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7.6

Very good
1.0% this month
/10
(2,824 reviews)See what guests said
Housekeeping140
Shops14
Car Park8
See map

8.4

Excellent

Location rating score

Excellent location - 90 meters from city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Swanston Street

140 m

Hardrock@Verve Indoor Climbing Centre

150 m

RMIT University

200 m

Lin's Asian Grocery

210 m

Trades Hall

260 m

Popular landmarks
Queen Victoria Market

600 m

Melbourne Museum

780 m

Block Arcade

1.1 km

SEA LIFE Melbourne Aquarium

1.7 km

Eureka Skydeck

1.7 km

Closest landmarks
RMIT Bicycle Parking

160 m

AVIS Car Rental

200 m

Kim Lim Car Park

240 m

Central City Community Health Service

240 m

Europcar

280 m

Arrow On Swanston Apartments

"the staff was helpful in providing us portable heater as alternative as we can't use the heater from the Aircon outlet"

Nor - May 7, 2022
One Bedroom Apartment - Kitchen Arrow On Swanston Apartments
Guestroom Arrow On Swanston Apartments
Lobby Arrow On Swanston Apartments
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Arrow On Swanston Apartments

488 Swanston Street, Melbourne CBD, Melbourne, Australia, 3053 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Melbourne CBD part of Melbourne, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Royal Botanic Gardens Victoria. Rated with 3.5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Attention

This property is in high demand!

35 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 910 meters to public transportation

  • Airport transfer

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

  • Sauna

Value for money7.7
Distance to city center1 km
Location rating8.4
Nearest airportEssendon Airport (MEB)
Distance to airport10.5 km

Rooms available at Arrow On Swanston Apartments

Deluxe Two Bedroom Apartment
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 single bed & 1 queen bed
Enter dates to see prices
Two Bedroom Apartment
...
  • Room size: 43 m²/463 ft²
  • Balcony/terrace
  • 1 double bed & 1 single bed
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Four-Bedroom Penthouse Apartment
...
  • Room size: 150 m²/1615 ft²
  • Balcony/terrace
  • 1 king bed & 3 single beds ...
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Deluxe One Bedroom Apartment
...
  • Room size: 31 m²/334 ft²
  • Balcony/terrace
  • 1 queen bed or 1 sofa bed
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Deluxe Family Room for 5 People
...
  • Room size: 48 m²/517 ft²
  • Non-smoking
  • 1 double bed & 1 queen bed ...
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Studio Apartment
...
  • Room size: 19 m²/205 ft²
  • Balcony/terrace
  • 1 double bed
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Family Apartment
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
  • 1 double bed & 1 sofa bed &...
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One Bedroom Penthouse Apartment
...
  • Room size: 90 m²/969 ft²
  • Balcony/terrace
  • 1 sofa bed & 1 double bed
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Family Penthouse Apartment
...
  • Room size: 75 m²/807 ft²
  • Balcony/terrace
  • 1 sofa bed & 2 double beds
Enter dates to see prices
One Bedroom Apartment
...
  • Room size: 31 m²/334 ft²
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Arrow On Swanston Apartments?

Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Arrow On Swanston Apartments?

Arrow On Swanston Apartments is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Arrow On Swanston Apartments has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 25.00 AUD per day. Self-parking is conveniently available at the serviced apartment. If you're looking for an easy way to get around Melbourne with private transportation, the serviced apartment can arrange taxi service.

Is breakfast offered at Arrow On Swanston Apartments?

Wake up to a great continental breakfast at Arrow On Swanston Apartments. There's an additional charge of 14 AUD for adults and 14 AUD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

Can special events be hosted at Arrow On Swanston Apartments?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Arrow On Swanston Apartments. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Arrow On Swanston Apartments?

On-site venues and convenient event services make Arrow On Swanston Apartments an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 100 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Arrow On Swanston Apartments?

Arrow On Swanston Apartments does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Arrow On Swanston Apartments?

The closest train, metro, or bus station is Russell St - Stop 7, 890 m away from Arrow On Swanston Apartments.

What restaurants are nearby Arrow On Swanston Apartments?

Arrow On Swanston Apartments’s neighborhood is Melbourne CBD which includes popular restaurants such as Phantom India Restaurant, The First Bigmama and Urban Garden.

What popular shopping places are close to Arrow On Swanston Apartments?

Located in the Melbourne CBD area, Arrow On Swanston Apartments is close to great shopping choices like Block Arcade, Melbourne Central and DFO South Wharf.

What are popular attractions near Arrow On Swanston Apartments?

Arrow On Swanston Apartments’s location in the Melbourne CBD neighborhood makes it close to famous attractions including Eureka Skydeck, National Gallery of Victoria and SEA LIFE Melbourne Aquarium.

What popular natural sightseeing spots are close to Arrow On Swanston Apartments?

Arrow On Swanston Apartments is located within Melbourne CBD, which makes it conveniently close to natural sights including Richmond Rowing Club, Mercantile Rowing Club and Melbourne Grammar Rowing Club.

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Explore the neighborhood

What people love about Arrow On Swanston Apartments

  • 9.2

    Exceptional
    Staff 

    "the staff was helpful in providing us portable heater as alternative as we can't use the heater from the Aircon outlet"

    Nor

    |

    May 7, 2022

  • 8

    Very good

    "For its price it was amazing."

    Clare

    |

    May 5, 2022

  • 8

    Very good
    Location

    "For the price the location is very convenient just outside the free zone on the tram."

    James

    |

    April 21, 2022

Property ranking|Compared to 1,297 Melbourne properties
See all rankings
Cheapest price score
Room size
55 sqm.
Room comfort score
7.4/10
Location score
8.4/10
Better than
99
%
of Melbourne properties
Bigger than
91
%
of Melbourne properties
Better than
89
%
of Melbourne properties
Better than
83
%
of Melbourne properties
Overall rating:

7.6

Very good
2,824 reviews
Cleanliness
7.6
Facilities
6.9
Location
8.4
Read all reviews >
What travelers say they love:
The staff s and managers are super nice.
Man from United States
Couple
More about Arrow On Swanston Apartments

More about Arrow On Swanston Apartments

Arrow On Swanston Apartments

Take advantage of the many attractions Melbourne has to offer with a stay at Arrow On Swanston Apartments. Experience the joy of multiple options for activities at this convenient location! Arrow On Swanston Apartments is a perfect starting point for numerous sightseeing and tourist choices, with a location just 2.8 km from the Royal Botanic Gardens Victoria. Conveniently located only 1.4 km from Flinders Street Railway Station, a stay at Arrow On Swanston Apartments adds efficiency to your trip with easy city access and diverse day trip options.
Have a hassle-free trip while enjoying the services and amenities offered by Arrow On Swanston Apartments. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the serviced apartment can arrange it before your check-in date. Taxi services provided by the serviced apartment make exploring Melbourne even more convenient.
If you plan to arrive by car, you'll appreciate the serviced apartment's available parking, right on-site. The serviced apartment provides front desk services such as concierge service and luggage storage for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the serviced apartment will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the serviced apartment to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Arrow On Swanston Apartments guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service and air conditioning for your convenience. Some rooms at Arrow On Swanston Apartments include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The serviced apartment also offers a refrigerator, a coffee or tea maker, instant coffee and instant tea in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Arrow On Swanston Apartments. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the serviced apartment. A night in at the serviced apartment's bar can be as fun as a night out with your travel companions.
At any time of the day or night, you can serve yourself a snack at the serviced apartment's vending machines.
Recreational facilities at Arrow On Swanston Apartments are designed for escape and relaxation. Finish your vacation days right by dropping in at the salon and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the serviced apartment's fitness facility.
Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Take some time to explore Melbourne during your stay at the serviced apartment. Get fanatical at Melbourne Cricket Ground (MCG) located 2.5 km away. During the season, you can buy tickets to see home games and cheer with the locals. Experience local culture through architecture at Eureka Skydeck located 1.7 km away.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 96% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated it above 88% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 88% of other accommodations in Melbourne.

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Amenities and facilities
Good
Facilities

6.9

Most talked about facilities

Housekeeping

180 mentions

Internet

77 mentions

Breakfast

24 mentions

Food & Dining

19 mentions

Languages spoken

  • English
  • Burmese
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • Hindi
  • Indonesian
  • Malay
  • Nepali
  • Spanish
  • Thai

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Sauna
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Taxi service

Available in all rooms

  • Air conditioning
  • Clothes dryer
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • Ironing facilities
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Shower
  • Swimming pool [direct access]
  • Toiletries
  • Towels
  • TV [flat screen]
  • Washing machine
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

Restaurant

  • Menu: Buffet
Location
488 Swanston Street, Melbourne CBD, Melbourne, Australia, 3053
Excellent
Location

8.4

Airports

  • Essendon Airport (MEB)
    10.5 km
  • Melbourne Airport (MEL)
    18.6 km

Public transportation

  • Russell St - Stop 7
    900 m
  • Yarra Trams
    910 m

Hospital or clinic

  • Central City Community Health Service
    240 m

Shopping

  • Block Arcade
    1.1 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Queen Victoria Market
    600 m
  • Melbourne Museum
    780 m
  • Block Arcade
    1.1 km
  • SEA LIFE Melbourne Aquarium
    1.7 km
  • Eureka Skydeck
    1.7 km
  • National Gallery of Victoria
    1.9 km
  • Melbourne Cricket Ground (MCG)
    2.5 km
  • Melbourne Zoo
    2.6 km
  • Royal Botanic Gardens Victoria
    2.9 km
  • Shrine of Remembrance
    2.9 km

Nearby landmarks

  • Swanston Street
    140 m
  • Hardrock@Verve Indoor Climbing Centre
    150 m
  • RMIT Bicycle Parking
    160 m
  • RMIT University
    200 m
  • AVIS Car Rental
    200 m
  • Lin's Asian Grocery
    210 m
  • Kim Lim Car Park
    240 m
  • Central City Community Health Service
    240 m
  • Trades Hall
    260 m
  • Europcar
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-17 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Reception is open from 07:00 AM to 11:00 PM. Guests arriving outside these hours are requested to contact the property directly prior to arrival so alternative arrangements can be made.
  • A security deposit of AUD 100 is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until10:00

Getting around

  • Distance from city center1 km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)14 AUD

The property

  • Non-smoking rooms/floorsno
  • Number of floors9
  • Number of rooms 100
  • Most recent renovation2011

Parking

  • Daily parking fee25.00 AUD

Reviews of Arrow On Swanston Apartments from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.6
Facilities6.9
Location8.4
Room comfort and quality7.4
Service7.6
Value for money7.7
High score for Melbourne
Rating
9+ Exceptional (329)
8-9 Excellent (331)
7-8 Very Good (571)
6-7 Good (304)
<6 Below Expectation (375)
Time of the year
Mar - May (445)
Jun - Aug (441)
Sep - Nov (522)
Dec - Feb (502)
All guests (2,824)
All room types
All languages

Show reviews that mention 

Showing 1,910 verified guest comments
12345
9.0
Exceptional
Alan from Australia
Solo traveler
Stayed 3 nights in October 2014

I'll be back”

Location, staff, cleanliness

I'd read quite a few reviews before heading to Melbourne and was a little apprehensive about what I'd find at 'Arrow'. Now, having returned home I'm puzzled as to what the negative comments were all about! While the foyer could do with an upgrade, the location is ideal for looking around Melbourne (a 5 minute walk to Lygon Street, a 12 minute walk to Queen Vic Markets), the staff were very helpful and polite, the room was small but clean and had everything that I needed and the bathroom, while the size of a normal en-suite, was more than sufficient for taking a shower etc. The bedroom was small but the reality is, you sleep there! It doesn't have to be enormous! The sheets were crisp and clean, the mirrored wardrobe had hangers, and there was a desk/table as well as a bedside table, great bedside light and clock. While the bed was a little firm for my liking the pillows were good. Although there was some noise at night, what else would anyone expect from a hotel in the middle of a major city, next to a main thoroughfare, on a Friday and Saturday night? The noise came from outside and when the windows were closed, the noises all but disappeared. If the temperature was a problem, there was an air-conditioner. All in all, the apartment was ideal for what I wanted. If you want 5 star then stay in a 5 star establishment but if you want something at a reasonable price which is clean, convenient and comfortable, then stay at 'Arrow on Swanston'. I'll be back and would have no problems recommending it to others.

Reviewed October 28, 2014

See room deals

8.7
Excellent
Victoria from United Kingdom
Couple
Stayed 1 night in April 2012

Great location, Great rooms.”

Good facilities and excellent location

the arrow on swanston is located on the top end of swanston street, the street that runs right through the heart of the cbd. this makes is the perfect location for anyone visiting the city. because it's not smack bang in the middle of swanston it means you're not surrounded by noisy people or music blaring, but you're not at all far from the action. there's a convenience shop next door that sells the basics and an aldi round the corner for those that want to buy in food. the rooms include a hob, fridge + freezer, microwave etc... our bathroom was extremely spacious, with even a seat to sit down on in the shower, and the room itself was nicely furnished with a big tv and a mirrored wardrobe. bring hangers if you actually intend on hanging your clothes up though. the staff were pleasant enough. my only minor complaint would be that i struggled with my bags as i arrived before my partner and noone thought to help, but i guess they are busy people. overall, this is one of the cheaper appartments we found and can't understand why. its location is perfect for those wanting to explore the city or attractions such as the melbourne gaol or the queen victoria markets.

Reviewed April 20, 2012

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8.8
Excellent
Simon from Singapore
Couple
Stayed 2 nights in November 2018

Travelers with Heavy/Multiple Luggage Take Note ”

We stayed at Arrow On Swanston at the last leg of our Sydney-Melbourne vacation so were naturally laden with plenty of heavy luggage. Parking was reasonable at AUD18 per day and there were ample spaces. However, one has no access to the staircases so had to walked up (& down) the car ramp to the apartments. Coupled with the back entrance is currently under renovation so we had to go around to the front which was made worse by the cobbled street which made pushing the luggage on wheels very difficult. The main entrance is a single lane so is not possible to do loading & unloading without obstructing traffic. The end results of the hauling of the luggage is the aggregation of my spinal condition which required medical attention when I came back. Other then the parking issue, the location is fantastic as its 10min to QVM and 20min to Bourke Street Mall. We had intended to take the trams (right outside the apartments or the free tram slightly away) but find out we can walkinstead.

Reviewed November 15, 2018

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Dear Simon, Thank you for staying at Arrow on Swanston. We apologise for the inconvenience caused due to a long way from the parking to the main entrance as the back entrance is under construction. We are trying our very best to have it done soon. Thank you for your feedback. We hope to see you again in the near future. Kind Regards, Front Office Manager

Responded November 19, 2018
Arrow On Swanston Apartments
10.0
Exceptional
Ka from Malaysia
Group
Deluxe One Bedroom Apartment
Stayed 5 nights in June 2015

Definitely value for money”

Great location right in front of the tram station, comfortable and clean room, friendly staffs

My 2nd time staying at Arrow On Swanston, simply due to the fantastic location in the city, tram station right in front, walking distance to most of the attractions and food and cafes, and not to mention the friendliness of reception staffs, and of course, comfortable and clean rooms. Will definitely come back again for my next trip to Melbourne.

Reviewed June 25, 2015

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10.0
Exceptional
Debbie from Australia
Couple
Studio Apartment
Stayed 1 night in June 2017

Great location”

The Arrow on Swanston is easily accessed by public transport as there is a tram stop directly at the front. We visited Melbourne to see Dracula's Cabaret Theatre Restaurant, and it was a short walk away, literally around the corner. The room was spacious, clean and the bed comfortable. The staff were welcoming and very helpful.

Reviewed July 02, 2017

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Hi, Debbie Thanks for your valuable review. and we would love to have you stay with us for your next event in Melbourne city! Kind Regards, Dan, Reservation Officer.

Responded July 04, 2017
Arrow On Swanston Apartments
8.8
Excellent
Eva from Australia
Group
One Bedroom Apartment
Stayed 3 nights in July 2016

Great location, great value, no frills, bells and whistles. ”

If you're after clean, no-frills accommodation in a great location, then Arrow on Swanston is your place. I usually stay in 4-5 star hotels, but was travelling with a group so had to compromise. Arrow on Swanston was great for the price. Location is perfect with a tram station right outside. Units were clean (opt for the larger units if you prefer space). Note there wasn't an iron in the room. Reception staff were great; big thanks to Dishant and Kym for doing a fantastic job.

Reviewed July 12, 2016

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8.7
Excellent
Don from Australia
Family with teens
Two Bedroom Apartment
Stayed 1 night in July 2013

Comfortable, value for money”

Location, Easy parking, friendly staff

Check-in staff were very helpful. The 2-bedroom apartment was better than the photos, which led to a comfortable stay. Car-parking was easy. Arrow On Swanston is close to Lygon St restaurants , close to shops and sporting facilities. We have stayed in several similar apartments near the CBD and will definitely come back to Arrow.

Reviewed July 12, 2013

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8.3
Excellent
Siti from Malaysia
Family with teens
Two Bedroom Apartment
Stayed 5 nights in March 2014

A Marvellous & Enjoyable stay in Melbourne.”

Strategically located, warm & friendly staff & clean & comfortable apartments.

We had a wonderful stay at the hotel as the room is comfortable & spacious & the staff were very friendly & helpfull. The tram stop is just outside the hotel door & very convenient for travelling around the city. Local Halal restaurants were nearby the hotel & most importantly, the shopping areas are all within walking distance, OR if travelling by tram, it would take just a few minutes to get to the malls. Thoroughly enjoyed our stay in Melbourne & will definitely stay in Arrow on Swanston hotel again. Would highly recommend to my friends & family.

Reviewed April 03, 2014

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8.0
Excellent
Brian from Brunei Darussalam
Couple
Stayed 2 nights in September 2017

Well equipped, spacious accommodation ”

This is probably my second or third stay at Arrow on Swanston. It was always better priced for the location compared to others. It is quite spacious and well equipped with stove, cooking utensils, appliances and television (which I admit I don't use much). It is located just slightly out of the 'main cbd' but I also like that its just a short walk to Lygon St/Carlton area. The receptionists are always friendly and accommodating. I made a last minute decision to extend my stay via agoda and they allowed me to keep my existing room. The hairdryer in my room wasn't working as well and the receptionist was kind enough to borrow me a spare one that they have. The only criticism I have is that the wifi is not free (at least not anymore compared to last year). I think wifi is complementary if you book from the Arrow on Swanston website directly. Overall, satisfactory stay. I won't hesitate to book again!

Reviewed October 23, 2017

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Hi, Brian Thanks for your valuable review. And we are pleasant that you are satisfied with your stay in our hotel! :) We would love to have you stay with us for your next event in Melbourne city! Kind Regards, Dan, Reservation Officer.

Responded October 30, 2017
Arrow On Swanston Apartments
8.0
Excellent
Deborah from Australia
Solo traveler
Stayed 8 nights in January 2018

Clean, comfortable, and excellent value for money. ”

I stayed at Arrow on Swanston for 10 nights during the Australian Open in a standard twin. My room was spotlessly clean, and very comfortable. The kitchenette and decent sized fridge-freezer was ideal for my needs enabling me to fix a proper breakfast and cook a late night meal before and after the tennis. It was excellent value for money. The reception staff were trainees and a little slow but polite and helpful. My only niggle was being disturbed twice by staff knocking when I had the 'do not disturb' sign on the door, but fortunately not early! Being able to open the window was nice, although the traffic was a little noisy when I did - but it would be anywhere in central Melbourne. The tram stop right outside was very convenient. I was very pleasantly surprised by the size and quality of my room (sometimes rooms look much nicer in photos than in reality, but this was not the case at all, it was actually nicer than I expected). I would definitely stay there again.

Reviewed January 25, 2018

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Dear Deborah, Thank you for your great feedback. We are glad that you enjoyed your stay with us. We always try our best to provide a great service to make our guest stay comfortable. We look forward to welcoming you again soon. Thank you. Kind Regards, Front Office Manager

Responded January 30, 2018
Arrow On Swanston Apartments
8.0
Excellent
Cindy from Brunei Darussalam
Family with teens
Stayed 4 nights in October 2014

Good value-for-money”

Price, Location, Size

Arrow On Swanston has always been my family's choice of apartment whenever we are in Melbourne due to its affordability. Its location is superb too, with a tram stop right in front of the apartment and it takes less than 10 minutes to walk to the city centre. There is also a convenience store right next door and a korean restaurant (Big Mama) with great food just two doors away. This time round, we also booked a standard double room and were pleasantly surprised by its size! Besides a bedroom, we also get a living area with kitchen. Besides encountering two unfriendly receptionists, the rest of the staff are generally friendly and courteous.

Reviewed November 03, 2014

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7.7
Very good
ted from United States
Group
Stayed 8 nights in January 2014

great value and great location”

tram stop directly in front of hotel, affordable family rooms, full kitchens

The Arrow on swanston is very convenient for uses of melbourne's public transport system with a tram stop directly in front of the hotel. The staff were friendly and helpful. There is parking available for modest fee of A$15 per day. Restaurants and Supermarkets are just a short walk away and the rooms all have full kitchens. The rooms a cleaned frequently despite it being a service apartment style room. The checkin and checkout was prompt and effecient..i will definitely consider staying at Arrow on Swanston next time i visit Melbourne

Reviewed January 23, 2014

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8.8
Excellent
Chitra from Sri Lanka
Couple
Stayed 6 nights in May 2018

Excellent”

All in all I can say Arrow On Swanston Apartments is very good. Not only that but also in future if we are going to Melbourne we will stay this place. Really it is very good.

Reviewed June 01, 2018

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Dear Chitra, Thank you for staying at Arrow on Swanston. Great to hear that you enjoyed your stay. Thank you for the great feedback. We hope to see you again in the near future. Kind Regards, Front Office Manager

Responded June 04, 2018
Arrow On Swanston Apartments
8.4
Excellent
Seraphim from Singapore
Couple
Stayed 10 nights in December 2016

Good location”

Arrow on Swanston has a good and central location and is just located outside of the tram stop. Most of the staff are pretty friendly except for some. Laundry facilities are good except that it is located in the next building. Room wise, the walls are rather porous so we can hear the sounds from outside, especially when there is housekeeping. Our aircon was not really working. When we reported it, we were told to switch it on and off in case the air con was on heating mode. We tried it many times but it didn't work. So eventually, the room was quite stuffy. That was the only con during our stay at Arrow on a swanston.

Reviewed December 15, 2016

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9.6
Exceptional
Kim from Vietnam
Solo traveler
Stayed 7 nights in October 2018

An ideal place for backpacker ”

First of all, I would like to thank all of you for giving us a nice trip when I stay there. The factor that I feel the most satisfied is staff. All of them are really friendly, helpful and sympathetic. They did me a favor that I can stay until 12PM because of my late flight. Especially, I wanna thanks to Indian girl (I’m sorry for forgetting your name), she gave me a detail advices for Dadenong Ranges and Puffing Billy stream train and help me to book a Uber to go to the airport because I missed the SkyBus, and other beautiful girl helped me to book a tour to Phillip island. They are worth visiting if you go to Melbourne. But I would recommend that all of receptionists should be more careful when giving information for guests, I definitely feel disappointed in your answer about shuttle bus, but fortunately, with the help of India girl, I can go to the airport on time. About the facilities and cleanliness : I feel totally satisfied with full facilities inside room. Everything is lovely and perfect as their advertisement. Everyday, housekeeping clean room very carefully (but they will off on Sunday). Thanks for everyone! In particularly, this hotel is located in an ideal place. There is tram station in front of the hotel, so it is very convenient for me to move around Melbourne, and it takes me just 8 minutes to walk to Victoria market and some other interesting places.

Reviewed January 03, 2019

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Dear Kim, Thank you for staying at Arrow on Swanston. Thank you for the great feedback. We are glad that you enjoyed your stay and had a great time in Melbourne. We hope to see you again in the near future. Kind Regards, Front Office Manager

Responded January 08, 2019
Arrow On Swanston Apartments
10.0
Exceptional
Ana from Colombia
Family with teens
Stayed 7 nights in June 2019

Outstanding Service and Rooms”

The hotel is ideally arranged for seeing downtown Melbourne. The eateries and city are all inside simple strolling. The room was astounding- roomy, clean and not to specify the bed was greatly comfortable. Being able to walk from your room to all the civilities that Arrow must offer, was exceptionally helpful. The customer service table treats you amazingly and you do not need to worry about security and transport to town. Hotel service is professional, and reliable.

Reviewed June 16, 2019

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Dear Ana, Thank you for your kind words! We are so happy to hear you enjoyed your stay with us. We take great pride in our personal and warm customer service and our professional staff, our prime location and spacious rooms! We hope to see you again soon! Kind regards, Arrow on Swanston management

Responded August 12, 2019
Arrow On Swanston Apartments
8.3
Excellent
Daniel from Australia
Couple
Stayed 4 nights in September 2012

Happy with everything”

Gym, tidy, location

I was happily pleased with Arrow on Swanston. From the moment we walked in we were greeted by friendly staff and a nice lobby. Rooms were clean tidy and spacious. Liked the kitchen ammenities. The location was ideal, just a hop skip and jump away from the famous Lygon street and same in the opposite direction to the city. Walking distance to the cbd, Markets, Lygon street, train stations, fed square and crown casino. Staff were good upon checkout and happily booked a taxi for us upon departure. Gym, sauna and pool were handy additions.

Reviewed September 18, 2012

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8.7
Excellent
Jeong from United States
Couple
Stayed 1 night in March 2011

Highly recommend”

location, cleanliness

great location which is within walking distance from most of central melbourne...lots of places to eat nearby and an icg just few minutes away...the room has a full size fridge and kitchen set up so perfect for longer stays...spacious also...employees are very helpful and friendly...weekend rate was double the weekday rate but compared to every other comparable hotels in central melbourne, arrow is a great value...the sky bus hotel transfer will directly take you there for no extra charge...highly recommend!

Reviewed March 28, 2011

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8.7
Excellent
Jeong from United States
Couple
Stayed 1 night in March 2011

highly recommend”

location, cleanliness

great location which is within walking distance from most of central melbourne...lots of places to eat nearby and an icg just few minutes away...the room has a full size fridge and kitchen set up so perfect for longer stays...spacious also...employees are very helpful and friendly...weekend rate was double the weekday rate but compared to every other comparable hotels in central melbourne, arrow is a great value...the sky bus hotel transfer will directly take you there for no extra charge...highly recommend!

Reviewed March 29, 2011

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9.2
Exceptional
Richard from Australia
Business traveler
One Bedroom Apartment
Stayed 7 nights in February 2020

Good apartment for one person ”

Great location near Melbourne CBD (300 metres from free tram zone). Plenty of shops, activities and sights within easy distance. I was in a one-bedroom apartment (#722), security and housekeeping services and reception services were excellent. The work desk and kitchenette facilities were good. I did not get to the outdoor swimming pool or the gym in my 7-night stay. I would certainly look to stay there again next time I am in MEL.

Reviewed February 29, 2020

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Dear Richard, thanks for choosing Arrow on Swanston and thanks for your feedback. We hope to see you again soon at our hotel. Arrow on Swanston Team

Responded March 03, 2020
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