19 Jan 2019
Saturday
20 Jan 2019
Sunday
2 adults
1 room
10.0
Exceptional"Spacious room and near to aminities"
norhisham
|
June 3, 2017
See map
Very good
Location
7.0
Removed from saved list
What guests are saying:
The staffs are incredibly polite and friendly.
Everything is awesome and great.
Relax, lots of activities. Kids enjoy riding tram, entering safari. Hotel pool also good, got artificial sand and my kids really enjoy. My 2nd visit here. Will come again.
Worth for money
The location of this hotel is very central with good link to nearby shopping centre and food outlets. Very conveniently located and carpark is free for hotel occupants. Breakfast spread is good.
Good location value for money nice room
So far I satisfied with this place. Everything is awesome and great.
excelent
Arabian Bay Resort Bukit Gambang Resort City
From 1703 reviewsSee what guests said
6.9
/
10
Recommended by 82% of guests
| Value for money | 7.0 |
| Distance to city center | 30. Km |
| Location rating | 7.0 |
| Nearest airport | Sultan Haji Ahmad Shah Airport (KUA) |
| Distance to airport | 12.4 km |
82%
would recommend to a friend
Agoda Preferred Property
Airport transfer
Air conditioning
Balcony/terrace
Bar
Select your room
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Arabian Penthouse
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- Room size: 165 m²/1776 ft²
- Garden view
- 2 single beds and 1 king be...
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Studio Deluxe Room
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- Room size: 38.37 m²/413 ft²
- Garden view
- 1 queen bed
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Arabian Suite
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- Room size: 70 m²/753 ft²
- Garden view
- 1 king bed
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2 Bedroom Suite
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- Room size: 68.56 m²/738 ft²
- Garden view
- 2 double beds
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Family 2 Bedroom Apartment
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- Kitchenette
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Studio Suite 1 Bedroom Apartment
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- Kitchenette
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Have a question for Arabian Bay Resort Bukit Gambang Resort City?
What people love about the property
- 9.2Exceptional
"Clean and near hotel"
RAJA F.
|
January 4, 2018
- 6.4Good
"My kids love the pools so much and the view was awesome."
salina
|
March 20, 2018
- 8.0Very good
"The room was spacious."
siti K.
|
February 5, 2018
Compare to other recommended properties
 Arabian Bay Resort Bukit Gambang Resort City |  |  | Best value!  | |
| Guest rating | Good 1703 reviews 6.9 Location 7.0 | Good 2845 reviews 6.5 Location 6.8 | Very good 175 reviews 7.4 Location 7.6 | Exceptional 563 reviews 9.1 Location 8.5 |
| Neighborhood | Gambang | Gambang | Beserah | Gambang |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
8.0
Very good"A good enough place for a budget night''s stay."
Ng
|
May 29, 2017
An overview
If what you're looking for is a conveniently located hotel in Kuantan, look no further than Arabian Bay Resort Bukit Gambang Resort City. With its location just 30. Km from the city center and 20. Km from the airport, this 4-star hotel attracts numerous travelers each year. Visitors to the hotel can take pleasure in touring the city's top attractions: Bukit Gambang Waterpark Resort, Bukit Gambang Waterpark, Sungai Pandan Waterfall.
Offering hotel guests superior services and a broad range of amenities, Arabian Bay Resort Bukit Gambang Resort City is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas, car park, airport transfer.
Step into one of 546 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), whirlpool bathtub, non smoking rooms which can be found in some rooms. The hotel offers wonderful recreational facilities such as theme park, water park, fitness center, outdoor pool, pool (kids) to make your stay truly unforgettable. Superb facilities and an excellent location make the Arabian Bay Resort Bukit Gambang Resort City the perfect base from which to enjoy your stay in Kuantan.
Offering hotel guests superior services and a broad range of amenities, Arabian Bay Resort Bukit Gambang Resort City is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas, car park, airport transfer.
Step into one of 546 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), whirlpool bathtub, non smoking rooms which can be found in some rooms. The hotel offers wonderful recreational facilities such as theme park, water park, fitness center, outdoor pool, pool (kids) to make your stay truly unforgettable. Superb facilities and an excellent location make the Arabian Bay Resort Bukit Gambang Resort City the perfect base from which to enjoy your stay in Kuantan.
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Nearest essentials
Airports
Sultan Haji Ahmad Shah Airport (KUA)
12.4 km
16 minutes
Pulau Tioman Airport (TOD)
152.1 km
Convenience store
7 Eleven
1.1 km
Cash withdrawal
ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less
What they offer
8.0
Very good"Swimming pool is great."
Halim
|
March 28, 2018
Popular facilities
- Fitness center
- Swimming pool [outdoor]
- Restaurants
Languages spoken
- English
- Malay
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Fitness & recreation
- Game room
Things to do, ways to relax
- Fitness center
- Sauna
- Water park
- Garden
- Swimming pool [outdoor]
- Karaoke
- Ticket services
Dining, drinking, and snacking
- Bar
- Restaurants
- BBQ facilities
- Vending machine
Services and conveniences
- Cash withdrawal
- Gift/souvenir shop
- Smoking area
- Concierge
- Safety deposit boxes
- Daily housekeeping
- Shops
For the kids
- Family room
- Swimming pool [kids]
- Playground
- Theme park
Access
- Elevator
- Front desk [24-hour]
- Wheelchair accessible
- Facilities for disabled guests
- Pets allowed
Getting around
- Airport transfer
- Car park [free of charge]
- Car park [nearby]
Available in all rooms
- Air conditioning
- Hair dryer
- Refrigerator
- Balcony/terrace
- In-room safe box
- Shower
- Coffee/tea maker
- Internet access – wireless
- Wi-Fi [free]
- Fan
- Mini bar
- Free bottled water
- Non-smoking
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What's nearby
Most popular landmarks
- Sungai Pandan Waterfall - 8.64 km
- Bukit Pelindung Recreational Forest - 22.22 km
- Sungai Lembing Mines - 24.25 km
- 3D Gallery Sg Lembing - 24.39 km
- Masjid Sultan Ahmad Shah - 24.41 km
- Berjaya Megamall - 25.25 km
- Taman Esplanade - 25.31 km
- East Coast Mall - 25.33 km
- Teluk Cempedak Beach - 29.56 km
Closest landmarks
- Bukit Gambang Waterpark Resort - 7.85 km
- Bukit Gambang Waterpark - 8.08 km
- Sungai Pandan Waterfall - 8.64 km
- Hasil Laut Kiah Kee - 12.46 km
- Berkelah Falls - 17.09 km
- Cowboy - 20.63 km
- Lao Zi Temple - 20.88 km
- Bukit Pelindung Recreational Forest - 22.22 km
- Universiti Islam Antarabangsa Cawangan Kuantan - 24.22 km
- Sungai Lembing Mines - 24.25 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-3 year(s) | Stay for free if using existing bedding. Baby cot/crib may be requested directly from the property. |
Children 4-12 year(s) | Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. |
Guests 13 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- Bukit Gambang Safari Park operation hours:
Tuesday to Thursday: 12:00 PM – 9: 00 PM
Friday to Sunday and Malaysia’s public and school holidays: 10:00 AM to 9:00 PM
Monday: closed except during Malaysia’s public and school holiday.
Bukit Gambang Water Park operation hours:
Monday to Thursday: 11:00 AM – 6:00 PM
Friday to Sunday and Malaysia’s public and school holidays: 9:30 AM – 6:30 PM
Tuesday: closed except during Malaysia’s public and school holiday.
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Some helpful facts
Check-in/Check-out
Check-out until: 12:00 PM
Getting around
Distance from city center: 30. Km
Travel time to airport (minutes): 40
The property
Number of restaurants: 3
Number of rooms : 546
Room voltage: 220
Year property opened: 2012
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Announcements
From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
Real reviews from real guests
Agoda Reviews (1703)Booking.com Reviews (411)
6.9
/
10
Provided by verified guests of 
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Showing 1157 verified guest comments
12345
8.8
Excellent
noorzaliya from Malaysia
Family with teens
Studio Deluxe Room
Stayed 1 night in November 2018
Extraordanary Recommended”
This is my second time with my family spending holiday at Bukit Gambang Resort City. Before this I stayed at Caribbean. Recently, I'm stayed at Arabian Bay Resort Gambang. The staff at reception counter and housekeeping are very nice ,polite and helpful, the room is very clean and huge, nice swimming pool, fast check in n check out, really enjoyed and amazing experience..Everything is good but need to improve on WIFI connection at room.
Reviewed November 27, 2018
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8.0
Excellent
rina from Malaysia
Family with young children
Studio Deluxe Room
Stayed 1 night in December 2018
Very good”
I just dont like when the table is not enough the staff will ask us to go to the other site and when we go to the other site and still no empty table. Then the staff ask to go other places. They did not help us at all
Reviewed December 31, 2018
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8.4
Excellent
LU from Malaysia
Family with young children
2 Bedroom Suite
Stayed 1 night in June 2018
improve clealiness”
we stayed here during the raya holiday 2018, the rooms need to be cleaner, the surface of the floor and table i sticky like simply wipe with detergent. overall is good. we enjoyed our holiday very much.
Reviewed August 03, 2018
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5.2
Danial from Malaysia
Group
2 Bedroom Suite
Stayed 1 night in December 2018
found it quite disturbing”
My room is just next to the main entrance hall, and feel a bit annoyed as they played a very loud sound system at night. It's really disturbing. Greasy bathroom floor. Toilet sliding door is not properly aligned to the railing which will risk for injury. Old furniture which is not sturdy, had to moved it to the wall as it was shaky.
As for the Safari Park, it's really not properly maintain, it feels like visiting an abandon jail with a lot of injured animals. Such a pity.
Reviewed January 06, 2019
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7.6
Very good
NORADIRAH from Malaysia
Family with young children
Studio Deluxe Room
Stayed 2 nights in December 2018
Great stay at Arabian Bay Resort”
It was a great stay at ABR for two nights. My family and I are comfortable during our stay. The room is huge and air-cond was OK. The bed is undeniably comfort and the shower was great.
The food was OK and we will consider to stay here again.
Reviewed December 13, 2018
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7.2
Very good
Adam from Singapore
Family with young children
2 Bedroom Suite
Stayed 2 nights in March 2018
An OK resort.”
Room was dusty and poorly maintained.
Water park was good.
Safari was ok. Night live performances was good.
Safari your vehicles was horrible! The vehicle ventilation system was not working and my family was pratically suffocating inside!
Reviewed December 10, 2018
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7.2
Very good
Mohammed from Malaysia
Family with young children
2 Bedroom Suite
Stayed 1 night in December 2017
Very good”
Recommend for friends? YES & NO.
This is quite an old building, therefore don't expect 5-star class of facility. We booked the place as it is near to Gambang Water Park. Anyway, the rooms are quite clean but can be improve a lot. The beds are so-so, I could sleep so it is OK for me. We stayed there just for a night. The corridor, lift area were a little bit dark during our visit. Open parking area. Food stalls/ restaurants were a little bit far. Breakfast at the resort was good. All were just OK for us.
Reviewed November 22, 2018
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8.4
Excellent
Noey from Malaysia
Family with young children
Studio Deluxe Room
Stayed 1 night in April 2018
Pleasant and fun stay. Would definitely come back!”
Pros:
1)Room is huge,nice and comfortable.
2)Breakfast was delicious.
3)Safari trip was really worth it.Awesome shows and animals.
4)Waterpark was also satisfying for a decent family trip.
Cons:
1)Nothing.
Recommended for a fun family trip. We went on weekdays so everything went smoothly for us.Alhamdulillah.Keep ip the good job.
Reviewed May 01, 2018
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8.0
Excellent
Mohammad from Malaysia
Couple
Studio Deluxe Room
Stayed 2 nights in January 2018
Facilities need upgrading”
Stayed for two nights. Room was spacious but furniture is old. The chair in my room was broken. WiFi signal is so bad that it is almost impossible to get connected.
Banquet staff too efficient that they pick up your plates before you finish eating. :-D
Reviewed February 27, 2018
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8.4
Excellent
mohd from Malaysia
Family with young children
Studio Deluxe Room
Stayed 1 night in November 2018
Excellent”
Our family enjoy the stay.
Reviewed January 08, 2019
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7.6
Very good
Chong from Malaysia
Family with young children
Studio Deluxe Room
Stayed 2 nights in June 2018
Overall ok”
Kids enjoy waterpark but disppointed with safari. Room stays are ok. Not much food around hotel. Like the hotel breakfast.
Reviewed December 21, 2018
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8.4
Excellent
Kamarudding from Malaysia
Family with young children
Studio Deluxe Room
Stayed 1 night in October 2018
Great Stay, can improve more on the room facilities”
I've been on the resort for few times now, and so far so good. Room in good condition in term of cleanliness, location and provide comfort for trip with family.
What can be improve maybe regarding the wifi coverage for room access (there's only wifi at the reception area) and television coverage (limited channel available). Although most of the time during the day we're not on the room for business reason (seminars, etc) and leisure (waterpark & safari experience), still it would be nice if we can have some sort of indoor entertainment during the evening/night or even during rainy day, also in case where I need to work remotely which required for wifi access in the room. Otherwise, everything's great!
Reviewed October 15, 2018
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7.6
Very good
Chong from Malaysia
Family with young children
Studio Deluxe Room
Stayed 2 nights in June 2018
Above average”
Enjoy the stay. Breakfast foods are variety. One thing no good is about the swimming pool, there was a sand place in between adult pool and child pool, i saw kids threw the sands into both pools while playing which cause the pools dirty to swim for others.
Reviewed October 06, 2018
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8.8
Excellent
Mohamad from Malaysia
Family with young children
Studio Deluxe Room
Stayed 2 nights in September 2018
Overall Okay”
Stayed for 2 nights theme park+safari.
Suitable for kids. Enjoy whole day morning theme park afternoon safari. Only safari need to prepare enough stamina because the place very big.
Breakfast very simple not many choices.
Dinner they served ala carte maybe because not many guests.
Sunday evening got pasar tani. Our car park for 3days. Not going anywhere.
Room ok. Size ok. Aircond cool. Water pressure moderate. Room service on 2nd day while we are at theme park.
Theme park. Ok. Suitable for kids or group of family would be more fun.
**safari still same for the past 4years we came here.. Not much improvement.
Reviewed September 27, 2018
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5.6
AZRIL from Malaysia
Family with young children
Studio Deluxe Room
Stayed 1 night in September 2018
Very dissapointed”
Waiting for about 3 hours just to check in.. No explanation by the staff management on what is going on.. It is a long queue and everybody seems to feel very exhausted.. Get the key on 8 pm and everything planning on the weekend cancelled..
Reviewed September 12, 2018
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5.2
Siti from Malaysia
Family with young children
2 Bedroom Suite
Stayed 1 night in September 2018
Waiting.. waiting... waiting..”
Arrived at Gambang at 10am. Check in & got the waterpark & safari psses. Came again at 3pm to get room key, but need to queue up almost 45mins. Room hv no towel. Called room service, they said will send the towel ASAP. Called again every 1 hour for 4 times. 10pm they send the towel finally. Waited 6 hours for towels & cant take a bath. Water clogging at the shower area. We stay in the aprtment with 2 rooms.
Reviewed September 11, 2018
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6.0
chua from Malaysia
Family with young children
2 Bedroom Suite
Stayed 1 night in September 2018
Slow check in, lousy safari”
We take about 2 hours queue just for just in! Yet we still can't get the room key.
Not recommend for safari park. It's worst animal show we seen. There is no animal performance, but only to show you: this is goat, this is monkey, this is snake! !
Reviewed September 11, 2018
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7.6
Very good
piyaman from Malaysia
Family with young children
2 Bedroom Suite
Stayed 2 nights in September 2018
resort management is out”
i hope the resort management can improve a lot of things especially check in process and cleaness of the room especially during weekend. we have to wait 5hrs for check in and 2 hrs for room cleansing.. from 2pm till 9pm still can't use the room. kids we're cranky because of long waiting time. everyone i met also complained the same and this happend for the pasti few years. never improved.
Reviewed September 10, 2018
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5.2
Kamarulzaman from Malaysia
Family with young children
Studio Deluxe Room
Stayed 1 night in August 2018
Pick Hour Bad Services”
my room was at 8th floor Block 3
lift run only one (just imagine u have 9th floor, pick hour, a lot of guest, lift door not functioning well)
i am confusing why non smoking room only at 8th & 9th floor
balcony design are not friendly with young kids
WiFi only at the lobby
basement parking at block 2 very dangerous floor
why had a cone at all parking near lobby (difficult to check in and check out)
not friendly place for parking near lobby
check in take many hours (too slow, room not ready, need to wait wait and wait although you know its 5 pm already)
deal with counter a, available room calling from counter b, my wife phone received 3 miss call although i am in front of your counter waiting
Reviewed August 20, 2018
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5.6
choyyin from Malaysia
Family with young children
2 Bedroom Suite
Stayed 2 nights in June 2018
Clean , good location”
the room overall is good, clean, we get higher floor but far from lift ( need to walk a distance), good size bed room and living room ( we stayed at 2 bed room suit). The only bad is water pressure, the water is too small for shower....so spend longer time for shower. A nice pool just across the street.
Reviewed August 04, 2018
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12345
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Very good location
- Sungai Pandan Waterfall