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• Maximum children allowed per room is 1.
• Children under 4 years old will receive breakfast free of charge.
• Children 4-11 years old must use an extra bed.
• Please inform the property regarding number of children and age prior to arrival.
• Please note that the property can only be reached via long tail boat. Taxi boats are available at Ao Nam Mao Pier. Alternatively, guests may also catch a taxi boat from Ao-nang Pier to Railay Beach.
• The resort offers chargeable shuttle services from/To Krabi Airport to the resort, or from the pier to the resort, and guests who wish to use the service must make an arrangement and confirmation with the resort in advance. Kindly contact the resort directly for further details.
• The name of the guest on the booking confirmation must be the same as the credit card holder.The name on the credit card used at check-in must match the reservation.
The property will collect new payment if guests do not present their credit card upon check-in.
• The beach available at the property is a public beach and visitor count may increase during public holidays and holiday season.
• The property is restricted from placing umbrellas and lounge chairs directly on the beach. These facilities may only be used by the property's swimming pool.
• Please note that the hotel does not accept a third party credit card for any bookings. The name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in.
• Please inform Railay Bay Resort & Spa-SHA Extra Plus of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
• Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Extra Person (3rd person) Adult with extra bed include breakfast @THB 2,000 - net/night. Mandatory
• CHILD POLICY Children age from 3 - 11.99 years, with extra bed include breakfast @THB 1,500- net/night.
• Infant age from 0 - 2.99 years, share the existing bed with parents, *free of charge including breakfast.
• Infant 0 – 1.99 years old *Baby Cot is provided free of charge *Children 12 years and above are considered adults and pay the full adult rate.
• When booking more than 5 rooms, different policies and additional supplements may apply.
The property will conduct an interior renovation on the 3rd to 6th building of the Superior Room with the Princess Restaurant. During the process of renovation, the garden pool will be temporarily closed and can be used the rooftop pool as usual. However, the Princess Restaurant will be relocated to serve breakfast in the spa zone as normal, while lunch and dinner will be served on the rooftop pool and outdoor terrace at the restaurant.
Sewage and water treatment issues...avoid this place.”
If you don't enjoy the smell of sewage in your room and bathroom, and prefer water that doesn't taste salty, you will not enjoy your time at this resort. Seriously, the resort's plumbing/sewage and water treatment systems are dysfunctional and the resort owner does not seem to care or want to invest the money to fix the problems, despite all the negative reviews about this issue. That aside, the rooms are pleasant and we enjoyed the comforts and cleanliness of the Grand Deluxe room that we stayed in, despite the frequent sewage smell in the room/bathroom. The front desk and dining room staff are kind and we appreciated getting upgraded to a better room upon check-in, with no extra charge. The rooftop pool was pleasant, but nothing to write home about. The included buffet breakfast was mediocre. They don't bother to keep the cooked/hot food warm, so if you don't arrive super early, the "hot" food is already cold by the time you eat it. The coffee is below average. And if you want a cappuccino or expresso, you'll pay extra for that. Lame. The cleaning staff did an excellent job and we appreciated the concierge hauling our luggage to our room for us. 2 nights here was plenty, given the sewage smell and water issues, and the mediocre buffet breakfast. I would highly recommend staying at the nearby Avatar Railay Resort instead. It's much nicer, has no sewage treatment/plumbing problems, the tap water tastes normal, and it's a much nicer hotel overall, with a much better buffet breakfast, beautiful pool, and way more beautiful gardens.
Lovely resort”
Railay Princess is in the perfect spot, away from the masses at Railay West and right next to the floating pier at Railay East. The two pools are really wonderful and a perfect temperature. Beware of the monkeys that congregate at the back pool around dusk - but they sure are a sight to see! The rooms are comfortable. Yes, there is a sewerage smell from time to time (depending on the wind direction) and one area in particular is affected by this, but it is not the only place around Railay where you smell it! The position of the hotel is perfect and the shops/restaurants etc around are great. There is a back entrance so you can easily walk around. Extremely picturesque resort with lots of passers-by taking photos. Worth a walk to Tay Lew Bar to see the sunset on the East side so you don't have to join the throng on the beach! Breakfast is good with a lot of choice and regularly being topped up. Warm showers, everything you could want in the room, but bring a power adapter! Overall a lovely little resort and would happily stay again.
Overall good experience ”
The location is very convenient as it’s right next to the floating dock. Staff is very friendly and helpful. During checkin the ladies at front desk spoke good English. There was a lot of construction going on during our stay but didn’t bother us much. The room was okay but I had to kill over 10 mosquitos that were already in my room when I arrived. That was my main complaint and made me the most uncomfortable. The roof top pool was very nice with massage jets and we enjoyed watching the monkeys play in the trees.
Great hotel in Railay!”
Amazing place with the most kind and helpful staff I was given a ground floor room and as the balcony was at front and opened asked to be moved as I didn’t feel comfortable as a solo lady traveller and knew I wouldn’t want to sit outside in the evening or have doors open. The receptionists were so accommodating and moved me to a first floor room very quickly, despite the hotel being super busy. The hotel is close to the ferry., so it’s a 2 minute walk. Although not on the best side of the island, it is quiet and in between the pathway to the best beach on Railay. Moments away from the main street with restaurants and shops. The resort is peaceful and the pools are great. The breakfast was plentiful and tasty, lots of choice. The public areas and rooms are spotless and bedding / towels very nice. I would recommend this hotel to everyone!
Good place to stay in Railay beach”
This is standard 3.5/4 resort hotel. You might have seen very similar places anywhere in the Caribbean, except it is not all inclusive, which I like. 2 pools, one infinity with a view on a rooftop of 2 story building, the other is in a jungle-like setting where monkeys come 2 times a day. Asian water monitors come too. Close to the best beach in Thailand - just about 10 min walk. Depending on the building in which you stay you may be 3 to 7 min away from the walking street. Breakfast buffet is standard, variety is good - include European, American and Thai options. Squeaky clean, staff is friendly and helpful. As usual in places like that their tour/transfer options are way overpriced, but you don't have to use them - there are good options on the Walking street. Warning: their laundry is priced by item, not by weight, and even more importantly they don't have quick laundry options. I was told that their turnaround is 4 days.