9.1

Exceptional
/10
(473 reviews)See what guests said
View10
Breakfast7
Housekeeping5
See map

9.3

Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
FREE
Walkable places
Fukuda Art Museum

100 m

G's gallery

140 m

Hogonin Temple

180 m

Studio Kokoro

220 m

Prime Minister Zhou Enlai Memorial monument

220 m

Popular landmarks
Arashiyama Monkey Park

390 m

Kinkakuji Temple

5.7 km

Nijō Castle

6.8 km

Nishiki Market Shopping District

8.0 km

Kyoto Station Building

8.2 km

Closest landmarks
Arashiyama Station Hannari Hokkori Square

290 m

Arashiyama Mountain

290 m

Ichitanimunakata Shrine

290 m

Rokkakuan, Arashiyama

300 m

Horando, Togetsukyo Honten

310 m

Arashiyama Hot Spring Arashiyama Benkei Ryokan

"The tub was huge and surrounded by small garden and I can enjoy the cozy and quiet family tub time while sensing the cool air from open window."

Naree - June 17, 2020
Japanese Style Superior Room - Room plan Arashiyama Hot Spring Arashiyama Benkei Ryokan
Interior view Arashiyama Hot Spring Arashiyama Benkei Ryokan
Interior view Arashiyama Hot Spring Arashiyama Benkei Ryokan
See all 203 photos

Removed from saved list

2020

Arashiyama Hot Spring Arashiyama Benkei Ryokan

34 Susukinobaba-cho Tenryuji Saga Ukyo-ku, Arashiyama, Kyoto, Japan, 616-8385 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Conveniently situated in the Arashiyama part of Kyoto, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Fushimi Inari-taisha Shrine. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot spring bath on-site.

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  • 100 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Hot spring bath

  • Air conditioning

  • Daily housekeeping

Value for money8.3
Distance to city center0.3 Km
Location rating9.3
Nearest airportOsaka International Airport (ITM)
Distance to airport33.3 km

Rooms available at Arashiyama Hot Spring Arashiyama Benkei Ryokan

Exceptional
Room comfort & quality

9.4

Modern Residential Suite with Private Semi-Open-Air Bath
...
  • Room size: 90 m²/969 ft²
  • Garden view
  • 2 semi double beds & 3 futo...
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Modern Residential Junior Suite with Private Semi-Open-Air Bath
...
  • Room size: 81 m²/872 ft²
  • Garden view
  • 1 double bed & 1 double bed
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Two-Bedroom Suite
...
  • Room size: 81 m²/872 ft²
  • Garden view
  • 1 queen bed & 1 sofa bed & ...
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Family Suite
...
  • Room size: 95 m²/1023 ft²
  • Garden view
  • 2 double beds and 1 futon
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Room #45711529
...
  • Garden view
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Room #45711517
...
  • Garden view
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Japanese Style Superior Room
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 3 futons
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Room
...
  • Room size: 52 m²/560 ft²
  • Mountain view
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Premium Garden View Japanese Style Suite with Private Semi Open-Air Bath
...
  • Room size: 34 m²/366 ft²
  • Garden view
  • 3 futons
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Room
...
  • Room size: 95 m²/1023 ft²
  • Non-smoking
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Arashiyama Hot Spring Arashiyama Benkei Ryokan?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Arashiyama Hot Spring Arashiyama Benkei Ryokan?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The ryokan offers luggage storage to guests for before check-in and after check-out.

How do I get to Arashiyama Hot Spring Arashiyama Benkei Ryokan?

A stay at Arashiyama Hot Spring Arashiyama Benkei Ryokan also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the ryokan. For those who wish to drive their own cars, Arashiyama Hot Spring Arashiyama Benkei Ryokan has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Kyoto with private transportation, the ryokan can arrange taxi service.

Is breakfast offered at Arashiyama Hot Spring Arashiyama Benkei Ryokan?

Adults can enjoy breakfast offered with an additional charge of 3300 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the ryokan.

What are my dining options at Arashiyama Hot Spring Arashiyama Benkei Ryokan?

Arashiyama Hot Spring Arashiyama Benkei Ryokan features an on-site restaurant for your dining convenience.

What is the smoking policy at Arashiyama Hot Spring Arashiyama Benkei Ryokan?

Arashiyama Hot Spring Arashiyama Benkei Ryokan does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Arashiyama Hot Spring Arashiyama Benkei Ryokan?

Ebisuya is the closest train, metro, or bus station, about 80 m away from Arashiyama Hot Spring Arashiyama Benkei Ryokan.

What restaurants are nearby Arashiyama Hot Spring Arashiyama Benkei Ryokan?

Arashiyama Hot Spring Arashiyama Benkei Ryokan is located in Arashiyama, famous for good restaurants such as Arashiyama Benkei, Kyoto Kitcho Arashiyama and Arashiyama Ikoi.

What popular shopping places are close to Arashiyama Hot Spring Arashiyama Benkei Ryokan?

Arashiyama Hot Spring Arashiyama Benkei Ryokan is located in Arashiyama area which features shopping places such as G's gallery, Arashiyama Syoryuen and Asahido, Arashiyama.

What are popular attractions near Arashiyama Hot Spring Arashiyama Benkei Ryokan?

Arashiyama Hot Spring Arashiyama Benkei Ryokan is located in Arashiyama area, which is famous for attractions such as Arashiyama Monkey Park, Bamboo Forest Street and Monkey Park Iwatayama.

What popular natural sightseeing spots are close to Arashiyama Hot Spring Arashiyama Benkei Ryokan?

Arashiyama Hot Spring Arashiyama Benkei Ryokan is located in the Arashiyama area, which is famous for natural sightseeing destinations such as Arashiyama Mountain, Kimono Forest and Arashiyama Bamboo Forest.

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Explore the neighborhood

What people love about Arashiyama Hot Spring Arashiyama Benkei Ryokan

  • 10

    Exceptional
    Bathroom

    "The tub was huge and surrounded by small garden and I can enjoy the cozy and quiet family tub time while sensing the cool air from open window."

    Naree

    |

    June 17, 2020

  • 10

    Exceptional
    Staff 

    "Service of staffs were absolutely fantastic and their food is another killer."

    Naree

    |

    June 17, 2020

  • 9.6

    Exceptional

    "We had a lovely multi-course dinner on the first night of our stay."

    Kristina

    |

    December 29, 2019

Property ranking|Compared to 2,313 Kyoto properties
See all rankings
Room comfort score
9.4/10
Location score
9.3/10
Service score
9.6/10
Cleanliness score
9.5/10
Better than
98
%
of Kyoto properties
Better than
97
%
of Kyoto properties
Better than
97
%
of Kyoto properties
Better than
97
%
of Kyoto properties
Overall rating:

9.1

Exceptional
473 reviews
Cleanliness
9.5
Facilities
9.0
Location
9.3
Read all reviews >
What travelers say they love:
The dinner was delicious and the room we stayed in was very ...
Jonathan from United States
Couple
More about Arashiyama Hot Spring Arashiyama Benkei Ryokan

More about Arashiyama Hot Spring Arashiyama Benkei Ryokan

Arashiyama Hot Spring Arashiyama Benkei Ryokan

Maximize your Kyoto adventure with a stay at Arashiyama Hot Spring Arashiyama Benkei Ryokan.
Take advantage of a wealth of unrivaled services and amenities at Arashiyama Hot Spring Arashiyama Benkei Ryokan. Stay connected throughout your stay with free internet access provided. Your explorations of Kyoto can be assisted with taxi and shuttle services available. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Arashiyama Hot Spring Arashiyama Benkei Ryokan. The ryokan's daily housekeeping will make staying in a great choice. The ryokan is entirely non-smoking.
Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the ryokan come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Arashiyama Hot Spring Arashiyama Benkei Ryokan offer more than one layout option, including rooms that have separate living room and balcony or terrace. The ryokan's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Throughout your stay, choose from a variety of delicious dining options at the ryokan. Once there, be sure to check out karaoke rooms for some in-house nighttime fun. Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Throughout the day, you can enjoy the activities offered at Arashiyama Hot Spring Arashiyama Benkei Ryokan. Warm up at the end of the day with a visit to the massage and spa. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

Venture outside Arashiyama Hot Spring Arashiyama Benkei Ryokan and explore Kyoto during your stay. You're sure to want to visit Gion located 9.3 km away, among the most sought-after photographs for anyone visiting Kyoto.


Reasons to stay here

Verified reviews for this ryokan's food and dining options score it better than 98% of accommodations in the city.
This accommodation beats more than 98% of competition in the city on room comfort.
This ryokan's staff and services score higher than 97% of accommodations in the city.

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Amenities and facilities
Exceptional
Facilities

9

Most talked about facilities

Food & Dining

12 mentions

Breakfast

6 mentions

View

4 mentions

Housekeeping

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Spa

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Restaurants
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Non-smoking
  • Towels
Food and dining
Breakfast options
  • Asian
Location
34 Susukinobaba-cho Tenryuji Saga Ukyo-ku, Arashiyama, Kyoto, Japan, 616-8385
Exceptional
Location

9.3

Airports

  • Osaka International Airport (ITM)
    33.3 km 1.0 hour drive
  • Kobe Airport (UKB)
    58.5 km 1.5 hour drive

Public transportation

  • Ebisuya
    90 m
  • Nonomiya Bus Station
    460 m

Hospital or clinic

  • Saga Arashiyama Tanaka Clinic
    810 m

Shopping

  • Kyoto Station Building
    8.2 km

Convenience store

  • Lawson
    710 m 5 min drive

Cash withdrawal

  • ATM
    630 m 9 min walk
What's nearby

Popular landmarks

  • Arashiyama Monkey Park
    390 m
  • Kinkakuji Temple
    5.7 km
  • Nijō Castle
    6.8 km
  • Nishiki Market Shopping District
    8.0 km
  • Kyoto Station Building
    8.2 km
  • Sanjusangendo Temple
    9.3 km
  • Gion
    9.4 km
  • Kiyomizu-dera Temple
    10.2 km
  • Fushimi Inari-taisha Shrine
    10.3 km
  • Ginkakuji Temple
    11.3 km

Nearby landmarks

  • Ebisuya
    90 m
  • Fukuda Art Museum
    100 m
  • G's gallery
    140 m
  • Hogonin Temple
    180 m
  • Studio Kokoro
    220 m
  • Prime Minister Zhou Enlai Memorial monument
    220 m
  • Monkey Park Iwatayama
    240 m
  • Arashiyama Syoryuen
    240 m
  • Asahido, Arashiyama
    240 m
  • Togetsukyo Bridge
    250 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Children under 5 years old will be charged JPY 2,160.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until19:00
  • Check-out until11:00
  • Reception open until22:00

Getting around

  • Distance from city center0.3 Km
  • Travel time to airport (minutes)97

Extras

  • Breakfast charge (unless included in room price)3300 JPY

The property

  • Number of bars/lounges0
  • Number of floors2
  • Number of restaurants1
  • Number of rooms 10
  • Room voltage100
  • Year property opened1966
  • Most recent renovation2007

Parking

  • Daily parking fee0 JPY

Reviews of Arashiyama Hot Spring Arashiyama Benkei Ryokan from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.5
Facilities9.0
Location9.3
Room comfort and quality9.4
Service9.6
Value for money8.3
High score for Kyoto
Rating
9+ Exceptional (152)
8-9 Excellent (30)
7-8 Very Good (18)
6-7 Good (1)
<6 Below Expectation (6)
Time of the year
Mar - May (51)
Jun - Aug (35)
Sep - Nov (46)
Dec - Feb (75)
All guests (350)
All room types
All languages

Show reviews that mention 

Showing 207 verified guest comments
12345
9.7
Exceptional
Shu from Singapore
Couple
Japanese Style Superior Room
Stayed 1 night in May 2014

Absolutely fantastic ryokan stay in Arashiyama!”

Location (right next to the river and beside bamboo grove), friendly staff, quality of food and room

My stay in Aarashiyama Benkei Ryokan was absolutely perfect!! The ryokan is a 15 min walk from JR Saga-Arashiyama Station. On reaching the ryokan, my name was displayed on a chalk board outside the main door, nice touch! The ryokan was situated RIGHT next to the river and a 2 min walk from Togetsu Bridge. The staff alsowiped our luggages clean and actually tied on small decorative notes. Such attention to detail, very sweet! On checking into our 12-tatami room with half board (incl dinner and breakfast) on the first floor, we were absolutely wow-ed. The room was very spacious for 2 (can fit 4) and had a wall-to-floor glass door with a small garden outside. The indoor onsen was essentially a small bathtub that can barely fit two regular-sized people, so don't expect much. We paid 2100Y for a 45-min soak in the private outdoor onsen and it was wonderful. Fits two with lots of room. Dinner was served in our room, course-by-course. Each course was so delicate and delicious. When we were done eating, the staff proceeded with setting up our super comfy futons! The yukatas (Jap casual kimonos/bathrobes) came with inner pieces (4 sizes provided), and outer pieces in 4 different colors! Breakfast was served in the dining room, which only had 2 tables, each by the window, with a view of the river. Needless to say, breakfast was also very enjoyable and sumptuous. I didn't try the public baths, but the outdoor one looked really great too! There was also a free-to-use massage chair that really hit the spot on my back. Check-in and check-out was totally hassle-free. I only produced my booking in softcopy during check-in, and paid my extra charges on check-out. That was all. I really loved this place. The staff were attentive and also watched us for a good 2 min as we made our way out, making us feel really cherished as guests. Though this place was slightly more expensive in my opinion (about 50,000 Y), I will definitely recommend this place to EVERYONE!

Reviewed May 19, 2014

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9.7
Exceptional
Meng from Singapore
Couple
Stayed 1 night in March 2014

Fantastic. . ”

Friendly Staff, Nice Onsen, Outrageous Dinner

We will there early morning and left our luggage with them, as it was raining, they offer us umbrella. When we are back at the check in time 1600hrs, our luggage are neatly place in our room. They even filled the water in the bathtub for you, and the bathtub is (maybe) computer control, the water will stop automatically. after you use it, the water refilled by itself. Even overnight, there is a outlet to drain water and refilled with hot water, so in the morning, the water in the tub is still hot. The dinner is wow, very very nice, not going elaborate, you have to try it yourself. And so to the breakfast. The staff is very Friendly and the Hotel serve it with a heart, with a personal touch. From the time you arrive, you see your name at the entrance, on the lamp in your room, on the dinning table at breakfast..... Even when you check out, they will volunteer to help you take a picture at their entrance and bow (for a long time) as you leave the hotel at the road side Just to experience Japanese Ryokan / Onsen, I actually stay in 2 different hotel in 2 day at Arashiyama, Benkei win it with that extra touch and the beautiful scenery just in front of the Hotel. I am planing to go again during Fall season .....

Reviewed April 09, 2014

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9.6
Exceptional
Kristina from United States
Couple
Japanese Style Superior Room
Stayed 1 night in November 2019

Romantic Get Away”

We had a fantastic time staying the Arashiyama Benkei Ryokan. The location was superb with beautiful views across the river and close to all the attractions in Arashiyama. The service was excellent (they cleaned our shoes every night of our say, and the wheels of our suitcases). The price was a stretch for our budget even at a promotional discount and quite expensive. Still it was worth the experience overall.

Reviewed December 30, 2019

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10.0
Exceptional
CAROLYN from United States
Family with teens
Japanese Style Superior Room
Stayed 1 night in June 2017

Exceptional”

Our stay at the Arashiyama Benkei Ryokan was by far the high point of our trip to Japan. We loved every moment of our stay - starting with the Japanese tea in our room, to the fabulous 11 course kaiseiki dinner, followed by a relaxing soak in the outdoor onsen under a clear night sky, and concluding with a delightful and extensive Japanese breakfast. The staff's service was impeccable throughout - our stay couldn't have been more perfect.

Reviewed June 09, 2017

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10.0
Exceptional
Julianne from United States
Couple
Stayed 1 night in November 2017

Wonderful night in a traditional Japanese Inn”

We stayed at Arashiyama Benkei for one night during our honeymoon and really enjoyed the authentic Ryokan and onsen experience. The room was beautiful, the staff extremely accommodating and location wonderful! We booked a private onsen and it was incredible. We also took a boat ride on the river and walked to the bamboo forest in the morning. Definitely stay here!

Reviewed November 19, 2017

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9.6
Exceptional
Shiqi from Singapore
Couple
Japanese Style Superior Room
Stayed 1 night in February 2018

Exceptional”

It's a super nice Japanese Ryokan with hot spring located just along the riverside and foot of Arashiyama with a nice view from the dining room. Staff are also approachable, nice and can speak different languages. Service is supreme. Def a good place to relax and enjoy the hot spring and the nice view at Arashiyama

Reviewed February 23, 2018

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10.0
Exceptional
Van from United States
Couple
Stayed 1 night in October 2018

Beautiful historical stay”

My fiancee and I had the privilege to spend one night in this beautiful Japanese inn, also known as a ryokan. The service was exceptional, and we were able to store our luggage before check in so that we had a chance to explore the area without the obstacle of carrying our luggage around. The building overlooks the river and mountains, giving our hotel room an indescribably memorable view. The private onsen is well worth its price. Everything you'd want to see in Arashiyama is within walking distance, including but not limited to: the bamboo grove and monkey park. I can't comment on their meals since we did not choose to eat at the inn. I can't recommend this place enough, especially if you want a memorable opportunity to stay in a traditional ryokan.

Reviewed October 11, 2018

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10.0
Exceptional
jeffrey from United States
Couple
Stayed 2 nights in October 2015

Serenity on the outskirts of Kyoto”

Great staff, great facility, great location

The friendly, happy, service-oriented staff including some with good English proficiency made our stay very enjoyable. We had a spacious river-view room that included an en suite toilet and washbasin. The ryokan is large enough to have spacious inside and outside "public" baths (Japanese soaking) for both men and women without women relegated to a lesser space or limited hours (as is the caase in some small ryokans). We stayed for two nights and the dinner and breakfasts were different both days with attractively presented, tasty food. The location is perfect for walking Arashiyama. We recommend a two-night stay so that the serenity of Arashimaya can be experienced in the morning and evening after all the daytrippers have departed.

Reviewed October 15, 2015

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9.3
Exceptional
Martin from United Kingdom
Couple
Stayed 1 night in April 2014

Not quite as special as it could have been”

Location, facilities, staff

The Benkei Ryokan welcome starts with your name on the welcome board outside and continues as soon as the staff start to provide the high level of Japanese service which is a feature. The Ryokan is in traditional Japanese style with nicely finished Japanese style rooms. Our only slight disappointment was that our multi-course evening meal, served in our room, came at quite a pace with the next dishes arriving before we had finished the last, it was not very relaxed although the food was very good indeed. We used the private open air onsen facility which we enjoyed very much. The staff do anything to help and wait outside to say goodbye until you are out of sight when you leave.

Reviewed April 21, 2014

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8.8
Excellent
Mary from United States
Family with teens
Family Suite
Stayed 2 nights in December 2017

Very comfortable stay in suite with private onsen, kitchen and washer/dryer”

We (3) stayed in suite that was down an alley from the main building. Very clean and comfortable. Onsen and W/D were downstairs. Two bedrooms and kitchen were upstairs. (One bedroom opened into the kitchen, so not totally private.) We had just come from another hotel that served elaborate dinners and breakfasts, so being able to fix something quick and easy was a nice change. There are lots of places in the neighborhood where you can pick up food. Dinner at Benkei was served in the main dining room and good, but service less leisurely than at some other ryokans. This part of Kyoto is lovely. Not central city, but lots of nice walks and plenty to see, including beautiful, less famous shrines. It would have been nice to have been offered tea during check-in, as we had had a long travel day. However, all of the fixings were in our suite, so that made up for it. Staff was responsive to requests, such as to make the onsen a little warmer, and arranged to send our bags on to next hotel.

Reviewed January 03, 2018

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9.6
Exceptional
Tetsuya from Japan
Couple
Japanese Room with Open-Air Bath
Stayed 1 night in February 2018

Refind Japnese Beauty we are familiar to .”

I visited this area many times ,but this was the 1st stay. I found the silent river soothing my feeling in front of the ryokan which sometimes turned raged and was in danger of flood. Early in the morning some people strolled alone others walked with their dog, and some birds siwmmimg on the river which reminded me of Ukai , u ,birds swallowing fish and being made to vomit and ushou, fisherman. The hills over the river would have attracted me if it were late fall. I enjoyed typical Japanese air and everyday life in Arashiyama.

Reviewed February 05, 2018

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8.0
Excellent
Melissa from Philippines
Family with teens
Japanese Style Superior Room
Stayed 2 nights in October 2019

good for ryokan and kaseiki experience”

If you want to have a great ryokan and kaseiki meal experince, Arashiyama Benkei is good. It is on the pricey side but I guess that is the going rate for ryokan. Their staff is great, always smiling and happy. They didn’t pick up at train station (as part of their service) but quickly reimbursed us for our taxi ride when we reached their place. Their location is great right in front of the river for that wonderful view when dining.

Reviewed October 08, 2019

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10.0
Exceptional
Yu from Hong Kong SAR, China
Solo traveler
Stayed 1 night in July 2017

i love this hotel”

the location of this hotel is amazing, the hotel has private outdoor onsen, that i can look at the beautiful peak of arashiyama and enjoy my hot bath with summer wind breeze. food is great, they hired Taiwan and HK staff to help international asian guests, i think that is fantastic.

Reviewed August 10, 2017

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9.2
Exceptional
CHOW from Hong Kong SAR, China
Couple
Japanese Style Superior Room
Stayed 1 night in May 2018

Expensive but Excellent!”

The location is very good, near site seeing locations and easy to find, but not too close to JR. The room is very traditional Japanese Style, staff are polite and one of them could speak Cantonese. Our package included dinner and breakfast. The dinner was good, served with a staff in your own room. The breakfast was excellent, the staff would guide you to a room and only 3 rooms guests would have breakfast at the same time. The room scene was super nice river view. You can select Japanese or Western style breakfast, both were good. You could have your own toaster if you chose Western! We enjoyed the public hot spring, indoor and outdoor both available. It was not crowded, we enjoyed the hot spring alone. Private hot spring is also available with extra fee. In the room you could dress up in Japanese pajamas. A small bag and hair band would be given.

Reviewed July 12, 2018

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10.0
Exceptional
Jonathan from United States
Couple
River View Suite
Stayed 1 night in September 2019

Amazing place to stay at. ”

The staff were very attentive to any needs that I had and gave me suggestions that made my stay that much more enjoyable. The dinner was delicious and the room we stayed in was very clean. I highly recommend this place if you stay anywhere near arashiyama. You will create such great memories and I hope to stay here again.

Reviewed September 29, 2019

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10.0
Exceptional
Xuyuan from China
Group
Stayed 1 night in April 2015

Have heart rested”

Service, location, onsen

The truly exceptional heartwarming service at Benkei made it really beat any international chain 5 star hotels! From the moment arrived, till the one left, we felt being treasured and taken great care of. Both the public and private onsen (upon reservation) ensured us great relief during our one week hectic cherry blossoms trip in Kansai. Check in was done in room and luggages were hand lifted to room by hotel staffs. They also provided free shuttle service to nearby JR station when we left. The food, view and everything here is perfect! Due to time restrict, we only had one precious night here, but would definitely come back to stay more!

Reviewed April 14, 2015

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9.2
Exceptional
Shawn from United States
Couple
Japanese Style Superior Room
Stayed 1 night in June 2016

Very comfortable and relaxing stay”

This was our first time staying in a traditional ryokan, so we were unsure of what to expect. We had a very lovely time, and the staff were extremely welcoming and polite. They provided a very smooth check-in process and a tour of the room and amenities, before serving us an amazing kaiseki dinner! We are a gay (male) couple, so I'm happy to point out that we didn't feel like we were treated differently than anyone else. The baths were a little smaller than I imagined, but they were just as relaxing. They were actually pretty secluded during our stay, which was great. The outdoor one was my favorite---it felt very private, and it was great to bathe outdoors during a very light rain in the evening. I also liked that the baths stayed open until 12AM. Breakfast was provided in a bright room with a great view of the river, and everything was delicious. We loved the drawings provided with each meal. The hotel staff offered to hold our bags while we explored the neighborhood, which included a nearby park and bamboo forest. It was a wonderful area of Kyoto! I'd definitely visit and stay here again.

Reviewed June 14, 2016

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9.6
Exceptional
Karie from United States
Family with teens
Stayed 2 nights in March 2016

Estraordinary experience”

We only had two nights in Kyoto, and wanted to see the area. But this is a place you could spend your whole time at relaxing, meditating, and enjoying the the service. Easily accessible for the Western traveler. The location is across from the river in a walking district on the outskirts of Kyoto, so to get to the main tourist attractions is a 30 minute taxi ride. Also this was our last day in Japan, and checking out at 10 we made it by 3 trains to Narita by 2:30 with hours before our plane back to the States. Favorite features: spring-filled soaking tub in a separae bathroom compartment that opens to the outdoors with privacy screens,

Reviewed March 21, 2016

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9.2
Exceptional
Chengzhi from China
Family with young children
Premium Garden View Japanese Style Suite with Private Semi Open-Air Bath
Stayed 1 night in May 2018

Great stay”

We have wonderful time in Benki, the hot spring is nice, great breakfast and dinner with great service. just one confuse point, i.e. when I booked on agoda web page, it shows that our room is free for 0~4 kids, however, when I arrive the hotel, they still need to charge both kids, although one is only 3years old. one more thing, the facility is a bit old, need to refresh, e.g. the roof of private hotspring in the room, very old and I think i can see the spider net on the roof!

Reviewed May 24, 2018

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10.0
Exceptional
FUNG from Hong Kong SAR, China
Couple
Japanese Style Superior Room
Stayed 1 night in July 2015

Very Nice Japanese Traditional Accommodation ”

Excellent Service, Good Location, Nice Staff

It was an excellent experience staying at Benkei. Staff is super nice and make you feel like back to home. Welcome board & greetings in the room, dinner & breakfast are very surprised and feel warm in this stay. Place is clean and big enough. Traditional Japanese food and breakfast is good to experience as well. Highly recommend to my families and my friends.

Reviewed July 28, 2015

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