Amazing”

The best part about my trip was coming to Kobe to stay at the Arima Grand Hotel. I've never experienced doing an onsen before and this was exceptional. We scheduled for both private onsen and also went to the public onsen on the 9th floor and they were both superb! I would definitely recommend this place to EVERYONE. Staff is great and friendly. Hotel is very clean, view was amazing. Definitely come in the Fall if possible.

We are satisfied”

Location - the transportation to Arima is quite complicated. Had to make quite a few bus/train transfer to get to Arima. But we're asking for a getaway so... we take it. We called the hotel to pick us up at Arima Onsen (i.e. Hotspring) train station and the shuttle bus was waiting right outside the station. Service - Excellent. They should have a set of protocol on their services and they followed suit. The service make you feel that they are giving their 100% effort to serve you. Facility - Excellent. Public hotspring (separately for male and female) at 9/F and B2. The view at 9/F was spectecular. Can't ask for more when you can soak in comfortable hotspring with spectacular mountain and valley views. Can also use a private hotspring with your family/friends/other half with a reasonable charge. They also had a water spa facility at B2 but we didn't have time to try out. Meals - The Kaiseki dinner and buffet breakfast were excellent. Good food, great relaxation.

Exceptional”

We booked a japanese style room with dinner included for a night. The facilities were top notch and they provided shuttle services to and from the hotel so that was very convenient. A great selection of food was offered at the breakfast. Customer service was beyond what I expected. We accidentally left our iPad at the hotel and fortunately it was returned to the front desk. Ms. Fukuda at the front desk was extremely helpful in arranging to ship my iPad to my next hotel (we were visiting various cities) so that we didn't have to travel all the way back to Arima with luggages to pick up the iPad. She even contacted my next hotel to notify them again. The level of customer service provided was phenomenal and I was very grateful that I received my iPad in time before my flight back home. Thank you very much Ms. Fukuda :)

It is the only choice in Arima”

View is nice, hot spa is good. The 1-day stay is wonderful and I will choose this hotel again next time I visit Arima.

Best Onsen hotel”

We used to stay in some more Ryokan style Onsen hotel. But this Hotel turned out to be a great experience. The public is huge and clean. and they have difference types of indoor or outdoor onsen for you to choose from. Food is great, and private dining room. The Massage chairs area is a plus after bathing which is very relaxing.

will go back tomorrow”

we thoroughly enjoyed our three nights stay. the rooms are spacious and very well maintained. the staff who assist our dinner, Mikkie, is so very nice and helpful. She made the dinner extra special for us (we had our family gathering over xmas there). the hotel bus is so accommodating in terms of sending us to where we need to go and came to pick us up as soon as we requested it. The bath and spa facilities are superb without doubt! we will go back tomorrow!

Nice experience with reasonable price”

Big hotel, very nice room and onsen. Staffs are very friendly. Dinner is on average but breakfast is good in buffet style. There is a game corner with various game machines, we enjoyed and had lots of fun there.

A bit old, but Good”

The hotel is a little bit old, but they are well maintained. Delicious food. Expensive but worth the price.

Great hotel for family with young children”

We booked private onzen twice for the whole family. This is super convenient if you have young children. Hotel super clean and staff very friendly. Has shuttle bus to take you to hotel as soon as you arrived. We enjoyed our stay at the hotel very much. It’s a little expensive but it is worth it.

The room with a view though a small view. The ansen excellent”

It is not very convenient for the client to call the hotel to pick up as we cannot speak Japanese and difficult to make a local call

The view from hotel is excellent.”

The hotel staff charged my credit card without asking me which currency. The staff should have asked client which currency to avoid currency difference and save money. Besides that, everything is good.

Excellent experience”

We got a room with a spectacular view and it was maintained immaculately. Food was great too with a huge selection breakfast buffet.The service extended by Yumi was also worth complimenting. Definitely worth the money!

Exceptional”

Nice hotel with good services. Good onsen and good food.

Very good”

It is such a beautiful and luxury hotel. The meal is so good and we never feel any disappoint during our stays

Good location! Nice hotel .”

Good location! Nice hotel .

I would have want to keep this a secret”

The onsen is amazing and every staff is well trained and tried their best to make your stay a wonderful one. There is nothing to fault about this place!

Perfect service, clean room and nice onsen ”

The onsen here on the top include a very nice view. The service is good and food is nice. Good to stay though it is not cheap. It’s worth.

Awesome! Luxury!”

The staff were very friendly and the food was fresh! The Onsen has a nice view of the mountains . Would love to visit again!

Great experience ”

My family enjoyed the stay a lot, will visit again.

Grand spa hotel with well planned facilities ”

Very nice facilities, big spas and swimming suites spas plus gym, dinner also nice!