Angsana Bintan
Angsana Bintan
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"Hotel had good food, clean rooms and friendly staff."

Dan

|

May 14, 2018

Island Chill Room - Bed Angsana Bintan
Island Chill Room - Bed
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Interior view Angsana Bintan
Interior view
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Interior view Angsana Bintan
Interior view
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Beach Angsana Bintan
Beach
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See map Angsana Bintan
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Excellent
Location
8.3
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What guests are saying:
It was a great stay at Angsana Bintan. Will definitely stay again in our future visit in Bintan.
Riska from Indonesia
Family with young children
We had a very enjoyable 3D2N stay at Angsana. The facilities are nice (pool, beach, beach club, golf course, restaurants), the room was clean and had everything thats needed. I would go back.
Julien from Singapore
Couple
We had a wonderful holiday at Angsana. We were visiting to participate in the Triathlon. The hotel worked well with the event staff and there was great movement back and forth from the event lines. Hotel had good food, clean rooms and friendly staff.
Dan from Indonesia
Couple
Nice breakfast and pool area. Lots of mosquito around :(. The beach unfortunately had jelly fish and tar balls during our stay, so beware. Having meal at the resort is quite expensive, consider going somewhere else in town to pay much less.
Enrico from Singapore
Couple
Amazing hospitality - 5 stars to the staff! Complimentary breakfast was good and we tried dinner at The Cove (western) which was good (fine dining style) but a bit pricey. Numerous activities available at the marine centre. Overall a great stay.
Nishat from India
Couple
Very good
From 1917 reviewsSee what guests said
7.8
/
10
Excellent service
8.3
Recommended by 86% of guests
Value for money7.0
Nearest airportHang Nadim Airport (BTH) - Indonesia
Distance to airport26.5 km
  • Private beach

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
9 travelers are looking at this property right nowBook now before it's too late!
Island Family Suite
Island Family Suite
...
  • Room size: 275 m²/2960 ft²
  • Garden view
  • 2 single beds and 1 queen b...
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Island Suite
Island Suite
...
  • Room size: 76 m²/818 ft²
  • Partial sea view
  • 1 queen bed
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Sea Breeze Room with Twin Bed
Sea Breeze Room with Twin Bed
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  • Room size: 41 m²/441 ft²
  • Partial sea view
  • 2 single beds
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Sea Breeze Room with Queen Bed
Sea Breeze Room with Queen Bed
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  • Room size: 33 m²/355 ft²
  • Partial sea view
  • 1 queen bed
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Island Chill Room
Island Chill Room
...
  • Room size: 33 m²/355 ft²
  • Partial sea view
  • 2 single beds
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Double Deluxe
Double Deluxe
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  • Balcony/terrace
  • Bathtub
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Twin Deluxe
Twin Deluxe
...
  • Balcony/terrace
  • Bathtub
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Islands Chill Room Breakfast Included
Islands Chill Room Breakfast Included
...
  • Balcony/terrace
  • Bathtub
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Double room - De Luxe
Double room - De Luxe
...
  • Balcony/terrace
  • Bathtub
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Twin room - De Luxe
Twin room - De Luxe
...
  • Balcony/terrace
  • Bathtub
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Have a question for Angsana Bintan?

What people love about the property

  • "The place is beautiful and is managed by courteous staff."

    Manisha

    |

    March 8, 2018

  • "Excellent golfcourse with some spectacular views."

    Margaret

    |

    January 18, 2018

  • "Staff were so kind and helpful making us happy throughout."

    Ayse

    |

    January 15, 2018

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More about Angsana Bintan

More about Angsana Bintan

"Was a great stay and our children had a fantastic time."

Stuart

|

April 5, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Amazing hospitality - 5 stars to the staff!"

Nishat F.

|

May 2, 2018

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Property's guest policies

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Some helpful facts

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Announcements

Land transfer from the Bintan Ferry Terminal is approximately 15-minute drive to the resort. The hotel provides a return shuttle coach transfer between Bintan Ferry Terminal and the resort. Please advise the hotel your ferry arrival time.

Real reviews from real guests

Agoda Reviews (1917)Booking.com Reviews (943)
7.8
/
10
Cleanliness7.9
Facilities7.8
Location8.3
Room comfort and quality8.1
Service8.3
Value for money7.0
Provided by verified guests of Agoda
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Showing 1577 verified guest comments
12345
7.6
Very good
Bella from Singapore
Couple
Sea Breeze Room with Queen Bed
Stayed 3 nights in May 2018
Value for money in resort complex”
Relaxing holiday without breaking your piggy bank too much :)
Reviewed November 13, 2018
2.8
Soon from Singapore
Family with young children
Sea Breeze Room with Twin Bed
Stayed 3 nights in November 2018
Very disappointing stay and don't command the brand”
Although marketed as Bayan tree Sister company, the standard is worse than a 1-star hotel. I paid substantially more for the Sea Breeze room, but my room was almost identical to the Island chill room. When confronted why no sofa bed in my room as marketed in booking.com and the room size, they just ignored. Both hotel and duty manager are totally not trained in complains and service recovery. Food was average with exceptionally ridiculous price. Lots of hazards for young kids and very accident prone for their design of lobby for check in.
Reviewed November 08, 2018
9.2
Exceptional
Anton from Singapore
Family with young children
Double Deluxe
Stayed 2 nights in October 2018
Fantastic place, but small room”
The location of this place is just fantastic. Very peaceful and beautiful setting. The beach feels private with not to many people. Food was really good and the staff was always friendly and helpful. The only downside was that the room that we booked was very small with a not so good air condition.
Reviewed November 08, 2018
5.6
Carlos from Australia
Family with young children
Island Family Suite
Stayed 2 nights in October 2018
Very dissapointing”
Facilities are tired and in the process of upgrading - be prepared to deal with construction noise, paint smells and other inconveniences. Beach is very polluted from passing shipping - blobs of tar in the water and dirty sand. Not recommended
Reviewed October 25, 2018
5.6
Franky from Hong Kong
Family with young children
Island Family Suite
Stayed 2 nights in October 2018
Above average”
Services in restaurants is bad. Toilets hygiene in public area are bad
Reviewed October 18, 2018
5.2
Hajar from Singapore
Family with young children
Island Family Suite
Stayed 1 night in December 2017
Above average”
A very tired looking room and must smell.
Reviewed October 18, 2018
8.0
Excellent
Mei from China
Family with young children
Island Family Suite
Stayed 2 nights in October 2018
relax”
Our stay was very relaxing.
Reviewed October 14, 2018
Dear Mei, Thank you for your comment. Indeed being surrounded by a tropical rainforest with a stunning view of the ocean we offer the luxury of time and space to contemplate the nature. I am glad to know that you had a relaxing experience doing so with us. I look forward to having you stay with us again in the future. Sincerely, Nicolas B. Hotel Manager
Responded October 23, 2018
Angsana Bintan
7.6
Very good
Andrea
Couple
Island Chill Room
Stayed 2 nights in October 2018
Very nice set-up, but all a bit worn”
The set up with the private beach and pool and beach is beautiful. The gym is also nice with all the necessary equipment and cool towels. Spa is equally nicely set up and offers a variety of treatments. I also liked the beach bar. Staff were really friendly and helpful. My main disappointment were the rooms. They are in urgent need of renovation. They look worn with scratches in wood, dirty lampshades and mould in bathroom. For the price I would expected much more. I was also disappointed with the vegetarian options at breakfast and that the food was hardly ever refilled when empty even one hour before the breakfast closed. One had to go an request everything individually or nothing happened.
Reviewed October 09, 2018
9.6
Exceptional
DAEHYUN from Singapore
Couple
Twin Superior
Stayed 3 nights in September 2018
Staff”
Staff are very kind and well trained
Reviewed October 05, 2018
Dear DAEHYUN, It delights me to know that we have delivered an excellent service during your stay here. I am glad to learn that our outstanding genuine hospitality toppled with unique surrounding of rainforest and sea had made a truly memorable stay for you. Your comment on our associate is highly appreciated. Let me assure you that your compliment will be shared with the team. Thank you for staying in Angsana Bintan and I would like to invite you to return to our beautiful resort for another memorable holiday. Sincerely, Nicolas B. Hotel Manager
Responded October 23, 2018
Angsana Bintan
9.6
Exceptional
Leanne from Australia
Family with teens
Island Family Suite
Stayed 4 nights in September 2018
Exceptional”
We had a fabulous time as the Angsana and felt very relaxed by the time we left. The Saturday night beach BBQ was great. My husband and son also went snorkeling while we were there and had a great experience. Our Island Family Suite was extremely spacious and well appointed .
Reviewed October 04, 2018
Dear Leanne, I am glad to note that we had successfully delivered a relaxing experience to you. Thank you for your gracious mentions on our BBQ buffet and facilities as well as the activities. Please do plan for a return visit and I look forward to welcoming you back to Angsana Bintan for another amazing experience. Sincerely, Nicolas B. Hotel Manager
Responded October 23, 2018
Angsana Bintan
9.6
Exceptional
Manushree from India
Group
Island Chill Room
Stayed 2 nights in September 2018
We had an excellent stay. The staff was courteous and helpful.”
This place really made our stay delightful and fun. We were all four girls and we thoroughly enjoyed our stay.
Reviewed October 03, 2018
Dear Manushre, Thank you for your time of posting your experience here at Angsana Bintan. It goes without saying that I am delighted to read that you enjoyed your stay in the unique nature setting of our Hotel. We always endeavor of personalizing everyone’s stay, creating experiences rather than providing a service only. I am glad we have succeeded and hope to welcome you back some time soon. Sincerely, Nicolas B. Hotel Manager
Responded October 23, 2018
Angsana Bintan
9.2
Exceptional
Matthew from Singapore
Family with teens
Sea Breeze Room with Queen Bed
Stayed 1 night in September 2018
Another great stay at Angsana”
Have stayed several times at the Angsana. Staff were great as always and were able to accommodate an early check in for us, so that our son (a toddler) could get his afternoon nap in the room. Pool area is nice and the beach bar is being expanded and upgraded (some small building work ongoing but this didn't impact our stay). The only downside I would say is, since the cheaper Cassia accommodation opened on the same complex and can share them, things like loungers on the beach/pool were hard to come by.
Reviewed September 27, 2018
Dear Matthew, Thank you very much for coming back to our beautiful resort for another stay. I am truly pleased to hear that we were able to create the true Angsana experience to you during your stay. Your gracious comment is what motivates us to strive for excellence in delivering our best service to the guests. As your feedback regarding beach sun lounger has been shared with concerned Head of Department for follow up and necessary action. Once again, thank you for being our most loyal guest and my team and I are looking forward to taking care of you in the near future. Sincerely, Nicolas B. Hotel Manager
Responded October 23, 2018
Angsana Bintan
10.0
Exceptional
Xin from Singapore
Couple
Island Chill Room
Stayed 2 nights in September 2018
friendly and welcoming staff”
great job to the team at angsana, always carried a smile and ready to help
Reviewed September 24, 2018
Dear Xin, I am truly happy to hear that our exceptional service had created a memorable stay for you. Thank you for your gracious comment on the team; I am glad that we had fully met your expectations. Last but certainly not the least I look forward to welcoming you once again to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager
Responded October 03, 2018
Angsana Bintan
8.0
Excellent
Hans from Singapore
Family with young children
Island Suite
Stayed 1 night in May 2018
Pleasant stay”
A bit pricey considering this is Indonesia, but we had a nice stay. Lovely staff, relaxing pool. Only issues we encountered was that all the restaurants closed for some reason and the only option offered was a BBQ buffet, which we did not fancy with vegetarians in our party. Ended up with mediocre roomservice food in our rooms, which was not what we had hoped for. Not sure why everything was closed up, hopefully this is an exception.
Reviewed September 10, 2018
10.0
Exceptional
Leon from Singapore
Couple
Sea Breeze Room with Queen Bed
Stayed 1 night in September 2018
Best service ”
great location, no.1 service, clean beach and clear water, got a free upgrade to island suite. I will be back again 100% recommended
Reviewed September 04, 2018
8.0
Excellent
Yew from Singapore
Family with teens
Island Chill Room
Stayed 2 nights in August 2018
Expensive normal food.”
Room nice & clean, old TV and poor quality movie and sound effect, didnt enjoy TV while raining one day and we couldnt leave room for swim. Good private beach, clean and safe. Staff service are 50-50, not consistent. Xana Beach Club is nice for dinner, seems only here the service is more consistent, staff are knowledgable and attentive, so we went on both nights while staying at Angsana. Lotus Cafe service is so-so, staff are "trainee" standard except the Manager, the staff will try their best to deliver when you have request but lack "experience" for things to get done- like we have to ask for a missing fork and then there was no more sugar for our drinks etc, very basic things can be tiring to keep asking. food not up to mark for the price we are paying.
Reviewed August 28, 2018
Dear Yew, Thank you very much for your review. I am happy that Xana Beach Club restaurant did excellent in meeting your expectation. I am pleased to let you know that I have shared your compliment towards the restaurant team on our notice board. Your feedback on the inconsistency at our service delivery has been taken very serious as well as on the TV issues. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. As your comment regarding our food quality and price has been highlighted during our meeting. Let me assure you that we are trying our upmost to find other solutions to get better quality products at reduced prices and that any savings will reflect in our prices. Let me assure you that your experience is not reflective of our normal standard and it my sincere hope that we can welcome you back and restore your trust into us. Sincerely, Nicolas B. Hotel Manager
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Angsana Bintan
8.8
Excellent
Charles from United States
Couple
Sea Breeze Room with Queen Bed
Stayed 2 nights in August 2018
Good value, excellent service”
The staff at Angsana is what makes it great. They were friendly and were always willing to assist. The breakfast buffet has a good combination of local and western menus, while the lunch A la Carte menu is somewhat overpriced, even by Western standards. Dinner is usually a themed outdoors all-you-can-eat buffet with lots of grilled delicacies. Other nearby dining options are at the more casual Cassia eatery or at the more expensive Banyan Tree restaurants. All three hotels belong to the same hotel group, and are within walking distance along the beach. The spa services were great and of expected Banyan Tree quality, although not cheap since it is priced only slightly lower than Singaporean or Western prices. The best deals are the ones being promoted, and be aware that if the services do not specify "nett", there is an additional 21% applied for service tax and fees. Overall, Angsana provides a good value getaway, with great services from a group of friendly staff members.
Reviewed August 27, 2018
Dear Charles, It delights me to know that we have delivered an excellent service during your stay here. I am glad to learn that our outstanding genuine hospitality toppled with unique surrounding of rainforest and sea had made a truly memorable stay for you. Thank you very much for pointing out the goods and the greats. It is lovely to learn how our award-winning Spa had exceeded your expectations once again. Please do plan for a return visit and I look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Nicolas B. Hotel Manager
Responded September 07, 2018
Angsana Bintan
7.6
Very good
Antony from Singapore
Solo traveler
Sea Breeze Room with Queen Bed
Stayed 3 nights in August 2018
Very good”
Great Golf course
Reviewed August 26, 2018
Dear Antony, Thank you so much for this wonderful review and for staying with us and I look forward to having you back in Angsana Bintan soon. Sincerely, Nicolas B. Hotel Manager
Responded September 07, 2018
Angsana Bintan
9.2
Exceptional
Stefanus from Indonesia
Business traveler
Island Chill Room
Stayed 1 night in August 2018
Exceptional”
Good acomodation if you join sports event in Bintan
Reviewed August 20, 2018
Dear Stefanus, Thank you for taking time to share these comments. I am glad that we were able to live up to your expectations and that you have had a pleasant stay. I look forward to welcoming you back to Angsana Bintan for another getaway. Sincerely, Nicolas B. Hotel Manager
Responded September 07, 2018
Angsana Bintan
9.6
Exceptional
Swen from Singapore
Family with teens
Sea Breeze Room with Queen Bed
Stayed 3 nights in August 2018
Great resort but expensive Food and beverage ”
Improvements : more sun beds needed - we traveled during international school holiday period and hardly got a sun bed after 10 am. water sports and land activities too expensive - same as F&B (its Indonesia and not Singapore !) Positiv: very friendly staff all over, Golf Course just close by, very clean facilities and beach (regular spraying, therefore almost no Sandflies)
Reviewed August 19, 2018
Dear Swen, Thank you for your feedback. It is lovely to know that you are impressed our staff’s friendliness and unique surrounding. As you would have noted during your stay, our hotel runs at a very high occupancy during International school holiday and therefore, the pool side and beach are normally very busy places during these days. We have a lot of sun loungers for a hotel with 113 guest rooms. In case a guest requires one and is unable to get one as all available loungers are occupied, our pool attendants would be more than happy to assist you find one. Next time, please let us know when you encounter such an issue so that we can provide you with the solution while you are here. Meanwhile, I am making sure that your comment on the prices is taken into account when we review our pricing structure. We would be delighted to be of service to you again in the future and I look forward to welcoming you back. Sincerely, Nicolas B. Hotel Manager
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Angsana Bintan
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