Key collection is done at the reception of Apartamentos Fayna (Pedro Barbas, 5), 100 metres away.
Guests can collect their keys from 9:00 to 14.30 and 17:00 to 21:00, and must confirm their time of arrival at least 24 hours in advance.
American Express is not accepted as a method of payment.
Please note the following reception hours:
*Monday to Friday, 08:00 to 13:00 and 17:00 to 19:00
*Saturdays and Sundays, 09:00 to 13:00 and 17:00 to 19:00 Please note that the check-in and key-collection take place at: Pedro Barba 5, 35551 Puerto del Carmen. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Apartamentos Fayna y Flamingo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.