Recent customer comments

Filter by traveler type
Very good



based on 982 reviews
  • Cleanliness 7.1
  • Facilities 6.4
  • Location 8.1
  • Room Comfort/Standard 7.5
  • Service 7.2
  • Value for money 7.5
  • Food/Dining 5.6
Sort by

Obarieeh from Malaysia
Couples
Superior Room
Stayed 1 night in July 2016
Recommend
Nice and compatible
Reviewed July 13, 2016

Agusdasa from Indonesia
Families with young children
Superior Room
Stayed 1 night in July 2016
.
.
Reviewed July 10, 2016

Sheryl from Philippines
Families with young children
2 Bedroom Premier
Stayed 2 nights in March 2016
Comfortable and convenient
The suite was very spacious. I have no complaints about the room but the breakfast could be improved.
Reviewed June 23, 2016

Nurul from Malaysia
Business travelers
Superior Room
Stayed 1 night in October 2015
Good Location
Room Spacious, Good Location
Reviewed June 21, 2016

Stacey from Malaysia
Business travelers
Superior Room
Stayed 1 night in June 2016
Club house
Don't closed the club house at 7pm. At the others hotel they closed for swimming pool is at 10pm. So the time you guys closed it so early. Not satisfied about that.
Reviewed June 17, 2016

Paul from United Kingdom
Families with young children
2 Bedroom Premier
Stayed 5 nights in June 2016
Overrated
Parking is very awkward for those with a car. Don't make the mistake of parking in the carpark outside the hotel, you will be fined. The facilities share a lift with the HQ of a local bank, making access to or from reception by elevator extremely difficult for large parts of the day. Many guests resort to hoofing it up four flights of fire escape stairs. The facilities are very tired. Our apartment stank like a sewer when we arrived having obviously been unused for some time and the u-tubes in the drains had been allowed to dry out. Furniture was broken and damaged. Curtains didn't work. Breakfast, such as it was, was dreadful. Very disappointing compared to other Ariva facilities in the region. No way this facility deserves the ratings it has despite the friendly staff.
Reviewed June 14, 2016

NAZARANI from Malaysia
Families with young children
Superior Room
Stayed 1 night in June 2016
Does not fit to it's Name and Star standard
The elevator need to be improve...a lot. Swimming pool need to be enhanced... a lot. Food...ok but still need improvement. Room and accommodation..spacious but the in room facilities need improvement. Parking...full during workdays. Overall....a bit frustrated
Reviewed June 07, 2016

Muhammad from Malaysia
Groups
2 Bedroom Deluxe
Stayed 2 nights in June 2016
nil
Nil
Reviewed June 04, 2016

nik from Malaysia
Couples
Superior Room
Stayed 2 nights in September 2015
Good
Great
Reviewed May 30, 2016

Pat from Malaysia
Families with young children
2 Bedroom Deluxe
Stayed 1 night in February 2014
Mediocre
Stayed 1 night during the Chinese New Year break. Staff lack courtesy. Pool was small and filled with boisterous teenagers during our stay. Breakfast not worth waking up for.
Reviewed May 21, 2016


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: