Lovel staff”

We were travelling to Rotorua for two nights with two school kids and the hotel was fabulous. Clean room with two comfortable beds. Only trouble was a thin wall to the room next door, where some American youngsters seemed to have a good laugh till midnight. But they were friendly and left for the lobby area when I (politely) asked them to shut up. Staff was great. Breakfast absolutely delicious with everything from continental to Asian and Indian. Kids loved the juice maker the most. Quite a treat. Free parking, free use of thermal pool. We will be back!

Comfortable Stay”

Smooth check-in, comfortable stay. Will come again

Over priced ”

I booked this one because of Novotel’s reputation, however this one charged similar amount but very outdated, smoking smells, waste of money

great find under pressure”

My wife and I got this hotel last minute in the busy season--what a find! They have a stellar location on the lake, are a 5 minute drive to the Catholic Church, a 2 minute walk to the restaurant area, they have geothermal spas at the hotel, the bed is VERY comfortable, staff was extremely polite and accommodating--super place all around! Oh, and it is within a 30 minute drive of most every activity in the area.

Super big size of bed for twin roo.”

Super big size of twin bed

جيد جداً”

Good location. Comfy bed. Very dated bathroom and terrible shower. Felt it was very overpriced.

Great location. Great breakfast. Free parking.”

Really enjoyed our stay here as a base to explore the region. The hotel is situated right at the end of 'eat street' - with excellent food options. Free parking let us come and go with our rental vehicle as we pleased when not on foot. The buffet breakfast was high quality. The thermal spring water piped in house to their pools is distinctive and you feel great after soaking in them. You will smell like sulfur afterwards though - rinse off well!

Great location, great staff!”

Thank you Marni and the asst. manager on duty for making our bumpy check in smooth! Great location next to eat streat, lake and all amenities within walking distance. I enjoyed the sauna, poola fitness center. Breakfast was good. Best part of our stay was the absolutely friendly and helpful staff!

Fantastic hotel with awesome staff!”

We had a pleasant stay at the Novotel Rotorua Lakeside Hotel. The staff at the front desk is so friendly, accomodating and very pleasant. The process of checking-in and checking-out is very easy. The size of the room is really good, clean and tidy with good amenities. My husband liked the gym inside the hotel. We will definitely suggest this hotel to our friends. And will come back the next time we visit Rotorua.

Good experience with Novotel Rotorua”

The location is very good, at the center of the city. The view is fantastic as well, you will be able to see the lake if you choose the right side of the hotel room, the staff is also nice and friendly.

Great Location”

The hotel is very close to Lake Rotorua, just few minutes on walk. The room condition is quite old but still clean, meet the standard of chain hotel. The staff was a bit confuse during check-out. I've to remind the reception that this booking was from agoda to prevent a double charge through credit card.

Fantastic location by the lakefront”

Central location with private geothermal pools available for use on site. Would definitely stay here again. The place wasn't noisy at all and the staff were really lovely. Didn't have dinner here so can't comment on the restaurant. Make sure you book one of the private pools with reception and use the sauna afterwards!!

great hotel with good restaurants around”

the hotel location was much better than i expected. it was so handy to go around the town by walking. the town is small and even the hotel is near to lake rotorua (which consider not in the central of the town), it still easily can reach by walking. this is a quiet place to rest and a couple of geothermal pools to dip in after a long day of sightseeing. the location was good and near to a lot of great restaurants. the room was a bid old but neat, tidy and big. other facilities like gym, pool and sauna were much smaller than i thought. the room and bathroom were clean, bright and quiet. no problem with the broadband connection. the hotel spas were nicely heated with natural geothermal water. the hotel has only one restaurant but there are numerous restaurants in town which is just 2 to 3 minutes away. overall an excellent hotel.

great hotel with good restaurants around”

The hotel location was much better than I expected. It was so handy to go around the town by walking. The town is small and even the hotel is near to Lake Rotorua (which consider not in the central of the town), it still easily can reach by walking. This is a quiet place to rest and a couple of geothermal pools to dip in after a long day of sightseeing. The location was good and near to a lot of great restaurants. The room was a bid old but neat, tidy and big. Other facilities like gym, pool and sauna were much smaller than I thought. The room and bathroom were clean, bright and quiet. No problem with the broadband connection. The hotel spas were nicely heated with natural geothermal water. The hotel has only one restaurant but there are numerous restaurants in town which is just 2 to 3 minutes away. Overall an excellent hotel.

Excellent Hotel, very accessible!”

we had an excellent dinner. it was most enjoyable and the servers were very attentive to patrons' needs. unlike other hotels i've encountered, the conceirge wasn't very helpful with helping out with bookings or other personal services. however they do make very nice recommendations. for example, when i asked for a hangi meal recommendations which included a geyser, i was told to seek out te puia. they gave the exact driving directions too! car park was free! so thats good, after a long drive from waitomo.

Good”

Good place

Great location ”

Worth the 5 minute walk to St. Faiths church to see the window with Jesus etched into it, take a seat and it looks like Jesus is walking on the lake. Located at the end of Eat Street makes it easy to find a meal. Good buffet breakfast with eggs and omelettes prepared for you and the juice bar is a nice addition. Staff and cortous and helpful.

Very nice clean hotel and nice view.”

I would recommend this hotel to my friend due to the staff are so nice and friendly. The room was big and loved the view. The hotel itself is close to all the different restaurants and the breakfast , yummy.. I would love to come back with my whole family next time. We only stayed for one night , we could have stayed longer but our holiday was so short. Anyway, when we comeback, we will definitely go back to novotel hotel. Thanks.

Good stay”

Great room and close to restaurants. Only thing that was disappointing was at the time of stay there was a fire alarm that went on at 1am in the morning, no staff or fire wardens that showed us where to go or when to go back in. In the middle of winter and of the night it wasn't a good experience. Other than that it was a good stay. Breakfast was great also.

Location best / beds uncomfortable”

2 adults & 5 year old. best location in rotorua. near to eateries and the best restaurants in Rotorua. beds were very uncomfortable. we just couldn't sleep. less tv channels. room service was good. Breakfast was good too. we will stay back again but will request for slightly better beds. This time we stayed in 515 from 28th to 1st Dec 2016.