good hotel”

nice

Room nice, breakfast abysmal. ”

Room was actually nice. Didn’t understand why they needed to go through my room after check in though. I went out for a short time and upon return noticed they’d been through my room. It seems to be normal in Nha Trang as this wasn’t the only time it happened. Breakfast was a joke in poor taste. They have this voucher system which works until the staff member takes the wrong voucher the day prior and then the same person refuses to let you eat breakfast the next morning because of an incorrectly dated voucher. But on that, most of the food was devoured by the rapacious Chinese tour groups early every morning and not replenished. Lucky there’s a lot of cafes in the vicinity... but I paid fo Le breakfast in my booking and should be able to eat at the hotel. Overall, there are nicer places to stay, this is okay for a day or two.

Exceptional”

Aroma offered a very nice, clean, and comfortable room for us. Its location was excellent, close to downtown and the beach, and we received valuable information about tours and sites to see. We had one complaint though, and it's not even really the hotel's fault: there is a club next door that played loud music quite late into the night.

Nice and clean ”

Hotel room is nice, with windows in room and toilet. Toilet is big, but translucent. Bed is clean, big and comfy. Water and aircon all good. Staff are nice, some can speak a little mandarin and English, but some cannot speak English at all so had a little communication breakdown. Breakfast spread is wide with egg and noodle station. Location is great as well. Everything’s good, maybe just the lift works a little slow and is small, two person and two luggage’s that’s about it. But other than that, this hotel is a great choice!

Very good accomodation”

Very good and comfort facilities indeed. I love how the mirror on the wall so clear that for a second i thought it was a window to the next room. Reception was very nice. Just the breakfast cannot keep up. The mixed vegetable was good but other foods were just average. Fresh milk was actually boiled condensed milk. Coffee was diluted. One more thing to notice is the roof-top pool. Water was opaque when I got there.

Completely misleading”

Simply put - during our trip of three weeks through Vietnam this hotel is by far the most misleading in its pictures and description. Cons: - Filthy and dilapidated dining area and reception - Dirty (small) pool, disgusting loungers, no shade whatsoever despite the presence of umbrella stands - Poor breakfast - Non-smoking room reeked of cigarette smoke - No warm water on the morning of departure - Staff can hardly speak a word of English and there is no manager on duty to deal with grievances. We were told the manager will only return to office on Monday morning (we arrived on Saturday) Pros: - Location We initially opted not to check in and requested a refund (prior to checking in and upon seeing the state of the facilities) but the receptionist was unwilling - or unable - to do so. If we could give zero stars we would. Avoid this hotel at all costs.

Worst hotel ever”

1. Some receptionists have trouble with communicating in english. 2. Under construction next to my room. So couldn't take a rest because of TOO LOUD NOISE. (I did complain to the receptionist. They said the construction will be over after 5pm. So requested refund. they denied) 3. Could not check-in until 2:15pm. I don't know the reason. They kept talking "Just wait". Obviously check-in time is available from 2pm. 4. Dental-kit was not refilled. There was just used one. 5. When we exited to check-out. The receotionist checked the room and told us that there no handtowel. But we did not take it. Even I felt everything in the room was dirty. That mistake can possibly happen. But i became already the person who are not generous to stand it. It was most terrible hotel memories in my life.

Good”

The hotel is just next to the bar,thus makes it really noisy at night.

good location”

good location, breakfast not so good, the rest is great

good location”

good location.. 5 to 10mins walk to beach

Exceptional”

1. Very nice staff. 2. Near to town center. 3. A convenience shop beside.

Love It...”

1. Very nice staff. 2. Near to town center. 3. A convenience shop beside.

Excellent”

everything is good except for that the electricity was cut off for the whole morning so it was too hot in the room. We had to check out early.

Good value for money”

Postives: convenient location and clean, comfortable room. Staff are very friendly and helpful. Negatives: need more room at breakfast - tables are a bit small for 4 chairs/people, and kitchen staff need to refill food more promptly (we were left waiting fairly regularly when other more greedy guests took everything!)

Overall was good”

we stayed there for 5 nights in our honeymoon trip. Maybe we were been upgraded to sea view (we booked the standard room with city view). The room was on high floor , bright. Location is at center. However the swimming pool is the disappointed thing. It is so small, can not swim.

Above average”

This place is located next door to a bar which plays dance music past midnight, even on the higher floors this was omnipresent. The room was quite nice and the air conditioning was adequate and if it was located in a quieter neighbourhood would actually be a nice place to stay. Breakfast caters more for Asian guests and is decimated within the first hour of service by the relentless Chinese tour groups that are herded in on a daily basis. Also, a slight issue with the breakfast vouchers we were given ended up in an argument with a staff member who refused to let us eat breakfast one morning despite it being included in our room rate. Like we actually flew all the way to Vietnam to try to get a free breakfast... utter nonsense. In all, I want to say something positive about this hotel, however unfortunately cannot, I don’t recommend this place.

Room size and location excellent but...”

I have no complaint about hotel location and room size. But house keeping very bad, staffs and management didn’t take all reasonably practical steps to maintain health and safety. Blood on bed sheet look like they didn’t change new one, safe locker and didn’t install. Outside the room level 16 hazard everywhere, so many towels and blankets were thrown on floor, trolley blocks stair way. At the restaurant, staffs didn’t understand well about silent service code, I poured full cup of water and one of staff put her finger in my cup, when she turned her back I told her that I’m still here and haven’t finished eating but she apologised. Some staffs on uniform but some others just wear casual only, most of staffs were sleepy head, look like they didn’t have hospitality qualification that why ruined service performance.

Awesome”

location is great, lots of cafe and nice local food found around this hotel abd only 5mins walk to sailing club and nha trang beach. room is very clean. pool is small is its find for me because i didnt use the facilities. front desk staff wasnt really fluent with english and kinda rude. hotel breakfast is fine for me which is average, only one thing that they dont know the difference of omelette and scrambled egg!!

Surprised”

Our room was on the the 16th floor. The elevator went to the 15th. We were confused, but we had some special penthouse top floor thing. Walked up a flight of stairs and opened the door to a surprisingly really nice room. nice bed, nice bathroom, and a small little kitchen even. on the 15th floor was a small hottub jaccuzi type thing, but the water never looked really clear. Breakfast was ok, but it had a great location so close to everything. Staff were helpful, but said some things in their language that they didnt know I understood that were kind of rude.

Good for the money”

We were not given the room booked on Agoda, when I questioned this they said they had recently changed their room status and our "Executive Deluxe" was now downgraded and we were in a very noisy 2nd floor room facing the road. However they did move us the next day to 7th floor, smaller room but quieter. The breakfast needs improving.