was crowded with workers who were smoking , staff of the hotel also hung around that entrance smoking. Path to the Swimming was filled rubbish . Water bottle floating on the pool . Overall very disappointed

Beautiful colonial style rooms but lack the luxury feel that I expected to have for the price I paid”

Breakfast in room was extremely disappointing for its quality and variety

Dysfunctional jacuzzi for the Courtyard Suite with Private Jacuzzi”

Reflected to the staffs at the hotel thrice that the jacuzzi was not functioning. I was told each time that someone would come and take a look at it, but nobody came at all. Lodged a complain upon checkout, and I was told that the manager would get back to me in a week. It's been a month and nobody has bothered to contact me. Disappointing and underwhelming experience.

Friendly staff, convenient location!”

Service staff were approachable and friendly. Location is great especially if you intend to visit Universal Studios (USS), the SEA aquarium or other attractions. Overall, my partner and I enjoyed our stay and will visit again!

Needs improvement”

The hotel is in need of an upgrade. The facilities show signs of age with creaking floorboards, leaky bathtubs, a dead lizard trapped in the hinges of the shower screen door, flimsy power sockets that looked like they could dislodge from the walls/frame at anytime. Having stayed in multiple hotels in Asia, we weren’t impressed for the price we paid. Service was Just mediocre and we had to make 2 calls before someone came to check on our air conditioner as it wasn’t cold enough. I also had to request for late check out 3 times before they confirmed whether it was possible or not. After shelling out almost sgd400/night for the verandah suite, it’s more than double what We would have paid for say a Japanese hotel as the quality of the rooms and facilities would undoubtedly be better. We would recommend to try out other hotels on Sentosa as the location isn’t fabulous either.

Above average”

The hotel in general is quite serene and nice. However, the service is lukewarm, they do just what you tell them to do. Not the warm service you would expect from a resort. There was a buggy driver who told me "Up to you." which was rude and unwelcoming. The infinity pool was also poorly maintained, there were many tiles which had dropped off and were not replaced. Room facilities was also not good. I booked a 2 bedroom villa and found the water kettle not working, the kitchen tap was also loose.