Apartments Inn London - Lancaster Gate

Serviced apartment
Stay in the heart of London
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Very good
From 96 reviewsSee what guests said
7.3
Apartments Inn London - Lancaster Gate
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Studio Apartment
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Bathroom
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Location
Excellent
8.5
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  • 360 meters to public transportation

  • Heart of the City

  • Free Wi-Fi in all rooms

  • Daily housekeeping

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Room choices
8.1
Excellent
Room comfort & quality
Executive Studio Apartment
...
  • Street view
  • 20 m²/215 ft²
  • 1 double bed and 1 sofa bed
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Studio Apartment
...
  • City view
  • 15 m²/161 ft²
  • 1 double bed
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One-Bedroom Apartment
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  • City view
  • 25 m²/269 ft²
  • 1 double bed and 1 sofa bed
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1 Bedroom Executive Apartment
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  • Street view
  • 30 m²/323 ft²
  • 1 double bed and 1 sofa bed
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Standard Double Room
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    Double Room, 1 Double Bed
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      Apartment, 2 Bedrooms
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        Apartment, 1 Bedroom
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          Superior Double Room
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            More about Apartments Inn London - Lancaster Gate

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What to eat nearby

            British cuisine
            The Victoria Hotel
            80 mBritish
            Mimos Cafe Bar
            100 mBritish, Cafe, European
            Sussex Fish Bar
            100 mBritish, Fast food, Seafood
            European cuisine
            Angelus
            260 mEuropean, French
            Ef's
            370 mEuropean
            Stuzzico
            440 mEuropean, Italian
            Asian cuisine
            Shoryu Go
            100 mAsian, Japanese, Sushi
            Mughal's
            140 mAsian, Balti, Gluten Free
            Maximini Chinese Restaurant
            170 mAsian, Chinese, Halal

            What they offer

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            What's nearby

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            Guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (96)Booking.com Reviews (301)
            7.3
            Very good
            Filter by guest type:
            Cleanliness7.5
            Facilities7.1
            Location8.5
            Room comfort and quality8.1
            Service6.2
            Value for money7.3
            Provided by verified guests of Agoda
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            Room type
            Studio Apartment
            One-Bedroom Apartment
            Executive Studio Apartment
            1 Bedroom Executive Apartment
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            Showing 65 verified guest comments
            1234
            7.6
            HAJI from Brunei Darussalam
            Group
            One-Bedroom Apartment
            Stayed 2 nights in March 2018
            good apart to stay”
            near to paddington station
            Reviewed March 23, 2018
            7.6
            Philip from United Kingdom
            Couple
            One-Bedroom Apartment
            Stayed 2 nights in February 2018
            Good but confusing”
            I stayed 4 nights the first 2 in an "executive" one bedroom apt' and the second 2 in a standard one bedroom. In my opinion the executive was much lower standard than the other. Decor was very poor, bed was on roller skates or so it seemed, I ended up buying duct tape and securing the casters to stop my self getting motion sickness. Also it didn't really class as "one bedroom" as the main bed was in the living/kitchen area with a second pull out bed on a mezzanine level. The standard one bedroom was just that. A seperate bedroom with doors which closed in between. I have stayed in 5 properties belonging to this company and they seem to have wierd ideas about classifying rooms. I like to book apts' where the bedroom is seperate so I don't go to bed with the smell of my dinner on my pillows. All in all though their properties are pretty good and in all my dealings with them I have found their staff to be exceptional.
            Reviewed February 10, 2018
            8.0
            Mohd from Malaysia
            Family with teens
            One-Bedroom Apartment
            Stayed 2 nights in February 2018
            Strategic location”
            Connect to apartment staff just via email.
            Reviewed February 04, 2018
            4.0
            talal from Oman
            Family with young children
            1 Bedroom Executive Apartment
            Stayed 1 night in January 2018
            unhappy”
            we found a rat in the apartment i don't like to stay more no help desk no car parking
            Reviewed January 25, 2018
            9.6
            Nurul from Brunei Darussalam
            Family with teens
            1 Bedroom Executive Apartment
            Stayed 7 nights in December 2017
            Convenient & clean”
            Apartments Inn was truly a gem find. From the location and also the convenience of going in and out of the building seeing that we didn't have to worry about keys or cards. The place is clean and always warm after coming back from the cold outdoors and the showers were amazing. WiFi was on and off good but manageable throughout. Kitchen was clean with a mini-fridge, toaster, kettle, microwave and pots and pans with sufficient cutlery which was great. A washing machine and dryer was also provided in the apartment. The only negative side about where we stayed was on the third floor and therefore not convenient for those traveling with large and heavy suitcases as the stairs were quite narrow and steep. There are no lifts in the building so this was a hassle. Also, the sofa bed's mattress was really bad and you cannot sleep on it unless you covered it with the duvet - even then you could feel the spring poking through. This is a serious matter that the management needs to look at.
            Reviewed January 02, 2018
            10.0
            dayang from Malaysia
            Family with teens
            One-Bedroom Apartment
            Stayed 3 nights in December 2017
            Fantastic stay! Apartment 4 was in tiptop condition. Near to tube station. ”
            Nothing negative at all.
            Reviewed December 28, 2017
            8.4
            Victor from Sweden
            Business traveler
            Studio Apartment
            Stayed 2 nights in December 2017
            Very good”
            Close to Paddington, nice and clean, good customer service. Nice to have an apartment when travelling for a change.
            Reviewed December 20, 2017
            3.6
            INDY from United Kingdom
            Group
            Executive Studio Apartment
            Stayed 1 night in December 2017
            Mums 50th ”
            From booking to communication before we got to the apartment was brilliant. But after that it was so poor. Booked 2 apartments for 8 people for my mums birthday. We left our luggage and went out for the evening, came back late so didn’t notice anything. Until we lay on the beds/ sofa beds. When I emailed to complain about the poor sleep due to broken/ poor mattress I was told it was an old sofa bed and needs replacing .... why hasn’t it been done??? Why let someone sleep on it??? One of the sofa beds was so bad that I had to get transport for my family member so they could go back home - so embarrassed. The apartment when you look closely isn’t clean and the worse thing was which ruined our weekend was that there was a mouse in one of the apartments. After reporting this the following day 10th of December ... I haven’t heard anything back and it’s the 16th ..... ruined the whole weekend . Would never ever book again
            Reviewed December 17, 2017
            6.8
            Anna from United States
            Couple
            1 Bedroom Executive Apartment
            Stayed 5 nights in December 2017
            Good”
            The executive studio apartment was fine for our trip but its not for everyone. The wallpaper was ripped, the furniture was suitable but had better days, and the layout was odd. A spiral staircase brought you upstairs to the second bed and bathroom. Shower was great though! Good temperature and water pressure. Kitchen facilities had stove, fridge, plates and silverware but no basics such as salt/pepper or paper towels. Stay for the central location off of Paddington. Nice array of restaurants around.
            Reviewed December 15, 2017
            9.2
            Mohamed from Singapore
            Family with young children
            1 Bedroom Executive Apartment
            Stayed 6 nights in December 2017
            Exceptional”
            3 mins away from Paddington Station. Nice and clean apartment.
            Reviewed December 09, 2017
            6.8
            Essa from Kuwait
            Family with teens
            One-Bedroom Apartment
            Stayed 3 nights in November 2017
            Good location and good price but needs some work to be perfect”
            If this apartment had a lift it would been great
            Reviewed December 04, 2017
            10.0
            Sabri from United Kingdom
            Solo traveler
            Studio Apartment
            Stayed 1 night in December 2017
            Exceptional”
            Well presented . Clean . Good location . Feels like you are living in the neighbourhood. Recommended
            Reviewed December 03, 2017
            7.6
            Yoke from Malaysia
            Group
            Studio Apartment
            Stayed 4 nights in October 2017
            Great Apartment ”
            The apartment is located in between Lancaster Gate and Paddington Station, about 5-10 mins walk from the station. Easy check in and easy check out. The apartment itself is quite big for 2 persons, it has a room, a toilet, a shower and a kitchen cum lounge. At the lounge, it has 2 sofas which can sleep another 2 persons. The wall is quite thin though as i had experience of being woken up our neighbor who just got back from outing middle of the night chatting.
            Reviewed October 31, 2017
            7.2
            Imran from United Kingdom
            Solo traveler
            One-Bedroom Apartment
            Stayed 2 nights in September 2017
            Very good”
            photo identity needed, no reception staff, mysterious check-in arrangement
            Reviewed October 10, 2017
            3.2
            maria from Australia
            Couple
            1 Bedroom Executive Apartment
            Stayed 7 nights in September 2017
            Very disappointing”
            We paid for an executive 1 bedroom apartment with a view, little balacony but what we got was a studio with a spiral staircase with the bathroom upstairs. There is no reception at the apartments, so i phoned & complained but they were very unhelpful & told me that is what i paid for. I told them the apartment is nothing like the photos from when i booked. I explained that my husband has arthritis in his knees & i have medical issues also, so there is no way i would have booked a room with stairs let alone narrow spiral stairs. They said we are fully booked & there is nothing they can do. The bathroom was tiny, it was dirty. There was mold in the tiles, the grout in the floor tiles was dirty. No tea towels, cloths for washing dishes. No face washers, hand towels. The only positive thing i can say is that it was very close to paddington station. There is no way i would recommend these apartments to anyone. Not happy, very angry.
            Reviewed September 29, 2017
            3.6
            Fahad from Saudi Arabia
            Business traveler
            One-Bedroom Apartment
            Stayed 6 nights in September 2017
            Worst stay in my life”
            I stayed at w2 2SX near paddington station @ apartment #9. There is no reception or front service to help you in case you need any help. Instead, they have an emergency number that is supposed to be available for 24/7 but it is not. I returned back to my flat on the 13th of sept around 11:30 am. There are no keys to the apartment but a simple code for you to enter into the flat which is VERY VERY UNSAFE!!! That day, I could not enter to my apartment as the the keypad on the knob was jammed. It was not responding. I tried contacting the flat management but no one was responding as it was after working hours. I also tried ringing the emergency number that is supposed to be available for 24/7. I tried the supposed 24/7 number for two hours till I actually ran out of credit. I had to go to a near grocery store to charge my mobile and also top up my credit as I ran out of credit trying to reach your number. After three hours I managed to reach someone who is a bit limited with his language. I lived previously over 10 years in the UK and I do consider my English as somewhere fluent to above average and the guy who answered me unfortunately struggled a bit with his language. He did try his and he tried to inform me about the charger and we managed to open only one of the boxes. I tried the instructions but the charger did not work out in resetting the door. We figured out it might be the battery. So I ran again to the nearest grocery store trying to buy some batteries. I later on tried to reset the door key bad but it didnt work. I was told to wait for a bit to see if management would allow him to send someone or for him to come but unfortunately no one responded. I was then told to stay in a hotel for the night where I will be compensated later. I had to pick up a taxi where I stayed in a hotel near Piccadilly. I do not usually complain and but so far this has been one of my worst experiences in staying in a rented flat or even hotel. I have missed my meetings and
            Reviewed September 18, 2017
            5.2
            ROHANA from Malaysia
            Family with teens
            One-Bedroom Apartment
            Stayed 2 nights in April 2017
            Above average”
            no elevator
            Reviewed July 11, 2017
            8.4
            Robert from Australia
            Group
            1 Bedroom Executive Apartment
            Stayed 4 nights in June 2017
            Excellent”
            Good place, Paddington is a quiet but lovely neighbourhood. Only a short tube ride away from all the attractions
            Reviewed July 01, 2017
            8.0
            claudia from United Kingdom
            Business traveler
            One-Bedroom Apartment
            Stayed 1 night in June 2017
            Very good”
            The lead up time to my stay was very efficient. Responses to queries arrived pretty much instantly and in a very friendly manner. I have dealt with a lot of hotel receptionists and apartment booking companies - however Agoda really stood out. Instructions were very clear and no troubles whatsoever getting into the apartment late at night. If I need to stay in that area again, I certainly would book here again. The only downside - the sofabed mattress is very soft and not very comfy - but then again it's a sofabed. I stayed on it as I was sharing with a work colleague.
            Reviewed June 21, 2017
            8.4
            Paula from Portugal
            Family with teens
            1 Bedroom Executive Apartment
            Stayed 3 nights in June 2017
            Good”
            The shower was very good, the bed confortable and the sheck in very easy The localization: very good. Quiet but next to everything
            Reviewed June 15, 2017
            1234
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