Anantara Chiang Mai Resort

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Exceptional9.1
Based on1288reviews
Anantara Chiang Mai Resort
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9.2 Exceptional location
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9.2Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

  • Room service [24-hour]

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Nearest essentials

  • Airports
    • 4.5 km
    • Chiang Mai International Airport (CNX) - Chiang Mai
    • 77 km
    • Lampang Airport (LPT) - Lampang
  • Bus and rail stations
    • 1.4 km
    • Chiang Mai Railway Station
  • Hospital or clinic
    • 650 meters
    • Nakornping Hospital
  • Pharmacy
    • 400 meters
    • Pharmacy
  • Convenience store
    • 150 meters
    • 7 Eleven
  • Cash withdrawal
    • 200 meters
    • ATM

More about Anantara Chiang Mai Resort

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Verified traveler reviews

Verified traveler reviews

Agoda Reviews (1288)
Booking.com Reviews (238)

9.1

Filter by traveler type
Exceptional
  • Cleanliness 9.5
  • Facilities 9.4
  • Location 9.2
  • Room comfort and quality 9.4
  • Service 9.3
  • Value for money 8.7
  • Food and dining 8.8
Excellent
  • Cleanliness 9.1
  • Facilities 9.7
  • Location 9.1
  • Room comfort and quality 8.9
  • Service 8.8
  • Value for money 8.1
  • Food and dining 8.4
Exceptional
  • Cleanliness 9.5
  • Facilities 9.5
  • Location 9.2
  • Room comfort and quality 9.4
  • Service 9.3
  • Value for money 8.7
  • Food and dining 8.8
Exceptional
  • Cleanliness 9.4
  • Facilities 8.8
  • Location 9.2
  • Room comfort and quality 9.4
  • Service 9.2
  • Value for money 8.6
  • Food and dining 8.9
Exceptional
  • Cleanliness 9.5
  • Facilities 9.4
  • Location 9.3
  • Room comfort and quality 9.3
  • Service 9.2
  • Value for money 8.6
  • Food and dining 8.6
Exceptional
  • Cleanliness 9.7
  • Facilities 9.4
  • Location 9.4
  • Room comfort and quality 9.6
  • Service 9.4
  • Value for money 8.8
  • Food and dining 8.9
Exceptional
  • Cleanliness 9.5
  • Facilities 8.0
  • Location 9.2
  • Room comfort and quality 9.5
  • Service 9.3
  • Value for money 8.8
  • Food and dining 8.7
Provided by verified guests of Agoda
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9.6
Hilven from Portugal
Couple
Stayed 5 nights in April 2017
Friendly staff and nice hotel”
The front desk staff are always very helpful and friendly, they spent much time show us around the room, and they are very considerate and helpful. We mis-pressed the do not disturb button one day, they just left a slip telling us they didnt come to clean the room, and once we are back, they immediately called and offered room making service to us. They paid much attention to details, we didnt tell them the last day is the birthday of my friend, they know it by themselves and gave us great surprize when we were back. They are really nice, the design is one of the best in Chiangmai, and we will definitely recommend and will come back. Our great thanks to 'Tong', she is always very friendly and helpful. :)
Reviewed May 03, 2017
Dear Hilven Greetings from Anantara Chiang Mai Resort and thank you for sharing wonderful review on Agoda. There is no doubt that the resort is well recognised internationally due to it's stunning architecture as well as it's personalised service. Needless to say, we are incredibly proud of the team here and their capacity to continually impress. Thank you to recognize the effort of our staff by mentioned Tong by named which I shall certainly pass on your feedback to them. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager
Responded May 04, 2017
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9.6
WISH from Thailand
Couple
Deluxe
Stayed 1 night in April 2017
Like home”
Great place to stay and relax.
Reviewed April 11, 2017
Dear WISH Greetings from Anantara Chiang Mai Resort and thank you for your great review on Agoda. We are delighted to know you had a relaxing time with us and we appreciate your nice compliments on our hotel. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager
Responded April 12, 2017
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9.2
Goesta from Germany
Family with young children
Deluxe River View Room
Stayed 2 nights in October 2016
Simply beautiful”
It is a really beautiful hotel. We loved it start to finish. Starting from the breakfast next to the river, the dip in the pool, the massage in the spa and then chilling in the secret service headquarter (ask the hotel what that means).
Reviewed April 04, 2017
Dear Goesta Greetings from Anantara Chiang Mai Resort and thank you for beautiful review on Agoda. It is a pleasure to hear about your amazing story with us. Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. Inspiration is a key hallmark of the Anantara brand, and we love to hear the things we are doing exceptionally well, so that we can build on the experiences we offer and make them even more amazing. It’s also crucial to know what matters to our guests the most, and we truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager
Responded April 05, 2017
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8.0
aznan from Singapore
Couple
Deluxe River View Room
Stayed 2 nights in March 2017
Very nice, with hiccups”
The stay started off with an upgrade as the river view suites were overbooked (?). This eventually had some repercussions as the noise proofing of the suites left much to be desired. Traffic noise and loud conversations carried easily into the room at unfortunate hours of the night. Having said that however, the Anantara is situated very nicely on the banks of the Ping River, giving a lovely open view. My companion cut her foot (albeit a very small nick) on a loose floor board in the room. We had returned to the room, mid-afternoon, the first day to find the room unmade. Some mis-communication causing repeated request and such. The spa treatments were nice if requiring a bit more finesse in how the client is handled. The quality of the food however is exceptional and every meal an experience. The staff too are very attentive and do try their very best to meet expectations. I gauge the the rating of a property by my likelihood of a revisit. Anantara has me sitting on the fence in this respect. If i do return there will be certain requirements such as room selection away from lift lobbies and such.
Reviewed March 18, 2017
Dear aznan Greetings from Anantara Chiang Mai Resort and thank you for sharing constructive review during your recent experience with us. On behalf of our team members, I hope you will accept our deepest apologies for any inconvenience or dissatisfaction you experienced during your stay. Please let me express my deepest concern regarding to in room experienced with us. Rest assured that the safety and comfort of our guests is of the utmost importance,and our team follows strict the procedures at all times. I do hope that you will return to our resort so that we can provide you with a satisfying and enjoyable stay, once again,I apologise deeply that you did not receive the attention you deserved and I look forward to arrange a wonderful stay for you. Yours sincerely, Syahreza Ishwara General Manager
Responded March 23, 2017
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7.6
WAN from Hong Kong
Couple
Deluxe
Stayed 3 nights in February 2017
Service need improve not worth for this price! ”
The location and hotel view are quite wonderful. But the service still need to improve. Such as misspelling my surname, the remote control throw on the floor. The bath room very dirt and many mosquito. Overall not meet the 5 stars hotel service.
Reviewed March 02, 2017
Dear Ms. CHEUNG Greetings from Anantara Chiang Mai Resort and thank you for sharing constructive review on Agoda. Please accept my sincere apologize for any inconvenience you caused. Rest assured that I will investigate your feedback and taken any necessary action to improve our service and product offering. On a positive note I am delighted to hear that you appreciate our location and hotel atmosphere. Once again, I sincerely apologise that you did not receive the attention you deserved and I look forward to personally arranging a wonderful experience for you. Best regards, Syahreza Ishwara General Manager
Responded March 15, 2017
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9.6
kun from China
Solo traveler
Deluxe
Stayed 1 night in February 2017
One of the best hotels in Chiang Mai, probably in Thailand”
As an expat, I have stayed numerous luxrious hotels in different places in Thailand, this one is absolutely one of best. Hotel architecture is a masterpiece in terms of design. Services are very outstanding, especially the check in and check out processes are very smooth, pleasant and efficient. Located right at the riverside with a nice chilling view of Chiang Mai iconic iron bridge. Breakfast variety is a bit limited, but still acceptable.
Reviewed February 14, 2017
Dear kun, Greetings from Anantara Chiang Mai Resort and thank you for sharing kind review on Agoda during your recent experienced with us. There is no doubt that the resort is well recognised internationally due to it's stunning architecture as well as it's personalised service. Needless to say, we are incredibly proud of the team here and their capacity to continually impress. I will certainly discuss your feedback regarding variety of breakfast with the team as we are indeed currently reviewing all areas to see where we can lift to even higher levels. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager
Responded March 15, 2017
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9.2
Leslie from Singapore
Family with teens
Kasara Suite
Stayed 4 nights in January 2017
Good Location, nice breakfast”
Excellent staff
Reviewed February 02, 2017
Dear Foo Greetings from Anantara Chiang Mai Resort and thank you for sharing kind review on Agoda. On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such glowing praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. We look forward to welcoming you again for another memorable stay in Chiang Mai. Yours sincerely, Syahreza Ishwara General Manager
Responded March 15, 2017
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4.0
Seok from Malaysia
Solo traveler
Deluxe
Stayed 2 nights in January 2017
Poor Service”
Check in for 2 nights, by 3++pm my room was still not clean. Need to call the front deck to check what happens. Send 3 staffs to clean and cleaning was not well done...took away the floor mate and was not replace with a fresh one. It's understandable that the towels was not change cos I did not use their towels accept the hand towel. Toiletries was not replenished. It's kind of funny, the room was not clean but they change the fruits on the table when I came in before the cleaning. For a 4.7 star hotel, I'm very very disappointed.
Reviewed January 16, 2017
Dear Chee Greetings from Anantara Chiang Mai Resort and thank you for constructive review on Agoda. On behalf of all our team members I would like to apologise for any inconvenience or dissatisfaction you experienced during your stay with us. Guest satisfaction is of the utmost importance to us and our aim is not only to meet our discerning guests’ expectations but to exceed them, and as such we are constantly striving to improve the experiences and services we offer. I sincerely appreciate your feedback and please rest assured that I am personally investigating and taking action on all of the matters you raised, so as to improve our services to suit the high standards befitting our valued guests. Once again, I apologise deeply that you did not receive the attention you deserved and I look forward to personally arranging a wonderful experience for you. Yours faithfully, Syahreza Ishwara General Manager
Responded March 15, 2017
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8.4
Wing from Hong Kong
Group
Deluxe
Stayed 2 nights in January 2017
Like the design of the hotel”
The design of the hotel is really good, but our dinner at the 1921 restaurant is not up to our expectation, maybe we ordered the wrong food
Reviewed January 14, 2017
Dear Choi Greetings from Anantara Chiang Mai Resort and thank you for sharing kind review on Agoda. There is no doubt that the resort is well recognised internationally due to it's stunning architecture as well as it's personalised service. However please accept my sincere apologize for any inconvenience you caused. I will certainly discuss your feedback with the team as we are indeed currently reviewing all areas to see where we can lift to even higher levels. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat and look forward to personally arranging a wonderful experience for you. Yours sincerely, Syahreza Ishwara General Manager
Responded March 15, 2017
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10.0
Patrick from United States
Couple
Deluxe
Stayed 3 nights in December 2016
Relaxation and indulgent”
You won't find any negatived
Reviewed December 10, 2016
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