منتجع وسبا ذا راروتونجان بيتش (The Rarotongan Beach Resort and Spa)

منتجع وسبا ذا راروتونجان بيتش (The Rarotongan Beach Resort and Spa)

Aroa Beach, Rutaki, راروتونجا, جزر كوك,
- عرض الخريطة
غرفة مواجهة الشاطئ منتجع وسبا ذا راروتونجان بيتش (The Rarotongan Beach Resort and Spa)
غرفة مواجهة الشاطئ
    تم الحذف من التفضيلات
    شاطئ منتجع وسبا ذا راروتونجان بيتش (The Rarotongan Beach Resort and Spa)
    شاطئ منتجع وسبا ذا راروتونجان بيتش (The Rarotongan Beach Resort and Spa)
    مسبح خارجي منتجع وسبا ذا راروتونجان بيتش (The Rarotongan Beach Resort and Spa)
    غرفة مواجهة الشاطئ منتجع وسبا ذا راروتونجان بيتش (The Rarotongan Beach Resort and Spa)
    شاهد صورنا الـ60
     منتجع وسبا ذا راروتونجان بيتش (The Rarotongan Beach Resort and Spa)

    تقييم النزلاء

    7.3
    جيد جداً
    /10
    ( 86 تقييم)اسمع رأي المسافرين
    7.9
    راحة الغرفة وجودتها جيدة جدًا

    أهم ما يميز مكان الإقامة

    لماذا عليك اختياره؟

    • تنقلات المطار

    • شاطئ خاص

    • تغيير العملات

    • جاكوزي

    ممتاز
    الموقع
    8.3
    اكتشف الموقع
    موقع ممتاز
    الجودة مقابل السعر6.7
    المسافة إلى مركز المدينة15km
    تصنيف الموقع8.3
    خيارات الغرف
    7.9
    جيد جدًا
    راحة الغرفة وجودتها
    فيلا من 3 غرف نوم مع حوض سباحة. (3 Bedroom Pool Villa)
    فيلا من 3 غرف نوم مع حوض سباحة. (3 Bedroom Pool Villa)
    ...
    • الإطلالة: مسبح
    • شرفة/ تراس
    • سرير كينج & سرير كينج & سري...
    أدخل التواريخ لمشاهدة الأسعار
    فيلا (Villa)
    فيلا (Villa)
    ...
    • الإطلالة: حديقة
    • شرفة/ تراس
    • سرير كينج & سرير كينج & سري...
    أدخل التواريخ لمشاهدة الأسعار
    2 Bedroom Family Adjoining Suite Non-Smoking
    2 Bedroom Family Adjoining Suite Non-Smoking
    ...
    • حجم الغرفة: 65 متر مربع/700...
    • الإطلالة: حديقة
    • سرير كينج & 2 أسرّة مفردة أ...
    أدخل التواريخ لمشاهدة الأسعار
    عائلية مواجهة للشاطئ (Family Beachfront)
    عائلية مواجهة للشاطئ (Family Beachfront)
    ...
    • حجم الغرفة: 65 متر مربع/700...
    • الإطلالة: شاطئ
    • سرير كينج & 2 أسرّة مفردة أ...
    أدخل التواريخ لمشاهدة الأسعار
    جناح من غرفتي نوم (2 Bedroom Suite)
    جناح من غرفتي نوم (2 Bedroom Suite)
    ...
    • حجم الغرفة: 80 متر مربع/861...
    • شرفة/ تراس
    • سرير كينج & سرير كينج أو 2 ...
    أدخل التواريخ لمشاهدة الأسعار
    جناح عائلي من غرفتي نوم (2-Bedroom Family suite)
    جناح عائلي من غرفتي نوم (2-Bedroom Family suite)
    ...
    • غرف لغير المدخنين
    • دوش وبانيو
    • سرير كوين & سرير طابقي أو س...
    أدخل التواريخ لمشاهدة الأسعار
    غرفة جانب الشاطئ (Beachside Room)
    غرفة جانب الشاطئ (Beachside Room)
    ...
    • حجم الغرفة: 30 متر مربع/323...
    • الإطلالة: حديقة
    • سرير كينج
    أدخل التواريخ لمشاهدة الأسعار
    جناح جراند مواجه للشاطئ (Grand Beachfront Suite)
    جناح جراند مواجه للشاطئ (Grand Beachfront Suite)
    ...
    • حجم الغرفة: 103 متر مربع/11...
    • الإطلالة: محيط
    • سرير كينج
    أدخل التواريخ لمشاهدة الأسعار
    بنغل شهر العسل (Honeymoon Bungalow)
    بنغل شهر العسل (Honeymoon Bungalow)
    ...
    • حجم الغرفة: 46 متر مربع/495...
    • الإطلالة: مسبح
    • سرير كينج
    أدخل التواريخ لمشاهدة الأسعار
    جناح ديلوكس على شاطئ البحر (Deluxe Beachfront Suite)
    جناح ديلوكس على شاطئ البحر (Deluxe Beachfront Suite)
    ...
    • حجم الغرفة: 50 متر مربع/538...
    • الإطلالة: شاطئ
    • سرير كينج & سرير طابقي
    أدخل التواريخ لمشاهدة الأسعار
    هل لديك سؤال محدد عن منتجع وسبا ذا راروتونجان بيتش (The Rarotongan Beach Resort and Spa)؟
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    اكتشف منتجع وسبا ذا راروتونجان بيتش

    اكتشف منتجع وسبا ذا راروتونجان بيتش

    عن الفندق:

    تفاصيل اقل

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    أحدث التقييمات

    تقييمات أجودا (86)تقييمات بوكينج دوت كوم (963)
    7.3
    /
    10
    جيد جداً
    النظافة7.0
    المرافق7.4
    الموقع8.3
    جودة الغرفة7.9
    الخدمة7.2
    الجودة مقابل السعر6.7
    مقدمة من النزلاء أصحاب الإقامات المصدقة Agoda
    جميع اللغات
    كافة أنواع المسافرين (86)
    جميع أنواع الغرف
    نعرض حاليًا 50 تقييم من نزلاء حقيقيين
    123
    9.6
    استثنائيّ
    Melinda
    عائلة من أطفال صغار
    جناح جراند مواجه للشاطئ
    مدة الإقامة 6 ليلة/ليالٍ في أبريل, 2019
    Lovely stay!”
    We had a very relaxing stay. Breakfast was yummy. Every day there is new free activities. We made hats, flower garlands, wind mills, fed the fish, learned to play the island drums and the ukulele. The beach is beautiful, the reef out of this world. So many tropical fish. We snorkeled and kayaked ( free hire). Staff are friendly. We had such a great time.
    تاريخ التقييم 18 أبريل 2019
    9.6
    استثنائيّ
    Tanya
    مجموعة
    جناح ديلوكس على جانب الشاطئ
    مدة الإقامة ليلة واحدة في يناير, 2019
    Beachfront villa”
    The Beachfront Villa's are worth every cent! and the lagoon is perfect for snorkelling.
    تاريخ التقييم 15 أبريل 2019
    10.0
    استثنائيّ
    Maureen
    مسافر منفرد
    غرفة جانب الشاطئ
    مدة الإقامة 2 ليلة/ليالٍ في فبراير, 2019
    Love the friendly service and the complete desire to meet all the Cook island visitors wants ”
    The hotel provides equipment for all sports and guidance for water sports ... snorkeling is the best with guides and tours. A seperate spot for kids keeps them entertained and gives adults privacy. This place is a island treat!
    تاريخ التقييم 25 فبراير 2019
    Kia Orana Maureen, Thank you for taking the time to review your recent stay at The Rarotongan Beach Resort & Lagoonarium. We are thrilled that you enjoyed your stay with us and that you were able to take advantage of the many water sports and activities available to all of our guests. The resort enjoys a prime tranquil location directly on Aroa Lagoon Marine Sanctuary with beautiful white sand beaches and the island’s best snorkeling with abundant tropical fish and occasionally turtles and eagle rays as well as stunning sunsets. Guests can explore the marine sanctuary with complimentary kayaks, paddle boards, snorkels & masks, etc. Rarotonga is 32 kilometers or 14 miles in circumference, so all the island’s attractions are easily accessible from the resort by walking, cycling, bus, taxi or rental motor scooters or cars. We look forward to welcoming you back. Kia Manuia, Samantha Johnson - Resort Manager
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    منتجع وسبا ذا راروتونجان بيتش
    3.2
    Richard من استراليا
    زوجان
    جناح ديلوكس على جانب الشاطئ
    مدة الإقامة 3 ليلة/ليالٍ في ديسمبر, 2018
    مقبول”
    Awful hotel. So dated. Needs pulling down and rebuilding. Minimal cleaning service is available on public holidays- Why bother paying money to stay in a hotel that cannot service the rooms properly. The restaurant floor was filthy and slippery- such a hazard. Front desk staff were incompetent and the rooms are only ready at 3pm although the hotel information states 2pm
    تاريخ التقييم 10 يناير 2019
    Kia Orana Richard, Thank you for reviewing your recent stay at The Rarotongan Beach Resort & Lagoonarium. Check In is 3:00pm thiis is published on our website and all of our booking information. Prior to 6am, you will need to book your room for the prior night. For maximum guest comfort and convenience, it is recommended that guests do this for immediate access to their reserved room upon arrival. This is particularly important for early morning arrivals on overnight flights. From 6am to 3pm, an Early Check In can be booked for 60% of the daily room rate. Prior to 3pm, an Early Check in can be arranged at 10% of the daily room rate per hour. The resort has a Duty Manager available from 7am-10pm who would have been more than happy to address any concerns during your stay, and I would have also welcomed the opportunity to meet with you personally. Please feel free to contact me directly if you wish to share more detailed feedback. Kia Manuia, Samantha Johnson - Resort Manager
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    منتجع وسبا ذا راروتونجان بيتش
    4.4
    Lauren من نيوزلندا
    زوجان
    غرفة جانب الشاطئ
    مدة الإقامة ليلة واحدة في سبتمبر, 2018
    Very dated, staff rude, wasn’t happy there.”
    Great beach location, but defintely needs a revamp. Needs updated very old fashioned the decor & for what u pay not flash at all.
    تاريخ التقييم 24 سبتمبر 2018
    Kia Orana, Thank you for taking the time to review your recent stay at the Rarotongan Beach Resort and Lagoonarium. The resort enjoys a prime location directly on Aroa Lagoon Marine Sanctuary on the south-west side of the Island with beautiful beaches, stunning sunsets and abundant tropical fish. We provide complimentary use of kayaks, paddle boards, snorkels & masks, etc. for guests to explore the lagoon. The latest 360-degree virtual tours are available online as well as photographs, room layout maps, and detailed descriptions to assist guests to identify the best room option for their holiday. There are several higher category rooms which may have been preferable, and which could have viewed during our daily 2pm site inspection tour (subject to room categories being available). The Resort is currently undergoing a progressive refurbishment program on public areas and guest rooms. The resort has a Duty Manager available from 7am-10pm who would have been more than happy to address an
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    منتجع وسبا ذا راروتونجان بيتش
    8.0
    ممتاز
    Garrett
    مسافر منفرد
    غرفة جانب الشاطئ
    مدة الإقامة ليلة واحدة في أغسطس, 2018
    Great staff and facilities, but needs an update or a more justified price point”
    Firstly, I did have a great time there and the staff were wonderful, the location is fantastic and it has everything there that you need. I did find the pricing not good value for money for what you receive though, in comparison with other properties on Raro. The resort is charming with an old school 90's feel, however it is looking very dilapidated in some areas and would benefit from a refurb
    تاريخ التقييم 22 أغسطس 2018
    Kia Orana, Thank you for taking the time to review your recent stay at the Rarotongan Beach Resort and Lagoonarium. I am delighted that you had a great time during your stay with us. The resort enjoys a prime location directly on Aroa Lagoon Marine Sanctuary on the south-west side of the Island with beautiful beaches, stunning sunsets and abundant tropical fish. We provide complimentary use of kayaks, paddle boards, snorkels & masks, etc. for guests to explore the lagoon. The latest 360-degree virtual tours are available online as well as photographs, room layout maps, and detailed descriptions to assist guests to identify the best room option for their holiday. There are several higher category rooms which may have been preferable, and which could have viewed during our daily 2pm site inspection tour (subject to room categories being available). We strive to provide our guests with fantastic holidays and great memories at a fair and reasonable price. The isolation of the Cook Isla
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    منتجع وسبا ذا راروتونجان بيتش
    8.4
    ممتاز
    Hilaire من نيوزلندا
    زوجان
    غرفة جانب الشاطئ
    مدة الإقامة 5 ليلة/ليالٍ في أغسطس, 2018
    Very friendly, clean and good facilities”
    Staff went out of their way for a friends birthday to make it special
    تاريخ التقييم 10 أغسطس 2018
    Kia Orana Hilaire, Thank you for taking the time to review your recent stay at the Rarotongan Beach Resort and Lagoonarium. The resort enjoys a prime location directly on Aroa Lagoon Marine Sanctuary on the south-west side of the Island with beautiful beaches, stunning sunsets and abundant tropical fish. We provide complimentary use of kayaks, paddle boards, snorkels & masks, etc. for guests to explore the lagoon. The Resort is currently undergoing a progressive refurbishment program on public areas and guest rooms. The resort has a Duty Manager available from 7am-10pm who would have been more than happy to address any issues during your stay, and I would have also welcomed the opportunity to meet with you personally. Please feel free to contact me directly if you wish to share more detailed feedback. Kia Manuia Samantha Johnson – Resort Manager
    Show more
    منتجع وسبا ذا راروتونجان بيتش
    4.4
    Natasha من استراليا
    زوجان
    غرفة جانب الشاطئ
    مدة الإقامة ليلة واحدة في يوليو, 2018
    Poor staff”
    Room was average good for a 1 night stay. We waited 1.5 hours for dinner and the staff blamed it on how busy it was even though guests who arrived well after us received their meals. Good side the beds were very comfortable! Night shift reception quite immature in front of us and did not make us feel welcome at all. Would not recommend - very saddened by this experience.
    تاريخ التقييم 07 يوليو 2018
    Kia Orana, Thank you for taking the time to review your stay at The Rarotongan Resort & Lagoonarium. We have shared your comments with our staff and will incorporate your feedback into our ongoing training program. The Resort has a Duty Manager available from 7am-10pm daily who is more than happy to address any issues you may experience during your stay with us. Kia Manuia, Samantha Johnson - Resort Manager
    20 أكتوبر 2018 تم الرد في
    منتجع وسبا ذا راروتونجان بيتش
    6.8
    جيد
    Michelle من الولايات المتحدة
    عائلة من أطفال صغار
    غرفة جانب الشاطئ
    مدة الإقامة 12 ليلة/ليالٍ في يونيو, 2018
    جيد”
    Great location and facilities however the front desk staff were not knowledgeable or helpful and consistently got requests wrong. Many outside vendors advised against listening to the reception staff as they were known for getting local information wrong for tours, taxi rates, airport transfer times. The maid service was extremely slow and not thorough (which I came to find out was because there were only 5 maids to service the entire resort). We asked to upgrade our room and after being asked to be ready to move by 10am we wasted a full day waiting around and finally got the room at 6pm which ended up being the wrong room and not the one we had requested. - The rooms were not very clean. - There was a shortage of towels. Guests were allowed one towel each. The rest of the resort staff were very friendly.
    تاريخ التقييم 26 يونيو 2018
    Thank you for taking the time to review your stay at The Rarotongan Beach Resort & Lagoonarium. We have passed on your comments to our staff and will incorporate these issues into our regular staff training sessions. The resort has a Duty Manager available from 7am-10pm who would have been more than happy to address any concerns during your stay, and I would have also welcomed the opportunity to meet with you personally. Please feel free to contact me directly if you wish to share more detailed feedback. Kia Manuia, Samantha Johnson - Resort Manager
    07 نوفمبر 2018 تم الرد في
    منتجع وسبا ذا راروتونجان بيتش
    8.8
    ممتاز
    Wayne من نيوزلندا
    زوجان
    غرفة جانب الشاطئ
    مدة الإقامة 5 ليلة/ليالٍ في مايو, 2018
    Very nice resort. Good for families. Excellent swimming brach”
    Excellent snorkelling.
    تاريخ التقييم 02 يونيو 2018
    Thank you for taking the time to review your recent stay at the Rarotongan Beach Resort and Lagoonarium. The resort enjoys a prime location directly on Aroa Lagoon Marine Sanctuary on the south-west side of the Island with beautiful beaches, stunning sunsets and abundant tropical fish. We provide complimentary use of kayaks, paddle boards, snorkels & masks, etc. for guests to explore the lagoon. The Resort is currently undergoing a progressive refurbishment program on public areas and guest rooms. The resort has a Duty Manager available from 7am-10pm who would have been more than happy to address any issues during your stay, and I would have also welcomed the opportunity to meet with you personally. Please feel free to contact me directly if you wish to share more detailed feedback. Kia Manuia Samantha Johnson – Resort Manager
    Show more
    منتجع وسبا ذا راروتونجان بيتش
    6.8
    جيد
    Robert من استراليا
    مجموعة
    جناح ديلوكس على جانب الشاطئ
    مدة الإقامة 2 ليلة/ليالٍ في أبريل, 2018
    Over-developed and Tired”
    Having stayed at the Rarotongan Beach Resort in the past, this time we found it over developed and tired. It was very disappointing. A lack of cleaning staff meant the rooms were not cleaned mostly until 6 to 7 pm when we were getting ready to go out. The gardens are under maintained, as are the rooms. There was very little space in the bathroom for personal toiletries and the wardrobe was partly blocked by a bench with a small inadequate frig. The staff on the whole were friendly and where possible, efficient. Breakfast was nothing to write home about and juices and milks were not labelled, leaving one guessing!
    تاريخ التقييم 25 أبريل 2018
    Thank you for taking the time to review your recent stay at the Rarotongan Beach Resort and Lagoonarium. The resort enjoys a prime location directly on Aroa Lagoon Marine Sanctuary on the south-west side of the Island with beautiful beaches, stunning sunsets and abundant tropical fish. We provide complimentary use of kayaks, paddle boards, snorkels & masks, etc. for guests to explore the lagoon. Our complimentary continental tropical buffet includes seasonal fresh island fruits, fresh fruit salad, home-stewed fruits, Bircher muesli, homemade yoghurt, breads and spreads, cocoffee, tea and juice. The Resort is currently undergoing a progressive refurbishment program on public areas and guest rooms. The resort has a Duty Manager available from 7am-10pm who would have been more than happy to address any issues during your stay, and I would have also welcomed the opportunity to meet with you personally. Kia Manuia Samantha Johnson – Resort Manager
    Show more
    منتجع وسبا ذا راروتونجان بيتش
    7.2
    جيد جداً
    Demalza من نيوزلندا
    مسافر منفرد
    غرفة جانب الشاطئ
    مدة الإقامة ليلة واحدة في أبريل, 2018
    Would definitely Return.”
    I loved the Rarotongan. I only left the resort once, didn't really need to, had everything I needed right there, a beautiful pool, beautiful beach, free snorkelling and Kayak use. Feeding the fish was awesome. Would be great for kids, I think the rooms could have been a bit cleaner, my bare feet always got dirty on the floors - nothing major but something that could be improved. The tv channels in the beachside suite were great. I think the rooms are a bit out dated but bed was super comfy, found the spa bath a bit dirty, but please that is the only things I can really complain about. The staff were great and as I said had everything you needed in the resort. Location is not the greatest unless you have transport, but as I said I didn't really need to leave. I will be bringing my daughter back for her 18th birthday present :)
    تاريخ التقييم 09 أبريل 2018
    Kia Orana, Thank you for taking the time to review your recent stay at the Rarotongan Beach Resort and Lagoonarium. The resort enjoys a prime location directly on Aroa Lagoon Marine Sanctuary on the south-west side of the Island with beautiful beaches, stunning sunsets and abundant tropical fish. We provide complimentary use of kayaks, paddle boards, snorkels & masks, etc. for guests to explore the lagoon. The Resort is currently undergoing a progressive refurbishment program on public areas and guest rooms. The resort has a Duty Manager available from 7am-10pm who would have been more than happy to address any issues during your stay, and I would have also welcomed the opportunity to meet with you personally. Please feel free to contact me directly if you wish to share more detailed feedback. Kia Manuia Samantha Johnson – Resort Manager
    Show more
    منتجع وسبا ذا راروتونجان بيتش
    9.2
    استثنائيّ
    Camila من نيوزلندا
    زوجان
    جناح ديلوكس على شاطئ البحر
    مدة الإقامة 7 ليلة/ليالٍ في يناير, 2018
    Best Hollidays ever”
    Very friendly and caring staff, food and beverage variety is very good, free gear for snorkeling, stand up paddle, kayaking, free extra towels for the day on the beach, location is amazing, pictures don't lie... Needs a little renovation and refurbishment and they could be a little more care about cleaning. Anyway, overall it's a great Resort and we would go back for sure.
    تاريخ التقييم 31 يناير 2018
    Kia Orana Camila Thank you for your review. I am delighted to hear you had a wonderful holiday and enjoyed all the facilities and amenities we have on offer to guests. We look forward to welcoming you back, please let us know if there is anything we can do to assist. Best wishes for 2018. Kind regards, Haimona Browne, Resort Manager
    02 مارس 2018 تم الرد في
    منتجع وسبا ذا راروتونجان بيتش
    2.0
    fatima من الامارات العربية المتحدة
    زوجان
    جناح ديلوكس على جانب الشاطئ
    مدة الإقامة ليلة واحدة في يناير, 2018
    Not recommended be aware”
    Internet chargeable, weak or no signal in room, and slow. Check out 10am!!! No excuse. Any hour after it you will pay for. Very old. Money value not reflect it. Other hotel similar to it will worth 40% of it. 0.5 gb cost 10nz for 1 device. Hotel star rating 2 nor 4or 5 I will never ever come again to thus hotel. Bad experience
    تاريخ التقييم 07 يناير 2018
    Kia Orana Fatima, Thank you for your feedback. Check out time of 10am is as per international norms, so that we may prepare the room for our next guests. Late check-out after 10am may be arranged depending on availability, and confirmed 24hrs prior to departure. Because we are a tiny island in the middle of the South Pacific wifi service is not always as reliable as you experience at home, and it is more expensive, but our prices are comparative to the sole telecommunications provider on the island. Kind regards, Haimona Browne, Resort Manager
    02 مارس 2018 تم الرد في
    منتجع وسبا ذا راروتونجان بيتش
    9.2
    استثنائيّ
    Eric من فرنسا
    زوجان
    بنغل شهر العسل
    مدة الإقامة ليلة واحدة في ديسمبر, 2017
    woh !”
    we had the honeymoon suite bungalow for the night, incredible set up, everything there was great from private pool, outside spa bath, private sauna ?? great but not sure in Rarotonga, free gift, totally private, the highlight of our stay
    تاريخ التقييم 06 يناير 2018
    Kia Orana Eric, Thank you for your review. I am delighted to hear the highlight of your stay was the private Honeymoon Pool Bungalow, which has the extra personal facilities. It is a spectacular set up right in the heart of the Rarotongan Resort, and perfect for that extra luxury. The Honeymoon Pool Bungalow offers a private pool, jacuzzi, Polynesian-style outdoor shower, sauna and gardens, the combination of which is much appreciated by our guests. Wishing you all the best for 2018. Kind regards, Haimona Browne, Resort Manager
    02 مارس 2018 تم الرد في
    منتجع وسبا ذا راروتونجان بيتش
    6.0
    Eric من فرنسا
    زوجان
    جناح ديلوكس على جانب الشاطئ
    مدة الإقامة 9 ليلة/ليالٍ في ديسمبر, 2017
    our stay”
    good position, a few nice units, some very nice staff some rude at water equipment, outside table cleaned with the mop used for the floor
    تاريخ التقييم 06 يناير 2018
    Kia Orana Eric, Thank you for your feedback. I have shared your comments with our staff, and will incorporate your feedback into our ongoing training programme. The Resort is currently undergoing a full refurbishment programme on public areas and guest rooms. Wishing you all the best for 2018. Kind regards, Haimona Browne, Resort Manager
    02 مارس 2018 تم الرد في
    منتجع وسبا ذا راروتونجان بيتش
    6.4
    جيد
    Rajesh من نيوزلندا
    زوجان
    غرفة جانب الشاطئ
    مدة الإقامة 6 ليلة/ليالٍ في ديسمبر, 2017
    Be careful with your possessions”
    Lovely place but staff something else. Money stolen by staff member from my partners purse which we left in room when going for breakfast. Stuffed up a special meal we ordered for dinner. Stuffed up our request for checking out late. Upon returning home realised our hair straightener which was expensive was missing and we had not used whilst there.
    تاريخ التقييم 14 ديسمبر 2017
    Kia Orana, Thank you for taking the time to review your stay at The Rarotongan Beach Resort & Lagoonarium. We have shared your comments with our staff and will incorporate your feedback into our ongoing training program. The Resort has a Duty Manager available from 7am-10pm daily who is more than happy to address any issues you may experience during your stay with us. Kia Manuia, Samantha Johnson - Resort Manager
    20 أكتوبر 2018 تم الرد في
    منتجع وسبا ذا راروتونجان بيتش
    6.8
    جيد
    Tanisha من نيوزلندا
    زوجان
    غرفة جانب الشاطئ
    مدة الإقامة 4 ليلة/ليالٍ في نوفمبر, 2017
    Needs an upgrade”
    Definitely needs an upgrade, the bathrooms are quite old. Equipment available to guests are good!
    تاريخ التقييم 22 نوفمبر 2017
    Kia Orana, Thank you for taking the time to review your stay at The Rarotongan Resort & Lagoonarium. The resort enjoys a prime location directly on Aroa Lagoon Marine Sanctuary on the south-west side of the Island with beautiful beaches, stunning sunsets and abundant tropical fish. We provide complimentary use of kayaks, paddle boards, snorkels & masks, etc. for guests to explore the lagoon. The Resort is currently undergoing a progressive refurbishment program on public areas and guest rooms. Kia Manuia, Samantha Johnson - Resort Manager
    20 أكتوبر 2018 تم الرد في
    منتجع وسبا ذا راروتونجان بيتش
    3.2
    Tarisi من نيوزلندا
    عائلة من أطفال كبار
    جناح عائلي من غرفتي نوم
    مدة الإقامة 7 ليلة/ليالٍ في أكتوبر, 2017
    Definitely not what it “used to be””
    The place was very ordinary. The staff were a lot unfriendly. The room was hardly made up and when it was it was half done. For example. Bed made yet not a single towel clean or dirty in my room when I went to shower. House keeping some for the day and the manager had to spend 20 minutes locating a towel. Floor always dirty. Dishes were sorted just 1 time in my 7 night stay. Just all round completely dissatisfied.
    تاريخ التقييم 29 أكتوبر 2017
    Kia Orana Tarisi, Thank you for taking the time to review your stay with us. We have addressed the many issues that you have raised and passed this feedback to our teams. We have spent a substantial amount of time on refurbishment in the last 6 months and recruiting and training to ensure the satisfaction of our guests. The resort has a Duty Manager available from 7am-10pm who would have been more than happy to address any concerns during your stay, and I would have also welcomed the opportunity to meet with you personally. Please feel free to contact me directly if you wish to share more detailed feedback. Kia Manuia, Samantha Johnson - Resort Manager
    14 مارس 2019 تم الرد في
    منتجع وسبا ذا راروتونجان بيتش
    4.4
    Kate من نيوزلندا
    زوجان
    غرفة جانب الشاطئ
    مدة الإقامة 2 ليلة/ليالٍ في سبتمبر, 2017
    Very disappointing ”
    I was very disappointed with this accomodation. This was our 'big spend' in terms of accomodation and we will not be coming back. I'm not one to complain, but I don't want others to also be let down like we were. The staff were very unhelpful and unfriendly. When we arrived the staff offered no help with advice/ tips/ maps about the island. Once we arrived at our room the air conditioning was leaking which they quickly tried to blame on us. By the time maintenance came it was 9:30pm and we were exhausted. They asked us to go walk for an hour (at 9:30pm) until it was sorted. They were very unapologetic and when we asked if we could please have a complimentary drink at the bar while we waited they were very hesitant. It is very much a sterile environment where everything costs. Think carefully about going to The Rarotongan and instead check out some of the awesome Air B&Bs on the island.
    تاريخ التقييم 08 أكتوبر 2017
    Kia Orana Kate, Thank you for taking the time to review your stay with us. We have addressed the many issues that you have raised and passed this feedback to our teams. We have spent a substantial amount of time on refurbishment in the last 6 months and recruiting and training to ensure the satisfaction of our guests. The resort has a Duty Manager available from 7am-10pm who would have been more than happy to address any concerns during your stay, and I would have also welcomed the opportunity to meet with you personally. Please feel free to contact me directly if you wish to share more detailed feedback. Kia Manuia, Samantha Johnson - Resort Manager
    14 مارس 2019 تم الرد في
    منتجع وسبا ذا راروتونجان بيتش
    123
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