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Exterior view, Arc De Triomphe Etoile Hotel in Paris
Double Classic, Arc De Triomphe Etoile Hotel in Paris
Entrance, Arc De Triomphe Etoile Hotel in Paris
Lobby, Arc De Triomphe Etoile Hotel in Paris
Lobby, Arc De Triomphe Etoile Hotel in Paris
Arc De Triomphe Etoile Hotel
Arc De Triomphe Etoile Hotel

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8.4

Excellent

1,281 reviews

1,281 reviews

See map
See map

9.0

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Salle Wagram
70 m
Lost in Frenchlation
100 m
Place des Ternes
210 m
Rue Poncelet Market
250 m
Me (Mon Eclair)
270 m
Popular landmarks
Champs-Elysees
1.1 km
Eiffel Tower
2.0 km
Musee d'Orsay Museum
2.8 km
Montmartre
3.3 km
Louvre Museum
3.4 km
Closest landmarks
Mac-Mahon
160 m
Embassy of Belgium
220 m
Embassy of Nepal
280 m
Académie de Danse Poncelet
300 m
Embassy of Qatar
320 m

Arc De Triomphe Etoile Hotel

3 Rue De L'etoile, 17th - Arc de Triomphe - Palais des Congres, Paris, France, 75017 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in 17th - Arc de Triomphe - Palais des Congres, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Eiffel Tower. This 3-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Located in heart of Paris

Front desk [24-hour]

200 meters to public transportation

Inside city center

320 meters to Arc de Triomphe

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Restaurants

Coffee shop

Bar

Your dates are popular among travelersPopular destination! Properties in Paris are being booked every minute!
Value for money7.2
Distance to city center1 Km
Location rating9.0
Nearest airportParis-Le Bourget Airport (LBG)
Distance to airport12.9 km

Rooms available at Arc De Triomphe Etoile Hotel

Very good
Room comfort & quality

7.6

Triple
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 1 double bed and 1 single b...
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Double Classic
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 double bed
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Twin Classic
...
  • Room size: 14 m²/151 ft²
  • City view
  • 2 single beds
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Superior Double
...
  • Room size: 15 m²/161 ft²
  • Non-smoking
  • 1 double bed
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Adjoining Double Rooms (2 Adults+2 Children)
...
  • Room size: 18 m²/194 ft²
  • Bathtub
  • 2 single beds and 1 double ...
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Club Double Room
...
  • Room size: 18 m²/194 ft²
  • Courtyard view
  • 1 double bed
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Adjoining Double and Triple Rooms
...
  • Room size: 18 m²/194 ft²
  • Bathtub
  • 1 single bed and 2 double b...
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Classic Room
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 1 double bed or 2 single be...
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Comfort Double
...
    Enter dates to see prices
    Double Standard
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What is the average travel time to the closest airport from Arc De Triomphe Etoile Hotel?

    The average travel time to get from Arc De Triomphe Etoile Hotel to the airport is 35 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

    What public parks are nearby Arc De Triomphe Etoile Hotel?

    While residing at Arc De Triomphe Etoile Hotel, enjoy your early morning or evening stroll at nearby park which include Pelouse Nina Berberova, Pelouse Jean Seberg, and Pelouse Pierre Brossolette.

    How many rooms does Arc De Triomphe Etoile Hotel have?

    Arc De Triomphe Etoile Hotel has a total of 27 rooms.

    What do past visitors love most about Arc De Triomphe Etoile Hotel?

    Verified guests that stayed at Arc De Triomphe Etoile Hotel have given this property a rating of 8.968 for its excellent location as the primary highlight for their stay.

    What is the verified guest review consensus about Arc De Triomphe Etoile Hotel's coffee?

    63.0% of our past guest assessments have given an optimistic appraisal and comments about this property's coffee. You can look up on more detailed customer reviews, and comments for Arc De Triomphe Etoile Hotel down in the review section.

    What is the average rating that verified Solo travelers' have given to Arc De Triomphe Etoile Hotel?

    Verified solo travelers that have stayed at this property have given Arc De Triomphe Etoile Hotel an average rating of 8.1. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

    What is the typical rating that verified Families with older children have given to Arc De Triomphe Etoile Hotel?

    Past families with older children that have stayed at this property have given Arc De Triomphe Etoile Hotel an average rating of 8.3. You can look up more descriptive customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

    What is the average rating that verified Group travelers have given to Arc De Triomphe Etoile Hotel?

    Verified group travelers that have stayed at this property have given Arc De Triomphe Etoile Hotel an average rating of 8.3. You can look up more comprehensive customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

    What is the closest train, metro, or bus station to Arc De Triomphe Etoile Hotel?

    The nearest train, metro, or bus station is Bérault Metro Station, 10227.48 m away from Arc De Triomphe Etoile Hotel.

    See map

    Explore the neighborhood

    What people love about Arc De Triomphe Etoile Hotel

    • 8.4

      Excellent
      Location

      "Location is great and walking distance to arc de Triomphe and Eiffel Tower."

      Samiat

      |

      March 30, 2020

    • 8.4

      Excellent

      "Will definitely stay again."

      Samiat

      |

      March 30, 2020

    • 10

      Exceptional
      Staff 

      "The staff were so helpful and friendly."

      Derrick

      |

      March 5, 2020

    Property ranking|Compared to 7,700 Paris properties
    See all rankings
    Room comfort score
    7.6/10
    Location score
    9/10
    Room size
    15 sqm.
    Service score
    7.9/10
    Better than
    97
    %
    of Paris properties
    Better than
    96
    %
    of Paris properties
    Bigger than
    94
    %
    of Paris properties
    Better than
    92
    %
    of Paris properties
    Overall rating:

    8.4

    Excellent
    1,281 reviews
    Cleanliness
    8.0
    Facilities
    7.2
    Location
    9.0
    Read all reviews >
    More about Arc De Triomphe Etoile Hotel

    More about Arc De Triomphe Etoile Hotel

    Arc De Triomphe Etoile Hotel

    Arc De Triomphe Etoile Hotel is the perfect choice for travelers who want to take in the sights and sounds of Paris. Experience an urban escape in Paris with a stay at Arc De Triomphe Etoile Hotel, with its exceptional location right in the city center. Are you seeking the true Paris? Experiencing the best of the city's culture is easy with a stay at Arc De Triomphe Etoile Hotel, located merely 2.0 km from Eiffel Tower.
    All offerings provided by Arc De Triomphe Etoile Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes.
    Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Arc De Triomphe Etoile Hotel. For health reasons, smoking is not permitted anywhere inside the hotel.
    A range of amenities is offered in guestrooms at Arc De Triomphe Etoile Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms. Don't worry about being thirsty as mini bar is provided in some guestrooms.
    Arc De Triomphe Etoile Hotel also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


    Dining and things to do

    Each morning you can start the day with a delicious in-house breakfast offered at Arc De Triomphe Etoile Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
    Are you a great cook? Make your own meals in-house at the hotel's shared kitchen.
    A day in will be as fun as a day out with ranges of recreational activities offered at Arc De Triomphe Etoile Hotel. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.


    Around the property

    Be sure to visit some of the city's popular sights during your stay in Paris. A great museum trip can be had at Louvre Museum located 3.3 km away, with local art that provides a sense of the region. Be sure to visit Arc de Triomphe located 320 m away, an item on every checklist of those who travel to Paris.


    Reasons to stay here

    Find rooms here that are cheaper than 95% of all other options in the city.
    Compared to the city's accommodation options, this hotel scored higher than 97% of them for food and dining.
    According to guests who stayed here, this hotel's room comfort is rated higher than 96% of other accommodations in Paris.

    Show less

    Amenities and facilities

    Very good
    Facilities

    7.2

    Most talked about facilities

    Housekeeping

    2 mentions

    Breakfast

    1 mention

    Internet

    1 mention

    Languages spoken
    • English
    • French
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Ticket services
    • Tours
    Cleanliness and safety
    • Breakfast in room
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Staff trained in safety protocol
    Dining, drinking, and snacking
    • Bar
    • Breakfast [buffet]
    • Breakfast [continental]
    • Coffee shop
    • Kitchen
    • Restaurants
    • Room service
    • Shared kitchen
    Services and conveniences
    • Air conditioning in public area
    • Concierge
    • Daily housekeeping
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Heating in public area
    • Laundry service
    • Luggage storage
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Family room
    Access
    • CCTV in common areas
    • Check-in/out [express]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Security [24-hour]
    • Smoke alarms
    Getting around
    • Car park [charges apply]
    • Car park [nearby]
    • Car park [on-site]
    Available in all rooms
    • Air conditioning
    • Coffee/tea maker
    • Daily housekeeping
    • Desk
    • Free bottled water
    • Hair dryer
    • In-room safe box
    • Internet access – wireless
    • Ironing facilities
    • Mini bar
    • Non-smoking
    • Private bathroom
    • Satellite/cable channels
    • Shower
    • Soundproofing
    • Toiletries
    • Wi-Fi [free]

    Food and dining

    Breakfast options
    • Continental
    • Buffet

    Location

    3 Rue De L'etoile, 17th - Arc de Triomphe - Palais des Congres, Paris, France, 75017
    Excellent
    Location

    9

    Airports
    • Paris-Le Bourget Airport (LBG)
      12.9 km 27 min drive
    • Orly Airport (ORY)
      17.5 km 28 min drive
    Public transportation
    • Ternes Metro Station
      200 m 3 min walk
    • Charles de Gaulle - Étoile Metro Station
      360 m 5 min walk
    Hospital or clinic
    • Docteur Gaël Dubrujeaud
      460 m
    Shopping
    • Galeries Lafayette Paris Haussmann
      2.6 km
    Convenience store
    • Carrefour Express
      2.9 km 15 min drive
    Cash withdrawal
    • ATM
      110 m 1 min walk

    What's nearby

    Popular landmarks
    • Arc de Triomphe
      330 m
    • Champs-Elysees
      1.1 km
    • Eiffel Tower
      2.0 km
    • Musee d'Orsay Museum
      2.8 km
    • Montmartre
      3.3 km
    • Louvre Museum
      3.4 km
    • Basilique du Sacre-Coeur de Montmartre
      3.6 km
    • La Sainte-Chapelle
      4.2 km
    • Luxembourg Gardens
      4.5 km
    Nearby landmarks
    • Salle Wagram
      70 m
    • Lost in Frenchlation
      100 m
    • Mac-Mahon
      160 m
    • Ternes Metro Station
      200 m
    • Place des Ternes
      210 m
    • Embassy of Belgium
      220 m
    • Rue Poncelet Market
      250 m
    • Me (Mon Eclair)
      270 m
    • Mariage Freres 8e
      270 m
    • Fromagerie Alleosse Shop
      270 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property.
    Children 2-3 year(s)
    Must use an extra bed
    If you need an extra bed, it will incur an additional charge.
    Guests 4 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Please note that the hotel accepts only Visa and Master Card for any payment.
    • Due to the tax regulation, all guests are committed to the city tax surcharge which is not included in the property reservation cost and will be collected by the property upon check-in.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    • Reception open until00:00
    Getting around
    • Distance from city center1 Km
    • Travel time to airport (minutes)35
    Extras
    • Breakfast charge (unless included in room price)13 EUR
    • Daily Internet/Wi-Fi fee0 EUR
    The property
    • Non-smoking rooms/floorsYes
    • Number of bars/lounges1
    • Number of floors5
    • Number of rooms 27
    • Room voltage220

    Reviews of Arc De Triomphe Etoile Hotel from real guests

    Provided by verified guests of Agoda
    7.9
    Cleanliness8.0
    Facilities7.2
    Location9.0
    Room comfort and quality7.6
    Service7.9
    Value for money7.2
    High score for Paris
    Rating
    9+ Exceptional (10)
    8-9 Excellent (11)
    7-8 Very Good (8)
    6-7 Good (4)
    <6 Below Expectation (7)
    Time of the year
    Mar - May (14)
    Jun - Aug (11)
    Sep - Nov (8)
    Dec - Feb (7)

    Show reviews that mention 

    Showing 40 verified guest comments
    12
    8.7
    Excellent
    Alzrin from Singapore
    Couple
    Stayed 4 nights in May 2014

    Pleasant and clean with warm and friendly staff”

    The location, affordable and well decorated room

    Overall it was a pleasant stay and the rooms were well designed. The location was great as it is near to the metro station and the Arc De Triomphe. Champs Elysees is also just a 5 mins walk away. However the signal of the free Wifi is quite poor eventhough there are different Wifis for each level. The walls of the rooms are also rather thin meaning you can hear noises from the next room and also from the lift. Sometimes the noises from the lift may even cause knocking noises on the room door. But the staff were warm and friendly and checking in and out were quite fast.

    Reviewed May 11, 2014

    See room deals

    9.0
    Exceptional
    CHAMINDA from Sri Lanka
    Family with young children
    Stayed 2 nights in August 2015

    Good Hotel”

    Location , Service, Condition

    This hotel is in good Location. Closed by Arc De Triomphe just 3 min work. lot of restaurant around. Staff very friendly specially receptionist young gentlemen (mark) very helpful. Rooms are clean and big Non smoking.

    Reviewed September 28, 2015

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    9.0
    Exceptional
    CHAMINDA from Sri Lanka
    Family with young children
    Stayed 2 nights in August 2015

    Good Hotel”

    Location, Staff performance, Service

    This hotel is in good Location. Closed by Arc De Triomphe just 3 min work. lot of restaurant around. Staff very friendly specially receptionist young gentlemen (mark) very helpful. Rooms are clean and big Non smoking.

    Reviewed September 28, 2015

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    8.4
    Excellent
    Samiat from United Kingdom
    Couple
    Double Classic
    Stayed 1 night in March 2020

    Excellent”

    Daniel at front desk was an absolute star, he dealt with all our queries and made a bunch of suggestions, giving us local places to visit as we visited at the beginning of the lockdown period. Location is great and walking distance to arc de Triomphe and Eiffel Tower. Close by to restaurants. Will definitely stay again.

    Reviewed March 31, 2020

    See room deals

    Dear Samiat, We would like to thank you for taking from your personal time in order to put a comment about your stay in our establishment. We are delighted that you appreciated the staff mostly with Daniel and also the location next to Champs Elysées. It would be an honor to welcome you again for your next travel in Paris. Best regards Alexis, Customer relationship manager

    Responded March 31, 2020
    Arc De Triomphe Etoile Hotel
    7.7
    Very good
    Stella from Singapore
    Couple
    Stayed 2 nights in May 2013

    Comfortable, accessible and centrally located”

    Clean, relatively quiet and very close to Champ Elysees

    The hotel was a small boutique hotel but the room was comfortable for two of us because most of our time were spent outside shopping. It was very convenient, just a 5-10 minutes walk to champ elysees and arc de triomphe. The metro station was just right around the corner of the hotel and there were many restaurants along the way back to the hotel from the metro. The only thing to note was that the safe was located in a very awkward position and the hotel does not provide toothbrush. There wasn't any kettle in the room but the staff were willing to boil some for you at the lobby of the hotel.

    Reviewed June 08, 2013

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    7.0
    Very good
    Leung from New Zealand
    Family with teens
    Stayed 4 nights in January 2013

    great location”

    neat and tidy

    arc de triomphe hotel is situated next to "arc de triomphe" and champs elysee. the metro station is just 5 minutes away and that is also where the airport bus station is, so it is a great location. the hotel itself is ok, but there is no kettle in the room, so especially in this winter, whenever you needed hot water, you have to go down to the reception to get it, no room service

    Reviewed January 10, 2013

    See room deals

    8.3
    Excellent
    Edmundo from Philippines
    Couple
    Stayed 3 nights in May 2015

    Very nice location”

    location, friendly staff, clean hotel

    happy we had booked this hotel. walking distance to arc de triomphe

    Reviewed February 16, 2016

    See room deals

    6.8
    Good
    Terence from Hong Kong SAR, China
    Group
    Stayed 4 nights in March 2016

    Neat and Tidy, Convenience located”

    - Good location, close to Arc de Trimophe, Av. des Champs-Elysees. - Stayed for 4 nights and met 4 different staff at front desk. All of them are very nice and friendly especially the young man (Mark?). - Elevator is small that it could hardly hold 2 persons plus 2 suitcases. - Room is neat and tidy. - Wifi signal is not too good. No signal in the washroom.

    Reviewed March 29, 2016

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    6.0
    weike from Indonesia
    Family with young children
    Stayed 7 nights in October 2014

    Very small room.Expensive.Great front office staff”

    Great front office staff. Great Location. Great interior design

    Let's begin with the great things first, The front office staff is very helpful, nice, and warm. The location is great 3 minutes walk to Arc de Trioumphe, 5 minutes walk to Champs Elysees. The interior design is also modern. They also provie free baby cot. Now, the negative points. If you travel by yourself, or 2 persons with little suitcase, I might still recommend this place. But if you travelling with children or bring lots of luggage, I suggest you to book the triple bed room or find another hotel. I'm travelling with my wife and baby, with lots of luggage, we can barely walk inside the room. The room is tiny 14m2. They only have tiny elevator that only fit 2 persons without any luggage, or 1 person with luggage. I know the room looks bigger in the picture, but the actual room is smaller. It was not worth it, because for comparison, days before, I stay in 4-star-hotel in Central London, with breakfast, 27 m2 (twice as big), and it cost less than this hotel.

    Reviewed November 20, 2014

    See room deals

    10.0
    Exceptional
    Annabelle from Mauritius
    Group
    Triple
    Stayed 1 night in June 2019

    Well situated”

    Hotel is well situated few mins walk to Champs Elysees and subway station We had a room for 3 persons, and for Paris it was quite a spacious room. Staff are very helpful

    Reviewed July 03, 2019

    See room deals

    10.0
    Exceptional
    SIEW from Singapore
    Solo traveler
    Stayed 2 nights in June 2016

    Good stay!”

    Room is of good size (just nice for 2!), clean and looks new. One thing to take note, you have to deposit your room key with hotel reception. When we went to collect our room key at night, receptionist heard our room number wrongly and gave us a wrong key. We deemed it as dangerous as any strangers can just pop in and pretend to be a guest of the hotel & the receptionist wouldn't have any doubt at all. Hotel might need to think of better ways to raise the security level.

    Reviewed June 28, 2016

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    8.4
    Excellent
    Chen from Malaysia
    Group
    Twin Classic
    Stayed 4 nights in September 2018

    So near Arc De Triomphe”

    Within 5 min walking distance to the ARc and Champs Elysees

    Reviewed October 02, 2018

    See room deals

    10.0
    Exceptional
    Derrick from Canada
    Solo traveler
    Twin Classic
    Stayed 2 nights in March 2020

    Amazing experience at this hotel”

    The staff were so helpful and friendly. I recommend this hotel for any first time solo travellers to Paris :)

    Reviewed March 05, 2020

    See room deals

    Dear Derrick, We would like to thank you for taking from your personal time in order to put a comment about your recent stay in our establishment. We are delighted that you appreciated the staff mostly during your experience. We hope to see you soon, it would be an honor. Best regards Alexis, Customer relationship manager

    Responded March 10, 2020
    Arc De Triomphe Etoile Hotel
    8.8
    Excellent
    Stephen
    Family with teens
    Triple
    Stayed 1 night in March 2019

    Excellent”

    Only decided to book the day before and find a hotel near to the Lido. Booking process was simple and the hotel was perfect. very small rooms but well looked fter and extremely friendly staff on the front desk. Would recommend

    Reviewed March 17, 2019

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    9.2
    Exceptional
    DAHYE from South Korea
    Business traveler
    Twin Classic
    Stayed 2 nights in September 2017

    great location ”

    This hotel has a great location and kind staffs! Breakfast is neat, proper and adjustable price.

    Reviewed September 18, 2017

    See room deals

    9.3
    Exceptional
    rongrong from China
    Couple
    Stayed 4 nights in September 2012

    great location but small room”

    Location very good

    the hotel just near the gcd, a lot of cafe and restaurant near by. champ elyesse just a few blocks away from the hotel. cozy and comfortable bed. through is a bit expensive during the time we visited.

    Reviewed September 21, 2012

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    7.0
    Very good
    Laurentius from Indonesia
    Couple
    Stayed 5 nights in February 2013

    Great location but extremely small”

    Location

    I was taken aback by this hotel's size. It was tiny! The room were tastefully decorated, but there was hardly space for our luggage. I am sure that Hotels in the same area would be similarly priced and sized, but i am quite unhappy with the deceitful pictures that the hotel showed in Agoda. It gave the impression that it was much bigger than it actually was. Staff was ok, not overly helpful.

    Reviewed March 08, 2013

    See room deals

    6.0
    Karen from Singapore
    Couple
    Stayed 2 nights in July 2013

    NIce Interior”

    Interior, cleanliness and location

    Overall satisfactory. However, improvement have to be made on customer service at the reception. Read many reviews on bad reception, thought it was alright on check-in, however, staff kept calling on the day of check out at 11.45am to leave the room immediately in a very rude tone. The stated check out time was 12 noon and first time ever in a hotel to encounter such bad reception attitude. However interior was better than most hotel at that rate. Worth trying at the expense of bad customer service.

    Reviewed July 15, 2013

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    6.4
    Good
    Edmund from Malaysia
    Couple
    Stayed 3 nights in March 2020

    Budget hotel really. Small and sufficient for couple stay”

    Here during the pandemic time. Restaurant and cafe all closed. Hard time getting food. Hotel staffs weren't the friendliest but overall location was the only good thing about this hotel.

    Reviewed March 21, 2020

    See room deals

    Dear Edmund, We would like to thank you for taking from your personal time in order to put a comment about your recent stay in our establishment. We are delighted that you appreciated the location mostly during your stay. Nevertheless, we are deeply sorry if there was a problem with the staff, we took note. Have a great day. Best regards Alexis, Customer relationship manager

    Responded March 24, 2020
    Arc De Triomphe Etoile Hotel
    3.7
    Lau from Hong Kong SAR, China
    Couple
    Stayed 3 nights in April 2013

    The worst travelling experence”

    only location is good

    The hotel staff (curl long brown gold hair woman) is rude and impolite. When I was checking-in, she took out the credit card machine and told me I need to pay for some charges. So I asked what kind of charges I have to pay as the payment has been settled and nothing has been used in the hotel. The staff asked me to “Shut Up”, then she took out the room key to us. I asked her again whether I will be charged anything, she just said “No”. Luckily, I didn't see her in my following days until my check-out date. She again, asked me to pay for the mini bar charges, but I didn't use anything. I argued with her and she claimed that they have made replacement on the mini bar. I insisted not to pay and then she asked me to pay for the City Tax, I asked her why I have to pay as tax has been included . She just said you have to pay for it. As a tourist, how I can know whether I really have to pay for the City Tax again. So I couldn't argue with her again and pay for the tax. She charged me Euro 1 per nite per person finally. I just feel this hotel is not reliable and unsecure as there is only staff every time in the reception desk. You cannot seek any help or complaints to anyone if you think it is unfair. Please do not stay this hotel if you have other choices.

    Reviewed April 08, 2013

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    12
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