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حجزه اليوم 10 من المسافرين
Garden Palace Hotel
النجوم: 4 من أصل 5
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يتلقى العقار تصنيف النجوم بناءً على مقاييس الراحة والمرافق ووسائل الرفاهية التي تتوقعها.
Jl. Yos Sudarso 11, East Java, مركز سورابايا, سورابايا, أندونيسيا, 60271 - اكتشف الموقع
انطلق في رحلة مميزة داخل سورابايا بفضل معايير Indonesia Care الفائقة وزد من متعة إقامتك مع وجود واي فاي مجاني في جميع الغرف. الموقع المتميز في قلب مركز سورابايا يضعك بالقرب من المزارات السياحية الهامة. لا تنهي رحلتك قبل زيارة متحف سامبورنا الأكثر شهرة. حصول هذا العقار المميز على 4 ليس من فراغ، لأنه يوفر للنزلاء إقامة مميز بفضل وجود مركز رياضي، سبا وغرفة البخار.
الأبرز
المرافق
مكتب استقبال 24 ساعة
تنقلات المطار
خدمة صف السيارات
خدمة انتقالات
مركز لياقة بدنية
غرفة بخار
واي فاي مجاني في جميع الغرف
تسجيل وصول/مغادرة سريع
غير مهتم بوقت الزبون”
نظام الفندق التشيك ان الثانية ظهرا وحضرت للفندق الساعة الثانية وعشر دقائق ولم استلم الغرف المحجوزة سوى الساعة الثالثة و15 دقيقة بريقة مماطلة سيئة جدا بححجة ان الغرف غير جاهزة ثم انهم غير مبالين لا موظفي الرسبشن ولا المدير المناوب وغير مهتمين بالتقارير التي تكتب في اقودا لأنني قلت سأكتب ماحصل قالو اكتب ما تشاء
Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Director of Rooms Garden Palace Hotel, Surabaya
فندق مريح”
الفندق جميل والمشكلة كانت في ضعف اللغة الإنجليزية لدى جميع من تعاملت معهم من الفندق
Flexible and Accommodating: A Hotel that Adapts to Your Needs”
My recent stay at this hotel was characterized by its exceptional flexibility and willingness to accommodate guests' requests. I started by leaving my luggage before officially checking in, a service they graciously allowed, enabling me to explore luggage-free. Additionally, a sudden change in my room preference during check-in was met with understanding and immediate action from the staff. While the overall experience was positive, the initial impression of a smoke odor in the room was a bit off-putting, especially considering the staff's assurance that the entire floor was smoke-free. However, their quick response to the issue, including the use of air freshener and an odor absorber machine, demonstrated their commitment to guest comfort. Once past the initial hiccup, the room itself proved to be quite pleasant. The bed was comfortable, and the bathroom, despite a minor issue with the shower drain, was well-appointed. The staff's efforts to address concerns promptly and efficiently left me with an overall positive impression. In conclusion, this hotel stands out for its flexibility, responsiveness, and commitment to ensuring a comfortable stay for its guests. While there were minor challenges, the positive aspects of the experience, including a comfortable bed and a well-designed bathroom, contributed to an ultimately enjoyable stay.
Dear Valued Guest, Kindly please accept out sincere apologies for the inconvenience caused and the short fall that you faced through your stay. We will look for better improvement on out services forward and ensure a better stay for all of our guest.
The Real MVP for value of money”
It is a 4-star hotel that looks old from the outside but inside it was well-maintained. I remember visiting here 5 yrs ago and really surprised that it is so well-maintained now. The room is clean, the old carpet in the room is already replaced with vynil, new paint, new wallpaper, it is clean and spacious with very affordable price, I suggest you opt for a room with breakfast included because they have a decent amount of breakfast selection. It's perfect for a family weekend even for a solo traveler since the place is very strategic in the middle of the city. My only critic maybe for the staffs to be more friendly, everything else is perfect. 10/10. Oh and make sure to try their dimsum when you eat at the restaurant, so good.
GOOD BUT WHAT HAPPEN ?”
Here's a revised version of your review: --- My stay at the Garden Palace Hotel started off well, thanks to excellent initial research and the hotel’s prime location in the heart of Surabaya. However, upon arrival, I was disconcerted to see multiple banners indicating that the management had not paid employee wages and calling for the hotel to be closed. This situation made us uneasy, especially as newcomers worried about potential unrest. Despite these issues, if the management can address these concerns and improve their practices, I believe the Garden Palace Hotel has the potential to become a memorable and delightful place to stay.