فندق إن إس آر ساكيتيان (Hotel NSR Sakithyan)

Broken furniture, cockroaches every where in the room, stinking bath room and pathetic breakfast.

If anyone needs to understand what hospitality and service IS NOT, you need to visit Sakityan hotel in Chennai. The hotel is as awfully bad as one I had visited in Sanaa (Yemen) a few years ago, in terms of cleanliness! I did not find one single person smiling. The reception staff took about 15 minutes to register me and my wife with not a single word if apology or wishes for a pleasant stay, probably because he knew so. The rooms are filthy, walls discolored, lampshades with a thick layer of dust/dirt. The already stinking atmosphere was made worse with some awfully smelling air-freshner (??). The toilet was a disaster! Taps corroded, commode unclean, towels discolored (probably they were white once upon a time) and bore an awful stink. I checked out in less than an hour since it was difficult for me to even think of sitting on the cot or chairs. The reception staff did not even bother to ask me the reason for the immediate checkout!! Customer service!!! When the General Manager was contacted she matter of factly advised me that a refund was not possible per their policy. Since I did not want to ruin my single day's stay in Chennai, I checked into the Residence Towers hotel nearly- Excellence service and reasonably priced.

bad check-in spoils the mood. Poor service, Money Minded, No Hospitality

Insensitive,inconsiderate and most unfriendly attitude of the front desk staff resulted in inordinate delay of more than 4 hours to check in.very unpleasant and uncomfortable for the guest who had traveled thousands of kilometers overnight to reach chennai.I had to contact the booking agency (Agoda)by overseas calls to resolve the issue, I wish the management looks in to the lapse. Dr.GD

Fair

Staff are friendly and helpful, floor tiles in room are dirty, cant walk with bare foot,Hot water did not function. Room service good and fast.Breakfast need improvement consider one egg dish and a smoking corner if possible.