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حجزه اليوم 10 من المسافرين
نوفوتيل سماتور سورابايا تيمور (Novotel Samator Surabaya Timur)
النجوم: 4 من أصل 5
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يتلقى العقار تصنيف النجوم بناءً على مقاييس الراحة والمرافق ووسائل الرفاهية التي تتوقعها.
JL. RAYA KEDUNGBARUK NO. 26-28, رانجكوت, سورابايا, أندونيسيا, 60298 - اكتشف الموقع
يمكنك الإقامة في فندق Novotel Samator Surabaya Timur، وهو فندق مفعم بالحيوية يضم Food Exchange وبار Pinisi Lounge وبار Damsole Pool. استمتع بـ InBalance Wellness & Spa ومسابح للأطفال والكبار وغرفة ألعاب للأطفال. غرف مريحة مع مناطق جذب قريبة يمكن استكشافها. يقع فندق Novotel Samator Surabaya Timur في حي Rungkut النابض بالحياة، ويوفر سهولة الوصول إلى مراكز التسوق والمطاعم ومناطق الجذب المحلية. استمتع بوجبة إفطار جاهزة، واسترخي بجوار حمام السباحة مع إطلالات خلابة، وجدد نشاطك في الساونا. غرف مجهزة تجهيزًا جيدًا مع تكييف وخدمة الواي فاي المجانية ولوازم استحمام فاخرة. اختر من بين الغرف المطلة على المدينة أو الهواء الطلق أو النهر. قم بزيارة معبد Sanggar Agung الشهير القريب. مثالية لاثنين من المسافرين. [قد تكون بعض المحتويات مدعومة بالذكاء الاصطناعي التوليدي. قد يكون هناك بعض الأخطاء.]
الأبرز
Indonesia Care
شهادة على مستوى نظافة وتعقيم مثاليين، والممارسات الآمنة التي تستبعد التلامس
المرافق
مكتب استقبال 24 ساعة
تنقلات المطار
موقف سيارات
واي فاي مجاني في جميع الغرف
نادي للأطفال
مركز لياقة بدنية
تسجيل وصول/مغادرة سريع
تخزين الأمتعة
NOVOTEL SAMATOR”
since the beginning of staying at Novotel Samator I have fallen in love. I place cleanliness, facilities and staff friendliness as my priority in determining the choice of stay. At Novotel samator I found everything. Room, pool, gym all nice and comfortable. The breakfast menu... wow is very varied starting from Indonesian cuisine, local wisdom dishes from several regions, modern western, Chinese menus are very impressive. from appetizer, pastry to dessert .. all delicious. Meanwhile, the room service menu is quite extensive and very varied. The taste is delicious .. My family and I can't move anywhere else except Novotel Samator .. thank you so much..
Dear Evi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. Especially about our service, facilities, and also about our food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager
Best value hotel in East Surabaya ”
Book this hotel at last minute, price was of excellent value (appx 600 thousand Rp incl breakfast). Room was very spacious and relatively updated (new shower, ac controlled buttons, etc). Pillows were also very comfortable. Breakfast was excellent. Buffet was large with multiple choices even though there weren't many guests at the hotel at this time. Room can be made a bit cleaner and tidier though esp the bathroom (old stains were visible at the basin for instance). But overall the Novotel is a very good value hotel and I wouldnt mind coming back on my next visit in Surabaya.
Dear Alexander, Thank you for choosing Novotel Samator Surabaya Timur and sharing your experience. We are delighted to hear that you found our hotel to be of excellent value with spacious rooms, comfortable pillows, and a delicious breakfast buffet. Your feedback regarding the cleanliness and tidiness of the room, especially the bathroom, is duly noted, and we will make sure to address this matter accordingly. We appreciate your kind words and look forward to welcoming you back on your next visit to Surabaya. Warm regards, David C. Kalalo General Manager
If only there weren't other guests there”
There is very little noise protection between rooms with a joining doors. I had a great stay but the only thing that made it bad was the lack of sound proofing to the room ext door, this was particularly bad on the 3rd and 4th nights stay when the BNI was having its conference there. Could you please either put me in contact with the organisers of the conference or please relay the following response to them. On the first evening they decided to have a part in the room until 11/12 pm, they then woke up early at 5 am and decided to laugh, cackle, and discuss all sorts of things. They seemed to take great joy at doing this the top of their voices. Eventually they went away and I managed to go back to sleep at 8, I had planned to leave that day but there was more I wanted to see in Surabaya so I stayed an extra day, assuming / hoping that the room next door wouldn't be up early the next day after the conference was over.... I was wrong. This time they woke up at 4 am and had a meeting in bed cackling and laughing out loud. So it woke me up again and I knew I had a big day ahead of me, riding the bike to Bali. A 12 hour journey. I was a little angry at this, tried to call reception to ask them to shut up and have some hotel etiquette, remember that other guests are trying to sleep, but at that time the concierge didn't speak English, which is fair enough as was very early. When I told the reception upon check out, the only information he could give me was the banks name. I have since messaged the bank but had nothing back.
Dear Tom, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Samator Surabaya Timur. We sincerely apologize for any inconvenience you experienced due to the lack of soundproofing in the rooms with adjoining doors. We understand that noise disturbances can greatly affect the quality of your stay, and we apologize for the disturbance caused by the conference participants. Rest assured, we will take your feedback into account and explore ways to improve the sound insulation in our rooms. We apologize for any difficulty you encountered in communicating your concerns with our concierge team. We will review our training procedures to ensure that our staff members are proficient in English at all times. Once again, we apologize for the inconvenience caused and appreciate your understanding. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. Best Regards, David C. Kalalo General Manager
استثنائيّ”
Stayed in this hotel with 2 children multiple nights, we booked 2 rooms unfortunately we didn’t get connecting rooms which was inconvenience, but we could understand that maybe the hotel was full during our stay. Hotel lobby was crowded because there were weddings and meetings. Bell service was great in accepting food delivery via Gojek, as well as keeping our suitcases when we checked out and we had late flight back home, staffs were excellent. What could be improved is the room, wall could be freshen up a bit, especially the wall where coffee station was. We saw splatters of beverages on the wall. Sofa could be deep cleaned as well, stains were on the sofa. Toilet paper holder fell off the wall. We appreciate that the hotel is green hotel that eliminates the use of paper and plastic products. Overall, our stay was great and will definitely come back again when we’re in Surabaya.
Dear Hilda, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. We thank you for your input especially about our sofa, and all the cleanliness as well. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager
Regular Visitor”
when checking in I always get friendly service. Also when checking out just put the key in the designated drop box. However, when having breakfast, you need to set the right time to get a comfortable dining table.
Dear Ali, Thank you for your positive feedback. We are delighted to hear that you receive friendly service during check-in and find our key drop box convenient. We will take your feedback about breakfast seating into consideration. Looking forward to welcoming you back. Best Regards, David C. Kalalo General Manager