فندق ذا ريتز-كارلتون، أتلانتا (The Ritz-Carlton, Atlanta)
يتلقى العقار تصنيف النجوم بناءً على مقاييس الراحة والمرافق ووسائل الرفاهية التي تتوقعها.
الموقع المتميز في قلب مركز مدينة أتلانتا يضعك بالقرب من المزارات السياحية الهامة. لا تنهي رحلتك قبل زيارة جورجيا اكواريوم, انك الأكثر شهرة. حصول هذا العقار المميز على 5 ليس من فراغ، لأنه يوفر للنزلاء إقامة مميز بفضل وجود مركز رياضي ومطعم.
الأبرز
المرافق
خدمة صف السيارات
مكتب استقبال 24 ساعة
تسجيل وصول/مغادرة سريع
تخزين الأمتعة
سحب نقدي
محطة شحن السيارات الكهربائية
مركز لياقة بدنية
بار
Unexpected issues”
First and foremost I really hoped not to have an issue at the Ritz. I paid for the name and was hoping for high quality. We checked in after 5 pm after a long drive from Florida. We were excited as the kids weren’t aware that I booked a hotel room in the city! The valet and bell hop were amazing. The team was kind and very helpful! Unfortunately we were given a room that when we walked in had a mold smell, the smell was so overwhelming that it triggered my migraine, I am so disappointed and disgusted that the room wasn’t thoroughly checked. As an asthmatic with a young child with asthma traveling with me, this was so upsetting. I am seriously confused since I would never expect this from a ritz level. Soon after complaining to the front desk, initially they wanted to add a mold machine in our room and then they wanted us to stay in there. I had such a horrible experience with my nausea and migraine I stayed out with the kids till 12 am. Upon returning I felt like I was minimized and not taken seriously. Finally they agreed to move us, it’s just not ideal to move with the kids at 1 am. They were willing to help facilitate this earlier. I just think the staff was well aware of that room on the 15th floor had issues and deliberately put us in there. We ended up going to the new room and it was night and day for my breathing. No mold and no discomfort. The morning we went to the restaurants on the second floor which was amazing, the staff especially Abu made our daughters experience amazing. He was so patient and kind and went out of his way to make us feel so comfortable. The food quality was delicious. Again the bell hop was great and helped us pack our vehicle. So I hope our review is seen and shared with management in order to make the necessary changes to increase a positive experience for your guests. I will not be staying at the Ritz anymore.
استثنائيّ”
I had an amazing stay, staff was great. Hotel needs updating, however overall I had a nice stay.
Ritz is still gold”
just reliable luxury
فوق المتوسط”
We chose the hotel specifically for the location. I am also a Bonvoy member so I wanted to accumulate points. I expected more from the Marriott brand. We enjoyed our breakfast package but to walk in on a tray full of dirty dishes apparently from room service left by the previous guest after confirming early check in the day prior knowing COVID is rampant was disappointing. There was blonde hair in the shower and I also found an acrylic nail by the couch on the floor. This proves the room wasn't cleaned the day before as promised.
Safe and secure”
Clean great staff very pleasant stay