Acceptable”

Very disappointed with the room. Lights did not work, sink did not drain properly, carpet was so stained we did not want to remove our shoes, tv needed to be fixed twice in one day.

Old and very run down ”

Find another hotel

Mistake”

Dirty, stinky rooms, with malfunctioning electronics and basic attributes, such as door, hair drier, TV, laundromat...

Room was clean. Restaurant food was mediocre pancakes were hard Mac and cheese tasted funny”

Kids really liked the slide and pool and work out room however there aren’t enough treadmills for guests. There is only 2 for all their guests and you are waiting around a lot. Beds were comfortable We had adjoining rooms. One room had a microwave and the other one didn’t. Room was cleaned each day. It was quiet and peaceful. It is about a 10 minute drive to the waterfront. I would stay there again.

Confusing and a shame”

Front desk staff were great, quick check in, polite and friendly. The pool staff need lessons in customer service and common sense. They say the pool is open until 10:00 pm for kids under 16.... but they close the slide at 9:54 pm and then make it verbally known that even though at this point there are no adults all kids have to leave. It's adult swim time. This I totally understand but there are no adults anywhere and the pool was completely empty after the kids and their parents were rushed out of the area. It looked like there were after work plans that would work a lot better if they could close up early and get to the party. Other hotels use common sense in a situation like this and look like heroes. Maybe next time you can do the right thing. Most pools which advertise largest indoor water park in Kingston do not do this for the adults.

Exceptional”

Nice, friendly staff. The room was clean and the location was central to everywhere we were visiting. I'd stay here again.

3 night stay in the Ambassador Suite”

Clean, comfortable, and spacious rooms. Great staff, and overall good value for the money.

Exceptional”

Quietness. Staff very friendly

Overpriced”

Pros: Kids love the water slide and the pool. Cons: No microwave in the room, no complimentary breakfast, seriously overpriced.

Very slow Wi-Fi ”

Wi-Fi was annoyingly slow and kept dropping. The first floor carpets need replacing...smells awful. The smoke detector in our room kept going off because if the humidity...no bathroom fan. The whirlpool needs refinishing to cover the chipped paint. Hot tub is broken...water fountain is broken. Not worth the price.

Exceptional”

Excellent customer service.

Expensive and stingy smell lobbies ”

Staff nice. Room was nice. Smelly Libby's. Expensive for this area as no breakfast was included. Swimming pool remained closed. Staff was friendly. Carpets should be changed. Rooms were too small.

Lied about water slide being open”

Only reason we booked was for water slide. Called before booking and told it was open. Got there and it wasn’t. Many other guests said same thing. Lied to get business

Mac and Cheese is the Best”

 Had a pleasure stay in the hotel. The complimentary shampoo, conditioner, soap and lotion are all so good. Regular size blow dryer. Nice and comfy bed. Adequate lights. Bacon Mac and Cheese is the best M&C I've had by far! Please don't change the recipe, people will be coming back for that. Your gravy on your poutine is also good!!!!!!

rooms ”

If you are staying i would rent a king size bed. The rooms are nicer and it has a better view.

Very good”

it was amusing for my familly

Generally quite pleased”

I stayed at the Ambassador with my daughter last weekend and had a lovely time. I generally had a great time but thought the place looked tired and older, the pool had no working whirlpools, the heating on the slide pool wasn't working, the stairs up the pool slide looked yucky, the tub in my room could use fresh caulking, a light wasn't working in our room (but was quickly fixed), just in general I guess I expected more for my money but we would still return again if we needed to. The staff were very friendly.

Acceptable”

No maintenance to help us and the front desk is rude when we asked for help

resreved for 5 peeople”

I reserved for 5 people but there were only two bed in the room. Hotel said that they can not add any sofa or bed to room.

Good value for money”

Unexpected one night trip, trying to keep expenses low. This hotel is a very good choice for the basics and suspect if you're bringing the kids an excellent choice as they have pool and other water features. On the down side, room was small, no view, and we had trouble w/ the internet which we did not bother to check on. On the plus side - room was clean, staff friendly and helpful, nice toiletries, great mattress, and there was no disturbing noise and we were near the elevator. I had a good night's sleep which I often have difficulty with the first night. We did not take advantage of restaurant but that's another nice thing about the place. I would have preferred to stay in downtown Kingston, but for our trip, this place met the need and we were very pleased.