Great apartment with nearby attractions”

We stayed in a 2 room apartment. Newly renovated with very nice interior decoration. All rooms are air conditioned. Nice and cool. Bathrooms are clean with rain shower, but pressure was slow. Had some toiletries supplied. Has a kitchen with fridge and water pot but no microwave. No utensils as well, so bring your own plates, cups, forks and spoons. The TV has movie and cartoon channels. The pool is basic but enough for the kids to enjoy and the breakfast buffet is affordable but with limited choices. The beach is a walk away with nearby food stalls. The beach is clean and not crowded and a walking distance to teluk kemang tourist area. Our family enjoyed this hotel. Highly recommended.

Value for money”

The 2 bedroom apartment I booked was very spacious and newly renovated. It's located not too far from the town so food was no issue. However, for an apartment there was not a plate, fork, spoon or kitchen utensil in sight except for 4 drinking mugs. Perhaps the management is worried about damage or loss but guests have to leave a deposit of RM50 at the reception upon check-in which I think should be used to ensure nothing is damaged or taken away upon check out. There's no wifi in the rooms which is a surprise in this time and age. There's a notice at the lift which says swimmers should be appropriately dressed in the pool. May I know whether going into the pool fully dressed and with headscarf (not in swimming costume) is considered being appropriately dressed for swimming? If not, then please instruct your staff to remind swimmers about the code of dressing for the swimming pool!

CLEANLINESS”

1) The linen please wash properly, got blood stained. 2) The fridge odour got fishy smell. 3) Clog shower. 4) Unorganized breakfast. however in the bright side 1) very spacious for a big size family 2) very responsive receptionist 3) please book parking also 4) easy check in and check out

Recommended for family vacation! ”

The apartment was newly renovated. We stayed here before, as usual it's really comfartable stay for those who bring child. Suitable for family. Many facilities provided but I think they should regularly check on the swimming pool area. It's quite dirty. The only make me frustrated is the front desk. We came sharp at 3pm but my room is not ready. We rent 2 units and already informed that we requested same floor and they said no problem but when we check-in, the other room already check-in by some one. Like seriously? I think because during my check-in there's a lot guest came in to check-in too. So, they a bit clumsy to handle the floor. I saw one of the staff (male) being so rude to the guest. Luckly it wasn't me. When I called FO from my room asking for WIFI password, he said "sorry we don't have WIFI, you should use your own DATA". so rude. YOU SHOULD IMPROVE AND LEARN HOW TO BE GOOD CUSTOMER SERVICES IF YOU ARE WORKING IN FRONT LINE DEPARTMENT.

Family vacation”

Nice place and lots of activities to do

Honest Housekeeping & helpful staff”

My husband left his ring in the drawer. i emailed & contacted the front desk. Less than an hour received reply from the resort that the ring is with them. Was really thankful that the they responded very fast. Thanks to the housekeeping team also who found it. Thank you to the house keeping & staff for the help

Understand the Customer Needs”

As I was experience botheration while booking which cause by the Agoda Supplier, the hotel truly understand my situation by upgrading my room and trying their best to understand my difficulties late at night. Congrats Ancasa Residences PD!

Excellent for all except for parking”

The unit apartment is newly renovated which is very comfy to stay. I am very happy with the unit with facing beach as per inrequested. I stayed during CNY break and the hardest issue i faced is seaching for the parking. Understand limited parking but at least the management should relook how to smpoth the trafic. Another area to improve is lift which already ages without sensor and small space. With condition of my father that using wheel chair, could be valid reason to just stay at apartment rather than visit nearby places.

Not an enjoyable stay”

First, the receptionist was rude & was not even trying to fulfil our request regarding the room we requested which was premier deluxe queen bed. We were given 2 single bed instead & with 2 young children this was not ideal for us. I know it subject to availability but we arrived at 1pm to check in so they should have book 1 room for us instead hotel management was busy entertaining Mara guests which arrived very much later than we did. Government or non government should be treated equally. Very disappointed. Second, the room was covered with sand, we had to call for the housekeeping to sweep the entire room again. Third, the drain in the bathroom floor was clogged. Fourth, the swimming pool was dirty. Fifth, there was not a lot of parking available. If you're looking to get away at a relax & private hotel this hotel is not it, as they host a lot of event mostly government event. Sixth, most of the facilities are outdated or need repairing except for the room. The room was quite nice actually.

Bad Management”

Management - No consideration. Reach the hotel around 2 and politely ask if we can check in earlier but being told that we need to pay for check in before 3pm! Room - Spacious but not so clean, full bird droppings on toilet windows. Sink with no opening tab.

Nice view & spacious room but maybe this will be last stay at this property ”

Pros : Spacious apartment and luckily I get a high level apartment the had a nice view. Cons : I was travelling with my whole family and booked 2 apartment, 1 apartments with 2 room n another with 3 room, it’s was our intention to check in late around 4 so that both of our apartment are ready when we arrived but unfortunately upon check in only 1 room with 2 room is ready and the other room still not ready, so the receptionist just pass us the key and she told us it will be ready in juz a minute because the house keeping are cleaning the room so we go upstairs and wait at the other room but since the receptionist told us that it won’t been take a long time so we agree to stay in other room for a while, but unfortunately we had to wait more than 30 minutes

Above average”

Rooms were dirty. sands on the floor when we checked in.breakfast was poor.on our last night stay,got outdoor event,so noisy n loud with people karaoke.eh halo,outdoor event no prob,but adjust the speaker la,so that only people at the event hear everything,not all 3 block,obviously we didnt involve,it was at night mind u until 11pm plus.we sacrifice our sleep,for ur other customer,so then who r we la?not ur customer ke?

Above average”

Pros: Near to beach, the room is clean. Cons: fridge not working, swimming pool water looks not very clean, cannot do any cooking as no any utensils provided, only one room with fan, the other two rooms without fan

ok”

parking susah

Great Location and Value for Money”

We went as a big family inclusive of old and younglings. (wheelchair and crutches). The staffs were very friendly and caring. We booked 2 apartments with 3 bedrooms and they were able to find both apartments close to each other and sea view for us, despite earlier it was mentioned that it would be subject to availability as it was the school holidays and we only booked 4 days earlier..Yeay!.. The view from the room was magnificent it was also convenient to reach the beach. Though the onset is seen as old , the room facilities had some refurbishments done to make it look more modern. The apartments were spacious and really good for family with kids. They also had ramp for wheelchairs. The breakfast was simple and sufficient. The room service foods were also not bad. There were lots of restaurants around the vicinity. They also had a beautiful Bali style garden! Really Great Location & Value for Money! Wishlist for apartments: Wifi & BellService for luggage transport.

Everything ok but please make sure all room ready by 3pm... ”

Great room after renovation.. unfortunately from 4 room i've book only 2 was clean another 2 room was not ready and mess.. and very long time we have to wait for check.in.. the fourth room get the key around 5pm..

Big apartment & worth of your money”

Good place for family bonding, nice view, good location, nice beach with clear water, yummy breakfast, nice pool. Except the room quite smelly... smell like cockroaches... one room without lamp, the kitchen sink tap already loose... the master bedroom’s toilet cannot use as no water heater... as on it, it cause electric trip...

Excellent”

Apartment big enough for our big family. Easy access to Pantai Teluk Kemang Only apartment lift so slow and waited long if all family check out one time.

Average”

The pros: 1. Walking distance to Teluk Kemang beach about 50M.. 2. The apartment is pretty huge and newly renovated. 3. Freindly reception. The cons: 1. Common area is dirty. 2. The building & facilities are not well maintain.

Comfortable place for family”

The apartment we stayed in block C was updated and clean. The apartment was spacious and the amenities were adequate to make our stay comfortable. The children enjoyed both the beach and the pool. Very near to the beach. Maybe coming back soon