Guests must pay in advance using PayPal. The property will send an e-mail with a PayPal link 1 month prior to the check-in date. Guests must complete the transaction via credit card within 7 days of receiving the email. If the booking is made later than 5 days before the check-in date, the total price of the reservation will be charged to the credit card. In case of a refund, the payment is refunded via PayPal. Upon receiving the payment, the property will email the security code for the apartment's lock. Guests should go directly to the property and use the security code to open the locker and enter.
For guests booking with a non-refundable rate, the total price of the reservation will be charged to their provided credit card, anytime after the booking is made.
Luggage storage is provided between 09:00 - 21:00 at the I-Satellite luggage storage facility near Kyoto Station. Please contact the property directly for requests or details regarding this service.
Early check-in is unavailable in any case at this property.
Please note there is no lifts at the property. No porter service is provided.
Please note that children cannot be accommodated in certain room types and that the maximum occupancy of the room includes all children. The maximum occupancy cannot be exceeded under any circumstances.