16 Feb 2019
Saturday
17 Feb 2019
Sunday
2 adults
1 room
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    • Apartments @ Imperial Hotel Kuching
    Agoda Homes

    Apartments @ Imperial Hotel Kuching

    Jalan Datuk Tawi Sli, Taman Seng Goon, Kuching City Center, Kuching, Malaysia, 93250
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    3 Bedroom - View Apartments @ Imperial Hotel Kuching
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      Guest reviews

      8.7
      Excellent
      /10
      (150 reviews)See what guests said
      8.4
      Excellent

      "Clean,spacious & convenient."

      wilhelmina

      -

      January 8, 2019

      8.7
      Excellent cleanliness
      Recommended by 88% of guests

      Property highlights

      • Free Wi-Fi in all rooms!

      • Sauna

      • Currency exchange

      • Steamroom

      Excellent
      Location
      8.9
      See map
      Excellent location
      Nearby
      Popular
    • Borneo Artifact1.57 km
    • CityOne Megamall2.56 km
    • Malaysia-China Friendship Park3.35 km
    • Kuching Civic Centre4.96 km
    • Satok Weekend Market5.05 km
    • Islamic Museum5.13 km
    • Sarawak Museum5.28 km
    • Sri Srinivasagar Temple5.36 km
    • Padang Merdeka Park5.53 km
    • Unika Borneo Art & Artifacts5.59 km
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      Value for money8.7
      Location rating8.9
      Nearest airportKuching International Airport (KCH)
      Distance to airport2.3 km
      Select your room
      Three Bedroom Residence
      Room photos and details
      Three Bedroom Residence
      ...
      • Room size: 140 m²/1507 ft²
      • Mountain view
      • 1 queen bed & 1 queen bed &...
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      Family Suite
      Room photos and details
      Family Suite
      ...
      • Room size: 185 m²/1991 ft²
      • Mountain view
      • 1 king bed & 1 king bed & 2...
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      4 Bedrooms
      Room photos and details
      4 Bedrooms
      ...
      • Room size: 185 m²/1991 ft²
      • City view
      • 1 king bed & 1 king bed & 2...
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      3 Bedroom
      Room photos and details
      3 Bedroom
      ...
      • Room size: 120 m²/1292 ft²
      • Mountain view
      • 1 king bed & 1 king bed & 2...
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      3 Queen Beds
      Room photos and details
      3 Queen Beds
      ...
      • Room size: 120 m²/1292 ft²
      • City view
      • 1 queen bed & 1 queen bed &...
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      Three-Bedroom Suite
      Room photos and details
      Three-Bedroom Suite
      ...
      • Room size: 140 m²/1507 ft²
      • Balcony/terrace
      • 1 king bed & 1 king bed & 1...
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      Three Room Suite
      Room photos and details
      Three Room Suite
      ...
      • Room size: 140 m²/1507 ft²
      • Mountain view
      • 1 king bed & 2 single beds ...
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      3 Bedroom Suite, Balcony
      Room photos and details
      3 Bedroom Suite, Balcony
      ...
      • Room size: 150 m²/1615 ft²
      • Mountain view
      • 1 king bed & 2 single beds ...
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      3 Bedroom Business Suite
      Room photos and details
      3 Bedroom Business Suite
      ...
      • Room size: 139 m²/1496 ft²
      • Mountain view
      • 1 king bed & 1 king bed & 1...
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      Deluxe, 2 Bedroom Suite
      Room photos and details
      Deluxe, 2 Bedroom Suite
      ...
      • Mountain view
      • Balcony/terrace
      • 1 king bed & 2 semi double ...
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      Have a question for Apartments @ Imperial Hotel Kuching?

      What people love about the property

      • 9.6
        Exceptional

        "Nice staff, comfortable"

        Rui Y.

        |

        October 25, 2018

      • 9.2
        Exceptional

        "Nice and spacious place."

        Joseph

        |

        October 15, 2018

      • 9.6
        Exceptional

        "Apartments is very nice, clean and fully furnish."

        Razariah

        |

        October 22, 2018

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      More about Apartments @ Imperial Hotel Kuching

      More about Apartments @ Imperial Hotel Kuching

      10.0
      Exceptional

      "Good location and near to Boulevard Shopping Mall and is sui..."

      Ek C.

      |

      November 1, 2018

      An overview

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      What they offer

      9.6
      Exceptional

      "Great comfortable stay ."

      PEY

      |

      November 20, 2018

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (150)
      8.7
      /
      10
      Excellent
      From 150 reviews
      Cleanliness8.7
      Facilities8.5
      Location8.9
      Service8.6
      Value for money8.7
      Provided by verified guests of Agoda
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      All guests (150)
      All room types
      Showing 68 verified guest comments
      1234
      8.8
      Excellent
      anna from Malaysia
      Family with teens
      4-Bedroom Suite
      Stayed 1 night in February 2019
      Value for money”
      Nice and cosy with 4 rooms apartment. Staff in charge is very attentive and responsive to question. But there is some issue with ants in the bedroom and kitchen. Otherwise, everything is perfect for a family vacation.
      Reviewed February 11, 2019
      Ms Anna, Thank you so much for taking the time to leave us a review. It was a pleasure meeting you and your family. Thank you for choosing Luco. We apologize for the ants in the kitchen, we do advice our guests to refrain from leaving food out in the open, especially to guest who are staying for a longer time period. We look forward to be able to serve you again in the near future! Sincerest, Andy H.H. Lau Guests Relations Manager
      Responded February 11, 2019
      Apartments @ Imperial Hotel Kuching
      9.2
      Exceptional
      Lythmee from Malaysia
      Group
      Deluxe, 2 Bedroom Suite
      Stayed 1 night in February 2019
      Convenience & worth the price”
      Compliments a) Spacious, convenience for shopping and suitable for travellers with children b) Caretaker, Jack is very friendly and accommodating c) Simple deco and very homey Areas for Improvement: a) Perhaps some chairs & a coffee table at the verandah. Convenience for those who wish to have their coffee outside Notes: Since this property is quite a distance from city centre, preferable to have own transportation. especially those plan to visit Serikin, Telok Melano or other divisions. GRAB and taxi is another alternative if you plan to visit city centre and other near attractions only.
      Reviewed February 11, 2019
      Ms Lythmee, Thank you so much for taking the time to leave us such a lengthy review. It was a pleasure meeting you. Thank you for choosing Luco. We do agree with you for the chairs and coffee table at the verandah, however due to the tropical weather, we have refrained from leaving chairs and tables at the verandah. I am so glad you enjoyed Kuching as well as our accommodation, we look forward to be able to serve you again in the near future! Sincerest, Andy H.H. Lau Guests Relations Manager
      Responded February 11, 2019
      Apartments @ Imperial Hotel Kuching
      8.4
      Excellent
      Alex from Malaysia
      Business traveler
      Studio Apartment
      Stayed 1 night in February 2019
      Excellent”
      Value for money. Very good view
      Reviewed February 11, 2019
      10.0
      Exceptional
      abdul from Malaysia
      Family with young children
      Three Room Suite
      Stayed 3 nights in February 2019
      very satisfied”
      Good service and facilities 10/10
      Reviewed February 11, 2019
      Mr Abdul, Thank you so much for taking the time to leave us a review. It was a pleasure meeting you and your family. Thank you for choosing Luco. We look forward to be able to serve you again in the near future! Sincerest, Andy H.H. Lau Guests Relations Manager
      Responded February 11, 2019
      Apartments @ Imperial Hotel Kuching
      8.4
      Excellent
      KOK from Malaysia
      Family with young children
      3 Bedroom Suite, Balcony
      Stayed 1 night in December 2018
      Apartment review”
      4.5/5 1. Apartment has large dining, living and bed room. cleanliness was acceptable. quiet clean. only found a pair of eye lashes at masterbedroom from previous occupant. other than that cleanliness was 4.5/5 2. Good stay, no noise. not so busy and npt mixing with other hotel guest. access to pool and sauna was also free. 3. early checkin at 2pm was given . thanks 4. only drawback is no tv channel. only internet was given. suggest free internet tv to be installed. overall rating 4.5/10
      Reviewed January 06, 2019
      Mr Kok, thank you so much for taking the time to leave us a review. It was a pleasure serving you and your family. We apologies for the cleanliness and have gotten to the bottom of this. We would like to share with you and our future guests that these eyelashes may be from our housekeeping team, not any previous guests because all of our laundry are professionally cleaned and press by an external laundry company. In order to prevent this from happening again, we have informed our housekeeping team to triple and quadruple check for these in all our booking since this incident. For TV channels, we do have cable channels but not that many choices in the rooms, this is because we have opted to provide guests with superb wifi, we have subscribed for the 100mbps Unifi speed internet, in hopes that our guests can stream movies, podcasts, songs and videos on their mobile device without lag. We are always trying to improve. We look forward to serving you again in future. Andy Manager
      Show more
      Apartments @ Imperial Hotel Kuching
      9.6
      Exceptional
      rozaimah from Malaysia
      Family with young children
      3 Bedroom Suite
      Stayed 1 night in December 2018
      I love to stay here! They provide super good accomodation!”
      And also giving a great assistance during my stay! The manager who is assisted us is very friendly and knowledgeable. Like us, do not know about kuching sarawak he was briefed us in details! For sure i will coming back to stay here again on coming CNY 2019!!
      Reviewed December 20, 2018
      Madam Rozaimah, it was really a pleasure to have met you! Thank you so much for choosing Luco! We appreciate it that you took the time to leave us such a wonderful review. I am looking very much forward to your return and to serve you and your family again! Sincerest. Andy H.H. Lau Guests Relations Manager
      Responded December 21, 2018
      Apartments @ Imperial Hotel Kuching
      8.0
      Excellent
      Chee from Malaysia
      Group
      4-Bedroom Suite
      Stayed 3 nights in January 2019
      Cosy Stay and Spacious for Big Group”
      Clean and spacious and delighted with the big living room and family room including the furniture. Unfortunately the middle bedroom before master bedroom was noisy and vibration was felt caused. Pros: Conducive to nearby links to shopping mall, restaurants, and a hypermarket which were very convenient. Impressed with the fitness centre, swimming pool with both sauna and steam rooms facilities. Good security. Also easy to get taxicab and price we paid for apartment was reasonable. Generally, my group was pleased with the comfortable and cosiness of the apartment. Cons: With a group from 6 to 8 of us, holding on 2 key cards were too few. It resulted that most of us got stranded in the apartment and were not able to enjoy the facilities provided. Also some of the utensils provided were not enough to cater for group of 8 or its missing.
      Reviewed January 22, 2019
      Madam Chee, Thank you so much for taking some time off your schedule to leave us such a lengthy review. I have personally reached out to you to thank you as well. We always encourage our guests to request for additional equipment or extra cards if they require, but we hope that our guests will do this during their stay. We would have provided you with an additional key card if you would have requested for it during your stay. However we do sincerely apologise if this had caused you any inconvenience. As for the utensils, thank you for pointing this out and for requesting for extra during your stay. We provided you with the numbers you requested for and would have gladly provided more upon request. Thank you as well for sharing what you liked about the apartment. It was a real pleasure having you with us and I hope to see you again in the near future. Sincerest, Andy H.H. Lau Guests Relations Manager
      Show more
      Apartments @ Imperial Hotel Kuching
      10.0
      Exceptional
      Ek from Malaysia
      Family with teens
      3 Bedroom Suite
      Stayed 3 nights in October 2018
      Worth for the value”
      Good location and near to Boulevard Shopping Mall and is suitable for family to have short stay. Facilities is quit sufficient just that the toilet with no water hose and spray set for washing after pass feces. This can be improve.
      Reviewed November 01, 2018
      Ek! Thank you so much for taking the time to leave us such a good review score. I am glad you enjoyed your stay with Luco. We have more and more properties joining as partners and we look forward to provide you with a wider variety of properties to choose from. We promise to always provide you with the best service. We have taken your feedback and have improved on it and the next time you are back, you will most definitely have the facility that you requested. In the event that any of our customers require anything during their stay, feel free to request for it. We will try our best to provide it. Sincerest, Andy H.H. Lau Guests Relations Manager
      Responded November 03, 2018
      Apartments @ Imperial Hotel Kuching
      10.0
      Exceptional
      Susiana from Indonesia
      Couple
      Studio Apartment
      Stayed 3 nights in January 2019
      Strategic”
      Near hospital and supermarket. Easy to going everywhere.
      Reviewed February 12, 2019
      9.6
      Exceptional
      Sim from Malaysia
      Family with teens
      3 Bedroom Suite, Balcony
      Stayed 1 night in February 2019
      Nice suites, beauty mountain view, easy parking and attach with shopping mall. ”
      Will come again on the next trip.
      Reviewed February 12, 2019
      8.4
      Excellent
      Lillian from Malaysia
      Family with teens
      3 Bedroom
      Stayed 3 nights in February 2019
      Excellent”
      Suggest the cleaning / house keeping can be done on daily basis . Rest are all good.
      Reviewed February 10, 2019
      Ms Lillian, Thank you so much for taking the time to leave us a review. It was a pleasure meeting you and your family. Thank you for choosing Luco. As for housekeeping, we do provide basic housekeeping every two days, only upon request. We look forward to be able to serve you again in the near future! Sincerest, Andy H.H. Lau Guests Relations Manager
      Responded February 11, 2019
      Apartments @ Imperial Hotel Kuching
      5.2
      muhammad from Malaysia
      Family with young children
      Deluxe, 2 Bedroom Suite
      Stayed 2 nights in January 2019
      Poor mantainance and staff not proactive.”
      Service is bad. Sink is leaking. Tv no signal. Hot water only available at 7am till 8am. Laundry dryer could not dry clothes. Aircond is not cold. Only 1 mug available for 5 persons. Extra pay for housekeeping. Late reaponse. Seriously dissapointing.
      Reviewed January 16, 2019
      Mr Muhammad, Thank you so much for taking the time to leave us a review. It is reviews like these that help us improve and get better. I would like to personally apologise for the inconvenience caused during your stay. I would like to take this opportunity to let you know that we have fixed the sink and it is no more leaking. This could have been cause boiling water thrown into the kitchen sink by our previous guest, hence melting the plastic piping. Hot water is available at anytime during your stay, you just have to switch on the hot water switch inside the unit. It would be best for our in-house guests to contact us immediately when they face any issues during their stay so that we can assist when you are still staying in the property. We sincerely apologise for the inconvenience caused. As for the TV, Dryer, mugs and housekeeping services, these queries can be addressed immediately during your stay at any time between 9.00 am - 11.30 pm. Sincerest, Andy H.H. Lau
      Show more
      Apartments @ Imperial Hotel Kuching
      6.4
      Good
      Dayang from Malaysia
      Family with young children
      Studio Apartment
      Stayed 1 night in January 2019
      Kurang memuaskan”
      this place is ok with just a few facilities, the problem is to cook a non-existent rice cooker, a washing machine is there but no dryer and toilet problem no water pipes for large and small water pipes are hard because the water pipe is not in the side of the toilet bowl, so there is no comfort there. the rooms are pretty but many are not that satisfactory and the other to use the washing machine in the room should be paid as we go to laundry to wash clothes and not updated in the next thing about this I suggest make better change anymore.
      Reviewed January 08, 2019
      Madam Dayang, Thank you so much for the time that you have taken to leave us a review. I would like to wish you and your family a happy new year . I would like to take this opportunity to apologize for the inconvenience cause and would like to take this opportunity to briefly share with you and our future guests our service and what we have to offer. All of our apartments come with rice cooker, but this is only available upon request. Not all of our guests make use of the rice cooker, hence we do not provide it to every guest upon check in. As for the washing machine and dryer. Most of our units come with both, but for some guests, like yourself ,who choose not to have laundry facilities, we have placed you in a unit with no dryer, we apologize for this and we will try to fit all units with dryers in future. On a separate not, our bidets are attached to the toilet bowl. It is a built-in and they are located directly below the toilet seat. I hope to see you again in future :)
      Show more
      Apartments @ Imperial Hotel Kuching
      10.0
      Exceptional
      dyaz from Malaysia
      Family with young children
      3 Bedroom Suite
      Stayed 1 night in September 2018
      Staff Good & Friendly. Services is the best. ”
      Everything is good. Just parking car only need extra. If family using 2 cars. But for us, staying this apartment is best and good. Thanks to Andy, because he is the best staff from Luco Vision that very friendly and good in help. So, this place are very very recommended for big families come and stay here.
      Reviewed October 01, 2018
      Wani! Thank you so so much for your review. It was such a pleasure meeting you and your family! I am so glad you enjoyed your time at Luco | Apartments and I will see you very soon! You were so kind and nice. Thank you for this. Yes, for parking, there is only one complimentary parking per apartment unit. However, parking is only RM2.00 per entry into the carpark. Again, thank you so much Wani! Sincerest, Andy H.H. Lau
      Responded October 01, 2018
      Apartments @ Imperial Hotel Kuching
      4.8
      sie from Malaysia
      Family with young children
      3 Bedroom Suite
      Stayed 1 night in September 2018
      First class facilities and charges, third class service (or worst)”
      Apartment condition is good and well maintained. Hidden charges at check in without explanation or prior notice. Collecting deposit RM 300 plus SST RM 18.20 but no receipt given when asking for receipt. Staff in charge named Sherry promises to return deposit with receipt upon check out disappear and not contactable upon check out. Tried for for more than 2 hours but no body answer phone. Manage to find CEO of Luco Vision Sdn Bhd called Andy Lau through search at Luco Vision Sdn Bhd facebook and subsequently manage to solve it but delayed departure by over 2 hour. Staff involved-at least be contactable and explain appropriately.
      Reviewed September 16, 2018
      Ms Sie, Thank you so much for your review and I would like to truly apologize again. I am truly truly sorry. We never impose hidden charges to our guests and it is supposed to be informed to all guests before check-in. I sincerely apologize on this. We do have a receipt book and there was no reason for a member of my team to forget, but I will make sure that this never happens again in future. We are new to this SST thing and we are trying our best to keep up. I apologize on behalf of my team and I promise this will never happen again. And as promised, we are still in contact through social media to solve the issue. I want to thank you again for this review as it is reviews like these that allow us to constantly improve. Yours sincere, Andy H.H. Lau
      Responded September 18, 2018
      Apartments @ Imperial Hotel Kuching
      8.4
      Excellent
      wilhelmina from Malaysia
      Couple
      Three Bedroom Residence
      Stayed 3 nights in January 2019
      Great location,value for money”
      Clean,spacious & convenient. 6km from airport and 7 km to main attractios at waterfront area. Most recommended if you travel with family. Attentive staff.
      Reviewed January 08, 2019
      Ms Wilhelmina Thank you so much for taking the time to leave us a review. Thank you for choosing Luco and thank you for being such a wonderful guest. We are looking forward to serving you again in the near future. Sincerest Andy H.H. Lau Guests Relations Manager
      Responded January 12, 2019
      Apartments @ Imperial Hotel Kuching
      8.0
      Excellent
      Azmi from Malaysia
      Family with young children
      Deluxe, 2 Bedroom Suite
      Stayed 2 nights in November 2018
      Recommended”
      Spacious,clean Suitable for families & groups
      Reviewed November 26, 2018
      Mr Azmi! Thank you so much for taking the time to leave your review :)) I am glad to have met you and your group of friends and thank you so much for choosing Luco. We always strive to provide you with the best of services and we are continuously improving our services to serve our you better. I will be looking forward to seeing you in the near future! Sincerest, Andy H.H. Lau
      Responded November 26, 2018
      Apartments @ Imperial Hotel Kuching
      9.6
      Exceptional
      PEY from Malaysia
      Business traveler
      3 Bedroom Suite
      Stayed 1 night in November 2018
      Super clean & bright ”
      Great comfortable stay . Staff very friendly & helpful !
      Reviewed November 20, 2018
      Ms Pey! Thank you so much for taking the time to leave us a review. It was such a pleasure meeting you and your family. Thank you as well for choosing Luco and I look forward to seeing you again! Sincerest, Andy H.H. Lau Guests Relations Manager
      Responded November 21, 2018
      Apartments @ Imperial Hotel Kuching
      8.8
      Excellent
      Eric from Malaysia
      Business traveler
      3 Rooms Suite
      Stayed 1 night in December 2017
      Satisfy for our stay and still have room for improving”
      For overall, price was acceptable, comfort and location was good. Just want to suggest, each bedroom try to provide more than 2 pillow and a mirror will be better. Always alert with "ghost booking" which from different OTA, because not all guest are easy to nego with especially from oversea. I will be back again, good stay for us.
      Reviewed January 15, 2018
      We have called you directly for improvements that can be made on our services and customer experience. As you were a customer relations manager before, we learnt a lot from you. I would like to say thank you again for leaving such a good rating review. And we have taken your feedback and improved on them. It is because of people like you that we can continue growing and improving. Looking forward to serving you in your next visit, Eric.
      Responded August 03, 2018
      Apartments @ Imperial Hotel Kuching
      9.6
      Exceptional
      amnart from Malaysia
      Family with young children
      3 Rooms Suite
      Stayed 2 nights in November 2017
      Recommeded!”
      Pls consider abt this apartment if u are travelling to kuching and staying in kuching area. This apartment really big for a family. Its come with 3 bedroom, suitable for 6 adults. The house is clean and fully furnish. You can even cook if u wish too. Somemore the environment is peaceful even next to a shopping mall. Will book the apartment again next time!
      Reviewed November 15, 2017
      We really appreciate your feedback Amnart. It is reviews like this that encourages and allow us to know when we are doing something right. However, we would like to take this opportunity to let you know that we are always improving on our customer service. Our customers are our top priority. Thank you also for portraying our apartment in true light and for taking the time to leave such a lengthy review. We look forward to serving you in the near future!
      Responded August 04, 2018
      Apartments @ Imperial Hotel Kuching
      1234
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      Apartments @ Imperial Hotel Kuching
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