21 Apr 2019
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22 Apr 2019
Monday
2 adults
1 room
Apartments @ Imperial Hotel Kuching
Agoda Homes

Apartments @ Imperial Hotel Kuching

Jalan Datuk Tawi Sli, Taman Seng Goon, Kuching City Center, Kuching, Malaysia, 93250
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Apartments @ Imperial Hotel Kuching
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    Guest reviews

    8.7
    Excellent
    /10
    (206 reviews)See what guests said
    8.4
    Excellent

    "Clean,spacious & convenient."

    wilhelmina

    -

    January 8, 2019

    8.8
    Excellent value for money
    Recommended by 86% of guests

    Property highlights

    Things you'll love

    • Free Wi-Fi in all rooms!

    • Sauna

    • Currency exchange

    • Steamroom

    This property is in high demand!

    Last booked 2 hours ago

    Exceptional
    Location
    9.0
    See map
    Exceptional location
    Nearby
    Popular
  • Timberland Medical Centre1.56 km
  • Borneo Artifact1.57 km
  • Kh Wong Surgical Specialist Clinic1.59 km
  • Fortuneland Health Services Centre2.27 km
  • Mestika Unik Sdn Bhd2.29 km
  • Kuching International Airport2.35 km
  • CityOne Megamall2.56 km
  • Lighthouse Bar2.7 km
  • Frontier International Stockist Center2.73 km
  • Batu Kawa Clinic3.04 km
    • See more
    Value for money8.8
    Location rating9.0
    Nearest airportKuching International Airport (KCH)
    Distance to airport2.4 km
    Select your room
    Three Bedroom Residence
    Room photos and details
    Three Bedroom Residence
    ...
    • Room size: 140 m²/1507 ft²
    • Mountain view
    • 1 queen bed & 1 queen bed &...
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    Family Suite
    Room photos and details
    Family Suite
    ...
    • Room size: 185 m²/1991 ft²
    • Mountain view
    • 1 king bed & 1 king bed & 2...
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    4 Bedrooms
    Room photos and details
    4 Bedrooms
    ...
    • Room size: 185 m²/1991 ft²
    • City view
    • 1 king bed & 1 king bed & 2...
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    3 Bedroom
    Room photos and details
    3 Bedroom
    ...
    • Room size: 120 m²/1292 ft²
    • Mountain view
    • 1 king bed & 1 king bed & 2...
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    3 Queen Beds
    Room photos and details
    3 Queen Beds
    ...
    • Room size: 120 m²/1292 ft²
    • City view
    • 1 queen bed & 1 queen bed &...
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    Three-Bedroom Suite
    Room photos and details
    Three-Bedroom Suite
    ...
    • Room size: 140 m²/1507 ft²
    • Balcony/terrace
    • 1 king bed & 1 king bed & 1...
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    Three Room Suite
    Room photos and details
    Three Room Suite
    ...
    • Room size: 140 m²/1507 ft²
    • Mountain view
    • 1 king bed & 2 single beds ...
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    Apartment with Balcony
    Room photos and details
    Apartment with Balcony
    ...
    • Room size: 186 m²/2002 ft²
    • Balcony/terrace
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    Family Suite
    Room photos and details
    Family Suite
    ...
    • Room size: 186 m²/2002 ft²
    • Balcony/terrace
    • 1 king bed
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    3 Bedroom Suite, Balcony
    Room photos and details
    3 Bedroom Suite, Balcony
    ...
    • Room size: 150 m²/1615 ft²
    • Mountain view
    • 1 king bed & 2 single beds ...
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    Have a question for Apartments @ Imperial Hotel Kuching?

    What people love about the property

    • 9.6
      Exceptional

      "Great comfortable stay ."

      PEY

      |

      November 20, 2018

    • 9.6
      Exceptional

      "Staff very friendly & helpful !"

      PEY

      |

      November 20, 2018

    • 9.2
      Exceptional

      "Nice and spacious place."

      Joseph

      |

      October 15, 2018

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    More about Apartments @ Imperial Hotel Kuching

    More about Apartments @ Imperial Hotel Kuching

    9.6
    Exceptional

    "Nice staff, comfortable"

    Rui Y.

    |

    October 25, 2018

    An overview

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    What they offer

    10.0
    Exceptional

    "Good location and near to Boulevard Shopping Mall and is sui..."

    Ek C.

    |

    November 1, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (206)Booking.com Reviews (422)
    8.7
    /
    10
    Excellent
    From 206 reviews
    Cleanliness8.7
    Facilities8.5
    Location9.0
    Service8.6
    Value for money8.8
    Provided by verified guests of Agoda
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    All guests (206)
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    Showing 94 verified guest comments
    12345
    7.6
    Very good
    SABRINA from Singapore
    Group
    Deluxe, 2 Bedroom Suite
    Stayed 1 night in February 2019
    Review”
    Im not the one staying there. And i been told by my fren that the other room been locked and they have to share the bathroom in master room. And understand this shld not happen right? And i paid full for this and normally i nvr been ask for deposit as RM200 that much. And that deposit only happen to be paid for hotel staying only not apartment. And another thing is the SST. Not it shld be included in payment? I only know places like malacca or penang we have to pay for the tourist tax. Yeah it not big sum but it quite irritating that we already paid n when we arrived in tired situations and have to face all this problem. And there’s a guy name Jack he’s quite helpful and seem understanding in this situation. Hope to herar from your soon.
    Reviewed March 04, 2019
    Madam Sabrina, thank you so much for your review. Thank you for choosing to stay with us, and it was wonderful to be able to serve you family and friends. I would like to take this opportunity to get back to you. You booked a 2 bedroom apartment, and we placed you in a four bedroom apartment, so we locked two of the bedrooms, we provided exactly what you booked. We do offer a room upgrade, but it comes at a price, so in future, you can just request directly. As for the security deposit of RM200.00, every property has different set of rules, this was set by our management and we return this money immediately upon a guest check out. SST it our Malaysian Government Sales and Service Tax, this is not tourism tax. we have to collect that because it is required by law. I hope this helps and we look forward to having you stay with us again in future. Sincerest, Andy H.H. Lau Guests Relations Manager
    Show more
    Apartments @ Imperial Hotel Kuching
    10.0
    Exceptional
    JAFFAR from Malaysia
    Family with teens
    Studio Apartment
    Stayed 1 night in February 2019
    It’s a great place to stay ”
    Excellent services from the staff starting from the reception really friendly and helpful receptionist ever. And we’re very satisfied with the facilities provided, so enjoyed our stay there and I hope to return.
    Reviewed March 01, 2019
    Dear Mr Jaffar, Thank you so much for choosing Luco. It was such a pleasure serving you and your family! I am grateful that you appreciate our service. We always strive to give our best. I am looking forward to being able to serve you again in the near future. Sincerest, Andy H.H. Lau
    Responded March 02, 2019
    Apartments @ Imperial Hotel Kuching
    9.2
    Exceptional
    Lythmee from Malaysia
    Group
    Deluxe, 2 Bedroom Suite
    Stayed 1 night in February 2019
    Convenience & worth the price”
    Compliments a) Spacious, convenience for shopping and suitable for travellers with children b) Caretaker, Jack is very friendly and accommodating c) Simple deco and very homey Areas for Improvement: a) Perhaps some chairs & a coffee table at the verandah. Convenience for those who wish to have their coffee outside Notes: Since this property is quite a distance from city centre, preferable to have own transportation. especially those plan to visit Serikin, Telok Melano or other divisions. GRAB and taxi is another alternative if you plan to visit city centre and other near attractions only.
    Reviewed February 11, 2019
    Ms Lythmee, Thank you so much for taking the time to leave us such a lengthy review. It was a pleasure meeting you. Thank you for choosing Luco. We do agree with you for the chairs and coffee table at the verandah, however due to the tropical weather, we have refrained from leaving chairs and tables at the verandah. I am so glad you enjoyed Kuching as well as our accommodation, we look forward to be able to serve you again in the near future! Sincerest, Andy H.H. Lau Guests Relations Manager
    Responded February 11, 2019
    Apartments @ Imperial Hotel Kuching
    7.6
    Very good
    wilhelmina from Malaysia
    Couple
    Three Room Suite
    Stayed 3 nights in February 2019
    Strategic Location & Value for Money”
    Its connected to Boulevard shopping mall, 5 mins to airport and 10 mins to waterfront area. Unit is spacious and clean. This time during my stay, the TV program is not working. I was told that TV was not working since the guests after my 1st stay. That was over a month ago.. I would be great if the unit caretaker check the unit and facility first before guest check in rather than waiting until guest complaint. Last time I stayed in same unit, the aircond in masterbedroom not working. Other than that, it was great and definately will come back.
    Reviewed February 27, 2019
    Madam Wilhelmina, thank you so much for always coming back. We are so sorry about your trip this time around about the TV, we have fixed that. If would be great if you would inform us during your stay so we can solve this problem while you are still inside the unit. We have fixed our ACs as they undergo regular maintenance. Thank you so much for alwasy choosing Luco. It was such a pleasure serving you and your family! We are looking forward to being able to serve you again in the near future. Sincerest, Andy H.H. Lau
    Responded March 02, 2019
    Apartments @ Imperial Hotel Kuching
    8.4
    Excellent
    KOK from Malaysia
    Family with young children
    3 Bedroom Suite, Balcony
    Stayed 1 night in December 2018
    Apartment review”
    4.5/5 1. Apartment has large dining, living and bed room. cleanliness was acceptable. quiet clean. only found a pair of eye lashes at masterbedroom from previous occupant. other than that cleanliness was 4.5/5 2. Good stay, no noise. not so busy and npt mixing with other hotel guest. access to pool and sauna was also free. 3. early checkin at 2pm was given . thanks 4. only drawback is no tv channel. only internet was given. suggest free internet tv to be installed. overall rating 4.5/10
    Reviewed January 06, 2019
    Mr Kok, thank you so much for taking the time to leave us a review. It was a pleasure serving you and your family. We apologies for the cleanliness and have gotten to the bottom of this. We would like to share with you and our future guests that these eyelashes may be from our housekeeping team, not any previous guests because all of our laundry are professionally cleaned and press by an external laundry company. In order to prevent this from happening again, we have informed our housekeeping team to triple and quadruple check for these in all our booking since this incident. For TV channels, we do have cable channels but not that many choices in the rooms, this is because we have opted to provide guests with superb wifi, we have subscribed for the 100mbps Unifi speed internet, in hopes that our guests can stream movies, podcasts, songs and videos on their mobile device without lag. We are always trying to improve. We look forward to serving you again in future. Andy Manager
    Show more
    Apartments @ Imperial Hotel Kuching
    9.6
    Exceptional
    rozaimah from Malaysia
    Family with young children
    3 Bedroom Suite
    Stayed 1 night in December 2018
    I love to stay here! They provide super good accomodation!”
    And also giving a great assistance during my stay! The manager who is assisted us is very friendly and knowledgeable. Like us, do not know about kuching sarawak he was briefed us in details! For sure i will coming back to stay here again on coming CNY 2019!!
    Reviewed December 20, 2018
    Madam Rozaimah, it was really a pleasure to have met you! Thank you so much for choosing Luco! We appreciate it that you took the time to leave us such a wonderful review. I am looking very much forward to your return and to serve you and your family again! Sincerest. Andy H.H. Lau Guests Relations Manager
    Responded December 21, 2018
    Apartments @ Imperial Hotel Kuching
    8.8
    Excellent
    anna from Malaysia
    Family with teens
    4-Bedroom Suite
    Stayed 1 night in February 2019
    Value for money”
    Nice and cosy with 4 rooms apartment. Staff in charge is very attentive and responsive to question. But there is some issue with ants in the bedroom and kitchen. Otherwise, everything is perfect for a family vacation.
    Reviewed February 11, 2019
    Ms Anna, Thank you so much for taking the time to leave us a review. It was a pleasure meeting you and your family. Thank you for choosing Luco. We apologize for the ants in the kitchen, we do advice our guests to refrain from leaving food out in the open, especially to guest who are staying for a longer time period. We look forward to be able to serve you again in the near future! Sincerest, Andy H.H. Lau Guests Relations Manager
    Responded February 11, 2019
    Apartments @ Imperial Hotel Kuching
    10.0
    Exceptional
    lee from Malaysia
    Solo traveler
    Studio Apartment
    Stayed 1 night in February 2019
    Good to stay”
    The suite really big and comfortable to stay. Good facilities.
    Reviewed February 24, 2019
    Dear Mr Lee, Thank you so much for choosing Luco. It was such a pleasure serving you and your family! I am grateful that you appreciate our service. We always strive to give our best. I am looking forward to being able to serve you again in the near future. Sincerest, Andy H.H. Lau
    Responded March 02, 2019
    Apartments @ Imperial Hotel Kuching
    9.6
    Exceptional
    AHMAD from Malaysia
    Family with young children
    Deluxe, 2 Bedroom Suite
    Stayed 3 nights in February 2019
    Great Apartment for Family”
    Very clean, good communication and service by owner, spacious apartment, nice view from the balcony and very near to shopping mall.
    Reviewed February 21, 2019
    Dear Mr Ahmad, Thank you so much for choosing Luco. It was such a pleasure serving you and your family! I am grateful that you appreciate our service. We always strive to give our best. I am looking forward to being able to serve you again in the near future. Sincerest, Andy H.H. Lau
    Responded March 02, 2019
    Apartments @ Imperial Hotel Kuching
    10.0
    Exceptional
    Ek from Malaysia
    Family with teens
    3 Bedroom Suite
    Stayed 3 nights in October 2018
    Worth for the value”
    Good location and near to Boulevard Shopping Mall and is suitable for family to have short stay. Facilities is quit sufficient just that the toilet with no water hose and spray set for washing after pass feces. This can be improve.
    Reviewed November 01, 2018
    Ek! Thank you so much for taking the time to leave us such a good review score. I am glad you enjoyed your stay with Luco. We have more and more properties joining as partners and we look forward to provide you with a wider variety of properties to choose from. We promise to always provide you with the best service. We have taken your feedback and have improved on it and the next time you are back, you will most definitely have the facility that you requested. In the event that any of our customers require anything during their stay, feel free to request for it. We will try our best to provide it. Sincerest, Andy H.H. Lau Guests Relations Manager
    Responded November 03, 2018
    Apartments @ Imperial Hotel Kuching
    8.4
    Excellent
    Alex from Malaysia
    Business traveler
    Studio Apartment
    Stayed 1 night in February 2019
    Excellent”
    Value for money. Very good view
    Reviewed February 11, 2019
    10.0
    Exceptional
    abdul from Malaysia
    Family with young children
    Three Room Suite
    Stayed 3 nights in February 2019
    very satisfied”
    Good service and facilities 10/10
    Reviewed February 11, 2019
    Mr Abdul, Thank you so much for taking the time to leave us a review. It was a pleasure meeting you and your family. Thank you for choosing Luco. We look forward to be able to serve you again in the near future! Sincerest, Andy H.H. Lau Guests Relations Manager
    Responded February 11, 2019
    Apartments @ Imperial Hotel Kuching
    8.0
    Excellent
    Chee from Malaysia
    Group
    4-Bedroom Suite
    Stayed 3 nights in January 2019
    Cosy Stay and Spacious for Big Group”
    Clean and spacious and delighted with the big living room and family room including the furniture. Unfortunately the middle bedroom before master bedroom was noisy and vibration was felt caused. Pros: Conducive to nearby links to shopping mall, restaurants, and a hypermarket which were very convenient. Impressed with the fitness centre, swimming pool with both sauna and steam rooms facilities. Good security. Also easy to get taxicab and price we paid for apartment was reasonable. Generally, my group was pleased with the comfortable and cosiness of the apartment. Cons: With a group from 6 to 8 of us, holding on 2 key cards were too few. It resulted that most of us got stranded in the apartment and were not able to enjoy the facilities provided. Also some of the utensils provided were not enough to cater for group of 8 or its missing.
    Reviewed January 22, 2019
    Madam Chee, Thank you so much for taking some time off your schedule to leave us such a lengthy review. I have personally reached out to you to thank you as well. We always encourage our guests to request for additional equipment or extra cards if they require, but we hope that our guests will do this during their stay. We would have provided you with an additional key card if you would have requested for it during your stay. However we do sincerely apologise if this had caused you any inconvenience. As for the utensils, thank you for pointing this out and for requesting for extra during your stay. We provided you with the numbers you requested for and would have gladly provided more upon request. Thank you as well for sharing what you liked about the apartment. It was a real pleasure having you with us and I hope to see you again in the near future. Sincerest, Andy H.H. Lau Guests Relations Manager
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    Apartments @ Imperial Hotel Kuching
    5.2
    muhammad from Malaysia
    Family with young children
    Deluxe, 2 Bedroom Suite
    Stayed 2 nights in January 2019
    Poor mantainance and staff not proactive.”
    Service is bad. Sink is leaking. Tv no signal. Hot water only available at 7am till 8am. Laundry dryer could not dry clothes. Aircond is not cold. Only 1 mug available for 5 persons. Extra pay for housekeeping. Late reaponse. Seriously dissapointing.
    Reviewed January 16, 2019
    Mr Muhammad, Thank you so much for taking the time to leave us a review. It is reviews like these that help us improve and get better. I would like to personally apologise for the inconvenience caused during your stay. I would like to take this opportunity to let you know that we have fixed the sink and it is no more leaking. This could have been cause boiling water thrown into the kitchen sink by our previous guest, hence melting the plastic piping. Hot water is available at anytime during your stay, you just have to switch on the hot water switch inside the unit. It would be best for our in-house guests to contact us immediately when they face any issues during their stay so that we can assist when you are still staying in the property. We sincerely apologise for the inconvenience caused. As for the TV, Dryer, mugs and housekeeping services, these queries can be addressed immediately during your stay at any time between 9.00 am - 11.30 pm. Sincerest, Andy H.H. Lau
    Show more
    Apartments @ Imperial Hotel Kuching
    6.4
    Good
    Dayang from Malaysia
    Family with young children
    Studio Apartment
    Stayed 1 night in January 2019
    Kurang memuaskan”
    this place is ok with just a few facilities, the problem is to cook a non-existent rice cooker, a washing machine is there but no dryer and toilet problem no water pipes for large and small water pipes are hard because the water pipe is not in the side of the toilet bowl, so there is no comfort there. the rooms are pretty but many are not that satisfactory and the other to use the washing machine in the room should be paid as we go to laundry to wash clothes and not updated in the next thing about this I suggest make better change anymore.
    Reviewed January 08, 2019
    Madam Dayang, Thank you so much for the time that you have taken to leave us a review. I would like to wish you and your family a happy new year . I would like to take this opportunity to apologize for the inconvenience cause and would like to take this opportunity to briefly share with you and our future guests our service and what we have to offer. All of our apartments come with rice cooker, but this is only available upon request. Not all of our guests make use of the rice cooker, hence we do not provide it to every guest upon check in. As for the washing machine and dryer. Most of our units come with both, but for some guests, like yourself ,who choose not to have laundry facilities, we have placed you in a unit with no dryer, we apologize for this and we will try to fit all units with dryers in future. On a separate not, our bidets are attached to the toilet bowl. It is a built-in and they are located directly below the toilet seat. I hope to see you again in future :)
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    Apartments @ Imperial Hotel Kuching
    10.0
    Exceptional
    dyaz from Malaysia
    Family with young children
    3 Bedroom Suite
    Stayed 1 night in September 2018
    Staff Good & Friendly. Services is the best. ”
    Everything is good. Just parking car only need extra. If family using 2 cars. But for us, staying this apartment is best and good. Thanks to Andy, because he is the best staff from Luco Vision that very friendly and good in help. So, this place are very very recommended for big families come and stay here.
    Reviewed October 01, 2018
    Wani! Thank you so so much for your review. It was such a pleasure meeting you and your family! I am so glad you enjoyed your time at Luco | Apartments and I will see you very soon! You were so kind and nice. Thank you for this. Yes, for parking, there is only one complimentary parking per apartment unit. However, parking is only RM2.00 per entry into the carpark. Again, thank you so much Wani! Sincerest, Andy H.H. Lau
    Responded October 01, 2018
    Apartments @ Imperial Hotel Kuching
    4.8
    sie from Malaysia
    Family with young children
    3 Bedroom Suite
    Stayed 1 night in September 2018
    First class facilities and charges, third class service (or worst)”
    Apartment condition is good and well maintained. Hidden charges at check in without explanation or prior notice. Collecting deposit RM 300 plus SST RM 18.20 but no receipt given when asking for receipt. Staff in charge named Sherry promises to return deposit with receipt upon check out disappear and not contactable upon check out. Tried for for more than 2 hours but no body answer phone. Manage to find CEO of Luco Vision Sdn Bhd called Andy Lau through search at Luco Vision Sdn Bhd facebook and subsequently manage to solve it but delayed departure by over 2 hour. Staff involved-at least be contactable and explain appropriately.
    Reviewed September 16, 2018
    Ms Sie, Thank you so much for your review and I would like to truly apologize again. I am truly truly sorry. We never impose hidden charges to our guests and it is supposed to be informed to all guests before check-in. I sincerely apologize on this. We do have a receipt book and there was no reason for a member of my team to forget, but I will make sure that this never happens again in future. We are new to this SST thing and we are trying our best to keep up. I apologize on behalf of my team and I promise this will never happen again. And as promised, we are still in contact through social media to solve the issue. I want to thank you again for this review as it is reviews like these that allow us to constantly improve. Yours sincere, Andy H.H. Lau
    Responded September 18, 2018
    Apartments @ Imperial Hotel Kuching
    8.4
    Excellent
    wilhelmina from Malaysia
    Couple
    Three Bedroom Residence
    Stayed 3 nights in January 2019
    Great location,value for money”
    Clean,spacious & convenient. 6km from airport and 7 km to main attractios at waterfront area. Most recommended if you travel with family. Attentive staff.
    Reviewed January 08, 2019
    Ms Wilhelmina Thank you so much for taking the time to leave us a review. Thank you for choosing Luco and thank you for being such a wonderful guest. We are looking forward to serving you again in the near future. Sincerest Andy H.H. Lau Guests Relations Manager
    Responded January 12, 2019
    Apartments @ Imperial Hotel Kuching
    8.8
    Excellent
    Eric from Malaysia
    Business traveler
    3 Rooms Suite
    Stayed 1 night in December 2017
    Satisfy for our stay and still have room for improving”
    For overall, price was acceptable, comfort and location was good. Just want to suggest, each bedroom try to provide more than 2 pillow and a mirror will be better. Always alert with "ghost booking" which from different OTA, because not all guest are easy to nego with especially from oversea. I will be back again, good stay for us.
    Reviewed January 15, 2018
    We have called you directly for improvements that can be made on our services and customer experience. As you were a customer relations manager before, we learnt a lot from you. I would like to say thank you again for leaving such a good rating review. And we have taken your feedback and improved on them. It is because of people like you that we can continue growing and improving. Looking forward to serving you in your next visit, Eric.
    Responded August 03, 2018
    Apartments @ Imperial Hotel Kuching
    9.6
    Exceptional
    amnart from Malaysia
    Family with young children
    3 Rooms Suite
    Stayed 2 nights in November 2017
    Recommeded!”
    Pls consider abt this apartment if u are travelling to kuching and staying in kuching area. This apartment really big for a family. Its come with 3 bedroom, suitable for 6 adults. The house is clean and fully furnish. You can even cook if u wish too. Somemore the environment is peaceful even next to a shopping mall. Will book the apartment again next time!
    Reviewed November 15, 2017
    We really appreciate your feedback Amnart. It is reviews like this that encourages and allow us to know when we are doing something right. However, we would like to take this opportunity to let you know that we are always improving on our customer service. Our customers are our top priority. Thank you also for portraying our apartment in true light and for taking the time to leave such a lengthy review. We look forward to serving you in the near future!
    Responded August 04, 2018
    Apartments @ Imperial Hotel Kuching
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    Apartments @ Imperial Hotel Kuching
    |Excellent 8.7
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