Recent customer comments

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Very good



based on 978 reviews
  • Cleanliness 7.1
  • Facilities 6.3
  • Location 8.1
  • Room comfort and quality 7.5
  • Service 7.2
  • Value for money 7.5
  • Food and dining 5.6
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Pui from Malaysia
Solo travelers
Superior Room
Stayed one night in April 2016
Need Fixing
Broken Furniture, Spoilt Door, Noisy Air-con and 1 slow lift to access all floors. Location, staffs and breakfast is good. Overpriced.
Reviewed April 04, 2016
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Nattapong from Thailand
Business travelers
Superior Room
Stayed 3 nights in March 2016
Good location but old and smelly room
Location, big room
Wifi not working, the room is big but old and not as clean
Reviewed March 31, 2016
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SERI from Singapore
Families with young children
2 Bedroom Deluxe
Stayed 3 nights in May 2015
Decent accommodation for price
2 bedrooms apartment for price.with pool and gym and breakfast.arranged tours and trips
Overall good but toilet choked we got the room changed.apartment has only one toilet for 2 bedrooms
Reviewed March 29, 2016
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Walter from Malaysia
Business travelers
Superior Room
Stayed 3 nights in March 2016
Disappointed
Not good. Gym can't be used. Pool is bad. Lifts on the verge of breaking down. Rooms are ok but the rest just bad.
Reviewed March 18, 2016
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Mohd from Malaysia
Families with older children
Superior Room
Stayed 2 nights in March 2016
Clean and spacious
Location walking distance to Topspot Seafood
Reviewed March 17, 2016
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Azeleta from Malaysia
Business travelers
Superior Room
Stayed 2 nights in March 2016
not bad
location & staff
Reviewed March 17, 2016
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NIK from Malaysia
Groups
Superior Room
Stayed 2 nights in March 2016
worth for money
good hotel, strategic location, easy to find a local food.
Reviewed March 13, 2016
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Adi from Singapore
Families with young children
2 Bedroom Premier
Stayed 2 nights in February 2016
Disappointed stay
Location
Staff not friendly. Given a room which is not clean upon arrival. No apology given. Second room smells... No hot water at night. Will not stay here again
Reviewed February 27, 2016
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Margaretha from Australia
Solo travelers
Superior Room
Stayed 7 nights in February 2016
Okay hotel for the price
Security, shower was great
My stay was okay. The hotel was relatively clean. The lobby is on fourth floor as connected to bank next door. Very frustrated waiting for lifts, seems to stop on some floors for very long time and sometimes passes your floor without stopping. Breakfast is okay but maybe should be changed a little more often. Staff seem to be helpful at most times. Beds were comfortable. Air conditioner was noisy. Internet dropped out a few times and had to sit in lobby.
Reviewed February 21, 2016
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sweewong from Malaysia
Families with older children
2 Bedroom Deluxe
Stayed 4 nights in February 2016
memorylane
this hotel or condotel never upgrade since the days of somerset gateway. the room atmosphere, lobby and the ambience remain. with its strategic location, ariva ,the new management should infact renovate and replace the existing furnishing. the aircon is like sleeping in the engine room.
Reviewed February 19, 2016
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