Fable Auckland, MGallery
انطلق في رحلة مميزة داخل أوكلاند بفضل معايير ALLSAFE الفائقة وزد من متعة إقامتك مع وجود واي فاي مجاني في جميع الغرف. الموقع المتميز في قلب مركز مدينة أوكلاند يضعك بالقرب من المزارات السياحية الهامة. لا تنهي رحلتك قبل زيارة سكاي تاور الأكثر شهرة. حصول هذا العقار المميز على 5 ليس من فراغ، لأنه يوفر للنزلاء إقامة مميز بفضل وجود حوض استحمام ساخن، مركز رياضي وساونا.
الأبرز
المرافق
خدمة صف السيارات
واي فاي مجاني في جميع الغرف
مكتب استقبال 24 ساعة
تسجيل وصول/مغادرة سريع
جاكوزي
مركز لياقة بدنية
تخزين الأمتعة
ساونا
Weekend getaway in the city”
The Fables is a perfect location in the centre of Auclland city. You could easily miss the entrance located between two shops on the main Queen Street, but when inside you are transported to an amazing hotel and there is no noise from the main street. Staff were welcoming and very helpful. Our room was quite small, but lovely. The bed was super comfy, amazing shower and everything was clean. Our breakfast was amazing not a buffet- as so many hotels are today, and everything was cooked to perfection. Lots of choices and included was a batista coffee - perfect 👌 we would definitely stay here again, great location, lovely room and amazing breakfast ⭐️⭐️⭐️⭐️
Dear Helen, Thank you for your fantastic review! We’re so pleased to hear that you enjoyed our central location, the peaceful atmosphere inside the hotel, and the welcoming service from our staff. We're also thrilled that you loved your room, the comfy bed, and our delicious breakfast with barista coffee. Your kind words mean a lot to us, and we can’t wait to welcome you back for another great stay. Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland
Maybe not a five star hotel…yet”
I am a loyal customer for Accor hotels, usually I book Sofitel while traveling. This is the first time I try MGallery and honestly I am quite disappointed. The only good thing I am truly satisfied is the location. It’s at the heart of CBD, you can go to many hotspots easily. However, there are way too many awful parts which drag down the whole rating significantly and negatively affect my experience here: *The staff Generally, the receptionists are professional and kind, I would like to extend my appreciation specifically to receptionist Nina and concierge Ru for their thoughtful services by changing the room and moving the table and chair all the way down from 5th floor to 3rd floor for me. They certainly work like 5-star hotel staff. However, for the rest of the concierges (especially the one when I arrived on 5/12 at night) or the house keeping crew, they need more trainings and learn how to have a basic social etiquette. During my 7-night stay, I have never been greeted even once by them, no matter it’s on the hallway or in the lobby, somehow I wonder if this is a selective behaviour or they just think it’s not necessary to do so. Not to mention the concierges don’t even try to help guests carry their luggages over that 6 step stairs to checkin. (maybe the guests do not necessarily need that, but still, it’s about the feeling, they have to ask us). As a five star hotel, every single detail matters, and your hotel is the first one I stay with concierges who are not attentive nor helpful at all. Having a beautiful statue there might be more pleasant. Ironically, even when I pointed out this problem to the receptionist on the next day of my arrival, I still don’t see any improvement from them in the following days, even on my check out day they are still the same. Please work on this part. It seems like a long lasting issue according to the reviews online. *Weird room layout and design 503 was the room I got in the first place. I know the building is quite old but it’s designer’s job to make it comfortable for the guests. No one would need a useless and spacious foyer in their room. The layout for the bathroom is already deficient, the designer should be more creative with the furnishing. Also, it’s obligated to reveal such thing to the guest. As for the bathroom, like some of the reviews online, it’s impossible to not wet the floor outside of the shower enclosure. Since the floor is using marbles tiles, it’s can be slippery when it’s wet. The water temp and pressure is not stable during my stay. And it’s not okay to provide push button hairdryer. I have never seen one 5 star hotel provide such appliance to the guest, even some 3-star hotels provide better dryer than yours. The makeup mirror in 503 are chipped which might cut people accidentally. *The furniture I can see that the whole décor is trying to create a luxurious atmosphere and give a British touch by placing nice furnitures like tea tables and delicate tea set in the room, but the size of the table and chair is out of proportion and mismatch for the room size. Even in 309, which is the room a nice square layout, the chairs are still too big to slightly block the entrance of the bathroom. Not having a working table for every room is also unacceptable (there is no usable lighting for the table or power outlets beneath it in 503, it’s impossible for people to use that table for anything productive but only place stuffs). *USB charging ports The power outlets in the room are all at the bottom and there isn’t one USB charging port. *Housekeeping There is a hole on my bedsheet in my second room, somehow I wonder why the housekeeping staff finds it reasonable to use that sheet. *Ecofriendly It’s nice to provide water to guest everyday, but the ml is not much and it’s not ecofriendly at all. Please use a refillable bottle or build a water station in each level (the elevator room seems like a nice place to set it). I look forward to seeing this hotel grow and be bet
Dear Kuo, Thank you for taking the time to share such detailed feedback from your recent stay with us at Fable Auckland Hotel. We deeply value your loyalty to Accor hotels and appreciate your decision to try MGallery. We are pleased to hear that you found our location to be excellent and are grateful for your kind words regarding our receptionist Nina and concierge Yu. Their dedication to service is truly reflective of the standards we aim to uphold. However, we sincerely apologize for the aspects of your stay that did not meet your expectations. We are taking your feedback regarding the concierge and housekeeping service very seriously. Training and etiquette are paramount, and we are actively reviewing our protocols to enhance our guest interactions. Thank you once again for your feedback. It is crucial in helping us to improve and to strive towards excellence. Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland
Great Stay”
Great location, spotless rooms and friendly staff. We loved the facilities provided and the room was a decent size making our stay comfortable. Fable Hotel is also in a very handy location in the CBD. Overall, a wonderful experience.
Location and Luxurious Room”
Love the location. With my bags and rain, it was an easy 5 mins walk to the hotel from Britomart station. You are surrounded by many shops that you can wander in or just stay in the room because the room is gorgeous and comfortable! Absolutely love my stay here!!
Dear Nur, Thank you so much for your kind words and for sharing your wonderful experience at Fable Auckland! We’re delighted to hear that you loved our central location and found it so convenient, especially with the easy walk from Britomart station. It’s fantastic to know that you enjoyed the gorgeous and comfortable room as well as the surrounding shops and attractions. We look forward to welcoming you back for another luxurious and memorable stay in the near future! Warm regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland
Make sure they are doing their job correctly!”
I booked and paid for a junior suite in October for a specific time in December. I had the receipts. When we got there they gave us a room and when we checked we realised it’s not what I asked for. When we went back to reception to tell them, they lied and tried to make us settle for the room they gave us. Keep in mind again I booked and paid months in advance. They lied and said there’s no junior suite rooms left on a high floor, that I booked too late etc. Well I showed them the receipts and had to demand and push back. They scurried off to talk to their manager who wouldn’t even come out of his office to talk to us. In the end they upgraded us to a better room (and I even had to give them suggestions of what they could do to remedy this) . So the first time experience at Fable is crap. On top of that we had no idea that you have to book to use the hot tub. In other hotels you don’t have to do that. Ruined experience.