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حجزه اليوم 4 من المسافرين
2023
Hotel Alpina Luzern
النجوم: 3 من أصل 5
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يتلقى العقار تصنيف النجوم بناءً على مقاييس الراحة والمرافق ووسائل الرفاهية التي تتوقعها.
Frankenstrasse 6, منطقة مترو لوزيرن, لوزيرن, سويسرا, 6003 - اكتشف الموقع
استمتع بتجربة الراحة والسحر في فندق Alpina Luzern، وهو فندق تاريخي يقع بجوار محطة قطار لوسيرن ومركز KKL للمؤتمرات. واستمتع بالمأكولات الشهية في مطعم La Bestia، المطعم الإيطالي الرائع بالفندق. وهو مثالي لمسافرين. استمتع بجمال منطقة مترو لوزيرن، موطن بحيرة لوزيرن والمتاحف السويسرية. استمتع بوجبة إفطار لذيذة، واسترخِ في البار، وتذوق خيارات تناول الطعام الذواقة. توفر الغرف مناظر خلابة من الشرفات/التراسات الخاصة وإمكانية الاتصال بالإنترنت مجانًا. استكشف المعالم القريبة مثل Luzerner Wochenmarkt وUfschotti Park ونصب الأسد التذكاري. يمكنك الإقامة في فندق Alpina Luzern للاستمتاع بإقامة لا تُنسى في موقع متميز ومثالي للمسافرين. [قد تكون بعض المحتويات مدعومة بالذكاء الاصطناعي التوليدي. قد يكون هناك بعض الأخطاء.]
الأبرز
المرافق
مكتب استقبال 24 ساعة
الحيوانات الأليفة مسموح بها
موقف سيارات
واي فاي مجاني في جميع الغرف
دراجات
تسجيل وصول/مغادرة سريع
تخزين الأمتعة
سحب نقدي
Great location !”
The location was convenient from the train station. We got a room with a bathtub, balcony and a mountain view. Nespresso coffee machine came in the next day for our enjoyment. Hotel staff were friendly, helpful and warm. Room was spacious and clean. Bottle water was available for hotel guests. Sister hotel, Monopol just right beside, with options of Starbucks, McDonald’s,Burger King all a few steps away. Migros and Coop supermarket is right at the station itself, making it so much easier for me to get my groceries supply. There’s a pizza place right below the hotel Alpina entrance, La Bestia .Great and delicious pizza right there with friendly staff! I totally enjoyed my stay there and definitely will recommend it.
Thank you so much for your review. We are delighted to hear that you enjoyed your stay with us and appreciate all of the details you have shared. It is wonderful to know that the hotel staff, room, amenities and location met your expectations. We are glad that we could contribute to an enjoyable experience for you and we hope to welcome you back soon! Sincerely yours Hotel Alpina
Nice stay but just one problem with one of their staff”
Unlucky for us that when we were arrived we was told to change to check in with hotel monopol luzern (actually they are same owner but the alpina is a bit more modernized but Monopol is the original one infront of the luzern train station . Yes thats better but when we check in with one of thier staff who looks quite unprofessional (may just pass the pro from being a trainee? From my own opinion) she ask for city tax payment , yes i do pay with my cash card but she didnt let me do on the payment machine but took my card and made it on her computer and say it didnt work (of which i just use it from glocery store and it work properly for payment) then she ask me to do this by cash ,yes i do ,(no problem) but when we come up to the room i ve checked my bank application and found out that my cash card has been paid that money. so i went back and show this to her and she keeps saying that on our system it didnt went trough by not going back to check it out again and keep telling me to send the document through the hotel email or call my bank !!by myself. That s very bad action . I have to do the oversea call with my bank and they said they will check it out for me and cancel the payment but i have to went back to get the cash reciept from the hotel . I have to come down to her again and ask for the reciept but she keep saying the same .it didnt went trough it tdidnt went trough ,bla bla i have to say again i just ask for the receipt!!!! Now she go back and print out and yes i have to send that through my bank email . After a big while then she call up to the room to apologize and say yes it already went though !!!! And the hotel will waive that payment and cash back to my card . Time wasting and i ve been charged by unnnecessary oversea call ofwhich cost almost the price of the tax payment . Silly situation ! But i understand this is personal problem because on the other day or evening time . Staff changed . Everything was good flow . The room is big good and cleaned . Nice sleep and best location of Luzern . I should ask for senior staff to cover this one actually .
Dear Chatpong, Firstly, we want to express our sincerest apologies for the inconvenience you experienced during your check-in process. It is certainly not the service we strive to provide to our esteemed guests. We are glad to hear that you found the room to be spacious, clean, and comfortable, and that you appreciated our prime location in Luzern. However, we deeply regret the misunderstanding and trouble you faced due to the incident with the city tax payment. Please rest assured that we greatly value your feedback and will use this as an opportunity to improve ourselves. We understand that such experiences can be frustrating and we are sincerely sorry for any trouble caused. We hope that despite this incident, you were able to enjoy your stay in Luzern and we look forward to welcoming you back to Hotel Alpina in the future. Kind regards, Hotel Alpina
Noisy but good location”
When I booked from Agoda, photo of the room showed a balcony which I was excited about but I got given a room on the first floor which only has a window and only rooms above my floor has balcony. I had terrible sleep the two nights I slept there because not only the noise of people walking up and down the stairs but there was constant strange noise which I can’t quite make out what it was. In the beginning it sounded like someone upstairs was dragging their luggages or furniture around but it went on for too long so I am guessing it is the noise from pipe every time someone upstairs uses shower/ toilet or sink. The room did provide disposable ear plugs and headphones so they are aware of the noise problems. I would recommend requesting room on the highest level. Another con for this hotel is the size of the shower. Even my 11 year old daughter who is skinny bumped her arms on the shower door at least once trying to shampoo her hair. The good things I can say about this three star hotel are location and cleanliness despite hotel room being small and little outdated but they provide complimentary apples and tea bags and nespresso pods however there is no fridge in the room. The bakery Macchi which is only 2 minutes walk from hotel is great for breakfast and lunch. Do not eat at Ameron which is the Italian restaurant across the road. I can cook better than the dishes they served. Coffee is okay.
Dear Judy, We are grateful for your constructive feedback following your recent stay with us at Hotel Alpina. It's disheartening to learn that your experience was affected by noise disturbances. Ideally, our guests enjoy a tranquil and restful stay, and we strive to uphold this standard. Your insights regarding the shower size and room amenities are highly appreciated. It's through such comments that we are able to understand our guests' needs more thoroughly and strive to enhance our offerings. It brings us joy to hear that you found our location convenient and our rooms clean. We're particularly glad that you enjoyed the complimentary apples and tea bags we provide. Thank you once again for your review and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future. Kind regards, Hotel Alpina
Authentic Stay in Hotel Alpina”
During my recent 3-night stay at Hotel Alpina in Lucerne, I found the accommodation to be comfortable and adequate for my needs, it is 1-4 minutes walk from train station. The room was clean and well-maintained, offering a cozy retreat after a day of exploration. The bed was comfortable, ensuring a good night's sleep. However, the room size was a bit compact, which might feel cramped for travelers with larger luggage or those accustomed to more spacious accommodations. Amenities: Hotel Alpina offers a decent range of amenities to enhance guests' stay. The complimentary Wi-Fi was reliable, allowing me to stay connected during my visit. The hotel's breakfast buffet provided a satisfying start to the day, with a variety of options available.
Dear Amir, Thank you for your detailed review and for choosing Hotel Alpina for your stay in Lucerne. We're delighted that you found our location convenient and our rooms clean and comfortable. We also appreciate your feedback regarding the room size and will take it into account for future improvements. We're glad to hear that our amenities, including the Wi-Fi and breakfast buffet, added to your satisfaction. We hope to welcome you back in the future for another pleasant stay. Sincerely yours, Hotel Alpina
Short walk from Luzerne, comfortable for couple, weird room layout”
We stayed for 2 nights, size of room is good for couples, able to full open 2 large luggages. Balcony view is amazing, able to see the mountain from balcony. Loving the balcony to chill and people watch. However the weird thing is position of sinks, it is right in front of the bed, far away from toilet. Toilet is small, could barely turn in the showers. Main light is at the sink area, the other light is toilet’s. Wifi is not amazing too as it gets disconnect every few minutes. Breakfast is at Hotel Monopol, breakfast selection is decent and food taste pretty good, although some of the hot food is on the saltier side.. Front desk ladies are friendly.
Dear Angelina, It's delightful to hear that you found our room size and balcony view appealing. We are also glad you found our breakfast selection to your liking and our front desk staff friendly. Your feedback regarding the room layout and Wi-Fi connection is noted. We strive to offer a comfortable stay for all our guests and your insights will assist us in our continual efforts to improve. We hope to welcome you back to Hotel Alpina Luzern in the future for an even more enjoyable stay. Kind regards, Hotel Alpina