Please note that if the booking is made more than 14 days before arrival a prepayment of 30% is required. If the booking is made less than 14 days before arrival, no prepayment is required.
On Fridays, Saturdays and Mondays, there are special conditions for handing over the keys. From 14:00 you can pick up the key in the property's main office at Ohechaussee 29, 22848 Norderstedt. After 20:00 the keys will be deposited at the house.
On all other days and public holidays, if the arrival is on working days and the invoice has been paid, then the key is deposited at the apartment. If the invoice has not been paid, the key has to be collected in the property's main office between 14:00 and 18:00.
On Sundays and public holidays, the keys are deposited at the apartment. Your invoice must be paid before arrival. Please note that the check-in and key-collection take place at: Ohechaussee 29, 22848 Norderstedt. Please inform Arkadia Pension Norderstedt in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.