When you arrive in Florence please call the property using the number on the booking confirmation, in order to arrange key collection.
A surcharge applies for arrivals outside check-in hours as follows:
- from 19:00 until 21:00 EUR 20
- from 21:00 until 00:00 EUR 40
- from 00:00 until 09:00 EUR 60
All requests for late arrival are subject to confirmation by the property. Late check-out can be arranged in advance based on availability, a surcharge might apply.
When travelling with pets, please note that an extra charge will be applied.
A security deposit of EUR 300 must be paid on arrival. This deposit will be pre-authorized on your credit card upon check-in and will be released at check-out, subject to a damage inspection of the accommodation.
Electricity, gas and water are not included for stays of 8 nights or more. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Apartments Florence- Palazzo Pitti in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.